Fenetic Wellbeing

Excellent customer service. I was informed of my purchase and delivery date. My parcel was well packaged, delivered promptly and without damage for such a large item.

Very professional and informative. Was very helpful i just could not grasp how to use joystick but Carl was very patient with me I would certainly recommend them

A wonderful company to deal with! I had tons of questions prior to finding the right riser recliner chair for me and they were all answered promptly. As I had chosen a non stock colour they happily forwarded colour swatches for me to choose from. Ordering was easy and delivery quicker than anticipated. In addition their courier Domestic Distribution did a marvellous job delivering and setting up chair. Would definitely deal again.

They have put my faith back in human beings, the service was excellent nothing was too much trouble ,they were kind and considerate, I tell everyone how good they are. 👍

The help I received was very good as we ordered 2 chairs which are very very good plus 5 years insurance we'll worth the money, the lady who served us was really friendly and helpful, so we ordered 2 chairs without VAT,and they were delivered with in 5days .they were put together and all packages taken away they were very helpful and clean, so thank you very much. This company are very helpful and good .

The help I received was very good as we ordered 2 chairs which are very very good plus 5 years insurance we'll worth the money, the lady who served us was really friendly and helpful, so we ordered 2 chairs without VAT,and they were delivered with in 5days .they were put together and all packages taken away they were very helpful and clean, so thank you very much. This company are very helpful and good .

Absolutely top class service! The lady who answered my call could not have been more helpful in explaining in great detail how to assemble the chair and said I qualified for VAT discount which was a nice surprise. I was kept informed by email throughout as to where the chair was on the delivery journey and it was delivered within 36 hours of ordering, perfectly packed. My son assembled the chair in less than 5 minutes. I shall be using it for the first time on Saturday for a hospital visit and have no qualms whatsoever about its reliability. Fenetics should give lessons to other traders who take our money then couldn’t care less! Many thanks to all concerned, highly recommended.

I ordered a Kelbrook Riser Recliner for my Mum which we unfortunately discovered had a small mechanical issue. I contacted Jane, from the Sales Team, late on a Friday afternoon to make her aware of the fault and she promptly took ownership of the issue and phoned me, on the following Monday morning, providing a solution in the form of a replacement chair. She initially spoke with Mum & was so kind & patient, reiterating the importance of us having confidence in their brand and product. She restored our faith, confirming she would organise collection of the ‘faulty’ chair & delivery of a new one. The communication from everyone, including the Delivery Team/Daniyal, was brilliant making the collection/delivery smooth & easy. I had purposely chosen to purchase the chair through Fenetic Wellbeing based on the Customer Reviews I had seen. I’m so pleased that I did as they have more than proven themselves in providing such excellent service. We are so grateful for all their help and understanding and really appreciate everything they’ve done for us. Mum feels safe & happy, the chair itself is fantastic so I would HIGHLY recommend using them & will definitely buy from them again.

I made an appointment to view a lightweight folding wheelchair my wife and I were greeted by Carl who showed me the wheelchair I had asked about and also offered another I had not seen before I tried both out using them both inside and outside in the carpark to see how they both handled different surfaces . Carl made us a cup of coffee while he went through how to fold the wheelchairs so we could see how they would go in car and feel the weight of them . We were not put under any pressure to buy and he answered all questions asked . I decided to go with the wheelchair Carl showed me rather than the one I went for as it was more comfortable slightly more expensive but just so pleased we travelled the 2 hours to try the chairs out and get the advice of an expert . I would not hesitate to recommend this company to anyone in need of any equipment and expertise of staff .

I can not find any fault with Fenetic Wellbeing they were polite and efficient when ordering and just as good with the delivery the item was delivered on time and in good order assembled and demonstrated before they left.