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Endorsed by Which? Trusted Traders

The Pure Water People

Profile thumb pwp logo
4.8

1156 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

Aug 21

About

We've had a name change from Aquatec Ltd t/a The Pure Water People to The Pure Water People Ltd.

We have been fulfilling the water purification needs of homes and businesses since 1993.

The Pure Water People Ltd (PWP) will provide you with a scientifically advanced water purification process. The system we use purifies your drinking, cooking and even household water to degrees only dreamt of by your supply company.

Our household water purification systems are exclusive to us. They will deliver an advanced purification and filtration process with the technically engineered ability to purify and filter the water in your home or business.

With thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides. When you choose one of our systems, you can be confident you have chosen the highest specification product and will receive the purest water possible throughout your home.

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1156 reviews
Customer Service
4.9
Quality
4.9
Value
4.5
Sort by
Very good service.
Customer Service
Quality
Value
Ian arrived at the stated time and worked quickly and efficiently in a pleasant and helpful manner. The service cost was as stated when the booking was made. We have had the water softener for 12 years and it is fantastic to have no limescale when we are in a very hard water area. The drinking water is fantastically pure. The company is very helpful to deal with if necessary.
Customer in Oxfordshire Posted on 03/12/2021 , work completed 02/12/2021
System Service
Customer Service
Quality
Value
The technician (Kevin) arrived on time and carried out the repair work and serviced the system very thoroughly and efficiently. He was also very polite and friendly and extremely pleasant to deal with. Highly recommended.
Customer in Bracknell Forest Posted on 03/12/2021 , work completed 02/12/2021
Pure Water quality and Maintenance
Customer Service
Quality
Value
We are delighted with pure water on tap - no slick in my tea cup! The Annual maintenance is conducted on time and efficiently by Kevin
Customer in Bristol City Posted on 01/12/2021 , work completed 01/12/2021
First Class Service
Customer Service
Quality
Value
Pure Water have always serviced my water system and they always carry out their work to a high standard, so I'm always very pleased with the work their operative do, however, today's engineer was outstanding! Kevin came to fix a leak in my pure water system and I cannot recommend his work highly enough! He was informative, knowledgeable and professional - he also cleared up completely after himself leaving his working area spotless. Excellent work!! :)
Customer in Greater London Posted on 30/11/2021 , work completed 30/11/2021
Pure Water yearly maintenance check
Customer Service
Quality
Value
Kevin is the perfect tradesman: efficient, friendly and thorough. He corrected mistakes made during previous checkups and left our Pure Water system in perfect order. Cannot recommend enough.
Customer in Greater London Posted on 30/11/2021 , work completed 30/11/2021
Replacement water filter system fitted efficiently.
Customer Service
Quality
Value
We had Aquatech Rainsoft put in a whole home water purification system 25 years ago and we have been very pleased with the system and the efficiency of the engineers that have serviced and repaired it over the years. It is now time for an update and today Mike (who has serviced our system before) came and replaced the system within 3 hours, making numerous improvements to the plumbing, adding a better bypass valve arrangement, and plumbed in the old water reservoir as well as the new one to improve the volume of water we can draw off (useful for Steve's beer-making). Mike left the plumbing under the sink in a much-improved state. Mike is personable as well as being thorough in his work, can't praise him highly enough.
Carol in Bristol City Posted on 29/11/2021 , work completed 29/11/2021
Clean, polite, fast, efficient.
Customer Service
Quality
Value
Kevin (who has serviced our filters before, though this is our first review) was clean, polite, quick and efficient. During our annual service he changed the filters and adjusted the water hardness on our filter machine to ensure it's working properly and at its best. We hope we can arrange it so he comes again next year, as we find his work efficient and him polite and good company.
Customer in Somerset Posted on 27/11/2021 , work completed 10/11/2021
Great service as ever
Customer Service
Quality
Value
Kevin arrived on time as agreed - wearing a mask. He installed a new tap and in the process sorted out some problems left by a previous plumber (different company!) We were asked to look at the work as it progressed and Kevin explained what he was doing. A pleasure to have such a knowledgeable man and a very pleasant person. We need filtered water more than ever with so much pollution on this planet. It is reassuring.
Mary in Oxfordshire Posted on 26/11/2021 , work completed 25/11/2021
Excellent Service
Customer Service
Quality
Value
Kevin was the engineer who was punctual, friendly and well mannered. The work was carried out efficiently and I was very pleased with the way he did the annual service. He left everything in a clean state and I was impressed with his workmanship (installed extra pipe lagging).
Customer in Bristol City Posted on 25/11/2021 , work completed 25/11/2021
Yearly service
Customer Service
Quality
Value
Our engineer was Kevin. He provided an excellent service. Very knowledgable and walked me through what he was doing as I was showing an interest. Left the place nice and tidy. The product itself is excellent. Nice clean water and while the service is in progress you can see the filters being changed with the dirt and grime being removed. To think we would be drinking that from our taps if not for their water system!
Customer in Kent Posted on 24/11/2021 , work completed 23/11/2021
The trader replied (on 25/11/2021)
Thanks for your review and for your interest in your service -we're happy that you love your product- we think our water purification systems are excellent too! it is interesting watching a filter change and actually seeing the impurities that are being collected in them, it's a real comfort knowing they are being removed from your water. Five stars are all we could ask for. Take care - Cathy.
Great Job
Customer Service
Quality
Value
The engineer was Kevin. Was very pleased with the way he did everything. Left everything in a clean state and was impressed with his workmanship.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
The trader replied (on 25/11/2021)
Five fabulous stars mean a lot to us here at team PWP Many thanks - Cathy
Annual Service
Customer Service
Quality
Value
The engineer - Kevin provided us with an excellent service and was friendly, helpful and competent.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
The trader replied (on 25/11/2021)
Thankyou for your 5 star ***** review ! Much appreciated.
Highly Recommended
Customer Service
Quality
Value
Installed approx 20 years ago. Moved 8 years ago and they moved the equipment over to the new home. Left everything spotless. Totally reliable, courteous, efficient, helpful. Came on the 15th to do the annual service which was carried out meticulously.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
The trader replied (on 25/11/2021)
20 years of wonderful treated water, and a house move too! We are super happy that you are, thankyou for your custom and support over the past 20 years! Take care x
Service of water softening system
Customer Service
Quality
Value
Lewes turned up on time. He was friendly and explained what he was going to do. He carried the work out effectively. He gave me and my wife a number of tips to save money in the future when operating the washing machine and dishwasher.
Customer in Oxfordshire Posted on 22/11/2021 , work completed 19/11/2021
The trader replied (on 25/11/2021)
Thankyou for taking the time to review us - Lewis is very thorough, and he really does want you to get the very best from your investment with us. I would definitely take his advice and action the tips too! Many thanks - Cathy.
Good service, fast & efficient installation
Customer Service
Quality
Value
Installation date agreed within one week of placing order. Engineer Mike turned up on time, explained plan for the day & expected completion time. Worked cleanly & efficiently, helped with making some key positional & operational choices - even though these could have made installation a bit more complicated. Made sure everything was in place and working. Explained system and gave some hints & tips for making best use of it.
Customer in West Berkshire Posted on 22/11/2021 , work completed 03/11/2021
The trader replied (on 25/11/2021)
Happy new water day! I am pleased that your installation went well, Mike is an absolute perfectionist and an exceptionally good water quality engineer. Here's to getting the very best out of your system and all of its wonderful benefits!
Annual filter changes
Customer Service
Quality
Value
Lewis completed our annual filter change today and also repaired leaking tap. On time, very polite and efficient, completed the work in good time and clearly explained everything. Pure Water fitted our system four years ago, from the delightful lady who phones to arrange our appointments they are all very courteous and efficient Thoroughly recommend this Company.
Customer in Hertfordshire Posted on 17/11/2021 , work completed 17/11/2021
The trader replied (on 25/11/2021)
Such a lovely review for all of the team - we are very happy that you are! See you soon and take care.
Maintenance and CRV Replacement
Customer Service
Quality
Value
We had a visit from Kevin on 15/11/21. He arrived on time, tested water quality, explained what he is planning to do and he completed servicing and CRV replacement to our satisfaction. Job well done. Thank you Kevin.
Customer in North Somerset Posted on 16/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Short and sweet, thankyou for your lovely review. Five stars is all that we could want for! *****
Trader arrived on time
Customer Service
Quality
Value
Annual Service which included replacement filters and checking quality of our water. All undertaken in a friendly and professional manner.
Michael in Devon Posted on 16/11/2021 , work completed 16/11/2021
The trader replied (on 25/11/2021)
***** Five wonderful stars - from a very happy customer - many thanks*****
Service call
Customer Service
Quality
Value
We had a visit today, from Kevin, to change our water filters and check the system. Kevin arrived on time and explained everything that he was doing. The visit was quick and efficient. I have no hesitation in recommending The Pure Water People and especially Kevin.
Customer in Wiltshire Posted on 16/11/2021 , work completed 16/11/2021
The trader replied (on 25/11/2021)
I will pass your kind comments on to Kevin and please do recommend us to lot's of people, we have a wonderful referral programme here at PWP if you want to spread the pure water word ;-] Take care and many thanks.
Professional and efficient
Customer Service
Quality
Value
Lewes has visited us for a few years so knows our system very well. He is on time and does the job efficiently and knowledgeably. He explains what needs doing and discusses any follow up. .
Customer in Surrey Posted on 16/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Lewis is very efficient and he really cares about you getting the best out of your system - thankyou for taking the time to review us - we do appreciate it!
Excellent work
Customer Service
Quality
Value
Kevin attended to revamp my pipe work and to install a new bypass. He checked for leaks and adjusted the PVR to increase the water pressure. He lagged all the pipework and the pressure is better. He was absolutely brilliant and then patiently took me through the new bypass system and wrote it down for me with diagrams . His work could not be bettered and he was very pleasant and friendly . I highly recommend him and the company which I have used since 1992 approximately.
Customer in South Gloucestershire Posted on 15/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
WOW!!!! Five amazing stars from a customer of nearly 30 YEARS !!!! ***** Your review means such a lot to us, as it highlights that you have had the same water purification system for 30 YEARS and it's still going strong (with a little re-vamp!) What could you possibly buy today that would last this many years? This review is just fantastic thankyou for all your years of custom and support.
Pure Water People Annual Service for water filter system.
Customer Service
Quality
Value
About our sixth annual service for the “whole house” system installed by the Pure Water People of Bristol. Work completed by Lewis who has visited several times previously for the annual service work which includes testing the water quality, replacing filters and re-calibrating the settings. Helpful advice is also provided on usage and functioning to enable us to enjoy the benefits of properly filtered drinking and general use water and a scale-free supply.
Customer in Surrey Posted on 15/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Six years of wonderful water ***** and five fabulous stars, many thanks for taking the time to review us, we really do appreciate it.
Water softener system
Customer Service
Quality
Value
Had our yearly service done satisfactorily, as usual. Engineer is always friendly and professional, and explains any queries if we have any. This company fitted the system 16 years ago and have done the servicing ever since. 100% recommend.
Customer in Bristol City Posted on 13/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
16 years of custom and wonderful water purification too! Please do tell lots of people about us - we have a wonderful referral programme here at PWP. We love your review thanks so much - Cathy
Water treatment system filters replacement and test
Customer Service
Quality
Value
We have used this company for many years since the system was installed in 2013 and had our water treatment system serviced every 12 months. They have always arranged a date/time to suit us and arrived on time. During this most recent visit the engineer Kevin was very efficient and even went further to limit his contact with us by wearing a face covering and completing the tests without the need to enter the house. We would definitely recommend this company.
Customer in Hampshire Posted on 13/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
A smashing review, I will pass your comments on to Kevin, he does like to get a mention and takes real pride pride in his work. Please do tell lot's of people about us too. Take care and many thanks.
Routinely good quality work.
Customer Service
Quality
Value
Elliot came to perform the annual service on our reverse osmosis drinking water and ?4 year service on the mains water, including about 4 different filters. Elliot was polite and well mannered, and knew what he was doing. He had completed the work, checked and tested all for leaks in about half an hour. My part was to pay the bill of £367, including a 10% discount for a short notice booking. We have been very glad of this high quality water, for health reasons, yet the cost of servicing has seemed eye wateringly high.
Customer in Surrey Posted on 12/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
Thanks for your review, I have reached out to you to since posting this for discussion. Since the pandemic we have done a lot of the prep work for services and repairs in our workshop to limit time and customer contact in a house. I am not suprised that Elliot was with you for what was actually 45 minutes- as your vessel was prepped in advance for this very reason. There are times when non-warrantied additional work on systems needs to be carried out to maintain the quality of water desired, and this was the case for yours! Just the same as a car needs a service or M.O.T- water servicing is no different, it is working hard to treat every drop of water that enters your home to the highest specification. We have not increased the charges for standard servicing and filter changes in over five years, we always strive to offer fair prices. This was an expensive service on this occasion, but when your system is still in working order in twenty plus years time - you would be likely to consider this a wise investment. I am glad that you are happy with your system and all of it's benefits and we appreciate your custom.
