Endorsed by Which?

The Pure Water People

4.8

1606 Reviews

Opening Hours
Today - 08:30–12:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1606 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Water Softener Service
Customer Service
Quality
Value
Brought my annual water softener service forward due to unwanted mice chewing through a cable. Kelly in the office super helpful with the booking and quote. Visit and time confirmed working day before the appointment. Kevin the engineer arrived on time, very courteous explained exactly what he was going to do, checked throughout the visit that I was happy with the work. Very neat and tidy. Cost was as per estimate.
Customer in Oxfordshire Posted on 12/02/2024 , work completed 12/02/2024
Water softener service
Customer Service
Quality
Value
Mary, Charlotte and Kelly are polite and friendly on the phone and after booking a service for our water softener engineer Lewis arrived on time and carried out a professional and through service. Living in a hard water area is great not to have a limescale problem.
Customer in Oxfordshire Posted on 08/02/2024 , work completed 08/02/2024
Filter service
Customer Service
Quality
Value
Both the office staff and Lewis were very polite. The office staff kept me updated of appointment time and they were very flexible around my availability. Lewis was once again very professional in his work and was clean and tidy. His time keeping was excellent and kept me informed what he was doing at every stage of the work.
Customer in Surrey Posted on 23/01/2024 , work completed 23/01/2024
The trader replied (on 05/02/2024)
Thanks for taking the time to review us and for your kind comments.
annual service
Customer Service
Quality
Value
I have had the system for 11 years and every year the engineers has come on time and worked well and courteously. Usually Lewes comes and is exemplary Lewes has been coming annually and is exemplary
Customer in Surrey Posted on 22/01/2024 , work completed 22/01/2024
The trader replied (on 05/02/2024)
11 years of wonderful water and many more to come, I will pass your comments on to Lewis, he does love to get a mention on WhichTT. Many thanks.
Water Softener installation
Customer Service
Quality
Value
We consulted Which? Trusted Traders before choosing a company to supply a water softener, and chose The Pure Water People. From the first visit, made by Neill to advise us on the best system for our needs, to the installation done by Kevin, the company has been first class. Our many questions were answered by Neill, who provided a very eye opening demonstration of the hardness of our water, and he adapted the available packages to our needs and arranged installation to be done the following week. The installation was done by Kevin, an extremely neat job done in less than a day with no mess and nothing left behind. When he finished, he ran us through the operation of the system thoroughly. From start to finish it was a very good experience and I would definitely recommend the company.
Customer in South Gloucestershire Posted on 15/01/2024 , work completed 18/12/2023
The trader replied (on 05/02/2024)
Such a detailed review - we are so happy that you have enjoyed your experience with us. We really do pride ourselves on customer excellence and your review supports our ethos. We are confident you will love your treated water at home, thankyou for choosing us!
Great Service
Customer Service
Quality
Value
Lewis came to perform a thorough service of my water system. He was polite and friendly, focused. considerate. prepared and knowledgeable and knew what he was doing. Confident and efficient.
Which? Trusted Traders Consumer Posted on 11/01/2024 , work completed 29/12/2023
The trader replied (on 05/02/2024)
five fabulous stars ***** thanks so much
excellent service and timely
Customer Service
Quality
Value
The annual servicing on our water purification system was carried out efficiently by an engineer I remembered from before (Lewis), who was very helpful and courteous.
Customer in Oxfordshire Posted on 08/01/2024 , work completed 08/01/2024
The trader replied (on 05/02/2024)
Thankyou for taking the time to review us - we appreciate your kind words.
Water Service
Customer Service
Quality
Value
Lewis from Pure Water People came to service our water softening system. As well as Cathy from Head Office calling the day before to confirm who was coming to carry out the service and when to expect him, Lewis himself called the night before to confirm time and introduce himself. I call this excellent customer service especially as he arrived on time. Once on site he was polite and had a friendly professional attitude: he kept us informed of what he was doing throughout visit and once he had completed the service gave us a full briefing on what he had found and how he had rectified any issues found. A good visit.
Customer in Wiltshire Posted on 04/01/2024 , work completed 04/01/2024
The trader replied (on 05/02/2024)
Excellent customer service is at the very forefront of our ethos here at PWP. We really appreciate your very kind words and fantastic review. Many thanks.
Filter change and water test
Customer Service
Quality
Value
Lewis arrived within the allotted time, after phoning to say that he was on his way. He was very friendly and professional. He competently checked the water inside and out and changed the filters, keeping me informed throughout. Lewis left everything neat and tidy after the service of the system, which is about 5 years old. I am very pleased that once again , the annual service has been done to a high standard.
Customer in Warwickshire Posted on 29/12/2023 , work completed 29/12/2023
The trader replied (on 05/02/2024)
We are super pleased that you are happy with the service that you received. Five stars really does mean a lot to us - thanks so much!
Re-installation and upgrade
Customer Service
Quality
Value
The water softener and drinking water systems were installed temporarily in April 2022 in anticipation of a total renovation to the house in April 2023. The systems have lain dormant for the best part of 9 months and on the 19th December they were reinstalled with an upgrade to the drinking water system, the K5 by Kinetico, a Belgian product. Turning the tap the water flows at a constant pressure and does not fade as before, fantastic, we fill the kettle with delicious clear water for a wonderful cuppa. The engineer Lee proved his skills and showed his initiative in the installation leaving it neat and tidy with a view to ease of access for the annual service in the years ahead, thank you.
Customer in Oxfordshire Posted on 23/12/2023 , work completed 19/12/2023
The trader replied (on 05/02/2024)
A comprehensive and very nice review - thanks for your kind words and for taking the time to tell people about your positive experience with us.
Water Filter Service
Customer Service
Quality
Value
The engineer was very polite and efficient and carried out the service expediently. He explained what the service entailed and gave useful advice about maintaining the filtration system which includes a drinking water filter.
Customer in Wiltshire Posted on 21/12/2023 , work completed 21/12/2023
The trader replied (on 05/02/2024)
***** five fabulous stars - thanks from all at team PWP!
Annual Service
Customer Service
Quality
Value
Lewis came round to do our annual service. Everyone I deal with are friendly and helpful. I’ve never had any problems with The Pure Water Company and have been a customer for over 15 years. I had a system fitted at our previous house, and when we moved house, we had a system installed on our new property. We live in a hard water area and having a water system installed in your house makes a major difference.
Customer in Surrey Posted on 21/12/2023 , work completed 11/12/2023
The trader replied (on 06/02/2024)
We are pleased to hear that you have had such a great experience with your water softener and with the team over the past 15 years. We appreciate your kind words.
Recommended
Customer Service
Quality
Value
We had a good service. Lee was outstanding and he went out of his way to help us.
Which? Trusted Traders Consumer Posted on 21/12/2023 , work completed 14/12/2023
The trader replied (on 06/02/2024)
Lee is a smashing engineer and a credit to the business - thanks for giving us 5 fabulous stars ***** we really do appreciate it.
Reinstallation of Pure Water kit and service
Customer Service
Quality
Value
Kevin reinstalled the Pure Water kit that had been laid aside when the kitchen had been refurbished. As ever he was friendly, on-time, efficient and quick. The Pure Water system now continues to give excellent water quality.
Customer in Bristol City Posted on 21/12/2023 , work completed 21/12/2023
Great professional service, nothing too much trouble.
Customer Service
Quality
Value
We are very pleased with the whole experience we have had with The Pure Water People. We went on recommendation from family who have had their water treatment system for over 25 years so we knew this was a good company to work with. From first phone call, to a home consultation with Neil and today with the installation by Mike... All was very professional, helpful and communicated very well. Nothing was too much trouble, we had lots of questions and wanted to make sure we got things right. The installation went well and has been done very nicely and tidily. We are looking forward to seeing the results in due course... No more limescale!!! And purer water all round! Good guarentees too. Many thanks.
Customer in Wiltshire Posted on 20/12/2023 , work completed 20/12/2023
The trader replied (on 06/02/2024)
Thanks for this really lovely review, we really do pride ourselves in making sure that you are involved in every step of the process and that you feel that we have invested in you too. I will forward your very kind words on to Neill and Mike.
Water system service
Customer Service
Quality
Value
Lewis was very professional, knew what he was doing, checked water quality round the property, changed all the filters and serviced the unit thank you
Customer in Oxfordshire Posted on 20/12/2023 , work completed 20/12/2023
Service and Maintenance
Customer Service
Quality
Value
Lee our service and maintenance engineer, did a no fuss and expedient on our water softener and filtration systems. Lee was helpful in responding to our concerns and questions, providing the information we enquired upon. Thoroughly recommend this company in both the products and aftercare that they provide.
Customer in Central Bedfordshire Posted on 20/12/2023 , work completed 08/12/2023
The trader replied (on 06/02/2024)
Thanks for reviewing us - and please do recommend us to friends and family. Enjoy your wonderful water at home.
An Excellent Service
Customer Service
Quality
Value
The Pure Water People have serviced my system annually since it was installed 10 years ago and moved it to my new home some years ago. They always contact me to offer available dates and times when their engineer will be in my area. The engineer was punctual and discussed the initial monitoring readings before starting work. He then showed me the discoloured filters after the new ones were fitted as part of the maintenance schedule. He left the area clean and tidy. The annual service keeps my system in good condition providing clean water which needs little detergent for washing up and leaves minimal deposits in items such as kettles.
Customer in Buckinghamshire Posted on 19/12/2023 , work completed 08/12/2023
The trader replied (on 06/02/2024)
The optional annual service really does support longevity of your equipment, it also guarantees you continued softening, lower salt usage and quality drinking water. Thanks for taking the time to review us .
This review is long overdue
Customer Service
Quality
Value
Lewis has just finished the larger five year service, when all filters are changed and the control system checked, with his usual polite, efficient manner. This system was installed eleven years ago, and the odd occasion when I spend a number of weeks away, and my children, both over 18, are left to fend for themselves, and forget to keep the salt level topped up, the difference in water quality is quite noticeable, certainly not something I would like them to drink ! This have this system installed, was undoubtedly one of my better decisions.
Customer in Greater London Posted on 19/12/2023 , work completed 19/12/2023
The trader replied (on 06/02/2024)
Treating your water with us is always a wise decision ;-} Thanks for your kind words and for over 11 years of custom too!
Water softener installation
We had a water softener and purification system installed. We can highly recommend The Pure Water People. They are extremely professional while remaining friendly. We were very impressed right from setting an appointment to have our needs accessed, the actual consultation and the installation. They followed up to ensure the appointments were still convenient and they were punctual each time. Neil was brilliant during the consultation and answered all our questions. Installation was quickly arranged and Lee was super. He arrived on time, his work was impeccable , fully explained the solution and left everything spotless. All in all a great experience and definitely recommend. A great people to do business with
Customer in Wiltshire Posted on 18/12/2023 (Reviewer did not use service)
The trader replied (on 06/02/2024)
Music to our ears - we are so happy that you are, we really do aim to deliver in all aspects of service, and we appreciate your kind words. Many thanks
High Quality Workmanship
Customer Service
Quality
Value
Our filter system was removed in order to replace the patio on which it stood. The filters subsequent replacement and installation of a new housing was completed by Kevin. He overcame a couple of obstacles with a smile and a high level of skill. A very competent member of staff and a credit to The Pure Water People. We look forward to the luxury of soft water again, as well as no longer having the chemical smell that Fluoride gives to the very hard water which clogs pipes and kettles etc. Thank you very much Kevin.
Customer in Bath and North East Somerset Posted on 15/12/2023 , work completed 14/12/2023
The trader replied (on 06/02/2024)
Kevin really is a credit to us, he is a highly skilled and very kind member of the team. I will pass your very kind words on to him. Many thanks.
Recommended
Customer Service
Quality
Value
Lewis was very pleasant and efficient, and I didn't experience any problems at all.
Which? Trusted Traders Consumer Posted on 15/12/2023 , work completed 13/12/2023
The trader replied (on 06/02/2024)
***** five fabulous stars***** huge appreciation.
Fit of new water purifier
Customer Service
Quality
Value
The task was carried out by KEVIN who initially said it should take about 2 hours. He ran into various problems as the brief he had been given did not fit the actual task. The work took over 6 hours but was carried out exceptionally well, keeping us informed on all work being undertaken as it progressed. There were problems with the system enclosure due to sloping concrete, the electrical part of the system which required a socket and unfortunately there was a drain in the way. Kevin was really good at sorting each problem as it occurred, having an excellent trade knowledge and the finished job is very good. We can only say a really big thank you to him for taking the time to sort the problems out in such a professional manner.
Customer in Gloucestershire Posted on 09/12/2023 , work completed 09/12/2023
The trader replied (on 06/02/2024)
Kevin is a wonderful water quality engineer, we do work hard to overcome all of the obstacles in a house that can sometimes occur during an installation. We hope that you enjoy your wonderful new water at home and look forward to catching up with your progress soon.
Thorough and efficient
Customer Service
Quality
Value
Many thanks to Lewis for the way he diagnosed and corrected the problem with our water softener. He checked our whole cold water system, updated the machine's computer, replaced a suspect small pipe joint, tested float operation and left us with a correctly working machine. He was friendly, courteous and gave us an impression of confidence. We'd be happy to meet him again.
Customer in North Somerset Posted on 05/12/2023 , work completed 05/12/2023
The trader replied (on 06/02/2024)
Sounds like a job well done - we are pleased that you are back up and running with wonderful treated water once again. Many thanks.
Above and Beyond
Customer Service
Quality
Value
Mike came on time and worked tirelessly on a difficult job He had to replace valves which were leaking and adjust the cabinets to fit a very snug softener. He took on the the task with determination and good humour until it was perfect He also was excellent at explaining the new set up He didn’t go until he was completely satisfied Well done
Customer in Somerset Posted on 05/12/2023 , work completed 05/12/2023
The trader replied (on 06/02/2024)
We aim to please - Mike is a perfectionist and we appreciate you choosing us once again to treat all of your water at home. We love a happy customer!
Servicing water system
Customer Service
Quality
Value
Kevin attended within the time period specified on making the booking. He was checking the drinking water and replacing filters for drinking water. In addition he was exchanging the Cr v unit, testing and flushing main unit and checking for leaks. Did this well flushed the system and was very helpful and well-mannered. Checked for leaks and gave us information on what was done. Happy with results and done in good time.
Customer in Berkshire Posted on 03/12/2023 , work completed 01/12/2023
Annual service
Customer Service
Quality
Value
They were on time. Very neat and tidy. Nice young man called Mike. Told me about the new products but no pressure whatsoever in getting me to potentially change. Did the annual service and left it all tidy afterwards.
Which? Trusted Traders Consumer Posted on 30/11/2023 , work completed 28/11/2023
The trader replied (on 06/02/2024)
Thanks for taking the time to give us five ***** fantastic stars *****
Good work
Customer Service
Quality
Value
Everything very satisfactory. Head Office in Bristol very helpful. Kevin the engineer's work was excellent and he was very polite and helpful. I hope he visits next time.
Customer in Wiltshire Posted on 30/11/2023 , work completed 20/11/2023
Great work
Customer Service
Quality
Value
Lee, the engineer from Pwp, did a fantastic job installing our water system. Arrived on time and did a great job. Very professional and installed the filter in the right location by saving space in the kitchen.
Customer in Berkshire Posted on 29/11/2023 , work completed 28/11/2023
Excellent service of water softener
Customer Service
Quality
Value
We have had the water softener for 14 years and we have always had excellent service by the company The Pure Water People. We have just had the annual service provided by Lewis who checked everything thoroughly and changed all the filters. He gave us very useful information regarding our stop cock that really needs changing. The office staff are always very pleasant and helpful.
Customer in Oxfordshire Posted on 27/11/2023 , work completed 27/11/2023
The trader replied (on 06/02/2024)
Happy customers mean a lot to us here at team PWP as do great reviews. Huge appreciation for your very kind words.
