Endorsed by Which?

The New Forest Locksmith

4.9

27 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Qualified Master Locksmith and Approved Company of the Master Locksmiths Association.

The New Forest Locksmith Ltd is a family run business with the focus firmly on ensuring your security and peace of mind are respected at all times. It's incredibly important to us that you trust us and are confident in our abilities to carry out the work, from the first phone call, through to completion and support after the work is complete.

As an Approved Company of the Master Locksmiths Association, we are DBS checked, examined and inspected by the MLA before being accredited and recommended. Both Which? and the MLA provide routes of complaint to any client who, in the unlikely event, may not be satisfied with the level of service they have received from me.

We can provide advice on all aspects of security and specialise in alarms, safes and one-key lock suites, giving you one key for your home. We can also service and fix failed doors and of course provide a lockout service. We would love to be able to help.

What we do

  • Locksmiths

    • Comprehensive locksmith service
    • Emergency locksmith service
    • Masterkeyed systems
    • Safes
    • UPVC lock specialists
  • Alarm and security equipment installers

    • Alarm installation
    • Safe Installation
  • More Services

    • electronic smart locking
    • electronic locks
    • intruder alarms

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
27 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Would recommend
Customer Service
Quality
Value
Alex communicated well, was transparent about costs. Arrived as arranged, fast to finish and all in all a very proffessional individual. I would recommend. Job: new locks on 3 doors and a garage.
Customer in Hampshire Posted on 16/07/2024 , work completed 16/07/2024
Great job completed
Customer Service
Quality
Value
Alex came to fix the locking mechanism on one of my patio doors. He explained what had happened to the mechanism, the bottom section had become disconnected from the rest of the component and fixed it for me. He then realigned the doors so they shut correctly and squarely. Alex did a great job for me today at a reasonable cost. Thank you Alex.
Customer in Dorset Posted on 11/06/2024 , work completed 24/06/2011
The trader replied (on 12/06/2024)
Thank you for taking the time to post this review. The job turned out well given the cost of a new mechanism and should continue to work for the foreseeable future! It was a pleasure to be able help. Many thanks once again. Alex
Another great job done for me by Alex at The New Forest Locksmith Ltd
Customer Service
Quality
Value
Another great job done for me by Alex at The New Forest Locksmith. From the moment I made contact with The New Forest Locksmith I found Alex to be very proactive, assertive, and professional. He kept in touch with me all the way through from advising, to installing, to ordering products for me. He was always on time, polite, friendly, clean and tidy. I would not hesitate in recommending Alex at The New Forest Locksmith to anyone looking to change their locks and to get sound advice on the best security available.
Customer in Hampshire Posted on 15/04/2024 , work completed 12/04/2024
The trader replied (on 17/04/2024)
This is such a lovely review and thank you for taking the time to post it. I'm glad the service was all you needed and I'd certainly look forward to helping again in the future should you need it. Many thanks indeed.
Excellent fast service.
Customer Service
Quality
Value
Excellent reply to first telephone call, and service that day. Fitted lock and adjusted door. Excellent return next day to finalise adjustment. Efficient and excellent customer care.
Customer in Dorset Posted on 16/01/2024 , work completed 15/01/2024
The trader replied (on 17/04/2024)
It was a pleasure to be able to help and thank you so much for the call. Feel free to let me know if you need anything further.
Swift lock repairs
Customer Service
Quality
Value
Excellent, efficient and professional service. Arrived promptly as per time indicated when I contacted him and got on with the job. Wish we had not left both of the problems with external locks for so long because Alex was able to resolve the issues with both locks swiftly, with no fuss and as he had advised within his quote. Reasonably priced and job well done. We would use this service again if the need arose.
Customer in Dorset Posted on 29/11/2023 , work completed 29/11/2023
The trader replied (on 07/12/2023)
Thank you for taking the time to pen this review for me. I'm pleased I was able to help and thank you for referring to the reasonable cost as many think we are an expensive trade. Ultimately it's often cheaper for us to fix the problems than for them to persist and break further, or for a handyman to have a go. Please do give me a call if you need anything further. All the best. Alex
Gave excellent service and advice.
Customer Service
Quality
Value
He phoned, as arranged, prior to his arrival. He was very polite and explained everything as he worked. The work was carried out confidently and effectively and he charged a very reasonable rate for the quality of work. Both doors (front and back doors) now function perfectly. I would recommend the New Forest Locksmith to anyone.
Customer in Dorset Posted on 27/11/2023 , work completed 27/11/2023
The trader replied (on 29/11/2023)
Thank you for the review. It was a pleasure to help and I appreciate you taking the time to leave your thoughts.
replaced front door lock
Customer Service
Quality
Value
Had the pleasure of meeting Alex for the first time, on Nov 3, having been referred to me (by a car key expert) – my ‘not that old ERA front door lock’ had truly locked. We spoke on the phone, set him photos with an explanation, he gave me a cost which matched the final invoice; he duly arrived as scheduled, took me through the remedial process, aligned the new lock correctly as opposed to the initial installation (by the ‘new build’ builders at the time), and took time to explain best practise on lock maintenance/handling…. Cleared up, tidy, polite, methodical, true professional in his field (and my dog liked him)
Customer in Dorset Posted on 09/11/2023 , work completed 03/11/2023
The trader replied (on 07/12/2023)
Thank you for this review. Yes that one had definitely locked itself up! I'm glad to have been able to help and to undo some of the problems which occurred from install. If there's anything else you need, please do get in touch. Many thanks once again. Alex
fantastic, knowledgeable and timely
Customer Service
Quality
Value
This is the second time I have used the New Forest Locksmith. The initial contact is always a pleasure, the phone is answered, the problem understood and a date and time to deal with it is made. On both occasions, the lock was dealt with in under 48 hours (there was no time pressure from my side). The work is done well, very tidy and a pleasure to do business with. I would highly recommend
Customer in Dorset Posted on 06/06/2023 , work completed 05/06/2023
The trader replied (on 29/11/2023)
I very much appreciate you leaving a review. I'm glad I could help on both occasions! Many thanks for choosing me again.
Replacement of security lock
Customer Service
Quality
Value
Excellent service. Very clear and concise information given. Work carried out efficiently and on time. Overall cost was less than we had feared before finding Alex. Highly recommended.
Customer in Dorset Posted on 27/03/2023 , work completed 24/03/2023
The trader replied (on 29/11/2023)
I'm very glad I could be of service and you were happy with the work. Thank you for the review.
Helpful and Work carried out Quickly and Efficiently
Customer Service
Quality
Value
Alex was very helpful in advising us with our issue, we went back to him quite a time later and asked him to carry out the work, he updated us with prices and ordered the part needed. He came in to fix the issue as soon as the part arrived. Would recommend Alex.
Customer in Dorset Posted on 07/03/2023 , work completed 01/03/2023
The trader replied (on 29/11/2023)
I always try to give advice wherever I can so my customers can take a properly informed choice. Many thanks for choosing to come back and thank you for the review!