Thorough and professional.
Customer Service
Quality
Value
Arrived as scheduled with all necessary equipment. Knew what had to be done and had the skills required. Took pains to do the work well and cleared up on completion. Operator was polite and helpful and explained the new equipment operations and servicing needs clearly. Name Kevin.
Customer in Bath and North East Somerset Posted on 12/11/2021 , work completed 11/11/2021
The trader replied (on 25/11/2021)
Five Lovely stars***** we could'nt ask for better. Many thanks.
Water system replacement head
Customer Service
Quality
Value
I was very pleased with service provided by Kevin on 11 November to upgrade my water softener system. He was courteous, professional and competent. Everything was done to the agreed schedule and budget.
Customer in Bath and North East Somerset Posted on 12/11/2021 , work completed 11/11/2021
The trader replied (on 25/11/2021)
Thankyou for choosing us to continue to treat your water at home, we have appreciated your custom for over 28 years and love it that you've come back for more wonderful water! We love our customers, we love treating your water and we love it that you came back to us again - THANKYOU SO VERY MUCH!
Change of 5 years filter and service
Customer Service
Quality
Value
Efficient service to change filters and service the system. Kevin was very polite, called 30 minutes within the agreed time slot. Major expense but system is getting old and needs the regular servicing
John in South Gloucestershire Posted on 08/11/2021 , work completed 08/11/2021
The trader replied (on 10/11/2021)
Hi John thanks for reviewing us, older out of warranty systems (certainly ones that are 25 years old ) do need a little more TLC when servicing - maybe it's time to consider upgrading ? We do offer fantastic existing customer only deals ? Something to consider for the future perhaps? Kind regards, Cathy
Annual service
Customer Service
Quality
Value
Excellent job done by Mike. Fast efficient and truly professional. Everything left clean and tidy and working.
Customer in Oxfordshire Posted on 08/11/2021 , work completed 21/11/2005
The trader replied (on 10/11/2021)
***** Five wonderful stars - thanks so much! See you next year -Cathy.
Water filter/housing replacement
Customer Service
Quality
Value
The engineer (Kevin) arrived on time and was well presented and polite. The work was completed to a good standard and the area left clean. He explained what he had done and what we should expect to happen over the next few hours.
Customer in Oxfordshire Posted on 05/11/2021 , work completed 05/11/2021
The trader replied (on 10/11/2021)
We appreciate you taking the time to review us - we're happy that your servicing went well! Thanks - Cathy
Annual Service
Customer Service
Quality
Value
Annual service of my pure water equipment was completed quickly, efficiently and in a friendly helpful manner, the engineer (Lewis) replaced the necessary components and took the old items away to dispose. Very pleased with the service we get from all who work for The Pure Water People.
Customer in South Gloucestershire Posted on 04/11/2021 , work completed 27/10/2021
The trader replied (on 10/11/2021)
Such a glowing review - we love it that you are happy with every aspect of the service that you receive from us. See you soon! Thankyou and take care - cathy.
10 out of 10
Customer Service
Quality
Value
Annual service of my pure water equipment was completed quickly, efficiently and in a friendly helpful manner. He clearly knew his job very well and did everything easily. Nothing to complain about. I thank the engineer for being as unobtrusive as possible in the house. He arrived early and had to wait for me to return just before his scheduled time of start which I did. He seemed surprised when I said I would pay by banker's transfer although I had told his firm that this was what I would do. The charge made was what was scheduled. No surprises. And a stress free experience. Well done all round.
Customer in Oxfordshire Posted on 04/11/2021 , work completed 03/11/2021
The trader replied (on 10/11/2021)
10 OUT OF 10 ***** we couldn't ask for better could we? A smashing review - many thanks. Cathy
Annual service
Customer Service
Quality
Value
Kevin came to undertake the annual service of our water filter system. He arrived promptly and was very efficient, polite and courteous, explaining what he was doing as he went through and obviously knows his trade very well. Highly recommended.
Customer in Surrey Posted on 03/11/2021 , work completed 01/11/2021
The trader replied (on 10/11/2021)
***** Five fabulous stars for Kevin,he is a very experienced highly talented chap, thankyou for reviewing us so positively. Kind regards, Cathy.
Excellent work.
Customer Service
Quality
Value
I have been a customer of this company since about 1992 before I married in Bristol and after I moved to my present address. They are excellent . Lewis attended this time and explained to me what he was doing and advised me to make certain changes which will be done shortly. The work was carried out quickly and efficiently. I think the length of time I have been a customer speaks for itself. The work was excellent this time as always.
Customer in South Gloucestershire Posted on 03/11/2021 , work completed 27/10/2021
The trader replied (on 10/11/2021)
Thankyou so much for being one of our most cherished customers of **29 YEARS** what can you buy today that lasts for 29 years ?? Your purification system is still working after all this time (the benefits of regular servicing) and you still love us! Thankyou, we really do take huge pride in everything that we do here at PWP and your review makes us so happy! Here's to many more years of wonderful water to come! Take care and thankyou for all of your valued custom.
reliable, knowledgeable
Customer Service
Quality
Value
filters changed and dripping tap fixed, plus information on new tap. Courteous and prompt service, arranged from the office and on time as agreed ( a rare thing nowadays).
Customer in Oxfordshire Posted on 03/11/2021 , work completed 29/10/2021
The trader replied (on 10/11/2021)
We do respect and value all of our customers, and being on time is also something that we strive to achieve. A five star review is Just brilliant! Many thanks.
Annual service
Customer Service
Quality
Value
We’ve had the water filtration system for over 15 years and we are always delighted by the service we get from the Pure Water People. The service engineer was prompt and efficient and left the area tidy and clean.
Customer in South Gloucestershire Posted on 02/11/2021 , work completed 02/11/2021
The trader replied (on 10/11/2021)
15 years of wonderful water and 15 years of custom, thankyou so much. Reviews like yours clearly show that our water treatment systems exceed their warranties age expectations and do exactly what they say on the tin! Here's to many more years of wonderful pure water to come. Thankyou for years of support and custom - warm regards Cathy.
Reliable Servicing and Reliable Product.
Customer Service
Quality
Value
Kevin from The Pure Water People carried out our water purification system's annual service this time. He arrived at the agreed time and presented himself masked and ready to begin work. He was friendly and informative throughout. This was our third annual service visit. Every engineer has arrived at the agreed time and they have all carried out the work professionally and all have been courteous and informative. The company always contact me a few weeks before the service is due to arrange the service appointment. I have always been impressed by their friendly and helpful office staff. I would recommend The Pure Water People for anyone who is looking for a water treatment system which goes beyond simply softening your water supply. It softens, filters and re-mineralises drinking water. we are in a hard water area and this system makes limescale a distant memory, and provides clear, clean and pure drinking water
Customer in Bracknell Forest Posted on 02/11/2021 , work completed 01/11/2021
The trader replied (on 10/11/2021)
****WE LOVE YOUR REVIEW!!**** you have highlighted every single wonderful benefit of having purified water all around you home, massive appreciation for such a marvellous review - it was like reading our brochure or watching our demonstration- ( and no bribes either ;-) Our systems live up to their promises - and you love us too! Please do recommend us to lots of people - and thankyou for your glowing review and support! Warm regards - Cathy.
So Efficient
Customer Service
Quality
Value
Annual service time and Pure Water’s guy arrived nicely within the timed slot! Affable and polite (as they all are) - nothing too much trouble and all concluded speedily and efficiently - thanks very much👍
Customer in Surrey Posted on 01/11/2021 , work completed 01/11/2021
The trader replied (on 10/11/2021)
We appreciate you taking the time to review us so positively! Many thanks.
Maintenance visit
Customer Service
Quality
Value
Elliot the engineer arrived early and completed the maintenance task and filter change quickly. He was very tidy and thorough.
Customer in Surrey Posted on 01/11/2021 , work completed 01/11/2021
The trader replied (on 10/11/2021)
Thanks for your review, short and sweet - many thanks, Cathy
installation of replacement system
Customer Service
Quality
Value
Kevin called and diagnosed the problem and explained how a replacement system could be installed. He returned to install a new system including the Premium Drinking Water system, plus the installation of a new tap which was far superior to the one we had, at a considerably reduced price. He could not have been more efficient or helpful and left his details for me to contact him for any problems or questions I had. There have been no problems since the installation which by its efficiency should result in less running costs. I would recommend Kevin and the Pure Water People without question.
Customer in South Gloucestershire Posted on 31/10/2021 , work completed 15/10/2021
The trader replied (on 10/11/2021)
Thankyou for purchasing a new whole house purification system from us once again - Your previous system worked very hard treating every drop of water that enters your home for just over 26 years, and we are over the moon that you came back to us once again! This is such a brilliant advertisement for us here at PWP - what can buy today that lasts for 26 years ??? Well you can from us....our products stand the test of time and treat water to unbelievable degrees! Thankyou for your years of custom and support and here's to many more!
Annual service and filter change
Customer Service
Quality
Value
This was the annual review and the crv filter change. Ian arrived punctually and the work was carried out efficiently and in so doing, he answered and explained all my queries. The setting up of the appointment was easy over email and the extra work to replace the cold mixer tap valve was sorted out with no problem. We’ve been with the company for several years and they are excellent in all aspects of their operation and communication. You won’t be disappointed.
Customer in Surrey Posted on 28/10/2021 , work completed 28/10/2021
The trader replied (on 10/11/2021)
FIVE FANTASTIC STARS ***** we are super happy that you are, we always strive to achieve excellence in all aspects of the business and your review highlights just that! Warm regards and many thanks - Cathy.
Service and Filter changes
Customer Service
Quality
Value
Mike arrived on time and did a great job. Also explained what work he was doing and answered all our questions to our satisfaction. Everyone at Pure Water People are helpful and friendly and we wouldn't hesitate to recommend them to anyone.
Customer in Somerset Posted on 27/10/2021 , work completed 27/10/2021
The trader replied (on 10/11/2021)
Thanks for your lovely review - we do love our customers and your comments are super. Please do recommend us to lots of people! Take care - Cathy.
Water softening machine service
Customer Service
Quality
Value
No complaints whatsoever.Arrived on time ,friendly approach and the engineer obviously knew his trade. When he went the area was much cleaner than he found it. I would recommend them to anyone.
Customer in Wiltshire Posted on 23/10/2021 , work completed 11/10/2021
The trader replied (on 10/11/2021)
We appreciate you taking the time to review us - extra cleaning is always a bonus too! see you next year and take care - Cathy.
Annual Filter Changes and Water Test
Customer Service
Quality
Value
A few days before the agreed service date I was phoned to confirm the appointment date and time, as well as the name of the service engineer. Lewis turned up on time and despite no answer to his knocking at the front door came to find me in the garden office. Lewis asked how the filtration system and water softener was working, which was perfect. Lewis got straight to work changing the filters for the drinking water. He then calibrated the the salt levels against the water consumption and fine tuned it. He cleaned out the salt tank which had become compacted and fresh tablet salt added advising me to top the levels up within the next couple of weeks. The whole process was about an hour. Lewis was informative, tidy and thorough in his work. I look forward to seeing Lewis or any of The Pure Water People engineers next year.
Customer in Oxfordshire Posted on 21/10/2021 , work completed 21/10/2021
The trader replied (on 10/11/2021)
A detailed and very postive *****5 Star review, I will pass your kind comments on to Lewis - he takes great pride in his work. Huge appreciation - Cathy.
Annual Service for Water filter and Softener
Customer Service
Quality
Value
Kevin serviced our filters and I felt reassured our system was working well and that our water is clean. He was prompt and efficient and friendly. I am a happy customer.
Customer in Bristol City Posted on 21/10/2021 , work completed 20/10/2021
The trader replied (on 10/11/2021)
Thankyou HAPPY CUSTOMER ;-) for a smashing 5 star review Many thanks Cathy.
Annual water softener service
Customer Service
Quality
Value
Engineer Kevin has just left for his next call and I'm very impressed by the friendly and efficient service he provided. Communication from the company is good, both from the office making and then confirming the appointment, and from Kevin who was held up by heavy traffic but phoned to explain and offer a revised ETA. The work was carried out efficiently and Kevin was happy to answer questions about possibly moving the softener, making some very useful suggestions. Overall, I'm very happy with the service we've received today. It's difficult to rate the value of the service as I haven't looked at alternatives, but the amount charged seems reasonable to ensure the system works for another year.
Customer in Hampshire Posted on 19/10/2021 , work completed 19/10/2021
The trader replied (on 10/11/2021)
I will pass your kind comments on to Kevin - he is highly experienced and a valued member of the team. We look forward to seeing you again next year. Take care - Cathy
quality service
Customer Service
Quality
Value
Booked time was between 10 and 12 and Kevin arrived at about 10.10. He introduced himself and explained what work he was going to carry out. He carried out his tasks efficiently showing me any points he thought should be brought to my attention. Excellent work.