Excellent service
Customer Service
Quality
Value
Had a water filter replacement, the trader was excellent polite and efficent. Cleaned up after himself and was very informative about the work being carried out. Excellent service.
Which? Trusted Traders Consumer Posted on 27/11/2023 , work completed 23/11/2023
The trader replied (on 06/02/2024)
Thanks for giving us ***** fantastic stars - much appreciated.
Fantastic customer service
Customer Service
Quality
Value
I have always been impressed by the quality of The Pure Water People's annual service but this year was exceptional. Not only was Mike extremely knowledgeable about the system, but he explained what he was going to tweak and why and also talked through various options going forward given my current system is 17 years old. There was no sales pressure whatsoever but, on hearing the various options, I was persuaded to go for a new drinking water system which would give me much greater flow given I had the whole family coming for Christmas and suggested he could probably fit before Christmas. I can't praise this company enough.
Customer in South Gloucestershire Posted on 27/11/2023 , work completed 27/11/2023
The trader replied (on 06/02/2024)
We really appreciate your very lovely review. Equally 17 years of custom and support means a lot to us too. Thanks for your repeat custom and kind words, I will pass this on to Mike - he loves to get a mention.
Exceptional Engineer
Customer Service
Quality
Value
The yearly inspection including the change of filters was carried out by Mike. All done at the arranged time in a very friendly and tidy manor. Seeing that I was having difficulties with a punctured tire on my car Mike took over and carried out the work which was beyond my capability. My thanks to Aquatec for sending me such a wonderful engineer.
Customer in Greater London Posted on 23/11/2023 , work completed 21/11/2023
The trader replied (on 06/02/2024)
A system service and a tyre change in the same visit - now that's value for money! If we can help (within reason) we will always do our best. Many thanks - take care.
Always a pleasure
Customer Service
Quality
Value
It was a pleasure to welcome engineer Mike back on site. He was punctual, polite and friendly, and as pleasant to deal with as ever. He serviced my unit and replaced a small leaking split tap (after 13 years use!) on one of the cylinders. His work was professional and thorough as always and his general advice on the care and maintenance system, which continues to work well, was greatly appreciated. A great product and an engineer who is a credit to his employers.
Customer in North Somerset Posted on 23/11/2023 , work completed 09/11/2023
The trader replied (on 06/02/2024)
Mike really is a credit to us, all our engineers are marvellous to be fair. Five stars mean a lot to us here at team PWP! I will pass your very kind words on to Mike - he loves to see his name in lights!!!!
Really effective water softener for whole house
Customer Service
Quality
Value
We’ve been happy with the quality of the water produced by the system. It was already installed when we moved in and have had it serviced every year by Pure Water People with a filter changed this year. It’s usually Lewis who services the unit and it is good to have someone who really knows how it works to call on. We are in a very hard water area and when we could not use the water softener due to building work the kettle furred up almost overnight so we wouldn’t be without it.
Customer in Oxfordshire Posted on 23/11/2023 , work completed 23/11/2023
The trader replied (on 06/02/2024)
Softened water really is just brilliant - we couldn't live without it either. Thanks for your very lovely ***** five star review.
Annual maintenance visit
Customer Service
Quality
Value
This was an annual maintenance and system check visit to ensure that my water softener system was working to maximum efficiency. Engineer Lewis arrived well within the promised time “window”, explained what he planned to do and, basically, just got on with the job giving advice as he progressed. I pay for this service by monthly direct debit and regard the service as money well spent. I should add that the girls in the office are super efficient in handling bookings etc. Many thanks to The Pure Water People Team.
Customer in Surrey Posted on 21/11/2023 , work completed 21/11/2023
The trader replied (on 06/02/2024)
Five fabulous stars mean a great deal to us here at team PWP - many, many thanks.
Pure Water installation service
Customer Service
Quality
Value
Our Pure water system was installed six years ago, a very worthwhile investment. The annual service was completed today by Mike who installed the equipment six years ago. Arrived as arranged, a very personable and efficient engineer…
Customer in Hertfordshire Posted on 20/11/2023 , work completed 20/11/2023
The trader replied (on 06/02/2024)
Thanks for investing in us, and for your very kind review and words.
Excellent service
Customer Service
Quality
Value
We had a soft water system installed in 2018. It performs exactly as we were told it would, all appliances which use water have no limescale build up now, even our 18 year old washing machine now runs like a dream! It has saved us money in cleaning products and more importantly time that we used to spend trying to remove limescale damage on kettle, sinks, taps, toilets etc.. The service engineer Lewis who came to give our system it’s annual service turned up punctually and was very considerate, he explained everything he was doing and when he left us the kitchen was clean and tidy.
Customer in Hertfordshire Posted on 18/11/2023 , work completed 15/11/2023
The trader replied (on 06/02/2024)
Treated water really is marvellous, it can reverse the ageing process that scale has caused and prevent it from building up again. Thanks for taking the time to review us.
Replacement of filters
Customer Service
Quality
Value
Work was excellently done.
Which? Trusted Traders Consumer Posted on 16/11/2023 , work completed 14/11/2023
The trader replied (on 06/02/2024)
Thanks for taking the time to review us and for giving us five wonderful stars, we really do appreciate it.
Excellent service
Customer Service
Quality
Value
Lewis was very precise and thoughtful as I live on my own. Everything was explained very clearly to me and I felt comfortable about the whole service.
Which? Trusted Traders Consumer Posted on 16/11/2023 , work completed 09/11/2023
Superb work
Customer Service
Quality
Value
I have been a customer of this trader under its present and former name since the 1990s which is a testament in itself to the quality of the work. We had the present system installed in 2006 when we bought this house. This year I was advised it needed upgrading . The price quoted was very fair so I decided to go ahead. An appointment was made for two weeks later. It so happened that Mike who came to fit it had fitted the original one in 2006! He was extremely good and talked me through the system once installed. He also cleared up after himself and left the place spotless. It was a pleasure to see him after all those years . I had a new tap fitted as well which is so much better. I would thoroughly recommend this trader. In all the years I’ve dealt with them I’ve had no problems and they have regularly serviced the system and their engineers have been very competent and friendly.When you ring the staff are always very friendly and helpful too so it is a good experience all round
Customer in South Gloucestershire Posted on 14/11/2023 , work completed 13/11/2023
The trader replied (on 06/02/2024)
Over 30 years of wonderful treated water and the same product for over 30 years too. We are extremely proud to have many of our engineers working with us since the early 2000's, this actually applies to nearly 80% of the team here at PWP - we have amassed many years together, we know our customers, our products our installations and we really do love what we do - we are very lucky to have such lovely customers too. Thanks for your repeat business and very kind words.
Replacement of water filters
Customer Service
Quality
Value
We had a new water system from Pure Water people 2 years ago after upgrading our old system that was 20+years old. The system means we have no trouble with limescale in any of our appliances and have beautiful clean fresh water to drink. Louis arrived on time to perform the yearly change of the pure water filters. He checked that the system was performing properly and after changing the filters checked/repressurised the filtered water storage tanks. Very satisfied with the system and the job done.
Customer in Bristol City Posted on 11/11/2023 , work completed 09/11/2023
The trader replied (on 06/02/2024)
a smashing five star review, and 20 years of custom - thanks for your lovely words!
fast friendly worker
Customer Service
Quality
Value
The engineer arrived on time, explained all what he would be doing, was friendly especially with the dog. Also explained what we need to do in the future.
Customer in Oxfordshire Posted on 09/11/2023 , work completed 08/11/2023
The trader replied (on 06/02/2024)
***** five fabulous stars - very much appreciated - thanks
Service of Water Purification System
Customer Service
Quality
Value
The system was installed by The Pure Water People about 5 years ago and it has given us no problems. The work carried out this morning was the annual service including the replacement of filter cartridges. Lewis who carried out the work was very thorough and checked all our system for connectivity, and topped up my salt reservoir. I am very please we had the system installed as we no longer have a problem with lime scale and use much less detergent in our washing.
Customer in South Gloucestershire Posted on 09/11/2023 , work completed 09/11/2023
The trader replied (on 06/02/2024)
We are happy that you chose us to be your water softener provider too - thanks for taking the time to review us!
Excellent water and excellent service 👌
Customer Service
Quality
Value
We had our water filtration and softening system installed by Pure Water People 8 years ago now and it's been fantastic. Much less lime scale and my eczema has never returned! Water tastes so much nicer and for us as a family of 4 we have all enjoyed the benefits. We were a bit sceptical 8 years ago and although it's an initial investment we wouldn't be without our system now. The Company itself have been brilliant and today came out to repair a tap handle. Mike the engineer did a fab job and even replaced some other bits he noticed needed attention. Would definitely recommend this company 👍
Customer in North Somerset Posted on 09/11/2023 , work completed 09/11/2023
The trader replied (on 06/02/2024)
please do recommend us to lots of people! We really do love a happy customer here at team PWP - your kind words mean a lot to us.
Annual Service
Customer Service
Quality
Value
Having had our water system installed several years ago we were called recently by the installation company to advise the annual service was due. Lewis our service technician arrived on due date and within the specified time frame, having previously been to our home he knew where everything was and as usual was efficient explaining everything as he went along and providing advice. A great service from beginning to end. Thank you.
Customer in Buckinghamshire Posted on 09/11/2023 , work completed 07/11/2023
water purifier filter change
Mike visited today as scheduled. He replaced the filters on our water purifier, measured the levels of impurities before and after his intervention. He was friendly, respectful of our property and gave useful advice. I was very pleased with the service.
Customer in Greater London Posted on 08/11/2023 (Reviewer did not use service)
The trader replied (on 06/02/2024)
we are very happy that you are! Many thanks for your review.
Annual Service
Customer Service
Quality
Value
Lewis was on time and did the job very effectively, he explained what he was doing every step of the way and advised me what I needed do regarding my out door wooden protection. I was very pleased with the service he provided.
Customer in Berkshire Posted on 08/11/2023 , work completed 07/11/2023
Servicing of water filtration system
Customer Service
Quality
Value
Good annual service. Lewis on time and did a thorough job as always. He's friendly and helpful and a credit to the company
Customer in Gloucestershire Posted on 06/11/2023 , work completed 02/11/2023
The trader replied (on 06/02/2024)
we appreciate your 5 star review of our products and services. *****
Great WORK
Customer Service
Quality
Value
The engineer Lewis arrived well within the time frame and worked in a fully professional manner. He was thorough and very committed to the job. He explained what he was doing was completely thorough, taking pains to fully understand our needs ans potential usage keeping notes for future reference. He advised us how to use the system most efficiently. All this done in cherrful and friendly manner.
Customer in Bath and North East Somerset Posted on 03/11/2023 , work completed 03/11/2023
Annual check up / service of existing pure water sysstem
Customer Service
Quality
Value
Lee, a Pure Water People engineer, came today to do annual check up and service of our Pure Water System. He was friendly, efficient, clean and gave clear instructions. He represents well a good and impressive pure water company delivering a great service..
Customer in Buckinghamshire Posted on 01/11/2023 , work completed 01/11/2023
The trader replied (on 06/02/2024)
We aim to please **** - thanks for taking the time to come on here and review us!
Major Service
Customer Service
Quality
Value
I was contacted by PWP to arrange for my major service and was given a date, time-window and name of engineer. On the day I was informed of the time to expect Kevin and he arrived on time. Kevin's work was thorough, tidy and clean. Changing all the filters, checking water quality before and after. He kept me informed of what he was doing at all times and left taking all the old filters with him. I have experienced Kevin's work before on previous services and can recommend that his work is of a high standard. From setting up the appointment to completion of the service, I found the experience excellent from the whole team.
Customer in Wiltshire Posted on 29/10/2023 , work completed 19/10/2023
The trader replied (on 06/02/2024)
we do love a great review here at team PWP - thanks for taking the time to review us, we really do appreciate it.
Great Service
Customer Service
Quality
Value
Great service carried out by Kevin.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 20/10/2023
Absolutely brilliant
Customer Service
Quality
Value
We've used The Pure Water People a long time. Kevin was absolutely brilliant, did a great job. Couldn't have been more helpful.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 20/10/2023
The trader replied (on 06/02/2024)
Thanks for your many years of custom and for ***** five fabulous stars.
Excellent service
Customer Service
Quality
Value
Kevin came today to service and change all the filters on our water system. He is very polite and friendly and very knowledgeable and efficient. An excellent job Kevin, I highly recommend you.
Customer in Oxfordshire Posted on 20/10/2023 , work completed 20/10/2023
Excellent service
Customer Service
Quality
Value
Engineer, Kevin, was punctual, efficient, courteous, friendly and very helpful. We are very pleased with the water filter system: the drinking water tastes good and the kettle and pipes are clear and free of “furring up “.
Customer in Oxfordshire Posted on 20/10/2023 , work completed 20/10/2023
The trader replied (on 06/02/2024)
We are happy that you love your water at home - thanks for coming on here to review us.
Excellent personal service.
Customer Service
Quality
Value
If you are prepared to pay annual maintenance costs for pure water, this company provides a quality product. Be aware however that the warranty for any work done / servicing only last 3 months. For several years we have had the same technician, Kevin, who works to a high professional standard and provides excellent personal service.
Customer in Wiltshire Posted on 19/10/2023 , work completed 19/10/2023
The trader replied (on 06/02/2024)
Your equipment is warrantied for the governed time of the product, and the work carried out during a service is for filters and any ongoing maintenance is covered for a reasonable period of time, we always endeavour to help any customer in need.
Service
Customer Service
Quality
Value
Lewis did a very good job. Checked the bathroom and the downstairs toilet. The appliance he serviced was outside. Again did a very good job.
Which? Trusted Traders Consumer Posted on 19/10/2023 , work completed 12/10/2023
Annual Service
Customer Service
Quality
Value
The Service engineer Lewis was very efficient, clean and polite. Explained all he had checked and confirmed everything was working fine. Very impressed
Customer in Wiltshire Posted on 19/10/2023 , work completed 18/10/2023
Punctual, tidy, friendly, competent
Kevin, the engineer from The Pure Water People, did a fantastic job installing our Water Filter. He arrived on time and worked efficiently. He demonstrated the checks he performed and confirmed that the system was functioning well. He was respectful, timely, competent and neat - he took care of all the waste and left everything tidy. We strongly endorse Kevin for Water Filter services.
Customer in Hampshire Posted on 18/10/2023 (Reviewer did not use service)
Punctual, tidy, friendly, competent
Customer Service
Quality
Value
Kevin was the engineer that came to see us, he arrived at the expected appointment time and carried out the Water Filter Service efficiently. He explained the checks he was doing and that the system was working really well so he was very happy with it all. He was friendly, polite, punctual, efficient and very tidy - took the old filters away with him for disposal and didn’t leave any mess for us to clear up. Would definitely recommend Kevin for Water Filter services by The Pure Water People.
Customer in North Somerset Posted on 08/10/2023 , work completed 06/10/2023
Highly recommended
Customer Service
Quality
Value
Trader arrived on time, was good at explaining everything they were going to do. Completed work efficiently and cleanly.
Which? Trusted Traders Consumer Posted on 06/10/2023 , work completed 19/09/2023
Annual Service
Customer Service
Quality
Value
Prompt Service, clean and tidy, Lewis the engineer explained everything that he did. Tested the whole house then replaced all the usual filters. Happy to see him again next year Oct 2024.
Customer in Oxfordshire Posted on 04/10/2023 , work completed 04/10/2023
Professional and competent company
Customer Service
Quality
Value
From the time Kelly phoned us to make the appointment, we have been kept up to date all the way. Initially we were told the type of service, the total cost, and what happens on the day. On the day Lewes arrived at appointed time and calmly professionally carried out the maintenance service, all the time keeping us up to date on what he was doing. We had additional questions, and he solved them, and we were grateful. Job was done, all cleaned up, paid for, and we were satisfied. We have only had good views on this company, and would recommend them to anyone
Customer in Oxfordshire Posted on 04/10/2023 , work completed 04/10/2023
Great service as always
Customer Service
Quality
Value
Mike has been servicing our water purifier for 3 years now and also installed it for us he is always friendly and professional and gets the job done well and quickly.
