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The Pure Water People

4.8

1681 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1681 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Professional & helpful
Customer Service
Quality
Value
The engineer came to service and maintain a water softener/purifier that the company had installed 3 years ago. He thoroughly checked out the system that I had to move during kitchen refurbishment. He explained what he was doing & answered my questions. The charge was £150 & he was present for about an hour.
Peter, Somerset Posted on 02/01/2019 , work completed 02/01/2019
Friendly and efficient
Customer Service
Quality
Value
It was a 2 yearly service. They arrived within the time slot allocated and were polite, friendly, quick and efficient. They gave clear feedback and information.
Nicky, Berkshire Posted on 24/12/2018 , work completed 24/12/2018
Fitting a Pure Water System
Customer Service
Quality
Value
A team of two fitted a Silver Pure Water system. It was done faster than schedule and to budget. Good, polite, efficient team, explained what they were doing and consulted me immediately about any problems or difficulties. Nothing went wrong. The site was left neat and clean.
Customer in Oxfordshire Posted on 07/12/2018 , work completed 05/12/2018
The trader replied (on 14/01/2019)
Thankyou for you great review, our Engineers work hard to ensure that you are happy with every stage of the process. Enjoy your pure water!!!!
Polite & considerate
Customer Service
Quality
Value
Liam arrive & worked so hard to install our new system. He worked efficiently was polite & considerate. He explained all he was doing, worked sensitively (I was writing reports) and made reasonable requests. Highly recommend his workmanship.
Alison, Oxfordshire Posted on 06/12/2018 , work completed 06/12/2018
The trader replied (on 14/01/2019)
Hi Alison we really appreciate your review, we are very proud of Liam he is a very talented engineer and we will pass this feedback on to him, enjoy your wonderful water all around your home, we look forward to talking to you for your annual service check in !
My review
Customer Service
Quality
Value
Phoned before appointment time to advice on his way to complete annual service. Punctual. Left everything clean and tidy. Answered any questions I had clearly. Explained what would be needed next year.
Maurice, Avon Posted on 03/12/2018 , work completed 03/12/2018
The trader replied (on 14/01/2019)
Thankyou Maurice for taking the time to review us, we look forward to visiting you again !
Fantastic!
Customer Service
Quality
Value
Arrived on time as promised (10.30 am) clean, smart pleasant knowledgeable clearly explained what was to happen and first class efficient gentleman.
Colin, Somerset Posted on 15/11/2018 , work completed 15/11/2018
The trader replied (on 14/01/2019)
we really appreciate you taking the time to review us Colin, many thanks.
Prompt, Efficient
Customer Service
Quality
Value
Annual servicing on agreed day. Very sociable and quick! All in order.
Phil, Avon Posted on 14/11/2018 , work completed 14/11/2018
Professional service
Customer Service
Quality
Value
Outstanding service - clean, courteous, professional, punctual, efficient.
Lisa, Avon Posted on 09/11/2018 , work completed 09/11/2018
Excellent
Customer Service
Quality
Value
We had the Aquatec System installed about 7 years ago. The only maintenance we have needed is the once per year servicing. The system works extremely well, very satisfied and customer service is excellent.
Thomas, Surrey Posted on 06/11/2018 , work completed 06/11/2018
The trader replied (on 14/01/2019)
Hi Thomas it is brilliant to hear that you are still loving your treated water after 7 years and i am confident that you will continue to for many more years to come, we are proud to have been installing equipment for over 30 years now and we have built long lasting relationships with our customers for this duartion too, we look forward to speaking to you soon!
My review
Customer Service
Quality
Value
Something was wrong which is put right, very satisfactorily.
Shoshana, Middlesex Posted on 25/10/2018 , work completed 25/10/2018
The trader replied (on 25/02/2019)
Hi Shoshana, we appreciate your feedback, things can go wrong at times and it is great to hear that we put it right in a timely and professional manner. Your investment as a customer is really important to us ! Many thanks - Cathy