Customer in Milton Keynes Posted on 18/10/2021 , work completed 18/10/2021
The trader replied (on 18/10/2021)
Five star reviews mean a lot to us here at PWP, thankyou for your custom and support. Regards, Cathy
Friendly, excellent work
Customer Service
Quality
Value
Kevin was very helpful, efficient and friendly and made allowances for my age.
Which? Trusted Traders Consumer Posted on 14/10/2021 , work completed 11/10/2021
The trader replied (on 18/10/2021)
I am glad to hear that Kevin took good care of you, five fabulous stars ***** is all that we can ask for. Thank you for your support and custom.
High quality workmanship
Customer Service
Quality
Value
The system was installed to a very high standard. The equipment was laid out neatly and well secured by Mike, who was extremely polite, friendly and helpful. He discussed options and asked me to choose where I wanted the various components to be situated even if it involved extra work. Prior to this Neill did a great job of explaining and demonstrating what the system did. The company have been responsive, friendly and helpful at each stage. Mike left the system running perfectly and demonstrated how to top up the salt. I'm confident in the high quality of the system and the on-going support and maintenance they will provide.
Customer in Oxfordshire Posted on 13/10/2021 , work completed 06/10/2021
The trader replied (on 18/10/2021)
What a smashing review - Neill is a thoroughly good chap - he's brilliant at what he does and he will be pleased to get a mention. We appreciate that chose us to be your water treatment provider, and we really do go the extra mile to ensure that you are entirely happy with your investment in us and that you receive a first-class installation. Mike is highly experienced and really does take pride in his work, a total perfectionist! Here's to many years of wonderful treated water!!! See you next year and take care. Cathy.
Good service as usual
Customer Service
Quality
Value
We have had a purification system since 2007 and are very happy with it, and the annual service has always been very efficiently carried out, with the engineer (Lewis on this occasion) happy to explain what is going on.
Customer in Gloucestershire Posted on 09/10/2021 , work completed 08/10/2021
The trader replied (on 18/10/2021)
THANK YOU FOR 14 YEARS OF CUSTOM!!! We are over the moon that you continue to be happy with your investment after so many years! We appreciate you taking the time to review us - we will see you next year. Take care and thank you.
Annual Service
Customer Service
Quality
Value
Very good company, arrived on time, did a good job, very efficient and polite. Thanks Lewis for your great work.
Which? Trusted Traders Consumer Posted on 07/10/2021 , work completed 27/09/2021
The trader replied (on 18/10/2021)
Five fabulous stars mean such a lot to us ***** Lewis is a brilliant engineer and he does take pride in every service that he carries out. Many thanks. Cathy.
Annual service on our filter
Customer Service
Quality
Value
Polite, courteous. very conscious of covid, and really good and efficient. Thanks Kevin
Which? Trusted Traders Consumer Posted on 07/10/2021 , work completed 24/09/2021
The trader replied (on 18/10/2021)
***** five stars mean such a lot to us here at team PWP. Just marvellous - much appreciated, thankyou.
Review of work done
Customer Service
Quality
Value
The technician, Mike was absolutely excellent. He fully explained what he was doing and cleared up after himself. Very satisfied
Which? Trusted Traders Consumer Posted on 07/10/2021 , work completed 24/09/2021
The trader replied (on 18/10/2021)
Thanks for your review, and for mentioning Mike - he's a brilliant Engineer and we are very proud to have him in team PWP. Many thanks for ***** five fabulous stars!
Refit of water system
Customer Service
Quality
Value
Pure Water People came to refit and service my water system. The man arrived promptly and completed the work quickly and neatly. He even fixed my leaking sink! These guys are the best.
Customer in Bristol City Posted on 01/10/2021 , work completed 01/10/2021
The trader replied (on 18/10/2021)
We think our engineers are the best too! Were very proud of all of our staff here at team PWP- delivering an all-round service to be proud of! Many thanks for taking the time to review us so positively. Take care - Cathy.
Scheduled Service
Customer Service
Quality
Value
Lewis, the engineer, completed a thorough and efficient service of our water filter system including changing the filters. He explained fully what to expect after he'd gone and was courteous at all times.
Customer in Oxfordshire Posted on 30/09/2021 , work completed 30/09/2021
The trader replied (on 18/10/2021)
I will pass your kind comments on to Lewis - he really does care that every customer has a thorough service and an equally positive experience, reviews like yours display just that. Much gratitude - Cathy.
Yearly service
Customer Service
Quality
Value
We had our yearly service with The Pure Water People and was really pleased with the service that Mike provided for us. He was friendly, helpful and very thorough.
Customer in Essex Posted on 28/09/2021 , work completed 14/09/2021
The trader replied (on 18/10/2021)
Mike is all of those things! So good to see that you feel the same as us. See you next year - take care and many thanks for reviewing us, it means a lot to us here at team PWP.
Service, filter change
Customer Service
Quality
Value
As usual a cheerful, informative visit to service our system. All waste containers were taken away so no need to figure out any recycling issues. Instructions as to running of tap to boost drinking water chamber were carefully explained, so good for general users.
Customer in Warwickshire Posted on 27/09/2021 , work completed 27/09/2021
The trader replied (on 27/09/2021)
five stars ***** and a smashing review, thanks for telling us about your positive experience! Take care - cathy
Brilliant
Customer Service
Quality
Value
Kevin turned up on time with plenty of warning. Went through the whole system and the service was brilliant. Everything was explained very clearly. It could not be bettered. He talked to me while doing the service and explained why he was doing what he was doing.
Which? Trusted Traders Consumer Posted on 23/09/2021 , work completed 15/09/2021
The trader replied (on 27/09/2021)
A lovely review, we are super happy that you had such a positive experience during your service and that you felt that you received a first class service. kevin will be really pleased to get a mention. Many thanks - see you next year.
Bi annual service
Customer Service
Quality
Value
Timing exact, engineer called when on his way. He worked efficiently and explained what he was doing and why. Kevin was very knowledgeable.
Customer in North Somerset Posted on 23/09/2021 , work completed 23/09/2021
The trader replied (on 27/09/2021)
We appreciate you taking the time to review us - thanks and take care.
Annual Water Softener Service
Customer Service
Quality
Value
I have dealt with this company for 22 years now & have nothing but praise at the way they go about their business. The engineers have always been on time, are very courteous & thorough in all that they do, explaining any problems that I might ask of them. The company should be very proud of their customer service record.
Customer in North Somerset Posted on 22/09/2021 , work completed 22/09/2021
The trader replied (on 27/09/2021)
22 YEARS OF CUSTOM AND WONDERFUL TREATED WATER!!!! we love to receive reviews like this here at team PWP, we are so happy that you are! We really do love our customers, and we cannot thank you enough for choosing us to treat your water at home. It really is a team effort - much appreciated, Cathy.
A credit to his firm.
Customer Service
Quality
Value
Lewis rang us the day before to check whether there were any particular problems and to advise his ETA. He rang again when leaving the previous job. As last year Lewis wore a face mask indoors and was very helpful and considerate. He spotted a leak in our outdoor tap which he fixed very quickly. He was very thorough working through his checklist, and the visit lasted about an hour. This was an annual maintenance visit and replacement of filters.
Customer in Cornwall Posted on 22/09/2021 , work completed 22/09/2021
The trader replied (on 27/09/2021)
Thankyou for your kind review, Lewis is very thorough, helpful and considerate. Thanks for your custom and support.
Service
Customer Service
Quality
Value
Kevin was friendly, polite and efficient. Explained everything. I would recommend the Pure Water People .
David in Buckinghamshire Posted on 22/09/2021 , work completed 22/09/2021
The trader replied (on 27/09/2021)
***** five stars all around , many thanks - we couldn't ask for better!
Helpful, efficient, and kind
Customer Service
Quality
Value
Kevin sounds more like a doctor from that title, and I suppose he was, really. He arrived with a good 'bedside manner' , checked the water softener 'patient', changed it's 'treatment', then gave it a clean bill of health. A pleasant company to deal with altogether.
Customer in West Berkshire Posted on 20/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
Thanks for putting a little humour into your review - we aim to "treat" you well! Dr Kevin - will be very pleased with his review. See you next year and take care - Cathy.
Annual Service
Customer Service
Quality
Value
The annual service of our Pure Water system was carried out by Mike. He arrived on time and carried out the service of our system, carefully explaining each step of the process as he went along, so that I can confidently undertake the service myself next year.
Customer in Oxfordshire Posted on 20/09/2021 , work completed 17/09/2021
The trader replied (on 22/09/2021)
We appreciate your review - thankyou and take care.
Annual maintenance
Customer Service
Quality
Value
Lewis did his usual competent job on our water filtration system. He is thorough and keeps me informed of what he is doing as he works and what may happen in the future.
Richard in Gloucestershire Posted on 19/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
5 fabulous stars - many thanks *****
Thorough annual service
Customer Service
Quality
Value
Service engineer - Lewis - carried out our annual service today. Very professional, thorough and really helpful in advising everything we need to do to keep our water filtration system in good working order.
David in Greater London Posted on 17/09/2021 , work completed 17/09/2021
The trader replied (on 22/09/2021)
Lewis is very thorough and he always wants to ensure that you really are getting the very best out of your purification system and of course your invest with us!
Water softener maintenance
Customer Service
Quality
Value
A professional service from a knowledgeable young man who gave good advice on things to consider before our next service in 2 years time since our present unit is 20 years old.
Marian in Gloucestershire Posted on 16/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
20 YEARS OF WONDERFUL TREATED WATER !!!! How marvellous! Thankyou for taking the time review us so positively - here's to many more years to come!
Annual Water Purifier System Check
Customer Service
Quality
Value
The annual service check for the water purifying system was due & Kevin the engineer passed earlier today to complete this. He was v professional, polite & punctual, even calling beforehand to let me know what time he’d be arriving at the house. He kept me informed about what was being done and why it was being done and tested throughout the entire check. All finished until next year. Very pleased. Thank you.
Jenny in Wokingham Posted on 16/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
Hi Jenny - thanks for reviewing us, and for giving Kevin a mention. Five stars is all that we could ask for!
Water softener service
Customer Service
Quality
Value
Another successful service. Plenty of advance notice given to arrange the appointment, including a reminder a few days in advance, and Kevin arrived on time. Very polite and helpful, explaining what he was doing (and why). The work included renewing tap washers and showed the old washers. All rubbish removed when the work was finished. He explained what should happen for the next service.
Customer in Wokingham Posted on 16/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
We appreciate you taking the time to review us - I am pleased to hear that you found us thorough and tidy. See you next year!
Very happy
Customer Service
Quality
Value
This company was recommended after I had a flood in my property. My insurer was initially refusing to help but Allpropertyclaims fought my corner and liased with my insurer expertly and a repair was agreed. My home looks better than it did before the leak. I am so happy. Thank you to the whole team.
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 15/09/2021
The trader replied (on 22/09/2021)
We were happy to step in when your previous suppliers water treatment product flooded your home. Purification always rises to the top and you can now enjoy all of the benefits of your wonderful treated water around your home!
Very satisfied customer
Customer Service
Quality
Value
Keven came to do a yearly service yesterday from 12 pm - 1 pm. We were very impressed with his service, he was so good. Very friendly and polite.We were generally very pleased with him and his service. He was very nice.
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 09/09/2021
The trader replied (on 22/09/2021)
Kevin is an impressive chap! He cares about the service that you receive and really does go the extra mile to make sure that you are getting the benefits from your equipment and a great service too! Take care and see you soon.
Did a very good job
Customer Service
Quality
Value
We're very happy with the work that's been done. They came to service my drinking water and it was a great experience
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 09/09/2021
The trader replied (on 22/09/2021)
***** five fabulous stars ***** wonderful news!
Good yearly service
Customer Service
Quality
Value
Good yearly service. Professional carried out. Very polite and wore a mask and distance was used. Our engineer for this service was Kevin.
Customer in Swindon Posted on 15/09/2021 , work completed 15/09/2021
The trader replied (on 22/09/2021)
we appreciate your kind review, see you next year and take care.
Service of water softener
Customer Service
Quality
Value
Lewis was, as always, punctual, friendly and courteous and, so far as I can judge, very competent. The water softener was serviced and all filters changed as necessary according to schedule. Tests were completed and guidance given for checking a new filter and maintaining water quality.
Customer in Greater London Posted on 15/09/2021 , work completed 15/09/2021
The trader replied (on 22/09/2021)
lewis is super efficient and very thorough - I will pass your kind words on to him. Many thanks.
Re-positioning water softener
Customer Service
Quality
Value
Mike spent two days with us on what was a complicated job, moving our softener from the loft to the garage. This was a complex and detailed job going from one side of the house to the other and from upstairs to downstairs. We could not fault the work in any way. Mike was punctual, pleasant and fastidious. He left everywhere that he worked tidier than he found it! He worked nonstop and explained each change he made, discussing it with us before making final decisions. He did a brilliant job and we are delighted with the outcome. We would not hesitate to recommend your company and would particularly welcome Mike back for any future work Thank you.
