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Endorsed by Which? Trusted Traders

The New Forest Locksmith

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4.8

12 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Qualified Master Locksmith and Approved Company of the Master Locksmiths Association.

The New Forest Locksmith Ltd is a family run business with the focus firmly on ensuring your security and peace of mind are respected at all times. It's incredibly important to us that you trust us and are confident in our abilities to carry out the work, from the first phone call, through to completion and support after the work is complete.

As an Approved Company of the Master Locksmiths Association, we are DBS checked, examined and inspected by the MLA before being accredited and recommended. Both Which? and the MLA provide routes of complaint to any client who, in the unlikely event, may not be satisfied with the level of service they have received from me.

We can provide advice on all aspects of security and specialise in alarms, safes and one-key lock suites, giving you one key for your home. We can also service and fix failed doors and of course provide a lockout service. We would love to be able to help.

What we do

  • Locksmiths

    • Comprehensive locksmith service
    • Emergency locksmith service
    • Masterkeyed systems
    • Safes
    • UPVC lock specialists
  • Alarm and security equipment installers

    • Alarm installation
    • Safe Installation
  • More Services

    • electronic smart locking
    • electronic locks
    • intruder alarms

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
12 reviews
Customer Service
4.9
Quality
5.0
Value
4.6
Sort by
Helpful and efficient
Customer Service
Quality
Value
Alex responded very quickly to my request for new locks for the house. It was quite a tricky job, but he took time and effort to make sure it was done properly. He cut some spare keys on the spot, cleaned up after himself and even helped to realign the front door, which was a bit wonky! Also very friendly - would definitely recommend!
Customer in Dorset Posted on 06/05/2022 , work completed 06/05/2022
The trader replied (on 09/05/2022)
Thank you for the review. It was a pleasure to help and you know where I am should you need anything. Many thanks again.
Existing lock fixed and new lock fitted
Customer Service
Quality
Value
Alex successfully fixed the existing 'Yale' type lock on our front door which was failing due to incorrect original installation some 15 years ago. He also fitted a deadlock to the same door. He was meticulous in his work, which was carried out to a very high standard, on time, and to the estimated cost. He kept us informed of progress at all stages of the work and left the hallway in a clean and tidy condition. He is friendly, professional, communicative and very, very good at his job.
Customer in Hampshire Posted on 05/05/2022 , work completed 04/05/2022
The trader replied (on 09/05/2022)
Thank you for the kind words and the review. I always work to the highest standards and so I'm pleased you are happy with the results. Any problems at all, please let me know of course. Many thanks again. Alex
Fantastic all round!
Customer Service
Quality
Value
From start to finish Alex was excellent. Communication was spot on from the very first email. Alex took the time to talk through the various different options and was very knowledgeable about them all. There was no pressure to use his services at all, but after his friendly manner you wouldn't go elsewhere. I will definitely be using Alex's services again and will be recommending him to friends and family. Faultless, thanks again Alex!
Customer in Dorset Posted on 04/05/2022 , work completed 22/04/2022
The trader replied (on 05/05/2022)
Thank you for the superb review. It was a pleasure to be able to help and you know where I am if you require anything further. All the best for now.
Fixed faulty door lock
Customer Service
Quality
Value
Alex phoned to give me an update on his arrival time. Initially, he was only going to look at the door lock to assess whether to repair or to replace. However, he determined he could fix it then and there. He did a good job and door now closes and locks correctly. I would recommend Alex to anyone.
Customer in Dorset Posted on 09/01/2022 , work completed 05/01/2022
Stand out Service
Customer Service
Quality
Value
I don't regularly write reviews but the quality of service and standard of work carried out by them deserves a special mention. Having recently moved into our new home we required new and additional locks on both the back and front of the house. I researched and found The New Forest locksmith who had a full set of qualifications. They promptly made an appointment to carry out a survey in which he was very approachable and came up with a schedule of work and the price by the end of the meeting which was agreed along with the fitting date. The day before returning to carry out the work he contacted me by text to check all was in order and remind me of the time he would be arriving. He carried out the work to a very high standard and left everything clean and tidy as he proceeded. Before leaving everything that had been fitted was fully explained. Perfect Transaction, thank you.
Paul in Dorset Posted on 16/12/2021 , work completed 15/12/2021
The trader replied (on 16/12/2021)
Thanks . What a superb and detailed review. It was a genuine pleasure to meet you and to be able to help and I'm always available to chat about further security questions of course. All the best in your new home. Alex
Door lock repairs
Customer Service
Quality
Value
I've used Alex 3 times now and his work is always of the highest quality. On this occasion, unprompted by myself, he also double-checked the repairs he did at his previous visit to make sure everything was still OK (which it was). Service is always prompt, very efficient and professional. I thoroughly recommend this company
Gary in Dorset Posted on 07/12/2021 , work completed 07/12/2021
Endorsement Reference
Customer Service
Quality
Value
After new extension works had been completed we had just learn to live with the sub-standard locks/handles that had been fitted on our bespoke doors. It just got to the point when I wanted someone local with more experience to provide their assessment and remedy. Alex responded promptly and organised a visit. He arrived as scheduled and knew exactly what was wrong, why and how to fix it. Alex was on a tight schedule but even took a look at another door and sorted that. Alex is extremely personable, professional, reliable and goes beyond what was expected of him to keep you happy. Highly recommended.
Which? Trusted Traders Consumer Posted on 18/11/2021 , work completed 13/10/2021
The trader replied (on 24/11/2021)
Thank you for the review. I often come across problems which have not been solved by the original installers and so it was great to find a solution. Anything else you need, please get in touch of course.
Endorsement Reference
Customer Service
Quality
Value
I was recommended this trader. I am renting out my mums old bungalow, the front door has never really worked/locked well. This locksmith came out to me within 24hrs, he removed the whole locking mechanism and then put it right and put it all back again, so now I have a good door that works again as it should. This trader was very good, quick, nothing was too hard, you could tell he didn't want to be beaten by our old door! I would highly recommend him. Thank you.
Which? Trusted Traders Consumer Posted on 18/11/2021 , work completed 04/10/2021
Endorsement Reference
Customer Service
Quality
Value
I employed this trader after our third son recommended him as an expert in his field and a thoroughly reliable locksmith.
Which? Trusted Traders Consumer Posted on 18/11/2021 , work completed 05/10/2021
The trader replied (on 24/11/2021)
Thank you for the kind words. I certainly try to do the best I can! :)
Endorsement Reference
Customer Service
Quality
Value
The locksmith opened and repaired a small personal safe
Which? Trusted Traders Consumer Posted on 18/11/2021 , work completed 07/10/2021