Customer in Staffordshire Posted on 04/10/2023 , work completed 25/09/2023
Excellent Service
Customer Service
Quality
Value
Mike arrived on time for the annual check of our water softening system and to replace a number of filters. He was extremely helpful and patient in explaining and showing me the step by step process for replacing the filters to enable me to undertake this job in alternate years in future. Mike is a very professional and personable chap.
Customer in Buckinghamshire Posted on 03/10/2023 , work completed 03/10/2023
Service
Customer Service
Quality
Value
Had my yearly service, Kevin arrived punctual. He was friendly and kept me informed about what he was doing. This year was the regular filter change and a CRV exchange which is done every four years. Kevin was very tidy with his work.
Customer in Oxfordshire Posted on 03/10/2023 , work completed 03/10/2023
Top notch service
Customer Service
Quality
Value
We were looking for a good quality water softener and the Pure Water People were introduced by a friend. Carl Tregidgo came to do a site survey and gave us a detailed report and proposal two days later. He was professional, knowledgeable as well as efficient. Charlotte Hague has arranged engineer Kevin to install the unit and explained in detail regarding the installation. Kevin came and he walk us through the whole procedure step by step. Besides, he checked everything thoroughly including pipes and measurements because we have a tight fit. Kevin has installed the unit perfectly and showed us how to operate. I appreciate his patience and being detail oriented. Top notch service and I am a very satisfied customer.
Customer in North Somerset Posted on 29/09/2023 , work completed 28/09/2023
Water softener installed
Customer Service
Quality
Value
Our water softener was recently installed by Mike. I would like to thank Mike for a great service that he provided. The installation was done very professionally. Mike arrived on time, explained every step of the installation process, completed the job to a high standard and even helped to re-arrange things which had to be moved out of the cupboard to accommodate the water softener under the sink. At the end of the installation everything was clean. Mike explained how to look after our new water softener, explanations were easy to understand and very helpful. Great job! Thank you Mike.
Customer in Oxfordshire Posted on 27/09/2023 , work completed 20/09/2023
Annual Service
Lee provided and excellent and friendly service and carried out the service very efficiently and was helpful
Customer in Oxfordshire Posted on 26/09/2023 (Reviewer did not use service)
The trader replied (on 27/09/2023)
Thanks for your kind words!
Efficient
Customer Service
Quality
Value
Booked appointment, received reminders, operative turned up on time. Carried out service quickly, cleaned up well and gave advice.
Customer in Hertfordshire Posted on 26/09/2023 , work completed 21/09/2023
The trader replied (on 27/09/2023)
***** Five fantastic and very appreciated stars for team PWP *****
On time - Great Service
Customer Service
Quality
Value
After the office called to organise our annual service, we received a phone call from Lewis to agree a convenient time of arrival. Lewis arrived, from Bristol, slightly earlier than expected which was excellent, especially due to the distance he had to travel. A complete and efficient service was performed and Lewis even cleaned the sink cupboard while he had the filters removed. We have had this full sysytem for 5 years and experienced no problems. The filtered water is free from lime with no limescale in our kettle, washing machine or dishwasher. and our drinking water is clear and very palatable. After the service Lewis explained what he had done and we now look forward to another stress free year of Pure Water. Well done ALL.
Customer in Hertfordshire Posted on 25/09/2023 , work completed 25/09/2023
The trader replied (on 27/09/2023)
A really comprehensive review of our product and services We appreciate your time and very kind words - many thanks.
Water softner installation
Good service, professional installation by Kevin. Job done on Sat morning. It took 4 hours to finish the installation, very clean and professional work.
Customer in Berkshire Posted on 24/09/2023 (Reviewer did not use service)
The trader replied (on 27/09/2023)
Kevin is a phenomenal engineer, he is a credit to the business - a true professional. Thanks for taking the time to review us so positively.
Annual service A1
Customer Service
Quality
Value
Arrived promptly. Did thorough check of all taps etc as well as servicing the water treatment plant. Lewis was courteous, efficient and helpful. Wore mask to ensure vulnerable member of household was protected.
Customer in Oxfordshire Posted on 23/09/2023 , work completed 22/09/2023
Annual service of our water softening system
Customer Service
Quality
Value
Lewis, the engineer arrived promptly within the arranged time schedule and carried out all the necessary checks, changed the filters and changed one of the tanks which was covered by warranty. Lewis was very helpful and kept me informed of all stages of the work. All was done promptly and at the price agreed when the appointment was made.
Customer in Oxfordshire Posted on 22/09/2023 , work completed 21/09/2023
The trader replied (on 27/09/2023)
I will pass your kind words on to Lewis, he is very helpful and a brilliant service engineer. Many thanks for five stars too.
Perfect Installation
Customer Service
Quality
Value
Kevin the fitter arrived on time and explained in detail the installation process. The overall standard of the work was excellent and Kevins work was to a high standard as was his organisation and tidiness throughout the installation. I would highly recommend The Pure Water People as all communication has been first class along with the high quality products they provide.
Customer in Gloucestershire Posted on 22/09/2023 , work completed 21/09/2023
The trader replied (on 27/09/2023)
Lovely words, thankyou - Kevin is one of many brilliant engineers in the business, he is really very good, and we are very lucky to have him on our team. Thanks for five fabulous stars *****
Water softener annual service
Customer Service
Quality
Value
The appointment reminder was sent well in advance of the due date and a mutually convenient time arranged for the service. Nearer the date the company rearranged the day/time as attendance within the agreed time slot could not be guaranteed. The day before the appointment the time of arriving was confirmed and the man arrived at the agreed time on the day. The service was completed quickly without problem and payment made on the day. All done with no issues. A good service all round.
Customer in Berkshire Posted on 21/09/2023 , work completed 21/09/2023
The trader replied (on 27/09/2023)
we appreciate you taking the time to review us and for your kind words - many thanks.
New water softener
Customer Service
Quality
Value
All worked carried in an excellent professional manner, this includes the pre installation visit. Everything was left ad it was before the visit. No mess left, workmanship very good. Nothing was too much trouble.
Customer in Swindon Posted on 19/09/2023 , work completed 18/09/2023
The trader replied (on 27/09/2023)
We love and appreciate five fantastic stars here at team PWP - many thanks
Installation of Garden Tap - Excellent Service
Customer Service
Quality
Value
We used The Pure Water People to fit a garden tap, attached to the water treatment equipment that they supplied to us. The service was excellent, right from the first contact with Kelly in the office who provided us with a quote quickly and returned all phone calls as promised. The fitter- Kevin - was friendly, good humoured and knowledgeable and was keen to ensure that the job was completed to our requirements- and it was! All in all, top service
Customer in North Somerset Posted on 19/09/2023 , work completed 18/09/2023
The trader replied (on 27/09/2023)
Thanks for your kind words - Kevin is very popular and he definitely does provide our happy customers with a "top" service.
Super Intall
Customer Service
Quality
Value
Kevin arrived on time and knew exactly what needed to be done. He had been briefed and had photos of our site. The install took 6 hours and all without a break. He was so professional, informative and explained what we needed to do going forward. We were reassured and know we chose the right company, product and service personnel. We expect the system to work successfully for decades and will probably see us out. An annual service will ensure all runs smoothly. Very happy all went so well and to have met Kevin, a real ambassador for ‘The Pure Water People’.
Customer in Wiltshire Posted on 15/09/2023 , work completed 15/09/2023
The trader replied (on 27/09/2023)
Five stars, and wonderful words for the team and our products - thankyou.
annual service
Customer Service
Quality
Value
Lewes the operator was on time and his usual cheerful self (he has been before).He had his equiptment ready to start work and proceeded to carry out the service,checking with me everything was O.K.as he went by.after finishing he brought in the bags of salt that Ihad ordered and placed them where i asked him to.He then completed his paperwork and Ipaid him.He checked everything was to my satisfaction .and left with a cheery goodbye.
Customer in Oxfordshire Posted on 14/09/2023 , work completed 14/09/2023
The trader replied (on 27/09/2023)
Five stars mean a lot to us here at team PWP - we appreciate your kind words and for taking the time to review us.
Happy customer for 26 years!
We purchased a water filter system way back in 1997 and successfully moved house with it in 2000. We have lived here 23 years. We installed the drinking water system 15 years ago. Both systems have been very reliable, worked well and cleaned the water well. The drinking water is delicious. We get an annual service to check the water is of the expected standard and the engineers who come to do the service are experienced with our system, even though it is old technology now and may need an upgrade in the future. You get pure water for everything used in the household. No stone, chlorine or ammonia in anything. My kettle is pristine, as is the washing machine. Even the central heating works more efficiently. I cannot recommend this company enough. Any problems have always been fixed quickly and efficiently. Thank you.
Customer in South Gloucestershire Posted on 12/09/2023 (Reviewer did not use service)
The trader replied (on 27/09/2023)
23 years of custom and wonderful water - what a review! We are chuffed to read this, what can you buy today that lasts that long??? Quality equipment that's made to last and wonderful water - what a combination! Thankyou for choosing us to treat your water in 1997!!!!!!
Softener Relocation
Customer Service
Quality
Value
We purchased a quality softener from The Pure Water People about 3 years ago knowing we would be moving house and their product ticked the boxes on it being able to move with us. The company have been very accommodating throughout our softener ownership. We have had it relocated twice in this period, once due to an extension, the most recent being a move to a new property. Lee came and did a site visit at the new location and advised on the work that would need to be carried out and then came back 10 days later to reinstall the system that they had removed from our old address before our move. Kelly in the office has been very helpful on all occasions we have dealt with them even over the holiday period. We are very grateful to have our water softener and purified drinking water back - We didn't realise how much drinking water we got through until we were buying bottled water bridging the gap over the moving period and this highlighted in the long term what good value the water softener and drinking system is! Our value rating would be higher if the relocation costs were more competitive.
Customer in Buckinghamshire Posted on 12/09/2023 , work completed 11/09/2023
Water Softener Installed
Customer Service
Quality
Value
The whole process from the initial contact to installation was seamless. The engineer was very methodical and clean, and gave a clear insight as to what we needed to do with the new water softener system. Highly recommended, especially if you live in a hard water area
Customer in South Gloucestershire Posted on 11/09/2023 , work completed 11/09/2023
Fast and efficient service
Customer Service
Quality
Value
Lewes arrived on time and immediately got to work on the annual service. He explained what he was doing and why and left the system area tidy and working well.
Customer in Hampshire Posted on 11/09/2023 , work completed 11/09/2023
Excellent service
Customer Service
Quality
Value
The Pure Water People have looked after my water softener since I had it installed 15 years ago. They even arranged to remove the system when I moved house and refit it into where I live now. The annual services are arranged either by phone or email and the office staff are always helpful and polite. They always advise me of the cost in advance. (This varies because different filters need changing at different intervals.) I get a message the day before the appointment giving me a time window for the engineer to arrive which is always kept to. Various different engineers have done the work needed and are always extremely efficient. They take away any rubbish and leave everything clean and tidy. I have never had any problems dealing with this company.
Sara Taylor Posted on 08/09/2023 , work completed 07/09/2023
Job well done.
Customer Service
Quality
Value
Kevin, the engineer from The Pure Water People arrived within the allotted time frame, was courteous and did the work swiftly and competently. He also filled up the water softener system with salt when requested. The invoice was for the quoted price and was paid for by credit card once the job was done. As said in the title, it was a job well done!
Customer in Greater London Posted on 07/09/2023 , work completed 07/09/2023
Extremely friendly and thorough service engineer (Mike)
Customer Service
Quality
Value
Mike came to service my water system and was an absolute pleasure. Extremely polite and was kind enough to explain the issues I am having in great detail but also at a level we could understand. He tested the system further and ensured it's all working as it should. It seems he's resolved an issue we have had for a while too. It's hard to find engineers like him nowadays. Absolutely pleasure to have him.
Customer in South Gloucestershire Posted on 06/09/2023 , work completed 06/09/2023
Same great service
Customer Service
Quality
Value
We have had the system for two years, and this was our second service. Lewes arrived on time, however we were a little disorganised and I had to ask Lewes to hang on for a few minutes. I know how annoying this is for trades doing multiple calls, and I really don't like holding them up. Sorry Lewes, and thank you for your understanding and patience with us. Lewes was exceptionally efficient, polite, and explained what he needed to do in a very easy to understand way. Lewes ask if we had any problems with the system. Thankfully this system has been fault free since installation. I have only had to top up the salt, and leave it to do what it does. Power cuts or loss of water due to supply issues have not given it a moments problem. It has so far been rock solid in performance, as have The Pure Water People. We have seen four of their staff, (two on installation as it was complex), and each and everyone of them have been exceptionally excellent. The office staff have also been very supportive when we have called on each occasion I have spoken with them. I simply can not fault them. If you're looking for a reliable company with exceptional staff, quality of work, and supplied equipment, you really need look no further than The Pure Water People.
Customer in Hampshire Posted on 06/09/2023 , work completed 06/09/2023
Good product and services.
Customer Service
Quality
Value
I had the pleasure of working with Kevin to install a water softener and drinking system in my home yesterday, and I am very happy with the results. From start to finish, Kevin's professionalism and expertise were truly outstanding. First and foremost, Kevin took the time to thoroughly assess my specific needs and recommend the perfect system for my household. His knowledge and attention to detail gave me confidence that I was making the right choice. The installation process itself was a breeze, thanks to Kevin's skill and precision. He arrived promptly and completed the work efficiently, leaving no mess behind. Kevin made sure to explain the system's operation and maintenance requirements clearly, ensuring that I felt comfortable with its use. Since the installation, I've noticed a significant improvement in the quality of our water. It's not only softer but also tastes better thanks to the drinking system Pure Water People recommended. My family and I should enjoy the benefits of clean, pure water every day after we move in the new home.
Jason in Bristol City Posted on 06/09/2023 , work completed 05/09/2023
Kevin at Pure Water People
Customer Service
Quality
Value
We had our water purification system fitted today by Kevin. Kevin is a very professional tradesman. He arrived in a very timely manner, was very informative at every stage of the fitting, very polite, very considerate of our home and a real gentleman. My family have nothing but praise for Kevin. After bathing the children we can already feel a difference in the water and their hair was lovely and soft! Kevin followed up with a courtesy call and couldn’t have been more helpful - it’s been a pleasure to have dealt with him. Thank you Kevin!
Customer in Wiltshire Posted on 04/09/2023 , work completed 04/09/2023
The trader replied (on 27/09/2023)
Such a lovely review - Kevin is fantastic, our products are equally as wonderful and we are so happy that you chose us to treat your water at home. Five stars and very many years of wonderful treated water ahead too! Thanks so much.
Thorough and pleasant yearly maintenance
Customer Service
Quality
Value
I had the engineer Lewis come to complete my yearly maintenance and service on my system. Lewis was polite and on time, in his work he was extremely thorough with all the checks and kept me informed on everything he was doing which was great.
Customer in South Gloucestershire Posted on 04/09/2023 , work completed 01/09/2023
The trader replied (on 27/09/2023)
Thankyou for your kind comments I will pass them on to Lewis.
Great support and work, as always
Customer Service
Quality
Value
We chose The Pure Water People based on reviews but also what was offered. Could you get your water softening, filtration and purifying system elsewhere for cheaper? Yes, probably, but would you get the same level of service… I doubt it. Most recently, we had some issues with our kitchen tap (acquired through them along with our system) and after sending some pictures and videos, the office team (thanks for everything Kelly) sent the details to Kevin, the engineer, who knew exactly what needed sorting - without hesitation they arranged for Kevin to head over to us, agreeing this was only possible if he had the bandwidth. Kevin called to confirm he could indeed make it to us after his last job and before he headed home (he lives 2 hours away, mind) and arrived bang on time. He proceeded to resolve our issue and went above and beyond by replacing some parts to be sure and also gave the system a once over to check everything was ok. He then not only resolved our tap issues but proceeded to answer a barrage of questions I had about things not necessarily to do with our system. He happily answered my questions and gave me the advice I needed. Kevin is brilliant as is Kelly, and based on those two alone, I’d happily recommend this company to anyone.