Customer in Wiltshire Posted on 13/09/2021 , work completed 01/09/2021
The trader replied (on 22/09/2021)
Mike is extremely talented in all things purification he is a highly skilled water engineer. Unlike lots of other companies we undertake the difficult more technical work, you invested in us to treat your water many years ago and were happy that we could help you with continue to treat your water after your home renovations! Here's to many more years of pure water to come. Thankyou and please do recommend us.
Excellent service from booking appointment to completion of work.
Customer Service
Quality
Value
The engineer arrived early to the appointment, was smartly dressed and was very polite. Came to do annual service and was to the agreed budget. Area left immaculate when finished. Very knowledgeable and helped with re-routing drinking water pipework in the new kitchen layout. A very good experience.
Customer in Oxfordshire Posted on 13/09/2021 , work completed 13/09/2021
The trader replied (on 22/09/2021)
a lovely review, we appreciate your support! many thanks.
Pure Water Service
Customer Service
Quality
Value
My water man was Kevin who was very polite and friendly and did an excellent job what more can I say?
Julie in Bath And North East Somerset Posted on 10/09/2021 , work completed 10/09/2021
The trader replied (on 22/09/2021)
say no more......FIVE STARS ***** ARE ALL THAT WE NEED TO SEE Thankyou
Annual Service
Customer Service
Quality
Value
Mike arrived promptly yesterday morning to service our system. He was extremely efficient and went the extra mile to point out the front outer wooden cover of the equipment could be turned around as it had suffered damage from the sun. He did this for us and also gave us a good tip to protect the lid in the future. All in all, we were extremely pleased with the service visit.
Customer in Bristol City Posted on 09/09/2021 , work completed 08/09/2021
The trader replied (on 10/09/2021)
Thanks for your glowing review, Mike is very efficient and really wants you to get the best out of all aspects of your investment with us - even your exterior system housing! I will pass your kind comments on to him. Take care and we will see you next year - Cathy.
Water System Service
Customer Service
Quality
Value
Kevin came out and he arrived on time, performed the tasks properly, politely and efficiently
Which? Trusted Traders Consumer Posted on 09/09/2021 , work completed 08/09/2021
The trader replied (on 10/09/2021)
We appreciate you taking the time to give us a fabulous five-star review. Many thanks - Cathy
Highly recommended
Customer Service
Quality
Value
Very good service. Kevin has been coming for a few years always done a very good job. Highly recommended.
Which? Trusted Traders Consumer Posted on 09/09/2021 , work completed 08/09/2021
The trader replied (on 10/09/2021)
Five fabulous stars - please do recommend us, we love the converted spreading the pure water word! Much appreciation - Cathy.
Happy Customer
Customer Service
Quality
Value
Kevin who came to do the fitting was exceptionally good. Everything he did was perfect. Very considerate.
Which? Trusted Traders Consumer Posted on 09/09/2021 , work completed 03/09/2021
The trader replied (on 10/09/2021)
A lovely review, we are over the moon that you called Kevins craftsmanship and your installation perfect - here’s to loving your wonderful water around your home! Much gratitude - Cathy.
Superb
Customer Service
Quality
Value
Kevin was a champion, he was excellent. He explained everything to detail, very patient and professional, everything you would want from a tradesman. You can tell he enjoys his work he takes pride in his work as if it is his signature, it is very hard to find dedicated traders like this with good experience and the level of commitment was excellent. Very happy with his work and we highly recommended him. He should never be allowed to retire! :)
Which? Trusted Traders Consumer Posted on 09/09/2021 , work completed 01/09/2021
The trader replied (on 10/09/2021)
We love reviews like this here at PWP, we work really hard to create a harmonious balance in our team, and it is reviews like yours that highlight the passion and pride that we have for our customers and products -and your investment in us! Kevin is a champion!!!!! He’s a thoroughly lovely man and brilliant at what he does and we are very proud he chooses to work for us. I have tagged him into this - he will be very chuffed. Thanks so much - Cathy
Annual service plus outside tap supplied and fitted
Customer Service
Quality
Value
Elliot arrived on time and carried out the above work in a timely and competent manner. The system was tested and demonstrated to my satisfaction and the work site left clean and tidy.
Customer in West Berkshire Posted on 08/09/2021 , work completed 08/09/2021
The trader replied (on 10/09/2021)
Thanks for a solid review - we cannot ask for better than five fantastic stars Much appreciated - Cathy
Perfection is possible!
Customer Service
Quality
Value
Today I had two great guys turn up, Mike & Kevin, to install our water purification system. Mike did the initial survey, and it was really nice to have that level of continuity on the order. The survey showed that whilst possible, it was not a straight forward installation as the bits and bobs would need to be sited in different locations. But Mike said, not a problem. They turned up this morning just before 9 a.m. After driving up from Bristol area. They went to work. I needed to pop out for a few hours, and had no concerns leaving them in my home unsupervised. It was nice to hear their banter between themselves, which was polite at all times. I really like the fact they were like this on my job, and shows how happy they are in their work. At all times my Wife and I were treated politely, and with respect - as you would expect. I am so glad I used this company, and did not go elsewhere. This was not a good decision it was a great decision.
Chris in Hampshire Posted on 06/09/2021 , work completed 06/09/2021
The trader replied (on 10/09/2021)
Hi Chris, this review honestly made me so proud (and a bit emotional !!) Your installation was not an easy one - the extreme heat and the loft location presented itself with difficulties (as do so many of the jobs that we undertake) but we are water quality engineers and skilled professionals and your comments convey and support everything that we set out to achieve. Mike and Kevin are wonderful ambassadors for PWP, time served, happy, extremely talented and they are passionate about our products and achieving perfection in your home - they are absolute professionals and we are very proud they work for us. we appreciate your custom and this wonderful review and I know that the lads do too. Comments like yours make it all worthwhile! Huge appreciation! Cathy
Excellent service
Customer Service
Quality
Value
Lewes arrived on time, explained what he was going to do and then gave a thorough annual service. Friendly, efficient and knowledgeable. This filter system is one of my best investments. Very happy with all aspects of this company.
Customer in Greater London Posted on 01/09/2021 , work completed 01/09/2021
The trader replied (on 10/09/2021)
we appreciate you taking the time to review us, and that you feel your investment in us and our products was a wise one! We couldn’t ask for more - customer satisfaction is paramount to us here at PWP! Thanks and take care.
Annual review and check.
Customer Service
Quality
Value
Planned beforehand for a convenient time, accurate time of arrival fine. Efficient check all round the actual equipment, all taps in the house and garden, electric plug point. Salt topped up, which was a great help, saving me a heavy lift. Could not have asked for anything more. Well pleased.
Mike in Bath and North East Somerset Posted on 01/09/2021 , work completed 31/08/2021
The trader replied (on 10/09/2021)
five fabulous stars We are happy that you are! see you next year and take care - Cathy
Great job
Customer Service
Quality
Value
Kevin was excellent. He was on time, let us know when he was coming, smartly dressed and polite. Kevin did a fantastic job.
Which? Trusted Traders Consumer Posted on 26/08/2021 , work completed 19/08/2021
The trader replied (on 01/09/2021)
Thankyou for five fabulous stars ***** huge appreciation!
Good Job
Customer Service
Quality
Value
He was on time,very friendly. They did a good job and was very thorough. Also honest about anything that didn't need to be done until the next year.
Which? Trusted Traders Consumer Posted on 26/08/2021 , work completed 15/08/2021
The trader replied (on 01/09/2021)
Thankyou for your review - we do appreciate your support!
Extremely Happy Customer
Customer Service
Quality
Value
Kevin the Engineer came out very prompt for our appointment, our water softener machine was not working correctly, Kevin came out and rectified the problem in 10 minutes, very happy customer & Kevin is a really lovely guy.
Which? Trusted Traders Consumer Posted on 26/08/2021 , work completed 13/08/2021
The trader replied (on 01/09/2021)
Kevin is a favourite on here (although we do have lots of other engineers) and he does love to get a mention! It's also great to see that we rectified your problem so promptly. we appreciate your support - many thanks Cathy.
I was fitted in earlier than planned as they had a cancellation.
Customer Service
Quality
Value
Kevin, the engineer, arrived at exactly the time arranged this am, to service our water softener. He was very polite & didn't mind working around us + 3 young grandchildren. I have been with this firm (Aquatech) for many years now & have always been treated with the greatest respect.
Roger in Gloucestershire Posted on 23/08/2021 , work completed 23/08/2021
The trader replied (on 01/09/2021)
Such a smashing review Roger, thankyou for choosing us and we hugely appreciate and value your custom and support - we will see you next year. take care - Cathy.
A great service
Customer Service
Quality
Value
I have just had the annual service of my Aquatec Rain Soft system by the Pure Water People. Their representative, Lewis, arrived on time, was very professional and thoroughly checked the system to make sure it was operating at peak efficiency. He was happy to answer all my questions and gave me advice on good maintenance. I live in a hard water area but since having this system installed there has been no scale in any appliances and I am extremely happy that I made this purchase seven years ago.
Customer in Surrey Posted on 20/08/2021 , work completed 19/08/2021
The trader replied (on 01/09/2021)
Thankyou for reviewing us - seven years of purified water and we're happy you are! Here's to many, many, more years of wonderful water to come!!! Just brilliant - take care, Cathy.
Consistently Reliable
Customer Service
Quality
Value
We have been customers of Pure Water People (previously Aquatec) for 20 years and we have received nothing but fantastic and reliable service from a team of people who sold, and continue to maintain, an excellent product. The benefits of our pure water system have been proven over the years, and we’ve sought the advice of their experts on a variety of topics. We highly recommend PWP!
Ian in South Gloucestershire Posted on 16/08/2021 , work completed 10/08/2021
The trader replied (on 01/09/2021)
20 YEARS OF PURE WATER - WOW!!!!***** we really do love reviews like this - thankyou for twenty years of custom and support, we love to see that your investment with us has paid off and that we havehelped you with other topics over the years too! Huge appreciation Ian and family - take care and many thanks!!!!
Good Service
Customer Service
Quality
Value
Kevin was a very helpful young man and did his job very well.
Which? Trusted Traders Consumer Posted on 12/08/2021 , work completed 10/08/2021
The trader replied (on 16/08/2021)
***** five fabulous stars - Wonderful! Many thanks.
Great Service
Customer Service
Quality
Value
Very pleased with service and advise he gave. Polite and punctual. Slightly disapointed with the cost on this occassion.
Which? Trusted Traders Consumer Posted on 12/08/2021 , work completed 09/08/2021
The trader replied (on 16/08/2021)
Thank you for your feed back, to pick up on the cost of your service - we haven't changed the prices of our filters or services in well over five years, I can only assume that there was an additional charge for parts on this occasion. We always aim to keep the cost of our services etc down, especially in difficult times, and all customers are aware of our fixed prices when booking a service. If you would like to talk about this further - please do get in touch. Thanks, Cathy
Great Service!
Customer Service
Quality
Value
Used them for many years. Very tidy service. They are all very polite at the company.
Which? Trusted Traders Consumer Posted on 12/08/2021 , work completed 06/08/2021
The trader replied (on 16/08/2021)
Thank you for your years of custom - huge appreciation! Thanks, Cathy.
Efficient Annual Service.
Customer Service
Quality
Value
Mike has just done our seventh annual service. He arrived on time and carried out the work without any problems. The water treatment unit still works as well as it did on Day One. No mess, no hassle, just efficiency. Limescale is a thing of the past.
Paul in Bristol Posted on 11/08/2021 , work completed 06/08/2021
The trader replied (on 16/08/2021)
Thanks for your lovely review, it's great to read that we have delivered as promised and exceeded your expectations! I am confident that you will still be reviewing us after 14 years....... Take care, Cathy.
Happy
Customer Service
Quality
Value
It is the second time Kevin has now paid us a visit to carry out service and maintenance on our water filter. he has always conducted himself in a pleasant, polite and respectful manner, always working fast and with no fuss maintaining the highest standards. Being a bit nosey and forever asking questions, I appreciate the time Kevin takes to explain what he is doing and why he needs to do it. Even the main office has always been polite and respectful when we have spoken with them. With company ambassadors such as Kevin visiting the experience with them is second to none. Keep up the good work Pure Water People.
James in West Berkshire Posted on 10/08/2021 , work completed 09/08/2021
The trader replied (on 16/08/2021)
James - what a lovely review, I can honestly say that we are a happy bunch here at PWP and all of the team are wonderful ambassadors for the business. we are fortunate to have worked together for many many years, and we really do care about the quality of service that you receive in all aspects of your investment with us. Much gratitude - Cathy.
Water unit service
Customer Service
Quality
Value
We have used the company before and the engineer has always arrived in the allotted time slot. Kevin who did the service yesterday was polite, professional and cleaned up as he went along.
Suzanne in Greater London Posted on 06/08/2021 , work completed 05/08/2021
The trader replied (on 16/08/2021)
Suzanne thankyou for five fabulous stars - we appreciate your review!
Excellent service.
