The Pure Water People

Kevin the fitter arrived on time and explained in detail the installation process. The overall standard of the work was excellent and Kevins work was to a high standard as was his organisation and tidiness throughout the installation. I would highly recommend The Pure Water People as all communication has been first class along with the high quality products they provide.

The appointment reminder was sent well in advance of the due date and a mutually convenient time arranged for the service. Nearer the date the company rearranged the day/time as attendance within the agreed time slot could not be guaranteed. The day before the appointment the time of arriving was confirmed and the man arrived at the agreed time on the day. The service was completed quickly without problem and payment made on the day. All done with no issues. A good service all round.

All worked carried in an excellent professional manner, this includes the pre installation visit. Everything was left ad it was before the visit. No mess left, workmanship very good. Nothing was too much trouble.

We used The Pure Water People to fit a garden tap, attached to the water treatment equipment that they supplied to us. The service was excellent, right from the first contact with Kelly in the office who provided us with a quote quickly and returned all phone calls as promised. The fitter- Kevin - was friendly, good humoured and knowledgeable and was keen to ensure that the job was completed to our requirements- and it was! All in all, top service

Kevin arrived on time and knew exactly what needed to be done. He had been briefed and had photos of our site. The install took 6 hours and all without a break. He was so professional, informative and explained what we needed to do going forward. We were reassured and know we chose the right company, product and service personnel. We expect the system to work successfully for decades and will probably see us out. An annual service will ensure all runs smoothly. Very happy all went so well and to have met Kevin, a real ambassador for ‘The Pure Water People’.

Lewes the operator was on time and his usual cheerful self (he has been before).He had his equiptment ready to start work and proceeded to carry out the service,checking with me everything was O.K.as he went by.after finishing he brought in the bags of salt that Ihad ordered and placed them where i asked him to.He then completed his paperwork and Ipaid him.He checked everything was to my satisfaction .and left with a cheery goodbye.

We purchased a water filter system way back in 1997 and successfully moved house with it in 2000. We have lived here 23 years. We installed the drinking water system 15 years ago. Both systems have been very reliable, worked well and cleaned the water well. The drinking water is delicious. We get an annual service to check the water is of the expected standard and the engineers who come to do the service are experienced with our system, even though it is old technology now and may need an upgrade in the future. You get pure water for everything used in the household. No stone, chlorine or ammonia in anything. My kettle is pristine, as is the washing machine. Even the central heating works more efficiently. I cannot recommend this company enough. Any problems have always been fixed quickly and efficiently. Thank you.

We purchased a quality softener from The Pure Water People about 3 years ago knowing we would be moving house and their product ticked the boxes on it being able to move with us. The company have been very accommodating throughout our softener ownership. We have had it relocated twice in this period, once due to an extension, the most recent being a move to a new property. Lee came and did a site visit at the new location and advised on the work that would need to be carried out and then came back 10 days later to reinstall the system that they had removed from our old address before our move. Kelly in the office has been very helpful on all occasions we have dealt with them even over the holiday period. We are very grateful to have our water softener and purified drinking water back - We didn't realise how much drinking water we got through until we were buying bottled water bridging the gap over the moving period and this highlighted in the long term what good value the water softener and drinking system is! Our value rating would be higher if the relocation costs were more competitive.

The whole process from the initial contact to installation was seamless. The engineer was very methodical and clean, and gave a clear insight as to what we needed to do with the new water softener system. Highly recommended, especially if you live in a hard water area

Lewes arrived on time and immediately got to work on the annual service. He explained what he was doing and why and left the system area tidy and working well.