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The Pure Water People

4.8

1682 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1682 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
My review
Customer Service
Quality
Value
No complaints.
David, Surrey Posted on 25/09/2018 , work completed 25/09/2018
Recommended
Prompt and professional and polite
Customer Service
Quality
Value
Lewis was efficient, caring, helpful, pleasant and friendly.
Bella, Oxfordshire Posted on 20/09/2018 , work completed 20/09/2018
Recommended
The trader replied (on 14/01/2019)
thanks for taking the time to review us - much appreciated.
Great service - very highly recommended
Customer Service
Quality
Value
Rang to report error fault . Girl in office very helpful - quoted price straight away and engineer came next day. No hidden extras. Our unit is ten years old now and we have very rarely had any problems with it. We love having soft water so much that we even brought it with us when we moved house 5 years ago! The engineers are always prompt, helpful and knowledgeable.
Sara Taylor Posted on 19/09/2018 , work completed 19/09/2018
Recommended
The trader replied (on 25/02/2019)
Thanks for a smashing review Sara, it's lovely to hear that you have taken the water with you when you moved house as well ! Treating and purifying water is a long term investment- well done for taking it with you, its good to hear that we reacted to an error quickly and professionally as well (music to our customer focused ears!) regards, Cathy.
Excellent
Customer Service
Quality
Value
Excellent in all aspects. I cannot find fault at all.
Jane, Gloucestershire Posted on 19/09/2018 , work completed 19/09/2018
Recommended
Impressed
Customer Service
Quality
Value
We new what we were buying already having had an Aquatec system in our previous house. They worked very well to find a location that worked for us. The installer worked tirelessly, late into the evening to achieve exactly what we wanted. We were very impressed by the commitment to customer service.
Roger, Norfolk Posted on 19/09/2018 , work completed 19/09/2018
Recommended
The trader replied (on 14/01/2019)
Hi Roger, Thankyou for your review - we absolutely appreciate you purchasing from us once again - it really means such a lot to us, there is no greater recommendation ! Tom did have quite a tricky job on his hands with your installation - we are glad that you were happy with the finished result, after such a long day you will be pleased to hear that Tom got the next day off for a well deserved. we look forward to speaking to you soon.... Cathy.
Prompt & efficient
Customer Service
Quality
Value
Annual service, prompt and efficient company always reliable over many years. Highly recommended.
George, Avon Posted on 18/09/2018 , work completed 18/09/2018
Recommended
The trader replied (on 25/02/2019)
Hi George, It's lovely to hear that you have always found us reliable, we value all of our customers old and new, please do recommend us to friends and family and take advantage of our Customer recommendation scheme! thanks, Cathy.
Polite & helpful
Customer Service
Quality
Value
I was very pleased with everything. The engineer was on time, polite and helpful.
Susan, Oxfordshire Posted on 03/09/2018 , work completed 03/09/2018
Recommended
Prompt & professional.
Customer Service
Quality
Value
Aquatec annual service. Trade person has been before, friendly & polite. Work done promptly & explained what was needed.
D, Avon Posted on 03/09/2018 , work completed 03/09/2018
Recommended
Professional
Customer Service
Quality
Value
Very pleased with the product, work was carried out exactly as we were told. Excellent service! The tradesman was first class, running through everything he was going to do and carried it out to the letter. He was very tidy and did a fantastic job, also very polite and brilliant communication throughout the fittings.
Darran, Buckinghamshire Posted on 01/09/2018 , work completed 01/09/2018
Recommended
The trader replied (on 14/01/2019)
Darran, such wonderful feedback we are extremely thankful! Our engineers are all time served and trained to the highest of standards and it is reviews like this that make it worthwhile. thanks again - Cathy.
Water Conditioner
Customer Service
Quality
Value
Have just had this serviced and was very impressed. The engineer discovered that our water pressure was way too high, which had caused problems with the unit and therefore it was not working correctly. He has returned and fitted a pressure limiter and all is now working as it should. Service charges tend to be rather expensive but the engineers are always helpful and friendly. We would recommend this firm and the equipment.
Coles Posted on 31/08/2018 , work completed 31/08/2018
Recommended
The trader replied (on 14/01/2019)
Hi Coles, its good to hear that we highlighted and fixed your pressure issues, and that you would recommend us to others - it means a lot to us! we do offer budget plans (our Aquacare programme) to all of our customers so you can spread the payments for your servicing if you would like further information about this please do get in touch! we appreciate your fab feedback and we all work hard to ensure that you receive a good service. we are chuffed !!!!
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.