Customer Service
Quality
Value
We had a water purification system installed by ‘The Pure Water People’, formerly known as ‘Aquatec’, some 9 years ago. Each year around July/August we have a regular inspection, and service as required, carried out by the Aquatec engineers. This morning Kevin conducted the annual service, having kindly phoned us with an accurate estimated time of arrival, he was punctual, courteous and very tidy in carrying out the appropriate service. Afterwards Kevin was extremely helpful and positive in advising what needed to be done to relocate our purification unit to accommodate planned building work. Overall his performance was excellent, he is a splendid ambassador for ‘The Pure Water People’, and maintained the very good service we have experienced from them over the past 9 years. Thank you.
Paul in Greater London Posted on 05/08/2021 , work completed 11/08/2012
The trader replied (on 16/08/2021)
Hi Paul, Kevin is a wonderful ambassador for us here at PWP, in fact, all of the team are! I will pass your kind comments on to him - we do love it when our Engineers get smashing feedback and they love to see their name in lights too! Thank you for 9 years of investing in PWP! Kind regards - Cathy.
Very good service
Customer Service
Quality
Value
The work carried out on our water softener installation was the routine annual service, which involved checking the whole system and replacing the necessary filters. The appointment was made by the office in good time and this was followed up just prior to the visit with another phone call to check all was still as arranged. Kevin, the technician, phoned in advance to advise of his imminent arrival and arrived exactly at the arranged time. What was most impressive was the detailed account and explanation he gave of each part of the service process he was carrying out. The work progressed very smoothly, the system checked and left ready to use. Billing to the agreed price was carried out on site. The whole process was efficiently carried out and hopefully the same technician will be able to return in a year's time.
Michael in Greater London Posted on 05/08/2021 , work completed 05/08/2021
The trader replied (on 16/08/2021)
Hi Michael - we appreciate such a detailed review, and I am glad that you felt you received a sterling service - we always aim to exceed expectations! I will pass your kind comments on to Kevin too. Take care, cathy.
Friendly and efficient Service on our Pure Water Filters
Customer Service
Quality
Value
I would like to thank Kevin for his usual efficient work on the service of our Pure Water Filters. He is friendly, courteous and extremely helpful. I like the tidy efficient way that he works. Kevin advised me on the right salt level for our system and on the best way to order a salt delivery.
David in Gloucestershire Posted on 03/08/2021 , work completed 03/08/2021
The trader replied (on 16/08/2021)
Thanks for your review David - five stars is all that we could want for! Kevin loves to get a comment on here too, take care - see you next year!
Great customer service
Customer Service
Quality
Value
Arrived promptly following arranged time carried out service and replacement filters without any problems explained following service what he had done and what we should do next. Filled up a comprehensive sheet of work carried out and the amount due had already been entered as agreed by the office. Delivery of salt had arrived before service and without paying until service a very trusting company whom we have had the pleasure of dealing with over a number of years now. Due to medical needs in the household, the appointments which had been made had to be cancelled during the last few months but the company had been very helpful in handling the take up of another scheduled time and very understanding to our needs. Great customer service experienced by all at Pure Water.
Shirley and Michael in Greater London Posted on 29/07/2021 , work completed 29/07/2021
The trader replied (on 29/07/2021)
Five fabulous stars ***** Thank you to Shirley and Michael for such a sterling review - we pride ourselves on great customer experience and your review supports our very ethos here at PWP. See you next year, and take good care. Cathy.
Great product and great service
Customer Service
Quality
Value
We just had our 5th annual water softener and water purifier scheduled service. For an area with very hard water, it's amazing that we have forgotten what limescale even looks like. A big thank you to Charlotte for helping find a date for the appointment and for having impeccable phone manners. A big thank you also to Lewis, for being punctual, quick and efficient with the servicing. Overall, a very nice company with great people working for them.
Andreas in Oxfordshire Posted on 26/07/2021 , work completed 26/07/2021
The trader replied (on 29/07/2021)
Thank you for a smashing review Andreas, the team does love to read that you received a five star service and Charlotte will be really happy to get a mention. Take care and we will see you next year!
Replace gold water softener system - move installation outside
Customer Service
Quality
Value
We had our original install in 1999 and have been very pleased with our water softener and drinking water system. We needed to move our unit outside and decided to upgrade our 22 year old unit to a new gold system. Pure Water People were very helpful and efficient to deal with. Cathy was very friendly and appreciative of our lengthy and loyal custom when giving us a quote, Kelly was very quick and efficient responding to emails and Kevin did an amazing job on install. Kevin explained all the pipework changes well and did a neat and tidy job. We are very pleased with our gold unit install outside, the wooden box looks very smart.
Customer in South Gloucestershire Posted on 18/07/2021 , work completed 16/07/2021
The trader replied (on 20/07/2021)
Such a marvellous review - thank you so much for 22 years of custom we really do appreciate it. I am glad that you love your new equipment - here's to many more years of wonderful pure water to come. Take care - Cathy.
Happy customers looking forward to our clean water
Customer Service
Quality
Value
From our first call the office staff were friendly and most importantly not pushy. Kelly and her team in the office arranged an appointment the following Saturday and confirmed the appointment the day before. Francois visited on the Saturday and both myself and my wife were fairly adamant that we would not be buying anything. The presentation we received was informative and friendly and when the quality of our water was demonstrated compared to "Pure water" we were amazed and had changed our minds very quickly. Again there was no hard sell here and we were not pushed at all. Having decided to proceed with the system an appointment was made for today (Tuesday) where are engineer, Mike, arrived on time and could not have been more friendly. He explained what was happening as he went on and was always happy to answer any questions (having the equipment himself this was no problem). Once the installation was done he carefully explained what each part of the equipment did and specifically which parts we would need to look at and deal with. The quality of the fittings were excellent and Mike worked very neatly and left no mess. I would strongly recommend from my dealings to date and look forward to enjoying amazing quality water for many years to come.
Ian in Oxfordshire Posted on 13/07/2021 , work completed 13/07/2021
The trader replied (on 20/07/2021)
We love to see such a detailed and glowing review, it is marvellous to hear that every step of your experience with our team has been a positive one, and we can promise you that you will love, love, every drop of your wonderful treated water. Thankyou so much for your smashing review and for choosing us. Take care, Cathy.
Excellent Service
Customer Service
Quality
Value
Firstly I would like to thank The Pure Water People Administration team for a very timely reminder that our water softening system was due its annual servicing; for booking an engineer date and time that suited ourselves, and for providing a quote of the expected cost. The engineer (Ian) arrived at exactly the beginning of the quoted timeframe and was as pleasant and chatty as he always is (we have had Ian carrying out the maintenance on our system for many years). He asked about any issues we had with the system and then explained what planned maintenance and component replacement he was carrying out. I was then able to leave Ian to carry out his work whilst continuing with my own. On completion Ian had tidied everything and left no mess in either the kitchen or garage where our filtering systems are. He explained what he had done, what issues he had found and what components had been replaced. He then explained how the system would take a few hours to stabilise again but said if we had any issues or worries we could give him a call and he would sort them out as required. We have had no further issues so haven't needed to call him. On completion I was able to pay Ian for the work rather than have to contact the Admin team again which was really convenient and helpful. I would thoroughly recommend The Pure Water People if you are thinking of installing a Water Softening System in your house.
Customer in Swindon Posted on 24/06/2021 , work completed 24/06/2021
The trader replied (on 20/07/2021)
We do appreciate a great review for our servicing team here at PWP (especially a 5 star one) I will pass your kind comments on to our team, and we love it that you love us! Please do recommend us to friends and family and thankyou so much! Take care, Cathy.
Excellent Service carried out
Customer Service
Quality
Value
The engineer arrived early & carried out the service efficiently. He explained & demonstrated every step of the way.
Customer in Oxfordshire Posted on 11/06/2021 , work completed 10/06/2021
The trader replied (on 14/06/2021)
Thankyou for taking the time to give us ***** 5 Fabulous stars! See you next year, take care. Cathy
Satisfactory work
Customer Service
Quality
Value
The contractor's technician arrived on time and completed the work in a timely manner. He explained clearly what he was doing and how to proceed after he had left us. I cannot comment on the value of the work, as I have nothing to compare it to.
Customer in Somerset Posted on 09/06/2021 , work completed 07/06/2021
The trader replied (on 14/06/2021)
We do care that our customers are receiving value for money here at PWP, we regularly check our servicing costs against other companies that offer a similar type of service, and we are always comparable in price. I must add that the servicing of a purification system is far more comprehensive than that of a standard water softener. I am pleased to confirm that we haven't increased our servicing charges for many years now - so you can be reassured that we always aim to give you a fantastic service at a great price! Thanks for your review.
Friendly and Efficient
Customer Service
Quality
Value
We have had a water system with the company for about 15 years and always going them to be friendly, helpful, flexible and efficient. We used to have the full system but at the moment just have the drinking water unit. We were called reminding us of the need for a service should we require it and booked the next slot available when an engineer was in the area. We had a reminder to say when Kevin would be coming and he turned up bang on time. Kevin is always very friendly and helpful and takes time to explain what is needed and why. He was helpful in advising us when we moved in and we asked for him again this year to change the necessary filters. Always brilliant service and we have been impressed with this company since the beginning. Thank you!
Andrew in Dorset Posted on 04/06/2021 , work completed 04/06/2021
The trader replied (on 08/06/2021)
Hi Andrew, thankyou for taking the time to review us - good customer service is always at the forefront of our ethos here at PWP, and it's great to see that you still love us and we continue to deliver a high standard of service for you after 15 years. Here's to many more!
Annual service of our water purification system
Customer Service
Quality
Value
We're very happy with the installed system we have and the annual service was carried out very efficiently with minimum interruption by the engineer (Lewis) at the arranged date and time.
Customer in Greater London Posted on 03/06/2021 , work completed 03/06/2021
The trader replied (on 08/06/2021)
we do love, and appreciate a five star review here at PWP - thanks for posting!
Friendly and efficient service.
Customer Service
Quality
Value
We've had a Rain Soft / Aquatec filter system for a few years now and we've had no problems with it at all. The Pure Water People look after the annual servicing and maintenance and we've always been happy with their service too. Technician Lewis came to us again this year, prompt and friendly as usual. He had due regard to the various 'Covid Safety' requirements, he checked that the information that they had about our installation and our existing water supply was still current, and then went about his work explaining what he was doing and why. Lewis left the work area clean and tidy, and gave clear advice as to our next steps and what to do if we found or perceived any problems. We have found that the filtered water we use is better for us than the water as supplied by the water authority, and if anybody is looking for such a filter system I would recommend having a serious look at this company first.
Chris in Surrey Posted on 27/05/2021 , work completed 27/05/2021
The trader replied (on 08/06/2021)
Hi Chris, it's great to receive such a comprehensive review and it means a lot that you would recommend us - Lewis is a talented chap, and he really cares about the service he delivers to our customers. We look forward to visiting you next year - take care!
Excellent company with helpful friendly engineers
Customer Service
Quality
Value
I have had a water filtration system for many years which was originally fitted and is now serviced by the Pure Water People. They have excellent customer service and always remind me when my annual review is due. Flexible about dates and changes to those dates. I have always appreciated the professionalism and friendly manner of the engineers over the years and Elliot was no exception. He very kindly refilled my salt container for me (not part of the service) and took away the rubbish. Quick, clean and efficient.
Bettina in Bath and North East Somerset Posted on 21/05/2021 , work completed 20/05/2021
The trader replied (on 25/05/2021)
Hi Bettina, it's great to hear that your experience with all of our team is a positive one! We're a caring and friendly bunch here at PWP, and knowing that our customers appreciate us means a lot! Take care and see you next year - Cathy.
Yearly water conditioner service
Customer Service
Quality
Value
The engineer (Lewes) was on time, courteous and very thorough in servicing our water conditioner system. Would have no hesitation in recommending this company.
Robert in Greater London Posted on 19/05/2021 , work completed 11/05/2021
The trader replied (on 25/05/2021)
***** Five fabulous stars! Thank you for a great review, Robert, we appreciate your support and please do recommend us to lots of people. Take Care - Cathy.
Great product and Service
Customer Service
Quality
Value
We have had our system for 5 years and have been very pleased with it. Long gone are the days when we had to descale kettles, taps and shower heads. The company has always given excellent service and Lewis has been our regular engineer calling by way of prearranged appointment to undertake an annual service of our system. He followed Covid 19 guidelines and we felt safe during his visit. We would thoroughly recommend this company and its product.
Jeremy in Wiltshire Posted on 14/05/2021 , work completed 21/04/2021
The trader replied (on 25/05/2021)
Hi Jeremy, such a great review, 5 stars all the way! We love to receive such positive reviews and it's music to our ears that you love your system and are enjoying all of it's benefits. Happy days! Thankyou and take care. Cathy.