Customer in Oxfordshire Posted on 02/09/2023 , work completed 02/09/2023
The trader replied (on 27/09/2023)
We really love and appreciate this review here at team PWP. We are in business today because of our customers and we value each and every one, we also aim to give 100% at all times in all aspects of our work. Thankyou.
Excellent
My elderly nan has been using this company for over 10 years and we have always been very pleased with the welcoming and trustworthy service. However the most recent appointment really went above and beyond and Mike, who arrived earlier than planned, completed the service and then preceded to mow my nans lawn for her out of good will. Mike was extremely kind and is always very helpful but I couldn’t believe how generous this was! Would highly recommend
Customer in Buckinghamshire Posted on 31/08/2023 (Reviewer did not use service)
The trader replied (on 27/09/2023)
Mike is marvellous and he is also very fond of your Nan - we will always help if we have the time and we can. We value our customers and your very kind words. Many thanks.
Years of Good Service
Customer Service
Quality
Value
I was very happy with this company, they always turn up on time and are very courteous. I have used them for years and would recommend them. Mike was great
Which? Trusted Traders Consumer Posted on 30/08/2023 , work completed 22/08/2023
The trader replied (on 27/09/2023)
five wonderful stars *****thankyou from team PWP!
Excellent Service
Customer Service
Quality
Value
Came and replaced our old water filter system. The job was done very thoroughly and Kevin was pleasant and we were very satisfied with the job.
Which? Trusted Traders Consumer Posted on 23/08/2023 , work completed 21/08/2023
The trader replied (on 25/08/2023)
Thanks for giving team PWP five fabulous stars ***** we really do aim to please!
Annual service
Customer Service
Quality
Value
Workman did a really good job on my annual service
Which? Trusted Traders Consumer Posted on 23/08/2023 , work completed 17/08/2023
The trader replied (on 25/08/2023)
***** huge appreciation ***** for taking time out to review us.
Efficient & Polite
Customer Service
Quality
Value
Our first water softener with this company was in 1997 & had no regrets of having it. Three years ago I had a new digital softener fitted & both were annually service by this company. It is the first time Lewis has serviced our water softener & he did it efficiently, explained all he was doing & answered any questions I asked. I was very impressed with him as I have been with all the other service engineers from this company.
Customer in North Somerset Posted on 20/08/2023 , work completed 04/08/1997
The trader replied (on 25/08/2023)
26 plus years of wonderful treated water from Pure water People - we really, really love to hear from one of our cherished customers. Thank you for your lovely review it really does mean such a lot to us all here at PWP.
Great work today fitting a new water softener
Customer Service
Quality
Value
Kevin arrived on time and wasted no time in getting started on removing the old water softener system and preparing the groundwork ready for the new system.I couldn't have asked for a nicer workman. he explained everything he was going to do, showing me what was needed and how it was going to be positioned. he was very friendly and proficient. he removed all the old pipework and replaced it with the new materials.All the old parts were removed and taken away leaving everything neat clean and tidy. Kevin cut down the existing housing the old water softener was contained in and made a new housing out of the old housing which saved me some extra expense and the planet, he spent a lot of time making sure everything was just right. I was very happy with the final result. I have a lovely new system and I am very pleased the service. I am a happy customer and would recommend the Pure water people.and of course Kevin.
Customer in South Gloucestershire Posted on 15/08/2023 , work completed 15/08/2023
The trader replied (on 25/08/2023)
A brilliant review - we really do endeavour to go the extra mile to make our customers happy, and it is music to our ears to hear that you are! We appreciate your kind words and here's to many wonderful years of treated water at home to come!
Water filter/softener service
Customer Service
Quality
Value
Lewis called a few days before to agree his arrival time and again when he was 10 minutes away. He completed the job speedily and to my satisfaction, worked with care and was clear and polite in greeting me, informing me of the work carried out and obtaining payment. This level of service is typical of Lewis who gas carried out our servicing for several years and of previous engineers. The water filter avoids limescale (we have hard water typical of our location) and reduces use of detergent etc as well as given the reassurance that unnecessary chemicals are being removed from our water.
Customer in Greater London Posted on 08/08/2023 , work completed 08/08/2023
The trader replied (on 25/08/2023)
we aim to please, thanks for your kind words.
System upgrade
Fabulous service arrived on time. Fully explained my options, kept me informed with the whole process polite at all times, removed all rubbish and left everything clean and tidy. Thank you, Mike.
Customer in North Somerset Posted on 04/08/2023 (Reviewer did not use service)
The trader replied (on 25/08/2023)
Thankyou for choosing us to be your water softening company once again. I hope your new system lasts 25 years like your last one did! Thankyou for your valued support and custom!
Water system installation
Customer Service
Quality
Value
After our original water purification system gave up the ghost after 24 years Kevin installed a new system. The pipework was really neat and he clearly explained how the new system would work and cleared everything away. Pure Water even filled out all the paperwork to ensure that the warranty was put in place.
Customer in South Gloucestershire Posted on 04/08/2023 , work completed 31/07/2023
The trader replied (on 25/08/2023)
Thanks once again for choosing us to soften your water - 24 years is simply amazing - we really do only provide the highest quality products here at team PWP and treat water to amazing degrees. Happy days and heres to many more years of wonderful water at home.
Annual service
Customer Service
Quality
Value
We have had our annual service today. Lee conducted this in the same prompt, courteous way that we have come to expect from this Company. From the office staff to the engineers we could not fault them. Everything that was carried out was fully explained. Thank you.
Customer in Gloucestershire Posted on 02/08/2023 , work completed 02/08/2023
The trader replied (on 25/08/2023)
kind words indeed, we are chuffed to have exceeded your expectations. Thanks
Water softener service
Customer Service
Quality
Value
We had been contacted by the company in advance and an appointment made. Lee arrived promptly and set to work straight away. He serviced as agreed and checked everything over, gave suitable advice were needed all with a cheery and helpful disposition!
Customer in Gloucestershire Posted on 02/08/2023 , work completed 02/08/2023
The trader replied (on 25/08/2023)
we appreciate you taking the time to review us, thanks for your lovely words.
Superb product and service
Customer Service
Quality
Value
The Pure Water People fitted a water softener and a drinking water filtration system. The result has been quite incredible, no more limescale build up, existing limescale deposits disappearing from taps and w/c’s after a few weeks, skin and hair feels much softer after a shower/bath. Cups of tea are lovely and are the best we have tasted too! Kevin, the installation engineer was punctual, professional, tidy and knowledgeable. Superb service all round, totally fixed our water issue in Clevedon.
Customer in North Somerset Posted on 31/07/2023 , work completed 01/05/2023
The trader replied (on 25/08/2023)
We really love and appreciate your detailed review - our job is done well, when we read reviews like this, we love happy customers and we are chuffed with your kind words.
Water softener service
Customer Service
Quality
Value
Quick, efficient and informative. The tradesman arrvied on time, explained everything that he was doing with the system, got on with the work quickly and was very friendly
Which? Trusted Traders Consumer Posted on 27/07/2023 , work completed 26/07/2023
The trader replied (on 31/07/2023)
Thanks for taking the time to review us!
FIRST CLASS PRODUCT AND SERVICE
Customer Service
Quality
Value
Very happy with the installation of our new Pure Water People water filtration and softening equipment in small London flat. Kevin and Lee worked quickly and efficiently to carry out installation which was tricky as amongst other things and very tight spaces the stop cock was not in kitchen. Somehow they found a way to sort this out without any unsightly boxing/pipework which is great! They were very charming, helpful and tidy. We had already installed water filtration in another property so familiar with the product which is excellent. Having done extensive research on market options we would highly recommend this system which does exactly what it says! Very helpful and efficient company to work with.
Customer in Greater London Posted on 24/07/2023 , work completed 08/06/2023
The trader replied (on 31/07/2023)
We appreciate your glowing and very lovely review. We really do go to great lengths to ensure our installations are as wonderful as our water! Please do tell lot's of people about us, many thanks.
Excellent Customer Service
Customer Service
Quality
Value
The Pure Water People are a brilliant company to deal with, they were very helpful in advising us as we already had an old system that had stopped working and we couldn't get hold of the original company who had fitted it. Pure Water sent an engineer, Mike, to have a look at our old system, he was very friendly, informative and helpful and advised that he wasn't able to fix it so at our request he arranged for his colleague in the office to give us a call about them fitting a replacement, there was no pressure from them at all and everything was arranged very quickly for a new system to be fitted. Kevin, the engineer came to us a couple of days later and fitted a new pure water system, he was very clean, tidy and methodical in his work and advised us fully about what he was going to do at different stages through the fitting and he made the experience a very positive one. We would recommend The Pure Water People to anyone who is looking for one of these systems as our contact with everyone in the company was very good.
Customer in Bristol City Posted on 24/07/2023 , work completed 22/07/2023
The trader replied (on 31/07/2023)
We really do love this review here at team PWP thankyou so much for your very kind words. We are so pleased that you had such a positive experience with our team, reviews like yours make our hard work worthwhile.
Installation of water treatment system in new house
Customer Service
Quality
Value
We asked the company to install our water treatment system in our new house when we moved. Their engineer, Kevin, turned up at the agreed time, and quickly got to work. He got the job done with minimal interruption to our water supply, and with very little mess. (And what mess there was he cleaned up.) He also installed a stopcock so that our plumber could later take a feed to our rainwater harvester top up tank without having to cut pipes and interrupt our water supply again.
Customer in Gloucestershire Posted on 20/07/2023 , work completed 17/07/2023
The trader replied (on 31/07/2023)
We appreciate you taking the time to review us, our water treatment systems are built to last and move around with you - we hope that you are very happy in your new home.
Wow impressive job
Customer Service
Quality
Value
Mike turned up at the designated time & proceeded with his work. I came home to find the original location site gone & new water softener in place in the shed The size he gave us on the survey was very neat & tidy & fit to his specifications. Everything was left in a clean, tidy state. The changes made to the original design will help us greatly. I have to say this job was over and above what I expected, I don't think I have ever put that in a review before. Many thanks, Mike.
Customer in Wiltshire Posted on 18/07/2023 , work completed 17/07/2023
The trader replied (on 31/07/2023)
We are chuffed that you are so happy! It was time to retire your old system after 26 years of water softening, we are so happy that you chose us once again and equally that you love your new system! Mike is a wonderful engineer and he really does make the impossible possible when it comes to installing systems.
New Kinetico premier soft water unit. Pure Water People
Customer Service
Quality
Value
Our old unit was removed smoothly and efficiently and the new one installed really quickly, with it's features clearly explained by Kevin. It works well and has since been totally trouble-free. We enjoyed our soft water with the previous unit, but it was not always reliable. This new one is excellent.
Susan in Oxfordshire Posted on 14/07/2023 , work completed 10/06/2023
The trader replied (on 31/07/2023)
A lovely review - we think our systems are excellent too! Thanks for sharing
Service of water softening system
Customer Service
Quality
Value
Engineer arrived within allotted time slot and annual servicing of system proceeded efficiently. Friendly service and I was given useful advice about getting the best from my system.
Customer in Greater London Posted on 14/07/2023 , work completed 12/07/2023
The trader replied (on 31/07/2023)
Thankyou for your kind words - we appreciate you taking the time to review us.
Annual service
Customer Service
Quality
Value
Great annual service visit, Kevin the tradesmen was excellent, was extremely patient with the number of questions I asked and explained everything very clearly.
Which? Trusted Traders Consumer Posted on 13/07/2023 , work completed 12/07/2023
The trader replied (on 31/07/2023)
Five stars and a lovely shout out to Kevin too - thank you.
Annual service
Customer Service
Quality
Value
My annual service and inspection was conducted by Lewis in the usual courteous and efficient manner. I would recommend their service to any new user.
Which? Trusted Traders Consumer Posted on 13/07/2023 , work completed 10/07/2023
The trader replied (on 31/07/2023)
Five wonderful stars ***** thank you - and please do recommend us to lots of people.
Very Good
Customer Service
Quality
Value
Just like to say Lee, who fitted the system, was very good. Explained everything we needed to know. Worked very efficienty and cleaned up after himself.
Which? Trusted Traders Consumer Posted on 13/07/2023 , work completed 08/07/2023
The trader replied (on 31/07/2023)
Lee really is a marvellous installation engineer, enjoy your wonderful water at home.
Water treatment service
Customer Service
Quality
Value
I had a water filtration system installed several years ago by this company and have used them to service the system ever since. The system works excellently on the hardwater and as a consequence we have no more limescale in the kettle or shower etc. They always contact me to inform me that the service is due and the price quoted is always adhered to. The work is carried out by their experienced staff and all packaging is taken away. I would personally recommend this company to anyone thinking of having a water softener system installed.
William in Swindon Posted on 12/07/2023 , work completed 07/07/2023
The trader replied (on 31/07/2023)
Hi William, thanks for your very kind words - please do spread the water word! five fantastic stars mean such a lot to us too. Thank you.
Excellent communication, one hundred percent satisfaction
Customer Service
Quality
Value
Very happy with the overall service of The Pure Water People. We had a water softener fitted outside. Kelly , Neil and Mike who we dealt with were very informative and friendly. The installation of our water softener was excellent , and Mike who fitted it did an excellent job . Thank you Mike. We saw a difference in our water the first evening, so incredibly soft. Absolutely thrilled
Nicola in Wiltshire Posted on 12/07/2023 , work completed 07/07/2023
The trader replied (on 31/07/2023)
Hi Nicola, thanks for the shout out to the team, it really does mean a lot to us that all of the departments you dealt with were memorable! We are thrilled that you are too - enjoy your wonderful water!
Excellent service
Customer Service
Quality
Value
Kevin has just left and provided us with expert knowledge. He was informative, went above and beyond and provided a high quality service. Based on my experience with Kevin I would fully recommend this company.
Natalie in North Somerset Posted on 10/07/2023 , work completed 10/07/2023
The trader replied (on 31/07/2023)
Please do recommend us to lots of people Natalie - Kevin is a marvellous engineer, we are very lucky to have 6 other cracking ones too! Take care and enjoy your wonderful water.
Informative and speedy
Customer Service
Quality
Value
Can’t fault it. Everything was fully explained at every visit. The initial enquiry and assessment, survey and installation was completed within 10 days. Very happy.
Emma in North Somerset Posted on 07/07/2023 , work completed 26/05/2023
The trader replied (on 31/07/2023)
Hi Emma, we are happy that you are ! Five stars are brilliant too - many thanks xx
Excellent and reliable company with very competent staff.
Customer Service
Quality
Value
We have been a customer for over 8 years and during that time we have only had one fault with the equipment. This was fixed the day after it was reported. Lewis, our engineer, who repaired the fault and does our annual service is excellent. Knows what has to be done and does it quickly and with out fuss.
Customer in Greater London Posted on 03/07/2023 , work completed 27/06/2023
The trader replied (on 31/07/2023)
Exceptional customer service and satisfaction is paramount to us here at team PWP, it is great to hear that when something did go wrong it was rectified the next day. Thanks for reviewing us so highly - it does mean a lot to us here at team PWP.
Great Job delivered with very high professionalism and Quality
Customer Service
Quality
Value
Lee visited my home today and did a very good job in fitting the unit with high quality. Also Francoise also did a great demo explaining pros cons of the product which helped to make the right decision. Thanks team for the great job done. Will enjoy the good quality water from now onwards. Cheers
Customer in Surrey Posted on 29/06/2023 , work completed 29/06/2023
The trader replied (on 31/07/2023)
We are super happy that you chose us to treat your water at home, thankyou for your kind words and for giving us 5 fantastic stars too *****
Excellent service
Customer Service
Quality
Value
Lewis arrived very promptly & carried out a service, filter changes etc. He was very efficient & talked through what he was doing as he tested the system.
