The Pure Water People

The Pure Water People have looked after my water softener since I had it installed 15 years ago. They even arranged to remove the system when I moved house and refit it into where I live now. The annual services are arranged either by phone or email and the office staff are always helpful and polite. They always advise me of the cost in advance. (This varies because different filters need changing at different intervals.) I get a message the day before the appointment giving me a time window for the engineer to arrive which is always kept to. Various different engineers have done the work needed and are always extremely efficient. They take away any rubbish and leave everything clean and tidy. I have never had any problems dealing with this company.

Kevin, the engineer from The Pure Water People arrived within the allotted time frame, was courteous and did the work swiftly and competently. He also filled up the water softener system with salt when requested. The invoice was for the quoted price and was paid for by credit card once the job was done. As said in the title, it was a job well done!

Mike came to service my water system and was an absolute pleasure. Extremely polite and was kind enough to explain the issues I am having in great detail but also at a level we could understand. He tested the system further and ensured it's all working as it should. It seems he's resolved an issue we have had for a while too. It's hard to find engineers like him nowadays. Absolutely pleasure to have him.

We have had the system for two years, and this was our second service. Lewes arrived on time, however we were a little disorganised and I had to ask Lewes to hang on for a few minutes. I know how annoying this is for trades doing multiple calls, and I really don't like holding them up. Sorry Lewes, and thank you for your understanding and patience with us. Lewes was exceptionally efficient, polite, and explained what he needed to do in a very easy to understand way. Lewes ask if we had any problems with the system. Thankfully this system has been fault free since installation. I have only had to top up the salt, and leave it to do what it does. Power cuts or loss of water due to supply issues have not given it a moments problem. It has so far been rock solid in performance, as have The Pure Water People. We have seen four of their staff, (two on installation as it was complex), and each and everyone of them have been exceptionally excellent. The office staff have also been very supportive when we have called on each occasion I have spoken with them. I simply can not fault them. If you're looking for a reliable company with exceptional staff, quality of work, and supplied equipment, you really need look no further than The Pure Water People.

I had the pleasure of working with Kevin to install a water softener and drinking system in my home yesterday, and I am very happy with the results. From start to finish, Kevin's professionalism and expertise were truly outstanding. First and foremost, Kevin took the time to thoroughly assess my specific needs and recommend the perfect system for my household. His knowledge and attention to detail gave me confidence that I was making the right choice. The installation process itself was a breeze, thanks to Kevin's skill and precision. He arrived promptly and completed the work efficiently, leaving no mess behind. Kevin made sure to explain the system's operation and maintenance requirements clearly, ensuring that I felt comfortable with its use. Since the installation, I've noticed a significant improvement in the quality of our water. It's not only softer but also tastes better thanks to the drinking system Pure Water People recommended. My family and I should enjoy the benefits of clean, pure water every day after we move in the new home.

We had our water purification system fitted today by Kevin. Kevin is a very professional tradesman. He arrived in a very timely manner, was very informative at every stage of the fitting, very polite, very considerate of our home and a real gentleman. My family have nothing but praise for Kevin. After bathing the children we can already feel a difference in the water and their hair was lovely and soft! Kevin followed up with a courtesy call and couldn’t have been more helpful - it’s been a pleasure to have dealt with him. Thank you Kevin!

I had the engineer Lewis come to complete my yearly maintenance and service on my system. Lewis was polite and on time, in his work he was extremely thorough with all the checks and kept me informed on everything he was doing which was great.

We chose The Pure Water People based on reviews but also what was offered. Could you get your water softening, filtration and purifying system elsewhere for cheaper? Yes, probably, but would you get the same level of service… I doubt it. Most recently, we had some issues with our kitchen tap (acquired through them along with our system) and after sending some pictures and videos, the office team (thanks for everything Kelly) sent the details to Kevin, the engineer, who knew exactly what needed sorting - without hesitation they arranged for Kevin to head over to us, agreeing this was only possible if he had the bandwidth. Kevin called to confirm he could indeed make it to us after his last job and before he headed home (he lives 2 hours away, mind) and arrived bang on time. He proceeded to resolve our issue and went above and beyond by replacing some parts to be sure and also gave the system a once over to check everything was ok. He then not only resolved our tap issues but proceeded to answer a barrage of questions I had about things not necessarily to do with our system. He happily answered my questions and gave me the advice I needed. Kevin is brilliant as is Kelly, and based on those two alone, I’d happily recommend this company to anyone.

My elderly nan has been using this company for over 10 years and we have always been very pleased with the welcoming and trustworthy service. However the most recent appointment really went above and beyond and Mike, who arrived earlier than planned, completed the service and then preceded to mow my nans lawn for her out of good will. Mike was extremely kind and is always very helpful but I couldn’t believe how generous this was! Would highly recommend