Excellent Staff and System
Customer Service
Quality
Value
Our water system was installed back in March whilst other building work was being carried out. I have delayed the review until now so that we had a true picture of the system working. We live in a cottage which has been extended from every angle so nothing is straight forward. The walls are very thick. Our engineer was Mike and we found him to be very competent and knowledgeable in respect of both the system he was installing and the plumbing in our house. Mike ensured the pipework was hidden (no mean feet through our walls) and all pipework under the sink was incredibly neat and all the rubbish removed. The system itself is fantastic and other than filling the salt chamber it runs itself. We so wish we had had it installed earlier. We would like to say that both Kelly in the office who organised our visits some at short notice whilst our other builders were on site and Mike are both an asset to your company.
Customer in South Gloucestershire Posted on 12/05/2021 , work completed 03/03/2021
The trader replied (on 25/05/2021)
Hello Happy customer ;-) Thanks for such a glowing review, I will pass your comments on to Mike, all of our engineers are highly skilled water quality professionals, we do pride ourselves in undertaking complicated installations - work that basic softener companies would shy away from. Water purification is not the cheapest option to treat water, but it stands the test of time for equipment quality, longevity and premium water quality. It does what it says on the tin! Take care - Cathy.
Pure Water System
Customer Service
Quality
Value
We have been really pleased with the water system installed by Pure Water People. The difference in taste and general quality is far superior than normal tap water. We just had our filters changed by Lewis who was really helpful and explained the various filters life spans in detail. I would recommend installing this system as it makes a massive difference to your water quality!
Customer in Greater London Posted on 11/05/2021 , work completed 11/05/2021
The trader replied (on 25/05/2021)
Five fabulous stars***** we are chuffed! We're equally happy that you're loving your "superior water quality" we think it's very special too! I will pass your comments on to Lewis (he does love to get a mention!) Thanks so much - Cathy.
Excellent service, as usual!
Customer Service
Quality
Value
The time had come to replace the original tap we had fitted when out filtration system was installed. The staff at the office were very helpful in sending us out the options to choose from and, when Mike the engineer came to fit the tap, he bought different models with him so that we could see the choices insitu. Once chosen he then carefully fitted it and did an excellent job, very clean and tidy and respected Covid measures throughout. A great job.
Customer in Oxfordshire Posted on 04/05/2021 , work completed 27/04/2021
The trader replied (on 25/05/2021)
A lovely review, 5 stars and a nod to our wonderful Engineer Mike too. Many thanks! Cathy
Great Service
Customer Service
Quality
Value
I have had a Aquatec system for 25 year, and just had a new one installed which is a lot smaller and will be more efficient to run. I have had good service over the years and the engineers are great and the installation done yesterday by Mike was no exception. Brilliant tidy work and explanation of the working of the new system - cannot fault anything. All the office staff make bookings an easy experience.
Customer in Bath and North East Somerset Posted on 29/04/2021 , work completed 28/04/2021
The trader replied (on 25/05/2021)
THANK YOU FOR 25 YEARS OF CUSTOM! We LOVE you !!!! Your 10 year warrantied system lasted for a phenomenal 25 years - what a financial return. You came back to us again too - absolutely wonderful, we couldn't ask for a better customer and a better review - here's to 25 years more!!!! Take care, see you next year - Cathy.
Good work by Kevin
Customer Service
Quality
Value
I have had a Aquatec system for 25 year, and just had a new one installed which is a lot smaller and will be more efficient to run. I have had good service over the years and the engineers are great especially Kevin. (Thanks Kevin).
Customer in South Gloucestershire Posted on 27/04/2021 , work completed 27/04/2021
The trader replied (on 25/05/2021)
Happy 25 year water anniversary !!!! 25 years of being a valued customer and loving your purified water! It really is reviews like this that prove our products stand the test of time, and we appreciate you taking the time to show this. Thankyou for 25 years of custom and being part of our family. Take care, so much gratitude - Cathy.
Top notch home improvement
Customer Service
Quality
Value
We have had our system fitted for over a year now and have just had our first service. The original installation was carried out in a professional and efficient manner as were two small jobs that needed to be completed after installation. The filter system has done all the things we were promised by the representative who introduced us to the system which is really great due to us living in a very hard water area. It did take a few weeks for all the old limescale to clear our pipes, electric shower and hot water tank, but now provides us with quality filtered water. In addition to having better tasting drinking water, a scale free kettle, clear shower screen etc the money we save on cleaning and skin care products plus jug water filters goes a long way towards the running and service costs. All the staff members we have met or spoken to on the telephone have been helpful, friendly and human and it is refreshing to deal with people who care and actually do what they promise whilst providing great customer service. On the couple of occasions we have encountered minor problems the help and advice has been easy to understand and the hiccups sorted. We have no regrets on making this investment, would certainly recommend the whole package and look forward to our future ongoing relationship with The Pure Water People. THANK YOU.
Derek in Wiltshire Posted on 24/04/2021 , work completed 21/03/2020
The trader replied (on 25/05/2021)
WOW!!!! What an absolutely detailed and awesome review! Thank you for qualifying that your purification system is delivering all of the benefits that we promised. Thank you for the praise that you have given to my team, and a massive thank you for caring enough to post this super-duper review. It is reviews like yours that instil trust into potential new water converters and make a huge difference to our business. Massive thanks, Cathy.
Regulating a new system
Customer Service
Quality
Value
In 2005 I had a water purification system fitted by Aquatec. Over the subsequent years it was run and maintained satisfactorily. When I moved in 2020 I arranged for a new system to be installed in my apartment. This was carried out in a most professional way, following detailed discussion on what system was required, and what could be fitted in the available space. I was impressed with the way Carl undertook the whole operation. In March 2021 I found it necessary to request for a Technician to have a look at a small anomaly, water escaping from the drum and a build up of salt deposit. Mike turned up and explained why this was happening and how he would balance the system to prevent it occurring again by reducing the water level. To my benefit, lowering the water level also enabled me to reduce the amount of salt that I was putting in the drum. Mike was polite with a friendly nature, and I was impressed with his professionalism.
Julian in Bath and North East Somerset Posted on 13/04/2021 , work completed 22/03/2021
The trader replied (on 25/05/2021)
Hi Julian, 16 years of fabulous purified water in both of your lovely homes. We really did work wonders using super limited space and it has worked out perfectly for you and your wife. From time to time we need to tweak things, and it's knowing that we did that in optimum time and with the right outcome that matters the most. We look forward to visiting you next year - do take care. Cathy.
Another year of quality water and another excellent service
Customer Service
Quality
Value
We have had our system for four years now and, despite the high initial cost, have never regretted it for a moment, Lewis arrived on time and carried out the annual service very efficiently. He has been to us before so knew where everything was and it was good to see a familiar face again. As usual he explained what he had done and gave us a few suggestions for the year ahead. We are very happy with the quality of water we get and the service from Pure Water People who have all been very friendly and efficient to deal with.
Andrew Posted on 03/04/2021 , work completed 30/03/2021
The trader replied (on 25/05/2021)
We do appreciate a smashing review, it is true that our water purification systems are not cheap - but they deliver amazing water and they stand the absolute test of time! To read that you've never regretted your purchase is just marvellous! Thanks so much! Cathy.
Excellent Fitting
Customer Service
Quality
Value
Mike was friendly and professional he explained everything and showed us how to use the system very clearly. We would thoroughly recommend this company. My Mum and brother also have this system in their homes.
Alex in Staffordshire Posted on 19/03/2021 , work completed 19/03/2021
The trader replied (on 01/04/2021)
Thanks for a smashing review Alex, we are so pleased that your Mum and Brother love us too! We really appreciate you choosing us for your beautiful newly renovated home! We've heard amazing things about it. Good luck with everything and many thanks.
Very professional service
Customer Service
Quality
Value
Having had our water softener for exactly three years, it was due for its annual service. Lewis arrived and immediately set to work giving the unit a very thorough service whilst at the same time explaining not only what he was doing and why. He also gave us some useful tips on how to get better use from our unit, he was very friendly and informative. All this was done whilst following the social distancing guidelines. As previously mentioned, we have had the water softener for three years, during this time we have found a great reduction in the amount of shampoo, soap powder, and cleaning materials etc... that we use. Also benefiting from having no scale produced in our kettle, washing machine etc...
Customer in Hampshire Posted on 18/03/2021 , work completed 18/03/2021
The trader replied (on 01/04/2021)
wow ****** Such a detailed review, we are super happy that you are experiencing all of the benefits promised and clearly enjoying them! I promise you that you will love your water for many more years to come. Take care.
Very professional and efficient
Customer Service
Quality
Value
The engineer arrived when he said and carried out the work in a very professional way - annual maintenance on our Pure Water System. He explained a number of points that would help us to get the best out of the system which was very helpful. He carried out a number of checks and explanations to ensure the equipment was working at optimum capacity. A credit to his company.
Customer in Oxfordshire Posted on 26/02/2021 , work completed 22/02/2021
The trader replied (on 25/05/2021)
***** Five fabulous stars - thank you so much! Our engineers are highly trained and very friendly.
Exceptional soft water and drinking water
Customer Service
Quality
Value
We have our soft water and drinking water system for a year now. There is no doubt that our water quality has improved drastically. Glasses of water are pleasant to drink and we no longer buy any bottled water or most fizzy. There is no limescale in our shower or kettle. We had our first service today and the engineer said the pipe insulation could be improved and he would arrange for the company to undertake the work.
Customer in Greater London Posted on 22/02/2021 , work completed 19/02/2021
The trader replied (on 25/05/2021)
"EXCEPTIONAL" is an amazing word to describe your wonderful purified water. I am super pleased that you love your water, and I am impressed that one of our Engineers felt that during your annual service that your pipe insulation could be improved upon. We always endeavour to achieve perfection and this is an example of us striving for just that! Thanks and take care - Cathy.
Good work
Customer Service
Quality
Value
The person who came to service our water system was very efficient and polite. He explained what he had done and confirmed everything was alright.
Customer in Hertfordshire Posted on 18/02/2021 , work completed 18/02/2021
The trader replied (on 25/05/2021)
Five stars - we're glad that you are happy. Many thanks
Fitting a replacement Water Softener
Customer Service
Quality
Value
The fitter arrived on time, was polite and worked steadily throughout the two hours he was here. He explained the new softener and left the area very clean and tidy.
Customer in South Gloucestershire Posted on 16/02/2021 , work completed 09/02/2021
The trader replied (on 25/05/2021)
Five fabulous stars for wonderful water purification ***** so many thanks Cathy
Pure Water
Customer Service
Quality
Value
We are very pleased that we made the decision to invest in a Pure Water system and not just a water softener. The quality of the drinking water is perfect. The water is really soft on your skin and It's great to not have limescale on your shower glass! Installation was made more complicated as we already had a Quooker installed but a solution was found by the terrific engineer. Very happy with the result.
Customer in Posted on 14/02/2021 , work completed 14/07/2020
The trader replied (on 25/05/2021)
Wow! Our products really are superior to water softeners! Our engineers are so much more than just plumbers too - so much more. We love and appreciate smashing reviews like yours - many thanks. Cathy
Water Softener Installations
Customer Service
Quality
Value
A very professional installation carried out by a knowledgeable engineer. The job was completed on time with no mess. Being in a very hard water area the difference in our water quality was really noticeable and we now have no limescale issues. For the cost it is definitely worth considering having a water softener system installed. We would definitely recommend The Pure Water People.
Customer in Wiltshire Posted on 26/01/2021 , work completed 13/01/2020
The trader replied (on 25/05/2021)
Hello happy customer! We're glad that you are pleased with all aspects of your installation and your purification system, please don't forget that you have purchased so much more than a water softener (it cost a lot more too ;-) Here's to lot's of happy years of wonderful to come! Thanks so much. Cathy
A professional, diligent and friendly service
Customer Service
Quality
Value
We have always received great service from this Company (Previously as Acquatech) having had our water softener system for some 14 years (it's still going strong) Mike came to relocate the system from the utility room into a purpose built outside unit. This was a lengthy piece of work which took the best part of the day and called on many skills. Mike undertook this with demonstrable expertise and was very friendly, knowledgable and informative throughout. COVID safe rules were adhered to at all times. Would highly recommend.
Customer in Somerset Posted on 20/01/2021 , work completed 18/01/2021
The trader replied (on 25/05/2021)
14 years of wonderful water and many more to come. Mike really is an extremely talented chap and he does love to get his name up here in lights on Which? Trusted Traders. Please do spread the Pure Water Word! so much gratitude for a lovely review. Cathy.
Safe swift and easy
Customer Service
Quality
Value
Great service from Pure Water People. My water purifier was installed some years ago with no problems, they have just completed the annual check while in COVID conditions. Our engineer Lewis was very pleasant, efficient and swift. These guys were called Acquatech when I initially had the installation completed and not had any problems.
Customer in Greater London Posted on 18/01/2021 , work completed 07/01/2021
The trader replied (on 25/05/2021)
Hey happy customer - we rebranded a while ago to The Pure water People, it just feels and sounds friendlier! It is great to hear that you are still experiencing all of the benefits that pure water brings. Many thanks and take care, Cathy.