Customer in Oxfordshire Posted on 28/06/2023 , work completed 28/06/2023
The trader replied (on 31/07/2023)
***** five stars - huge appreciation from all at team PWP!
First time install
Customer Service
Quality
Value
Lee was very polite and professional cleaned up after himself and was very friendly and approachable.
Trudy in Wiltshire Posted on 22/06/2023 , work completed 21/06/2023
Friendly, polite service
Customer Service
Quality
Value
Kevin was very polite and respected my property. He cleaned up after himself and was very friendly and approachable.
Which? Trusted Traders Consumer Posted on 22/06/2023 , work completed 19/06/2023
Efficient annual service with useful help and advice.
Customer Service
Quality
Value
Lewis arrived on time to complete our annual service. He asked if we had experienced any issues with the system and outlined what he intended to do. He kept me informed throughout, checked my understanding and provided useful advice. He was efficient, organised, and polite throughout his visit. He left having fully serviced and checked the system to ensure it was operating correctly. Great job.
Customer in Swindon Posted on 21/06/2023 , work completed 14/06/2023
The trader replied (on 31/07/2023)
Five stars means such a lot to us here at team PWP - many, many thanks!
Great service
Customer Service
Quality
Value
Very pleased with Kevin’s work today for the installation of our new Kinetico water system. Kevin was timely, friendly and professional. A very tidy job all round and all the equipment is working well. Many thanks.
Leon in Bath and North East Somerset Posted on 20/06/2023 , work completed 20/06/2023
The trader replied (on 31/07/2023)
We aim to please ! Thanks for your very kind words - we love a happy customer here at team PWP
Annual service of water softener system
Customer Service
Quality
Value
The servicing agent arrived as per the agreed time. He changed the filters, adjusted the regeneration schedule, adjusted the flow of the drinking water, and tested that the system was working as it's supposed to throughout the house. He explained what he was doing and answered the questions that I had.
Mark in Berkshire Posted on 20/06/2023 , work completed 20/06/2023
The trader replied (on 31/07/2023)
Thanks for taking the time to review us.
Many years of great service
Customer Service
Quality
Value
I have used The Pure Water People for many years now for carrying out the servicing and repairs on our Whole House softener system. In all of my dealings with this company I have always found them to be extremely helpful and efficient. Our softener system is by no means state of the art now, but the Pure Water engineers are extremely knowledgeable and have managed to keep it working efficiently, making adjustments as and when necessary. On the rare occasions when the system has ceased to function, Pure Water have been very quick to respond to my distress call and have always managed to rapidly source replacement parts. All in all, a very fine company to deal with.
Customer in North Somerset Posted on 20/06/2023 , work completed 12/06/2023
The trader replied (on 20/06/2023)
We always aim to please - we really do work hard to keep our cherished softeners working many, many years past their warranties and your review is testament to just that! Thank you for very lovely review and kind words.
Softener Installed
Customer Service
Quality
Value
Lee is a credit to his business - was in touch with us prior to arrival, was on time and extremely diligent throughout. He explained everything he was going to do and then took us through all the work and all things we needed to know. So far we can see the difference with having a water softener with the drinking filters. Would certainly recommend
Customer in Hertfordshire Posted on 19/06/2023 , work completed 19/06/2023
The trader replied (on 20/06/2023)
A great review, Lee is a fantastic water quality engineer and he is liked by all of our customers. We love a happy customer here at team PWP!
Annual maintenance
Customer Service
Quality
Value
Having booked our visit and a minor repair to a leaking valve, Lewis, the engineer arrived as scheduled and overviewed what he intended to do. He kept us informed throughout his visit, and involved us to ensure our understanding, which we found informative and helpful. He was presentable, organised, and polite throughout his visit. He left having fully serviced, checked and run the system, ensuring the minor repair had been successful. I would not hesitate to recommend the Company and engineer.
Customer in South Gloucestershire Posted on 16/06/2023 , work completed 07/06/2023
The trader replied (on 20/06/2023)
Five fabulous stars and very much appreciated - please do recommend us to lot's of people too. Thank you !
YEARLY SERVICE
Customer Service
Quality
Value
My water machine now over 10 years old and every year its service is completed perfectly. Lewis who has done it 2-3 times before is always punctual, phones to say he is on his way and explains what the process is. He chats as he works and is a really good `advert` for the company. The office staff are also helpful and kind, happy to chat, nothing is too much trouble so a great company all round,
Customer in Greater London Posted on 15/06/2023 , work completed 11/05/2023
The trader replied (on 20/06/2023)
Lewis is a popular chap here on WTT - I will pass your very kind words on to him. He loves a five star review - it means a lot, many thanks.
New Water System
Customer Service
Quality
Value
New system installation, Lee was very thorough, neat and tidy and left the place clean
Which? Trusted Traders Consumer Posted on 15/06/2023 , work completed 07/06/2023
The trader replied (on 15/06/2023)
five fabulous stars for team PWP Many thanks
Great service, clean and efficient
Customer Service
Quality
Value
Lewis, arrived in good time for our annual service. He did the work quickly and tidily, afterwards explaining what he had done as well as giving advice on future system optimum performance.
Customer in Surrey Posted on 14/06/2023 , work completed 13/06/2023
The trader replied (on 15/06/2023)
We appreciate you taking the time to review us - many thanks - Lewis is a very helpful chap!
Aqua Tech Pure Water Repair
Customer Service
Quality
Value
Having been unable to obtain pure water through our system, I had no qualms in contacting The Pure Water People to remedy the problem. Lewis, the Engineer, whom has visited on several occasions over the past nine years or so to service the equipment, arrived on time, following a courtesy call to notify of his e.t.a. After diagnosing the problem, he completed the repairs and replacements, which were quite tricky in gaining access to, explaining to me each procedure. My only gripe was the £95 call out charge I had to pay, but the replacement part was covered by my guarantee!
Customer in Surrey Posted on 13/06/2023 , work completed 13/06/2023
The trader replied (on 15/06/2023)
Thankyou for your review and feedback - we appreciate that money is tight in these times, our call out fee is still one of the cheapest in the service industry and we have only increased our fee by £5 in the past 3 years, our engineer was with you for 90 minutes for £95! I can promise you that we are not profiting on call outs as a business, we value our customers and keep costs to a minimum. Parts and labour are free under your warranty but we do of course have to pay for our engineers time, and fuel their vehicle. I am glad that you are back up and running again with your wonderful water.
Great work and considerate
Customer Service
Quality
Value
We have used this company for some time and all of their engineers are very polite and helpful. Today Lee is at my home to install a new water softener system, he is patient to explain the new system to us and considerate to the house. Efficient work and discussion of possible options before going forward with work. Recommend this company if you would like to install a water softener system. They provide services in a large area so give them a ring for quote
Customer in South Gloucestershire Posted on 12/06/2023 , work completed 12/06/2023
The trader replied (on 15/06/2023)
Lee is a smashing chap and brilliant engineer - please do recommend us to lot's of people, many thanks for your repeat custom too!
Excellent Service
Customer Service
Quality
Value
Service Engineer Lewes arrived on time and completed a thorough service ensuring we continue to get soft clean water and safe quality drinking water.
Customer in South Gloucestershire Posted on 11/06/2023 , work completed 07/06/2023
The trader replied (on 15/06/2023)
we do appreciate your five star review - huge appreciation from team PWP!
Excellent service
Customer Service
Quality
Value
Very friendly maintenance engineer (Lewis). Quick, efficient and helpful. Would recommend them to anybody.
Which? Trusted Traders Consumer Posted on 07/06/2023 , work completed 05/06/2023
The trader replied (on 15/06/2023)
five fabulous stars for team PWP - many, many thanks!
Water Softener Installation
Customer Service
Quality
Value
We have just had our new Kinetico Premier Water Softener installed. The work done was professionally done, by an experienced engineer (Kevin). Nothing was too much trouble to explain. The kitchen and outdoor space was left very clean. Looking forward to using our new system.
Customer in Bath and North East Somerset Posted on 01/06/2023 , work completed 01/06/2023
The trader replied (on 15/06/2023)
Kevin is a brilliant water engineer - we are very lucky to have him - we are entirely confident that you will love your wonderful treated water at home.
Pure water experience
Customer Service
Quality
Value
Nice experience. We saw the advertisement on the bicycle nearby for the first time. Then we found out that water in Oxford is really hard.20 times harder than standard level. So we decided to get a soften water system install. We feel very lucky to choose the pure water.Very good service and nice water filter, specially thanks lee for the installation. The pipe are well placed and fit all our request.Nice job done.
Customer in Oxfordshire Posted on 31/05/2023 , work completed 31/05/2023
The trader replied (on 15/06/2023)
Hard water is hard on our home, we appreciate you taking the time to review us and for your kind words. Enjoy your fabulous water in your new home!
Annual service
Customer Service
Quality
Value
had my water softener and purifier since 2007 and have it serviced every year the staff are always friendly and helpful and informative today Kevin sorted out a problem with my tap before I'd even had the chance to ask him about it , I'd recommend the Pure Water People to anyone
Customer in Berkshire Posted on 26/05/2023 , work completed 26/05/2023
The trader replied (on 15/06/2023)
Kevin is a popular chap on Which Trusted Trader - thankyou for giving us five wonderful stars.
water system service
Customer Service
Quality
Value
changed filters and tested water system for the softness. Explained everything as he went along, engineer was Lewis. Had to have a part changed and adjusted system to be at most economical. Very clean and tidy and left everything as it was before.
Customer in South Gloucestershire Posted on 21/05/2023 , work completed 16/05/2023
The trader replied (on 23/05/2023)
Thankyou for taking the time to review us and for five lovely stars
Very professional service provided
Customer Service
Quality
Value
Procedures fully explained , very happy with work carried out, and would highly recommend.
Which? Trusted Traders Consumer Posted on 18/05/2023 , work completed 12/05/2023
The trader replied (on 30/05/2023)
we love a fabulous five star review here at team PWP *****
Really helpful, really nice
Customer Service
Quality
Value
I'd like to praise Lewis, who did and explained everything. Tidied up really well after the work was completed.
Which? Trusted Traders Consumer Posted on 18/05/2023 , work completed 09/05/2023
The trader replied (on 23/05/2023)
Lewis is a brilliant engineer, he really does care about customer experience - many thanks.
A great experience
Customer Service
Quality
Value
I appreciated that Kevin kept me apprised of his expected time of arrival following a traffic holdup en route and he arrived at his newly appointed time. His checks showed that the hardness setting needed to be adjusted then the maintenance filters and CRV were replaced and everything was tested. Kevin is very friendly, professional and knowledgeable. I moved house last year and am so pleased that I transferred my unit to the new address. All sorted for another year.
Customer in Dorset Posted on 13/05/2023 , work completed 11/05/2023
The trader replied (on 23/05/2023)
It really was a wise move to take take your system with you to Dorset - it is a very hard water area, our equipment is built to last and to move homes with you too. Happy new home and wonderful water.
Professional, knowledgeable and friendly
Customer Service
Quality
Value
The staff at the end of the phone are always helpful and friendly. There is never any pressure to buy or spend money, and there is the option to spread payments for a service or for replacement parts if necessary. The engineers who visit to service the equipment are polite, friendly and enthusiastic about the product and take the time to ensure that customers are using the filter to its best potential. Their communication is excellent and they are happy to answer questions and give advice. The product works as advertised. We live in a very hard water area and our taps and kettle no longer show any signs of limescale and our water does not taste/smell of chlorine anymore.
Customer in Oxfordshire Posted on 13/05/2023 , work completed 03/05/2023
The trader replied (on 23/05/2023)
Reviews like this mean a lot to us here at team PWP - we really do work tirelessly to ensure that all customers have a great experience with us, from booking in your service to your engineer's visit. We pride ourselves in good communication and value for money. Thank you so much.
Service for Water softener
Customer Service
Quality
Value
Filters changed, helpful and well-mannered people
Which? Trusted Traders Consumer Posted on 11/05/2023 , work completed 04/05/2023
The trader replied (on 23/05/2023)
short, sweet and five fabulous stars
Extremely Happy
Customer Service
Quality
Value
Very well done. We've had our water softener upgraded and it should be much more efficient.
Which? Trusted Traders Consumer Posted on 11/05/2023 , work completed 10/05/2023
The trader replied (on 23/05/2023)
Thanks for choosing us to treat your water once again, we appreciate and value your custom.
Annual Check Up
Customer Service
Quality
Value
The annual checkup on my water filter was carried out efficiently and quickly. Kevin and Lee did a really good job, whilst also being very friendly and providing great customer service.
Which? Trusted Traders Consumer Posted on 11/05/2023 , work completed 04/05/2023
The trader replied (on 23/05/2023)
Kevin and Lee are brilliant engineers and very friendly too, it's all about your service and we are happy that you are ! Many thanks.
Water system annual service
Customer Service
Quality
Value
Technician Lowes arrived on time and called us 20 minutes before arrival. Annual service completed efficiently and good feed back of possible future upgrades to system which has been installed for 19 years and has worked flawlessly. Recommended a modification to the shut off valves to make them easier to operate which I have decided to do. We have always received excellent service from this company.
Customer in Berkshire Posted on 10/05/2023 , work completed 10/05/2023
The trader replied (on 23/05/2023)
Thankyou for your kind words - we do love a happy customer here at team PWP.
Excellent work as usual
Customer Service
Quality
Value
We have had their system for 10 years plus and we are delighted with the fact that we always have soft water and no limescale. They service the system once a year and today Lewis carried out the annual service with his usual efficiency in a cheerful and knowledgeable fashion. We highly recommend the Company.
Customer in Berkshire Posted on 10/05/2023 , work completed 10/05/2023
The trader replied (on 23/05/2023)
10 years of wonderful water and many more to come - Lewis is a super cheery engineer, and thankyou for your kind comments and five star review.
A job well done
Customer Service
Quality
Value
The technician arrived on time, to carry out maintenance on the softener, and the work was completed efficiently. Explanations of the work were clear.
Customer in Somerset Posted on 10/05/2023 , work completed 09/05/2023
The trader replied (on 23/05/2023)
We appreciate you taking the time to review us. Many thanks and take care.
Service maintenance
Customer Service
Quality
Value
Today I had my annual service done. Changed filters on drinking water,tests done etc, all done by KEVIN. Very happy with this technician , helpful,professional, friendly. Thank you.
Customer in Oxfordshire Posted on 05/05/2023 , work completed 05/05/2023
The trader replied (on 23/05/2023)
five stars and very nice words - many thanks.
Great work and system
Customer Service
Quality
Value
Had the water purification/ softener system installed since 2018. Always good service and annual maintenance visits are consistently very good. Today, Kevin & Lee did an excellent job on annual maintenance.
Customer in Greater London Posted on 04/05/2023 , work completed 04/05/2023
The trader replied (on 23/05/2023)
a super review, thankyou so much - five stars and a very happy team PWP.
Very Pleased
Customer Service
Quality
Value
Very pleased with the engineer Lee who came out - did a really good job
Which? Trusted Traders Consumer Posted on 04/05/2023 , work completed 28/04/2023
The trader replied (on 23/05/2023)
five fabulous stars and many thanks for making the effort to review us.
Great Job
Customer Service
Quality
Value
Professional work done on time and to a very high standard
Which? Trusted Traders Consumer Posted on 04/05/2023 , work completed 28/04/2023
The trader replied (on 23/05/2023)
Thanks for your kind words and review.
great service as usual
Customer Service
Quality
Value
Lewis, the Engineer from The Pure Water People was punctual, very knowledgeable regarding the system and the work undertaken plus explained what and when particular parts would probably need changing/updating etc. All aspects of the service were explained and carried out effectively, with the price being advised prior to the visit. Lewis also gave me advice on simple things I could do to help maintain the system.
Tony in Hampshire Posted on 03/05/2023 , work completed 26/04/2023
The trader replied (on 23/05/2023)
Hi Tony, thanks for your comprehensive review of our products and services - Lewis does love to see his name up in lights too - he is a very popular chap!
We like pure water in London and appreciate good service
Customer Service
Quality
Value
We have used this service for 7 years. Pure soft water in a hard water area like London is good by removing Lime Scale. The drinking water tap is great. The service has always been very friendly and efficient. Minor adjustments on both sides have been dealt with properly. Lewis did a good job today on our annual check up and also capably led me through a minor adjustment to the settings on the system over the phone when I was concerned about salt usage. I am not competent to report on value
Customer in Greater London Posted on 27/04/2023 , work completed 27/04/2023
The trader replied (on 23/05/2023)
We are always on hand to help and support our customers. We appreciate your review and your time. many thanks.
Excellent
Customer Service
Quality
Value
Just had Kevin and Lee round who sorted problem with water softener, they were friendly and efficient, and left it in full working order.
Which? Trusted Traders Consumer Posted on 27/04/2023 , work completed 26/04/2023
The trader replied (on 23/05/2023)
five fabulous stars, it means a lot to us here at team PWP!
Maintenance Service
Customer Service
Quality
Value
Lewis did his work excellently. We have used him before and are very happy to leave a review
Which? Trusted Traders Consumer Posted on 27/04/2023 , work completed 24/04/2023
The trader replied (on 23/05/2023)
Lewis will be happy to get a mention too - thankyou happy customer!
Very Good
Customer Service
Quality
Value
Excellent service, everything explained. Call to say when they are coming and arrive on time. Lewis was fantastic, very polite. Everything left as it was found. Explained everything clearly.
Which? Trusted Traders Consumer Posted on 27/04/2023 , work completed 17/04/2023
The trader replied (on 23/05/2023)
a smashing review of Lewis and our services - thankyou for taking the time to review us.
Great work very efficient
Customer Service
Quality
Value
Lee was very polite made me feel at ease. Very neat and tidy work. After installation Lee explained how it works and gave advice. Very pleased with the job completed and in a good time scale.
Customer in Swindon Posted on 20/04/2023 , work completed 19/04/2023
The trader replied (on 23/05/2023)
Lee is a very talented very lovely engineer, I will pass your kind words on to him. Thankyou.
efficient service
Customer Service
Quality
Value
This company has provided efficient service to our water softener unit for more than 10 years. They carry out the work efficiently and on schedule arranged by telephone. Lewes has carried out our annual service for the last 3 years and is always polite and helpful in explaining what is being done on the appointment.
Customer in Oxfordshire Posted on 17/04/2023 , work completed 17/04/2023
The trader replied (on 23/05/2023)
10 years of wonderful treated water and custom - thanks for reviewing us.
Good service from start to finish
Customer Service
Quality
Value
The Pure Water People Ltd are thorough in what they do and how they treat their customers. They clearly aspire to a high standard of service and do their best to honour their commitments and keep their customers fully informed. Lewes, who came to service the boiler today, had done his homework on our set-up the night before. As for the quality of the work, we have not had any issues since we installed the system ten years ago. I am a satisfied customer.
Charles in Somerset Posted on 14/04/2023 , work completed 14/04/2023
The trader replied (on 23/05/2023)
Hi Charles - we really do appreciate your very lovely words - we do aspire to achieve high standards in all aspects of the business here at PWP and reviews like yours make our hard work worthwhile. Huge appreciation.
Great company with a great water treatment solution!
Customer Service
Quality
Value
The Pure Water People were brilliant to deal with from; following my web enquiry up straight away, to a very comprehensive demonstration and followed by a flawless installation from Lee's & Kevin. The installation turned out to be a lot more complicated than originally thought but the floorboards and carpets were relaid perfectly. I would highly recommend this company.
Customer in South Gloucestershire Posted on 13/04/2023 , work completed 12/04/2023
The trader replied (on 23/05/2023)
I remember this installation - we literally were multi-skilled, multi-talented water installers and carpet fitters all in one visit! Lee and Kevin (aka The Chuckle brothers) are a brilliant team! The end result was marvellous and we are over the moon that you are happy with your wonderful water at home. Please do tell lots of people about us!
Annual Service
Customer Service
Quality
Value
What can I say? It's Mike. He's brilliant! He has always provided a professional, knowledgeable and friendly service over the years, whether for installations or annual services, and nothing has changed. Thanks Mike and thanks to the whole team.
Customer in Oxfordshire Posted on 12/04/2023 , work completed 12/04/2023
The trader replied (on 23/05/2023)
Mike is brilliant - he's been with the business over twenty years, knows everything there is to know about water quality and we are very lucky to have him! I will pass your kind words on to him - thankyou.
Annual service
Customer Service
Quality
Value
Arrived on time to carry out the service on the water filter and drinking water system. Was very helpful and always clean and tidy.
Customer in South Gloucestershire Posted on 07/04/2023 , work completed 06/04/2023
The trader replied (on 30/05/2023)
we appreciate you leaving us a wonderful and much appreciated five star review.
Quality service, as expected.
Customer Service
Quality
Value
The maintenance visit was previously arranged. Visit was confirmed several days in advance. Engineer was personable, obviously competent and helpful. Arrived within the time frame quoted and did not waste any time when here.
John in Wiltshire Posted on 05/04/2023 , work completed 27/03/2023
The trader replied (on 30/05/2023)
many thanks John - it is great to hear that we communicated well with you.
Water filter maintenance
Customer Service
Quality
Value
Excellent service as usual. Mike made a prompt arrival. He was very pleasant and efficient and also very informative.
Sue in West Midlands Posted on 04/04/2023 , work completed 04/04/2023
The trader replied (on 30/05/2023)
An all round great service - thanks for your kind words. See you soon and take care.
Excellent Service
Customer Service
Quality
Value
Lewis called to give me notice before coming. He arrived on time, good to see a familiar face. Explained very clearly what he was doing, was tidy and clean and we had a nice chat.
Which? Trusted Traders Consumer Posted on 30/03/2023 , work completed 23/03/2023
The trader replied (on 30/05/2023)
A lovely review for Lewis and team PWP! Many thanks
Water purifier servicing
Customer Service
Quality
Value
Kevin did a very efficient job while servicing the water filter. He explained everything he did and was very pleasant. We'd definitely recommend him.
Customer in Somerset Posted on 28/03/2023 , work completed 25/03/2023
The trader replied (on 30/05/2023)
Kevin really is a marvellous water engineer - we are very lucky to have him! Thankyou very much for your kind words.
Great service
Customer Service
Quality
Value
Kevin came very polite and very friendly. He did the service and then told me all that he had done, it did not take him very long as he knows what he is doing Thank you
Customer in South Gloucestershire Posted on 28/03/2023 , work completed 28/03/2023
The trader replied (on 30/05/2023)
we appreciate you taking the time to review us and for five fabulous stars too! Huge appreciation.
Water systems service
Customer Service
Quality
Value
The Pure Water People proved again how customer focused they are. Kerry is polite and books the appointment well in advnace as is flexible. Kevin was the service engineer and was great. Gave advice on the state of the system and how to get the best of the service recalibrated the water system to allow for the change in our water hardness cleaned up and was polite. AND more important we could notice the improvements after the service.
Customer in Hampshire Posted on 25/03/2023 , work completed 17/03/2023
The trader replied (on 30/05/2023)
We are super focussed on great customer communication and your very kind words support this. I will pass your kind words on to the team - they will be super happy!
Excellent service from The Pure Water People
Customer Service
Quality
Value
Excellent service today from Kevin at the Pure Water People. He serviced our water softener, replaced old parts and was very careful to check the system was working. Thank you.
Customer in Hampshire Posted on 17/03/2023 , work completed 17/03/2023
The trader replied (on 20/03/2023)
Kevin is a very popular chap here on WhichTT - we appreciate your review and kind words. Take care.
Annual check and service
Customer Service
Quality
Value
Another annual service today. Booking and communication re time of arrival very efficient. Lewis also phoned ahead and was his usual friendly, efficient and professional self. It's always nice to see the same person sometimes and he remembered all about our house and system. System continues to provide us with clean soft water and no limescale. Brilliant product and great service - thank you.
Customer in Greater London Posted on 15/03/2023 , work completed 15/03/2023
The trader replied (on 20/03/2023)
We think our products are brilliant - it's even better that you do too! Thank you for choosing us to treat your water at home, and for your kind words Five fantastic stars means a lot to us here at team PWP!
Very efficient and thorough.
Customer Service
Quality
Value
Mike was very helpful in explaining any issues that were raised. The minimal amount of disruption and cleared up any dirt or waste produced. The whole new water purification system was installed in a very few hours.
Customer in Gloucestershire Posted on 14/03/2023 , work completed 23/02/2023
The trader replied (on 20/03/2023)
Mike is a wonderful engineer - we are glad that you are happy so far, here's to many, many years of wonderful treated water at home and all of the wonderful benefits that come with it.
Service of system
Customer Service
Quality
Value
Kevin arrived to service my water system and was a happy chap explained what he was going to do. Had a nice chat while he was working and answered all the questions I asked. Left everything nice and tidy, excellent job thanks Kevin.
Brian in South Gloucestershire Posted on 14/03/2023 , work completed 13/03/2023
The trader replied (on 20/03/2023)
Thanks for your kind words Brian. Kevin is a great engineer - he has been with PWP many, many years.
Annual Water System Servicing
Customer Service
Quality
Value
Contacted 2 months prior to due date to arrange a convenient date/time plus quote for cost. Confirmation call 2 days ahead. Lewis called ahead to confirm his arrival time which was as agreed. Completed the service quickly and efficiently, was friendly and helpful throughout and checked that we were happy before leaving. Costs as quoted. We have had Pure Water's softening system for 11 years, have never had any problems with first class service every year. Would have no hesitation in strongly recommending The Pure Water People to others.
Customer in Oxfordshire Posted on 10/03/2023 , work completed 09/03/2023
The trader replied (on 14/03/2023)
Thanks for a great review and for being a customer for 11 years. I will pass your kind comments on to Lewis.
Outstanding team work and an excellent product
Customer Service
Quality
Value
After 27 years, our Kinetico water softener, which had never had any attention whatsoever, apart from rinsing out the salt hopper twice in that time, finally gave up the ghost! A phone call to Kathy at the 'Pure Water People', Staple Hill, Bristol was met with enthusiasm, knowledge of the Kinetico product and a clear recommendation for a replacement - not in a months time, not in a weeks time, but within a few days! Charlotte followed the initial call with proposals for the installation date and I was confident from these conversations, that this was going to be a trouble free process - and it was! Kevin, the installation engineer, rang the evening before he was due and arrived on time. A friendly and obviously very experienced installer, he first looked at the installation site - in the larder next to our kitchen - and stated that it would be straightforward. The new softener was brought from the van, taken from its box and its workings - which I was reasonably familiar with - were explained. Well before lunchtime, new by pass plumbing had been installed, the unit was connected and the working area left immaculately clean! Kevin even disposed of our old Kinetico for us. Wow! What an amazing company! An instant response, unbiassed advice, promises fulfilled, staff who were helpful, polite and accessible and no unanswered phone calls or long waits for the phone to be answered! What a change these days! Very highly recommended.
Adrian in North Somerset Posted on 09/03/2023 , work completed 07/03/2023
The trader replied (on 14/03/2023)
Hi Adrian - we love your review here at team PWP and I remember you well! We are thrilled that you where happy with all aspects of your communication and service, thankyou for your kind words. Please do recommend us to lots of people!
The pure water
Customer Service
Quality
Value
Kevin was on time and very professional, cleaned up after himself. Would like him next time to do the work.
Customer in South Gloucestershire Posted on 09/03/2023 , work completed 09/03/2023
The trader replied (on 14/03/2023)
Kevin is a smashing chap - loved by Team PWP and all of our customers. Many thanks.
Excellent
Customer Service
Quality
Value
Used this company for around 16-17 years. They put in a water softening system that is serviced annually, very polite, very clean and efficient.
Which? Trusted Traders Consumer Posted on 09/03/2023 , work completed 08/03/2023
The trader replied (on 14/03/2023)
17 years of wonderful water and custom - many thanks.
Excellent
Customer Service
Quality
Value
They were clean, very helpful and completed the job correctly. Very good communication if any changes were needed.
Which? Trusted Traders Consumer Posted on 09/03/2023 , work completed 28/02/2023
The trader replied (on 14/03/2023)
five fabulous stars - thankyou for taking the time to review us.
Excellent service
Customer Service
Quality
Value
We have been a customer for about 25 years and had our system replaced 2 years ago. Lewis did our annual service yesterday and was extremely efficient and professional, explained all that was being done and how best to optimise the system. Cannot fault the service.
Christopher in Bath and North East Somerset Posted on 07/03/2023 , work completed 06/03/2023
The trader replied (on 14/03/2023)
WOW! 25 years of wonderful treated water at home - and a repeat purchase too after 23 years! Thankyou so much.
Efficient work
Customer Service
Quality
Value
This year we had Kevin come to service our drinking water, he phoned to ask if we'd mind if he came a little early which suited me very well, he was pleasant and efficient, he showed me what he was doing and got on with it competently. He was friendly and professional. The price was exactly as quoted. All good.
Customer in Wiltshire Posted on 04/03/2023 , work completed 03/03/2023
The trader replied (on 14/03/2023)
A solid review of our products and services - much appreciated.
Great Job
Customer Service
Quality
Value
Lewis carried out the regular service on our water softener. Was on time, and explained what he was going to do. He was very polite and efficient. Diagnosed a problem and went about rectifying the issue very quickly.
Customer in Oxfordshire Posted on 03/03/2023 , work completed 03/03/2023
The trader replied (on 14/03/2023)
We are pleased that your system is back in working order again - thanks for your review.
Satisfied customer
Customer Service
Quality
Value
Excellent work by Kevin Arrived on time. All installed and tested. No problems. Removed old water softener.
Customer in Somerset Posted on 03/03/2023 , work completed 03/03/2023
The trader replied (on 14/03/2023)
We appreciate your five star review, thank you so much!
Annual Service
Customer Service
Quality
Value
Lewis arrived on time to carry out the service on the water filter and drinking water system. He came last year so we were confident that he would do a good job. Lewis is very helpful and always ready to answer any questions we might have. He always leaves everything clean and tidy, which is very much appreciated.
Elizabeth in Surrey Posted on 02/03/2023 , work completed 02/03/2023
The trader replied (on 14/03/2023)
Hi Elizabeth, thankyou for your kind words - Lewis is a talented chap and well liked by all. Take care.
Annual service.
Customer Service
Quality
Value
Just had service to my water purifier excellent service Lewis was very helpful polite and explained everything he was going to do very clean and good job recommend
Customer in Swindon Posted on 02/03/2023 , work completed 01/03/2023
The trader replied (on 24/05/2023)
Please do recommend us to lots of people and thank you for your lovely words.
Annual service
Customer Service
Quality
Value
Very pleased with Kevin, as usual.
Which? Trusted Traders Consumer Posted on 02/03/2023 , work completed 28/02/2023
The trader replied (on 24/05/2023)
Five fabulous stars for Kevin and our products and services - many thanks.
Above and beyond
Customer Service
Quality
Value
Kevin was amazing and brilliant, I am very happy and would recommend.
Which? Trusted Traders Consumer Posted on 02/03/2023 , work completed 28/02/2023
The trader replied (on 24/05/2023)
He's a popular chap our Kevin - thanks for taking the time to review us.
Excellent
Customer Service
Quality
Value
Very impressed. Explained the whole system to us. Would like Kevin to visit us every time
Which? Trusted Traders Consumer Posted on 02/03/2023 , work completed 27/02/2023
The trader replied (on 23/05/2023)
five marvellous stars for team PWP and very much appreciated.
excellent service
Customer Service
Quality
Value
Kevin serviced our appliance this morning. Speedy, polite, knowledgeable and helpful. Left no mess and took old parts away.
Customer in North Somerset Posted on 28/02/2023 , work completed 28/02/2023
The trader replied (on 24/05/2023)
We appreciate your kind words and wonderful five star review. Take care.