Friendly, efficient and considerate. Always very customer-centric
Customer Service
Quality
Value
Mike Hagues came to do our annual service, and having been the one to install our system he was familiar with our setup, as well as our neighbour's whom he attended to at the same time. I was busy with calls and he was really quick and efficient with my time so that he wasn't a bother, and as always I felt like he really wanted to do the best job he could, and make sure the system was working optimally for us. That wasn't just because he had a checklist to follow, it was more than that. I've always had a good experience with the Pure Water People.
Customer in Oxfordshire Posted on 18/01/2021 , work completed 25/11/2020
The trader replied (on 25/05/2021)
A great review, we all share the same ethos here at PWP, and Mike is one of our wonderful engineers, you invested in our product and in us, and we always strive to deliver a quality service and ensure that you are getting the very best out of your water purification purchase - it's a long term investment after all! please take and thank you! Cathy
Very pleased with all aspects of installation
Customer Service
Quality
Value
Installation was very prompt following survey. Engineers arrived at specified time, worked efficiently, tidied up after themselves. They were very aware of distancing protocol as visit was during Covid pandemic. I had a few queries after about 2 weeks of the system being installed. Swift visit from another engineer. All my concerns dealt with satisfactorily, and no charge. Very pleased with the pureness and taste of the water we are now using.
Customer in West Berkshire Posted on 15/01/2021 , work completed 13/11/2020
The trader replied (on 25/05/2021)
Thanks for your response - it is good to hear that in the event of a snag or issue we resolved it in a professional and timely manner. You invested in us, our product and our ethos is one of quality and professionalism - to read that we delivered just that is brilliant. Here's to many more years of wonderful water. Thanks Cathy.
Comprehensive service
Customer Service
Quality
Value
Mike was a diligent & knowledgeable Senior Engineer. Provided clarity for a couple of queries & summarised his findings succinctly. Removed all old filters, cleaned surfaces & left zero trace of his presence! Great job Mike
Customer in Gloucestershire Posted on 14/01/2021 , work completed 14/01/2021
The trader replied (on 25/05/2021)
Mike loves a mention - he really is very good and we are very proud of his superior work and ability! Thankyou for your custom and take care.
Our service today.
Mike carried out our annual review today. All done very professionally with respect for social distancing in these difficult times. He explained every step he had taken to ensure that our water quality is as high as it can possibly be. The water, from the day the purification system was installed is excellently drinkable. It's hard to imagine how we managed before we took the plunge with Aquatec. But we did and have no regrets.
Customer in West Sussex Posted on 13/01/2021 (Reviewer did not use service)
The trader replied (on 14/01/2021)
A glowing review, it really is music to our ears that you are super happy with your system and ultimately your water quality. Thankyou for choosing us!
Excellent job 😀
Customer Service
Quality
Value
I give this company 5* on everything. The engineer (Mike Hagues) was superb, excellent standard of work, nothing was too much trouble, he was very efficient, tidy, helpful and friendly. He certainly “went the extra mile”. We are very pleased with our new water system (4 months of using it now) and it is all we had hoped for and more. People comment on how good our drinking water tastes, we have no scale build up in the home at all, less cleaning, less use of cleaning products, very happy customers and would highly recommend.
Jane Rawlinson in Oxfordshire Posted on 08/01/2021 , work completed 11/09/2020
The trader replied (on 14/01/2021)
we love a smiley face review here at The PWP office, and its brilliant to receive such a fantastic review. Thankyou for such lovely comments and we are so pleased that you love your water and that we have delivered as promised. Take care, Cathy.
Excellent Service
Customer Service
Quality
Value
The 13th annual service on my water treatment equipment was carried out by Mike today. The filter replacements and water checks were completed without any problems. Mike was very professional in his approach to the work and specifically the measures he took regarding my safety and his safety due to COVID 19. He also advised me that I should cover my treatment equipment box lid with roofing felt in order to prolong it's life. A very sound and sensible suggestion.
Customer in South Gloucestershire Posted on 04/01/2021 , work completed 04/01/2021
The trader replied (on 14/01/2021)
Thankyou for 13 years of support and your water quality is still at peak purification. I will pass your comments on to Mike, he is a thoroughly good chap and brilliant Engineer and does love to get a mention. Take care , Cathy.
Pure excellence
Customer Service
Quality
Value
Excellent Job, Lewesarrived on time, explained what he was doing & proceeded to do it in a professional manner. Full and complete handover once job was finished.Good company, highly recommended
Customer in Buckinghamshire Posted on 21/12/2020 , work completed 21/12/2020
The trader replied (on 14/01/2021)
***** Five fabulous stars - we always aim to deliver a safe and professional service here at PWP, many thanks.
professional and efficient
Customer Service
Quality
Value
We have our regular maintenance done yearly and Lewis has done it several times now. He is punctual, efficient, friendly and always explains what he is doing. A great service every time.
Customer in Swindon Posted on 21/12/2020 , work completed 28/11/2020
The trader replied (on 14/01/2021)
Lewis does love to get a mention, thankyou for your sterling five star review.
All round service
Customer Service
Quality
Value
Always good service. Always clean and tidy.
Trevor, Surrey Posted on 17/12/2020 , work completed 08/12/2020
The trader replied (on 14/01/2021)
***** five fantastic stars - we could'nt ask for better. Many thanks.
No fuss professional work
Customer Service
Quality
Value
We had our water softener and filter equipment's yearly maintenance carried out once more by Lewis. He was punctual and explained everything that needed to be done. Work carried out was fast and proficient. We have complete confidence in his workmanship.
Customer in Buckinghamshire Posted on 03/12/2020 , work completed 03/12/2020
The trader replied (on 29/12/2020)
Such lovely feedback, thankyou - Lewis loves to get a mention, he is a very capable young man. See you next year - Take care.
Annual Service
Customer Service
Quality
Value
Been using this company for many years now. Always polite with good service, would recommend them to everyone.
Customer in Hampshire Posted on 01/12/2020 , work completed 12/11/2020
The trader replied (on 25/05/2021)
Thank you for your review and repeat custom - please do recommend us on to friends and family, much appreciated.
Very Pleasant
Customer Service
Quality
Value
They were pleasant, very efficient, left everything tidy and the job was done.
Brian, Wiltshire Posted on 26/11/2020 , work completed 16/11/2020
The trader replied (on 26/11/2020)
***** Five fabulous stars - many thanks.
Yearly Service
Customer Service
Quality
Value
Lewis did our service. He explained everything and did a great job. He said what we needed to do next year.
Customer in Buckinghamshire Posted on 26/11/2020 , work completed 26/11/2020
The trader replied (on 26/11/2020)
glad to hear that you were pleased with your service - I will pass your comments on to Lewis, he loves to get a mention on here.
Another efficient annual service
Customer Service
Quality
Value
Lewis provided his usual efficient service again. Arrived on time, explained what he was going to do in his friendly manner, and completed the work quickly without problems. He gave me a couple of tips for getting the best from the system and payment by credit card was processed promptly. For coronavirus safety he wore a mask throughout.
Customer in Greater London Posted on 25/11/2020 , work completed 24/11/2020
The trader replied (on 25/05/2021)
A glowing review for Lewis yet again - it's great hear that he gave you tips and advice about your system. many thanks and take care.
Service of water filter
Customer Service
Quality
Value
The company offered us the option of having a service visit on a Saturday which was great because we both work full time. We were given a 3 hour window for our service visit (between 1 & 4 pm) and Lewis, our engineer, turned up right at the start of our window. He followed the current social distancing guidelines, wore a mask and PPE and we were very happy with the measures put in place by the company to ensure that we both felt safe. Lewis was very polite, friendly and kept us well informed throughout his visit and we were very happy with the level of service that we received.
Customer in Swindon Posted on 24/11/2020 , work completed 21/11/2020
One of the best things we've done!
Customer Service
Quality
Value
After a convincing demonstration of the benefits of a water purification system for the whole house, we decided to take the plunge. We ordered the Gold System. Work was done during two main visits and a follow up later to install boxing around the external pipes. The installer was an experienced fitter who understood the working of the system and was keen to explain how everything worked. The customer service girls were very helpful with arranging appointments and the engineer came all the way from Bristol each time to do the work. Since the system has been operational, we have had a full service after one year. there were no problems and we have been delighted with the results. Bright sparkling surfaces with no scaling in kettles or shower screens, beautifully pure drinking water and very soft water for all household purposes. Even washing the car is easier!
Customer in Surrey Posted on 19/11/2020 , work completed 17/03/2019
The trader replied (on 30/11/2020)
Thankyou for your brilliant feedback. Your review is a prime example of the distinct advantages of dealing with us, instead of a water softener company fitting a small unit under a kitchen sink in a couple of hours. We offer bespoke pure water whole house systems - installed by highly qualified, time served, water quality engineers - we will undertake the "IMPOSSIBLE" to treat water at home and make it "POSSIBLE", if this takes a day (or three) we will deliver on our promises to meet your expectations to the highest of standards! Thankyou for your business.
A thoroughly professional job ...
Customer Service
Quality
Value
Lewis from The Pure Water People came to perform an annual service on our purification equipment, as booked - it was useful that he phoned to let me know he was 20 mins away. He checked our water quality and flow rates, changed the various filters and adjusted the flow and 'regeneration' settings to better suit our household' demands. Lewis was friendly and personable throughout, and explained fully all that he was doing as he went along, at all times remaining virus masked and gloved. Also, he investigated a slight leak on our kitchen mixer tap and recommended a course of action. Lewis clearly has a thorough knowledge of his trade and the equipment, and was most professional in the way he went about the work, leaving the place clean, dry and tidy.
Customer in Surrey Posted on 18/11/2020 , work completed 17/11/2020
The trader replied (on 30/11/2020)
A great review, our Engineers are highly skilled and incredibly friendly. We are being very careful to protect our customers and staff during these difficult times, and I am glad that you felt informed and safe during our visit to your home. I will forward this review on to Lewis - he does love to get his name "up in lights" on here! Many thanks and take care. Cathy.
Usual efficient annual service
Customer Service
Quality
Value
We have had an Aquatech soft water system for around 10 years and Mike from Pure Water People has serviced it for most of that. He is all that you want in a service engineer. He is polite, knowledgeable and efficient and a credit to the company. He has just undertaken the annual service with the minimum of fuss. We know that if we have any problems with the system that they will be dealt with in a highly professional manner.
Customer in Surrey Posted on 16/11/2020 , work completed 16/11/2020
The trader replied (on 26/11/2020)
A super review - Mike is highly experienced and takes pride in exceptional customer service. Thankyou for being our customer for 10 years - much appreciated.
Great Investment
Customer Service
Quality
Value
The space beneath the kitchen units is limited so all equipment was installed outside in a built cabinet, which was then treated to a waterproof stain. The system was explained to us in simple terms. All work was carried out in one day and the taste of the water was noticeably improved. After a couple of days the water drawn from the storage tank was softer. We elected to have a separate tap to supply drinking water. The only downside is that washing hands in the water leaves the skin feeling as though there is still soap on them, this was explained by the Rep that sold us the system so was expected and we take care when handling glasses with wet hands. We use less detergent and soap, kettles and pans do not get scale residue, the hot water and heating systems do not fur up. Great investment!
Customer in Windsor and Maidenhead Posted on 16/11/2020 , work completed 07/02/2020
The trader replied (on 26/11/2020)
We are super pleased that you are happy with your investment! Your review highlights the bespoke nature of choosing a water purification company against an off the shelf softener or basic softening company. Our men are highly trained water quality engineers and our bespoke equipment can be housed inside and out of your home. Here's to loving your investment for many years to come!
On time professional
Customer Service
Quality
Value
Lewis has been here before glad it was him very professional friendly and informative gave me advice also replaced drinking tap and explained how to use it better very helpful.
Customer in Hertfordshire Posted on 12/10/2020 , work completed 12/10/2020
The trader replied (on 10/11/2020)
Another fabulous 5***** review, our Engineering team work hard to ensure that you are happy with all aspects of your service - I will pass your comments on to Lewis. Many thanks.
Annual planned service.
Customer Service
Quality
Value
The annual service was planned in advance with timing and budget carefully explained. It was carried out efficiently, on the timetable planned by a clearly competent technician. The replacement of a vital cylinder was known beforehand to be needed, and its role was clearly explained to me. The clock in the installation was reset to display the correct time. I was assured that all was well with the water purifying machine. The technician was masked and fully complied with the virus regulations. The equipment was purchased in 2005, and I have felt confident with its performance ever since, and also with the maintenance. Undoubtedly, the kit enhances our water quality. Of course the central heating radiators have befitted. A great initial purchase, carefully looked after ever since.
Mike in North East Somerset Posted on 23/09/2020 , work completed 21/09/2020
The trader replied (on 11/11/2020)
Dear Mike, thanks for your detailed review, we are pleased that your equipment has continued to supply you with all of the benefits that pure water promised. It is equally good to read that you felt safe during our visit, we take the health and protection of our customers and staff very seriously during the current pandemic. Many thanks.
Annual service
Customer Service
Quality
Value
The annual service of our water filtration system was carried out yesterday by Elliot. He arrived on time and I found him a polite, well-mannered engineer who carried out the necessary work professionally.