Great Service
Customer Service
Quality
Value
Kevin completed our annual service very thorough, friendly and professional. Informed me of what needed doing and why. Always pleased with the service from this company also appreciate them calling and informing me they are on their way as I work from home. Many thanks to you all including the lovely customer service team which coordinate the bookings always friendly and helpful.
Customer in Wiltshire Posted on 24/02/2023 , work completed 24/02/2023
The trader replied (on 24/05/2023)
Team PWP are over the moon with your review - all our teams work super hard to make our customers happy and communicate well. Thank you so much.
Excellent service
Customer Service
Quality
Value
Kevin performed an annual service on my water treatment plant and rectified some significant frost damage. Work was done efficiently and cheerfully. Overall excellent service.
Mike in Wiltshire Posted on 24/02/2023 , work completed 24/02/2023
The trader replied (on 24/05/2023)
another five fabulous stars for kevin - many, many thanks.
Replace existing softener with a new one
Customer Service
Quality
Value
Mike removed old water softener and drinking Water filters from outside and fitted replacement softener and drinking water filters inside the garage explaining what he was doing all the time. Every thing went to plan he tidy and cleaned up. He spent time given us instructions on the care and operation of the installation. First class service every completed on time and in budget. Mike a first class engineer very polite and helpful. Excellent company.
Customer in Swindon Posted on 23/02/2023 , work completed 22/02/2023
The trader replied (on 24/05/2023)
We appreciate you choosing us to treat your water once again, we really do value your custom - Mike is a fantastic engineer, I will pass your kind words on to him.
Great Service and Great Job
Customer Service
Quality
Value
The engineer Kevin was very quietly confident and very helpful. Talked me through a few things I was not aware of. Great service really.
Which? Trusted Traders Consumer Posted on 23/02/2023 , work completed 07/02/2023
The trader replied (on 24/05/2023)
Thanks for your five star review - much appreciated
Punctual, polite and thorough
Customer Service
Quality
Value
I had a potential clash with the time of arrival and a work call that I had to go on, but having contacted the office at Bristol they accommodated this last minute change and Lewis arrived well before my work call. Lewis was very thorough with the checks he performed explaining what he had checked in an easy to follow style. The whole service was completed to my satisfaction - which is all you can ask really. The only reason for a 4-star, rather than 5-star rating for customer service is that I would have liked for indoor covers for footwear to be worn, I felt uncomfortable asking and due to having a hardwood floor, many treat it differently than if it were carpeted. Thanks again Lewis - see you next year.
Customer in Greater London Posted on 21/02/2023 , work completed 15/02/2023
The trader replied (on 24/05/2023)
HI thanks for your feedback - all of our engineers are equipped with foot covers and should always check with customers if they want them to wear them on any surfaces - apologies. We have addressed this the team - thanks for your lovely feedback and for taking the time to review us.
Installation after house move
Customer Service
Quality
Value
Kevin came first on 9 Feb 2023 to install the water conditioner after we moved house. The job was the same as a brand new installation. He arrived about 10 am and worked all day doing all the piping and getting the unit up and running. Unfortunately during our house move the drinking water filter/unit got broken. However Kevin took pictures and reported it to the office. They located a new part and a week later on the 17 Feb 2023 Lewis arrived. He instantly recognised us and said 'you've moved'. Kevin installed the drinking water unit and told us how often to drain and put fresh water though it for the first 24 hours to make sure it was safe to consume. Both Kevin and Lewis were clean and tidy workers, who tidied as they went. We are very pleased to have our unit working again so we can have a proper cuppa with no scum! Very pleased with their work and very professional.
Customer in Gloucestershire Posted on 20/02/2023 , work completed 17/02/2023
The trader replied (on 24/05/2023)
A smashing review for the team, and for our products and services - a great review, many thanks.
Servicing soft water system
Customer Service
Quality
Value
Lewis arrived on schedule to carry out a service. He tested the quality of the water at all taps in the house. He then carried out the planned service. He was satisfied that everything was working OK.
Customer in Hampshire Posted on 20/02/2023 , work completed 20/02/2023
The trader replied (on 24/05/2023)
Thanks for reviewing us.
Thorough work in a professional manner.
Customer Service
Quality
Value
Lewis thoughtfully phoned to say that he would be with us in half an hour, and he was. He was with us for about an hour - much longer than usual - and he checked our water system from top to bottom. He explained the position to us as we needed a new membrane. He had a pleasant cheerful manner.
Customer in Greater London Posted on 16/02/2023 , work completed 15/02/2023
The trader replied (on 24/05/2023)
Lewis is a thorough chap ! We appreciate your review and kind words.
Very efficient service
Customer Service
Quality
Value
Lewis came to service my pure water system yesterday. He was prompt, efficient, tidy and communicated well. I was completely satisfied with the service.
Customer in Buckinghamshire Posted on 09/02/2023 , work completed 08/02/2023
Clean and Efficient
Customer Service
Quality
Value
Lewis the technician turned up within the time given, having phoned to say he was 10 mins away. He was friendly, helpful and professional. He changed the main filter and carried out an annual service with a good knowledge of what he was doing. On finishing he left no rubbish and left everything clean and tidy. We have had the water softener for five years and it does exactly what they claim. No limescale whatsoever in the kettle or on other surfaces and the drinking water is so refreshing. I have no hesitation in recommending this company.
Customer in Hampshire Posted on 09/02/2023 , work completed 09/02/2023
The trader replied (on 24/05/2023)
We aim to deliver on our promises - we are super happy that you are! Five years and five stars for team PWP! Thankyou!
Yearly service of water softener
Customer Service
Quality
Value
Very informant, very professional and friendly. Happy with all work completed and I understood the information given to me. Lewis cleaned up after work was completed, very tidy.
Which? Trusted Traders Consumer Posted on 09/02/2023 , work completed 08/02/2023
The trader replied (on 24/05/2023)
***** five fabulous stars, many thanks.
Friendly, efficient and professional
Customer Service
Quality
Value
Their adminiostrator followed up an email with a phone call to arrange the date and item to service my water softening system. The engineer arrived on time, I recognized him from previous annual visits and he recognized me. He did the work efficiently and answered my questions. He was tidy and cleaned up as he went along.
Customer in Hertfordshire Posted on 08/02/2023 , work completed 07/02/2023
The trader replied (on 24/05/2023)
Many thanks for taking the time to review us!
A Good Service to my Aqua Equipment
Customer Service
Quality
Value
I had my equipment serviced, the work was done thoroughly and efficiently, and clearly explained to me after the work was completed
Customer in South Gloucestershire Posted on 04/02/2023 , work completed 03/02/2023
Annual Service
Customer Service
Quality
Value
This year they changed filters and checked pressures. Advice was given about when going away. I have a contract with them whereby I pay a regular fixed monthly amount which is over 5 years and has proved exceptionally useful. The water system is excellent and all houses should have one! No limescale anywhere and pure drinking water all standard!
Brian in Oxfordshire Posted on 03/02/2023 , work completed 03/02/2023
The trader replied (on 24/05/2023)
We wish all homes had our systems too !!! We would be very busy indeed! Thankyou for your very lovely words! Huge appreciation.
Schedule Service
Customer Service
Quality
Value
Arrangements were very easy and the office staff polite and accommodating to my requirements. Service engineer (Lewis) phoned giving advanced warning of arrival and really liked the continuity of having the same service engineer.
Customer in Surrey Posted on 02/02/2023 , work completed 02/02/2023
The trader replied (on 24/05/2023)
We love a five star review here at team PWP ***** thankyou very much.
Excellent job and service
Customer Service
Quality
Value
Maintenance job on my system. Had to change one of the componants on the equipment as it was 4 years old. Turned up on time. Did exactly what they said they were going to do and stuck to the agreed price.
Which? Trusted Traders Consumer Posted on 02/02/2023 , work completed 30/01/2023
The trader replied (on 30/05/2023)
Many thanks for taking the time to review us.
Smooth and efficient annual service
Customer Service
Quality
Value
Annual service on our water filter system. Kevin arrived on time within the 2 hour time slot given for the appointment. Friendly and cheerful he explained the results from testing our system (all good), the got straight on with the annual service and checks. Everything was cleaned up and put back as he found it so no additional tasks for us. Details of all the service all set out on our paperwork for reference and easy payment there and then by card. Excellent service as usual from The Pure Water People.
Customer in Oxfordshire Posted on 31/01/2023 , work completed 30/01/2023
The trader replied (on 30/05/2023)
five stars and and excellence all in the one review!!! we are chuffed with your kind words - many, many thanks.
Annual Service
Customer Service
Quality
Value
My purification system was due a service. On the day Lewis rang to let me know he would be delayed due to an accident on the M4 and gave a new ETA. On arrival he explained what he would be doing, carried out all the work and left everything tidy. Payment was simple using the card machine. He pointed out that I could pay monthly by contacting the office. A job well done!
Customer in Greater London Posted on 29/01/2023 , work completed 26/01/2023
The trader replied (on 30/05/2023)
Five fabulous stars for team PWP -we aim to please ! Thanks for your time.
Repair and replace pressure valve
Customer Service
Quality
Value
Kevin came to replace pressure valve. The original had been installed close to the side of my box. With the very cold weather it developed a constant drip. Ian visited and removed the valve and carried out a bypass until Kevin arrived today with the new valve. Double checked pressure. When unit installed this was 3.5, had increased to 7 bar. Kevin has carried out the repair and reset. All running fine.
Customer in Hampshire Posted on 25/01/2023 , work completed 25/01/2023
The trader replied (on 30/05/2023)
I am glad that your leak is no more!! we appreciate your five star review.
Excellent Service
Customer Service
Quality
Value
Annual service for the water treatment equipment. Kevin who did the service found some issues that need to be done extra. He was brilliant, did all the work and then demonstrated what he had done and also what to do if certian things go wrong or if there were errors. Turned up when they said they were going to. Kevin was very professional, friendly and polite throughout.
Which? Trusted Traders Consumer Posted on 18/01/2023 , work completed 16/01/2023
The trader replied (on 30/05/2023)
Kevin is brilliant - we are very lucky to have him here at team PWP, i will pass your kind words on to him. Thankyou very much!
Annual Service
Customer Service
Quality
Value
Kevin was his usual cheery self on arrival. I realised today I had the water treatment units fitted 12 years ago. During that time I have only had one minor problem that was sorted very quickly. Kevin carried out the service, which included a filter change, and cleared up after himself. What I like about the system is the lack of scale build up that we used to have. No having to descale every few months especially around tap outlets and the kettle. Once again excellent service.
Customer in Warwickshire Posted on 17/01/2023 , work completed 17/01/2023
The trader replied (on 30/05/2023)
Our systems really do deliver on their promises and they will last a very long time if you take care of them! Thank you for 12 years of custom - huge appreciation.x
Annual Service and Filter Change
Customer Service
Quality
Value
We’ve been using this company since we had the water treatment system installed a few years ago (they installed it too). Communication with their office is simple and they are always prompt and courteous with their replies, either by email or phone call. We were given a time slot but due to delays with the previous customer, the engineer was running a bit late. We were phoned and kept up to speed with the timing. The engineer, who we’ve had before, was excellent. He talked me through the work and was thorough and professional, as he and all their engineers have been. This is an excellent company to use and apart from their excellent service, the kit we had installed a few years ago has transformed the water in the house. It is beautifully soft and saves us on all manner of cleaning and washing products. Plus, the filtered water tastes like nothing else. No more bottled water for us. It tastes delicious through the Soda Stream too. Highly recommended company, coming from a very satisfied customer of several years.
Andy in Surrey Posted on 06/01/2023 , work completed 07/10/2022
The trader replied (on 30/05/2023)
Wow! such a lovely review of all that we do here. We appreciate your very kind words we aim to deliver in all aspects of the services we provide, wonderful water treatment systems, wonderful service and fantastic communication! All boxes ticked ***** Thank you very much.
Another excellent annual service
Customer Service
Quality
Value
Very friendly and informative, told me how my usage compared to the average household. Quickly performed the normal annual tasks plus one which takes place every 4-5 years. Couldn't ask for more.
Customer in Greater London Posted on 03/01/2023 , work completed 16/11/2022
The trader replied (on 30/05/2023)
***** five fantastical stars for team PWP we really couldn't ask for better *****
Great Information and Work Completed
Customer Service
Quality
Value
I really appreciate the effort that Francois and Mike went to during the time they were at the property. Francois really explained well what the product is and does and filled in gaps of knowledge that we may otherwise have not been told having previously had a water softener. Mike then came in to assess where the product would be best to go with minimal effort but also explained what work needed to be done if we wanted it in the place of our choosing. We went with the latter and he said he would have to come back again once recommended prework had been carried out by before the next visit. When this was completed we managed to get Mike out again relatively quickly and he went about his business of installing the water softener. He did an amazing job of hiding the additional water pipes and then ensured the layout of any other pipes were clean and tidy. Once finished he explained what he had done and then left us with the product we bought and no mess. Really appreciate the effort made by both members of this company. Would definitely recommend to others.
Customer in Hertfordshire Posted on 28/12/2022 , work completed 21/12/2022
The trader replied (on 30/05/2023)
It is lovely to see one of our technicians get a mention Francoise is very thorough and Mike is an extremely talented engineer. We are super happy that you are reviews like yours makes it all worthwhile! Thanks for your lovely words.
Very friendly and a professional service
Customer Service
Quality
Value
Thoroughly professional and a friendly service. Kevin installed the water purification system on 21/12/2022. Answered any questions I had and talked me through every aspect of the system. Haven’t had the chance to test the water and it’s quality yet but based but based on the awesome service provided, I can predict I won’t be a disappointed!!
Customer in Gloucestershire Posted on 21/12/2022 , work completed 21/12/2022
The trader replied (on 30/05/2023)
I can promise that you will not be disappointed! Thanks for your review - enjoy your wonderful water!
Annual Service
Customer Service
Quality
Value
Lewis completed our annual service today. He was very efficient, replacing all the filters on the system and ensuring that when the job was completed there were no leaks and all the pressures had returned to normal. He did a great job cleaning afterwards. I recommend The Pure Water People Ltd and the Rain Soft Water softener system.
Customer in Gloucestershire Posted on 20/12/2022 , work completed 20/12/2022
The trader replied (on 30/05/2023)
A smashing review and five wonderful stars too - many thanks *****
annual service
Customer Service
Quality
Value
Service was carried out quickly and efficiently by Lewis. System has worked trouble free for 5 years now.
Customer in Berkshire Posted on 19/12/2022 , work completed 19/12/2022
annual service
Customer Service
Quality
Value
once again it was a pleasure to have kevin back (by request) for the annual service on our water system . Despite the bitter cold weather kev gave a full service with his usual polite and helpful attitude . To help with the cold kevin put extra lagging on our pipes to keep everything flowing as it should .A good honest and decent workman and again i shall be requesting kev next year.
Customer in South Gloucestershire Posted on 17/12/2022 , work completed 14/12/2022
The trader replied (on 30/05/2023)
We do love Kevin he really is a favourite with our customers - but we have so many he can't visit them all. I will pass your comments on to him - he will be chuffed!
Amazing water and Service
Customer Service
Quality
Value
Kevin installed our chiller to get the most out of our new pure water system. Kevin was efficient and friendly, the install was mess free and the water is amazing!
Customer in Greater London Posted on 16/12/2022 , work completed 30/11/2022
The trader replied (on 30/05/2023)
Five fabulous stars and huge appreciation! *****
Filters
Had a guy called Kevin come to my house today 14th December 2022 to change our water filters. He arrived on time and was a credit to his company, he was very friendly and changed filters in good time and left everything clean and tidy. I have to say the pure water company have been coming to me for several years and have always been very professional and Kevin was excellent.
Customer in South Gloucestershire Posted on 14/12/2022 (Reviewer did not use service)
The trader replied (on 30/05/2023)
A lovely review of Kevin and the business - huge thanks.
Annual Maintenance Completed
Customer Service
Quality
Value
Kevin arrived on time and started the maintenance programme straight away. He explained the processes he was carrying out and in addition he rectified a water pressure problem. Eventhough it was below freezing he worked outside on the filters without complaint. A thoroughly efficient annual service.
Customer in South Gloucestershire Posted on 14/12/2022 , work completed 14/12/2022
The trader replied (on 30/05/2023)
We love a five-star review here at team PWP - many, many thanks.
Excellent service as always
Customer Service
Quality
Value
I was delighted to find that Kevin, who did my annual service last year, was the engineer. He was very friendly, efficient and tidy. This year the CRV was replaced and still everything was carried out in under an hour. I highly recommend this company and Kevin in particular.
Customer in South Gloucestershire Posted on 14/12/2022 , work completed 14/12/2022
The trader replied (on 30/05/2023)
Please do recommend us to lot's of people - we appreciate your kind words!
Excellent service
Customer Service
Quality
Value
Kevin came to service our water purifier, he was extremely friendly. He worked quietly and checked the whole system , he changed the filters and cleaned up after himself. Very pleased
Customer in Greater London Posted on 14/12/2022 , work completed 13/12/2022
The trader replied (on 30/05/2023)
Kevin does love to get a mention here on WhichTT and he does get lot's Many thanks!
friendly, tidy and efficient
Customer Service
Quality
Value
Kevin came to me do a service on water treatment. Was very friendly and left everything clean and tidy.
Customer in Surrey Posted on 12/12/2022 , work completed 08/12/2022
The trader replied (on 30/05/2023)
short and sweet - many thanks for your review.
Efficient and thorough work
Customer Service
Quality
Value
Nice to get someone who still remembers you after a year or more. Mike was on time and took the time to explain to me how the system works as I had concerns that it was using too much electricity. Mike changed the time of the flushing as requested and was helpful to help me remember how to operate the board. As we have had that water purifier for 23 years (which is quite a long time), I was offered to change it for a new one (he recommended the smallest one as we are only 2) for a good price but agreed that it could be done once that present one failed. He apologised for the raised price (but then what doesn't these days) and left instructions of what I would need to order should we decided to get a new one.
Customer in South Gloucestershire Posted on 09/12/2022 , work completed 09/12/2022
The trader replied (on 30/05/2023)
23 years of wonderful water - thankyou so much for your lovely words and your loyal custom. Here's to many more years to come!
Another annual service - with service
Customer Service
Quality
Value
Been with this company for 13 years and for at least the fourth year been visited by Lewis. He is polite and helpful and works diligently. He tests and corrects anything with no fuss but is happy to explain what he is doing. Never had any problems.
Customer in Swindon Posted on 08/12/2022 , work completed 05/12/2022
The trader replied (on 30/05/2023)
thanks for 13 years of loyal custom - we appreciate your words and support.
Water Filter Installation
Customer Service
Quality
Value
I had my whole house water treatment system installed today and the engineer "Mike" was excellent. He was friendly, knowledgeable, went out of his way to help and was a pleasure to deal with. There was no mess left, the system was explained and I feel I have purchased something of value from a company that so far have been great to deal with.
Customer in Gloucestershire Posted on 07/12/2022 , work completed 07/12/2022
The trader replied (on 30/05/2023)
We are super happy that you are - we really do work hard to ensure that all aspects of your experience with us are positive ones! Lovely words - very kind
Really good worker
Customer Service
Quality
Value
Kevin made it nice and empty for me, didn't make any mess.
Which? Trusted Traders Consumer Posted on 07/12/2022 , work completed 06/12/2022
The trader replied (on 30/05/2023)
five wonderful stars and thanks from all at team PWP
Pure water people annual service
Customer Service
Quality
Value
Called to say they would arrive in 15 mins on day of booking, which they did. Service engineer Kevin was brilliant. Couldn’t be more helpful and polite. Very pleased Thankyou.
Customer in Buckinghamshire Posted on 06/12/2022 , work completed 06/12/2022
The trader replied (on 30/05/2023)
Good communication and quality work is always the key - many thanks for your kind words.
Excellent work
Customer Service
Quality
Value
Kevin arrived on time, he repaired my water containment box with new panels and lid and put more insulation in, he was pleasant to talk to and explained what he had done, the area was cleaned of any debris, i would highly recommend the company as they are very helpful when you call and always pleasant as was Kevin as this was not his first visit so he is becoming part of my family ha! Ha! And it looks like he may be back again to rectify another problem that he noticed so he took photos to inform the office great job Kevin keep up the good work
Customer in Buckinghamshire Posted on 06/12/2022 , work completed 06/12/2022
The trader replied (on 30/05/2023)
Kevin is definitely part of everyone's family - he is a thoroughly lovely and very talented chap! We always want you to get the very best out of your investment with us and we will always endeavour to support you to get there! Huge thanks.
Excellent!
Customer Service
Quality
Value
Kevin came to change my 4-year filter as well as the usual yearly filter change. As always, he gave a service above and beyond (even refilled the salt box and tidied my kitchen following work). An excellent service that I have no hesitation in recommending.
Customer in Greater London Posted on 05/12/2022 , work completed 05/12/2022
The trader replied (on 30/05/2023)
Please do recommend us and thank you for your lovely words.
Repair
Customer Service
Quality
Value
My water softener system is getting pretty old now now, but The Pure Water People keep the system going for me. Easy to contact arrange service or salt delivery. Technician Lewis quickly sorted things for me on the last two occasions and explained what he was doing all the way through.
Customer in Swindon Posted on 05/12/2022 , work completed 05/12/2022
The trader replied (on 30/05/2023)
we will keep on trying to keep it going for you! thanks for your time
Pure Water People annual service
Customer Service
Quality
Value
I have no hesitation in recommending the Pure Water People. We had their purification system installed 10 years ago, and we had the annual service carried out today. Their annual service is excellent; we have never had to call them out at any other time to rectify a problem. We always ask for Lewis to carry out the annual service because he is efficient, knowledgeable and obliging. He carries out a full check; testing incoming water pressure to outside taps, household water quality, etc. He explains how best to use the system and leaves us with soft drinking water and lime-free water in kitchen and bathrooms. We have always been very glad we had this system installed.
Customer in Greater London Posted on 01/12/2022 , work completed 30/11/2022
The trader replied (on 30/05/2023)
really lovely words - we always glow with pride when we read such lovely reviews, we do care about your investment with us and your review displays this in heaps! Wonderful and thank you.
Excellent
Customer Service
Quality
Value
I would like to mention specially Kevin, who came and attended the work. Work is superb and no problems whatever. Kevin is absolutely excellent and I couldn't be looked after better.
Which? Trusted Traders Consumer Posted on 01/12/2022 , work completed 28/11/2022
The trader replied (on 30/05/2023)
We are super chuffed for five fabulous stars
Great job and highly recommended
Customer Service
Quality
Value
Kevin came around to do the job was very sociable and helped out alot and I picked up alot of tips from him. Very accomodating.
Which? Trusted Traders Consumer Posted on 01/12/2022 , work completed 24/11/2022
The trader replied (on 30/05/2023)
Kev is a lovely and super talented chap! Kind words and very appreciated too!
water softener service and CRV replacement
Customer Service
Quality
Value
The work carried out by the service engineer, Kevin, was as the agreed schedule and cost. When Kevin arrived he was very polite and friendly. He explained what he was going to do in a manner that was totally understandable, without trying to be too technical and how long he expected the work to take. He carried out a water test first to establish that the system was working correctly then proceeded to get on with the service and changing the CRV unit. The work was carried out effectively and in a timely manner. Kevin informed us when the work was completed and showed and explained to me what he had done. He left the unit clean and tidy before packing up his tools and left. He was polite and informative at all times during his visit.
Customer in Bath and North East Somerset Posted on 30/11/2022 , work completed 29/11/2022
The trader replied (on 30/05/2023)
Thanks for your detailed review - we really do appreciate you taking the time to talk about your experience with us.
Annual Service
Customer Service
Quality
Value
The soft water system was due for its annual service. Kevin arrived within the agreed time frame and presented as an efficient and friendly worker. The service was carried out with relevant explanations and he left immediately the work had been completed.
Customer in Wiltshire Posted on 30/11/2022 , work completed 29/11/2022
The trader replied (on 30/05/2023)
super review and five fantastical stars for team PWP!
Quick, clean, efficient.
Customer Service
Quality
Value
We had our Aquatech water purification system serviced by Kevin, who arrived on time, is always courteous and very efficient as usual. He checks everything out and makes any necessary adjustments to the system and always tells us what he's doing and why. He changed numerous filters etc and works quickly and with minimal mess. Our water always tastes nice and visitors who try it always comment on how pure it tastes. I'm sure we could bottle it and sell it! I would recommend Kevin to service your water system too.
Customer in Somerset Posted on 30/11/2022 , work completed 29/11/2022
The trader replied (on 30/05/2023)
Your drinking water really is fantastic stuff - great to hear your love it! Huge thanks for taking the time to review us.
Yearly service and system check.
Customer Service
Quality
Value
Great company, very satisfied with the water system we have fitted. Servicing carried out every year, this year by Kevin, very reliable and courteous. Thank you. See you next year.
Customer in Bristol City Posted on 28/11/2022 , work completed 28/11/2022
The trader replied (on 30/05/2023)
many thanks for your lovely review
Super helpful and professional
Customer Service
Quality
Value
The Pure Water People installed our home water filtration system in 2013 and the service both then and since has been excellent. Friendly calls to book in service visits, but no problem if you’d rather change the normal filters yourself. Highly knowledgeable service engineers who are always a pleasure to speak to and are quick, efficient and tidy. I would highly recommend them and would not be without our system - I really notice how hard other people’s water is these days, whereas ours does not dry out our skin, tastes better and durant leave limescale everywhere!
Customer in Surrey Posted on 28/11/2022 , work completed 25/11/2022
The trader replied (on 30/05/2023)
A fabulous review - we've become water snobs here at team PWP too. We appreciate your time and your lovely words for our products and services. Please do tell lot's of people about us - we love treating water.
Temporary removal of system to allow external works to be completed
Customer Service
Quality
Value
Kevin arrived promptly. Everything was explained in detail. All the items removed were stored in the garage neatly. Everywhere was left safely and clean and today both inside and out. Details were passed on to ensure that whenever and by whoever the system is replaced it is clear what is to be done.
Customer in Berkshire Posted on 27/11/2022 , work completed 21/11/2022
The trader replied (on 30/05/2023)
we appreciate you taking the time to review us and for leaving us five fabulous stars!
Good service
Customer Service
Quality
Value
When was for annual service. Extremely knowledgeable. Water quality tested and filters changed. Always polite and courteous. Highly recommend.
Customer in Dorset Posted on 27/11/2022 , work completed 24/11/2022
The trader replied (on 30/05/2023)
five wonderful stars - thanks from all at team PWP
Water softener service and main filter change.
Customer Service
Quality
Value
We’ve been using this company for over 20 years. Lewis the engineer this time has been about four or five times over this time. Very polite and tidy and explains what he’s going to do and any problems that might be needing sorting out. Over the years we’ve never had a problem with this company and that’s why we are still with the after all these years.
Customer in Wiltshire Posted on 25/11/2022 , work completed 22/11/2022
The trader replied (on 24/05/2023)
Twenty years of custom and wonderful water treatment. We love and appreciate your review here at team PWP - here's to twenty years more!
Testing and filter replacing
Customer Service
Quality
Value
Kevin phoned ahead and asked if his arrival time was suitable. He arrived with a smile and very courteous greeting. He was kind and pleasant throughout the time he was with me and accomplished the job swiftly and thoroughly.
Customer in Warwickshire Posted on 24/11/2022 , work completed 24/11/2022
The trader replied (on 24/05/2023)
***** thank you for five fantastical stars *****
Water System Service
Customer Service
Quality
Value
Prompt efficient service. A telephone call was received in advance to narrow down the time slot. The work areas were left in a tidy state and the engineer (Lewis) provided an update and a rationale on work completed. We have used this company for nine years and remain satisfied with the product and servicing.
Customer in Greater London Posted on 23/11/2022 , work completed 23/11/2022
The trader replied (on 24/05/2023)
We appreciate your kind words and taking the time to review us.
Very happy with the service from this company.
Customer Service
Quality
Value
Excellent company, very satified with the water system we have fitted. Very reliable and they do my servicing every year. Thank you Kevin
Which? Trusted Traders Consumer Posted on 23/11/2022 , work completed 22/11/2022
A good job well done
Customer Service
Quality
Value
Kevin arrived at 9am at the correct time, he did his tests and changed the filters, cleared up after himself and left, thank you very much for the service.
Which? Trusted Traders Consumer Posted on 23/11/2022 , work completed 21/11/2022
The trader replied (on 14/03/2023)
Five wonderful stars for team PWP many thanks.
Exceptional service
Customer Service
Quality
Value
They came earlier than expected they were considerate everything was cleared up and it was one of most pleasant experience.I dont understan why not everyone has one of these systems. My new system is better than the previous one.
Which? Trusted Traders Consumer Posted on 23/11/2022 , work completed 16/11/2022
The trader replied (on 14/03/2023)
thank you for five fabulous stars.
Unit General Service
Customer Service
Quality
Value
Kevin, from The Pure Water People, Carried out a yearly service on a House hold 10+ year unit , Professional, The equipment has been such a bonus to the home after undertaking a large refub 2007 , Very reliable company, Never had to clean the glass in the shower, Taps are spotless , Boilers still efficient, And the Mother inlaw always asks for a cup of our nice coffee, It’s not the coffee we use it’s the water which is cleaned and tastes better , the kettle has never been so clean for years.
Customer in Oxfordshire Posted on 17/11/2022 , work completed 17/11/2022
The trader replied (on 14/03/2023)
It really is the water - we love your review- it really made us smile! we do pride ourselves on providing you with fantastic quality products and wonderful water - a job well done!
Good Service
Customer Service
Quality
Value
Kevin was very efficient and kept costs low for me, by being very honest
Which? Trusted Traders Consumer Posted on 17/11/2022 , work completed 10/11/2022
The trader replied (on 14/03/2023)
Thanks for your smashing review - and for mentioning Kevin, he's a smashing chap!
Excellent Work
Customer Service
Quality
Value
Came on time. Excellent service. I've had the system for 12 years and the water is better tasting than tap water. Helped my skin improve and is much better for it and no limescale. Came out to do the yearly service and Lewis did a fantastic job
Which? Trusted Traders Consumer Posted on 17/11/2022 , work completed 10/11/2022
The trader replied (on 14/03/2023)
We love a fabulous five star review here at team PWP - huge appreciation.
Annual service
Customer Service
Quality
Value
The engineer Lewis arrived punctually as arranged. He's professional, knowledgeable and very approachable. He fully explained the work to be undertaken and all was completed as expected. We're very pleased with the system and the maintenance service provided by Aquatec/Pure Water People.
Richard in Surrey Posted on 15/11/2022 , work completed 03/11/2022
The trader replied (on 16/11/2022)
we are happy that you love your system, Lewis is a marvellous water quality engineer. Many thanks for you kind words.
Great efficient and friendly people
Customer Service
Quality
Value
Have had a water system for ten years now and so pleased not only with the quality of our water but the smooth and very efficient service and maintenance from the Pure Water People. Thoroughly recommend them and applaud their system.
Customer in Surrey Posted on 15/11/2022 , work completed 15/11/2022
The trader replied (on 16/11/2022)
Applause for our systems and for team PWP - we will definitely take a bow for this review. Such lovely words - Many thanks.
Service
Customer Service
Quality
Value
Regular service in our 7 year old system. Lewis was very efficient and knowledgeable. Completed the service quickly and with no mess.
Customer in Greater London Posted on 11/11/2022 , work completed 10/11/2022
The trader replied (on 16/11/2022)
we appreciate you taking the time to review us. Many thanks.
Replacement System
Customer Service
Quality
Value