Customer in Greater London Posted on 12/08/2020 , work completed 11/08/2020
The trader replied (on 26/11/2020)
five fantastic stars - I will pass your kind comments on to Elliot, many thanks.
Aquatec water filtration system
Customer Service
Quality
Value
This external unit was fitted in one day after seeing a very compelling scientific demonstration of the benefits to my local hard water supply. The system came with a new dual tap for separate double filtered drinking water. The unit was encased in a neat wooden framed stained box with all pipes protected and internally the equipment was frost protected by insulation pillows. The box top also doubles as a BBQ table layout! Operationally, the water effects were immediate. Drinking/food boiling water had a much cleaner taste. The water felt smooth on the skin, almost soapy, due to the absence of dissolved solids, although essential minerals are introduced after filtration. Water boiled in pans or kettles took approximately two thirds of the time compared to before, saving electricity and gas. Lime scale was reduced across all water outlets around the house, reducing cleaning and saving on chemicals. Most importantly, the dishwasher now requires neither salt or rinse aids with glasses and dishes remaining sparkling. Clothes also felt softer when washed. A highly recommended system from an excellent company and installer. The money benefits are multiple overall, comprising reduced energy bills, and zero or very low outlay on cleaning chemicals.
Customer in Oxfordshire Posted on 07/08/2020 , work completed 07/04/2017
The trader replied (on 25/08/2020)
Wow what a detailed review, we are thrilled to see that you really do love your system and all of it's benefits! We're happy that we've delivered as promised!
Delighted by our choice of company
Customer Service
Quality
Value
Very impressed with the whole process. We chose this company as partner had worked for Which many years ago. Visit by Karl, contact with Kerry and work carried out by Mike who has worked for the company for 17 years. High standard of work, neat and clean job. Would recommend to family and friends.
Customer in North East Somerset Posted on 23/07/2020 , work completed 20/07/2020
The trader replied (on 25/08/2020)
5 fabulous stars - we are super happy that you chose us to treat your water! Thankyou very much.
First Class Job - Water Purifying System
Customer Service
Quality
Value
We had the installation originially done in 2009,. They come once a year to maintian water purifying system (filters). Great start booking with Kelly, the installer rang before arrival which was handy. First thing I noticed, he got out of the van with their PPE, fixed up filters (2-3). Test the water supply to see if its okay. Did a first class Job.
P, Banbury Posted on 23/06/2020 , work completed 08/06/2020
The trader replied (on 30/11/2020)
We appreciate you taking the time to review us today, and that you felt you received a first class service. Music to our ears - good communication, you felt safe at home whilst we worked, and your system is delivering the water quality that we promised you. Take care and thanks.
Well done
Customer Service
Quality
Value
I have had the system for several years now and the difference to the quality of the water is palpable. Kelly in the office is always polite and helpful. Nice to receive a phone call from the engineer to give the time of expected arrival. The engineer, Kevin, who carried out the service this time, was polite, efficient and observed all the necessary procedures required due to the Corona Virus restrictions. Well done The Pure Water People Ltd. It is a pure pleasure to deal with your company.
Customer in Buckinghamshire Posted on 23/06/2020 , work completed 17/06/2020
The trader replied (on 30/11/2020)
We love a good five star review ***** It's great to see that you had such a positive experience with us and we do take great pride in this! Good communication, quality workmanship and safety is at the forefront of our ethos here at PWP. We are grateful to all of our customers that have continued to service their systems during the pandemic and thanks for your brilliant review.
Fantastic service
Customer Service
Quality
Value
The Pure Water People are excellent to deal with in every way - efficient, friendly, helpful and technically superb. All the people I dealt with went out of their way to be as helpful as possible and I would like to mention Kev, the engineer, who found a way to re-fit my system which had been left in a poor state by the people who installed my new kitchen. Also Kelly in the office, who is a pleasure to deal with. Overall they are a great company to work with.
Customer in Greater London Posted on 09/06/2020 , work completed 04/06/2020
The trader replied (on 15/06/2020)
A great review, both kelly and Kevin will be pleased to get a mention - we really do care about the service that you receive ! Thanks so much - Cathy.
Great before and after service of Silver series whole house purification system
Customer Service
Quality
Value
We were not happy with our water, with the scaling up of kettle, taps and shower heads. I didn't like the taste and my skin was always dry and itching. From the sales pitch which revealed why I didn't like the taste of the water to the installation of the system we really felt like valued customers and we still do. Kevin, who installed our system was so efficient and kind and he was obviously very keen to install the system to perfection. There were issues, we were told our water pressure was fine for the system which was not correct but this was resolved at no additional cost to us, there was a drainage issue with the drinking filter but this was very quickly fixed. Kevin who had to travel some considerable distance to us even came a few months later to build a box to surround the pipes outside. Nothing was too much trouble and we get annual calls from the Pure Water Company to make sure everything is to our satisfaction. Since the installation, as well as lovely tasting water which even the dog prefers, there has been no scaling on taps, kettle, shower heads and I would suspect our larger kitchen appliances. My skin is no longer flaky and washing hair and body is like bathing in that gorgeous water you get in Devon or Cornwall. Less soap and detergent used. This is a very reliable and caring company who are determined to give you their very best service.
Customer in Wiltshire Posted on 09/06/2020 , work completed 04/01/2019
The trader replied (on 15/06/2020)
Wow!!! what a wonderfully detailed review, we are so pleased that you love your system and that it is delivering on it's promises! The true measure of a company is how they treat customers when things do not go to plan - it is music to my ears that we took good care of you, and that you felt nothing was too much trouble, we appreciate your business and we do pride ourselves on our customers being happy. Speak soon and thank you. Cathy.
Excellent service and attention to detail
Customer Service
Quality
Value
We have been with this company for 12 years and the benefits of the systems installed and the superb quality of drinking and utility water since, have been well worth the initial set up costs. Organising a yearly service and all necessary filter changes at the same time has always been easy (since we do receive reminders) and the most recently attending engineer (Elliot) was professional, polite and knowledgable. We now require a new 3 way filter tap and we have not hesitated to ask this company to provide and fit (via Kelly) because with The Water People we are confident that we receive the best customer care and attention to detail. Excellent customer focus and we highly recommend.
Customer in Oxfordshire Posted on 05/06/2020 , work completed 20/06/2005
The trader replied (on 15/06/2020)
12 happy years of delivering pure water to your home, a lovely review - we are chuffed to bits! Here's to many more to come !
Great product excellent service
Customer Service
Quality
Value
It is coming up to 10 months since getting my Pure water purification system. The engineer whose name I regret I have forgotten, was excellent at his job. installation was extremely profession and the engineer went above and beyond. Purified water pumping through the arteries of this house have objectively contributed to reduced cleaning product and soap use. Our skin is in better nick. Happy to invest in a long term system to ensure good quality drinking water.
Customer in Gloucestershire Posted on 02/06/2020 , work completed 07/08/2019
The trader replied (on 15/06/2020)
we at The Pure Water People love our 5 star reviews ***** many many thanks.
An efficient service with friendly and helpful staff at each stage of the process from demonstration, installation and follow-up.
Customer Service
Quality
Value
The whole process was reliable and smooth. The staff were professional and friendly. We are pleased to drink pure water and avoid more plastic bottles in the environment. The system is easy to maintain and low cost. The reduction in lime scale has been great in a hard water area. We are using a lot less bubble bath, shampoo and so on. Elliott was a good installation engineer. We are pleased we took the step 9 months ago.
Customer in Oxfordshire Posted on 23/05/2020 , work completed 05/09/2019
The trader replied (on 15/06/2020)
It is always good to get a review proves that we deliver on our promises. We are equally pleased that you took the plunge 9 months ago - thank you so much!
What an impressive result in such a short time.
Customer Service
Quality
Value
Symptoms - kettle continually scaling up, taps with scale on them, drainer never coming clean and to finally confirm a big problem - our bosch washing machine (only 15 months old) wouldn't empty properly and there was a stale smell inside when we used it. The washing machine engineer came out and found the machine was almost completely scaled up and he advised us that a hard water supply was the cause and rectification cost wasn't included in our warrantee cover (however to help us he did a complete descale). That day we received as part of an area marketing campaign a test-tube with an offer to test our water hardness. I supplied filled tube and within 2 weeks received a call confirming the water was hard and a further appointment booked to do further tests. Being present when the test was done I was shocked to discover the amount of muck in our tap water. A further test demonstrated the benefit of effective cleaning with pure water. We knew that something had to be done and agreed a plan with the agent. Within 2 weeks the installation had been done, all arranged and the work done to high standard by a courteous installation team. Now for the results - in 2 months our old kettle looked as clean as when first used (without any descaling), drainers lost their dull finish and now look shiny and like new, no more problems with the washing machine, baths and shower heads look nice and clean - reduction in cost of materials and fuel makes a saving. Would I recommend? Yes.
Customer in Gloucestershire Posted on 21/05/2020 , work completed 11/07/2019
The trader replied (on 15/06/2020)
A really comprehensive review from inception to installation. We appreciate you taking the time to detail your positive experience with us. Thank you very much!
Great installation
Customer Service
Quality
Value
The entire process of buying and having this system installed was easy. The installation went like clockwork and was carried out by people that were friendly and knew the product and did an excellent job with no hitches,even returning a couple of weeks later to fit a plinth to the outside enclosure. A job well done.
Customer in Greater London Posted on 21/05/2020 , work completed 27/08/2019
The trader replied (on 15/06/2020)
***** fabulous five stars all around ***** we appreciate you taking the time to give us your feedback - thanks
What a difference!
Customer Service
Quality
Value
After seeing what was actually in our water when the various test chemicals were added, we had by then already made our minds up that we wanted this for our house. Our glass kettle is now totally free of limescale & looks as good as the day it came out of the box! The installation was excellent, I was surprised that it was only one chap, but he was very neat & tidy with his work both in & outside the house. I would highly recommend The Pure Water People
Customer in Hertfordshire Posted on 15/05/2020 , work completed 17/09/2019
The trader replied (on 15/06/2020)
Limescale free,neat and tidy installation - music to our ears, please do recommend us. many thanks. Cathy
Excellent Company and Great Workmanship and Install
Customer Service
Quality
Value
After a great demonstration on the water purification system in our house by the salesperson, we agreed to buy the unit. A quick install was booked over the phone and the Elliot the installer arrived on time on the day and explained the whole process of install. Elliot was very thorough and answered all my questions before install. He worked really hard for 5 to 6 hours and finished the install. The install was very clean and Elliot made sure all the rubbish was cleared and cleaned by him. I had nothing to clean after him. I was very pleased with the works carried out by Elliot and I would definitely recommend the company for its product and great customer service. Thank you.
Customer in Hertfordshire Posted on 07/05/2020 , work completed 24/10/2019
The trader replied (on 15/06/2020)
Elliot is a talented chap we will pass your lovely feedback on to him. we pride ourselves on good customer experience and this review details just that. Thanks for converting to Pure Water! Cathy.
Excellent Company to Deal With
Customer Service
Quality
Value
The Pure Water People did an excellent job for us in supplying and fitting our water purification system. It has made a terrific difference to our household. The limescale which had been part of our lives has now been eliminated, together with the need for the whole range of water softening products such as dishwater salt, rinse aid and Calgon in the washing machine. The benefits are greater than I could have imagined. The installation was done efficiently and on schedule. I would recommend the company as being knowledgeable, efficient, helpful and a pleasure to deal with.
Customer in Hertfordshire Posted on 04/05/2020 , work completed 10/10/2019
The trader replied (on 15/06/2020)
"The benefits are greater than I ever imagined" - thankyou for such a fantastic review, it makes all of our hard work worth it! we appreciate you taking time to review us. Cathy.
Efficient & tidy
Customer Service
Quality
Value
Everything was installed tidily and as promised. The system was fully tested and made operational. Then, 3 weeks later, a separate technician visited to check and assess the work which was greatly appreciated, for even greater confidence.
Anita, Gloucestershire Posted on 04/05/2020 , work completed 07/08/2019
The trader replied (on 15/06/2020)
Thanks for your review Anita - we appreciate your valued feedback.
Good installation. Great aftercare.
Customer Service
Quality
Value
We had a new system installed in Nov 2019 and the fitters arrived on time and explained the process and work to be undertaken before cracking on and completing the install and tidying up after. They succeeded in fitting the unit in our small porch which suited us much better than outside. We noticed some weeks afterwards a leak at the main stopcock which caused no damage but a wet floor under the cupboards. After contacting the company on the out of hours number a fitter/engineer rang us back gave us advice over the phone which temporally stopped the leak. The fitter arrived the next day in the morning and completed a full repair. I have contacted the company several times and on every occasion i was treated as though I mattered and nothing was too much trouble. I was rung recently by customer care dept. asking about our install and our aftercare and was there anything we needed. This is the first time i have ever been contacted by a company after 6 months to make sure everything was okay (which it was). I would recommend the Pure Water System and give the company full marks for their customer care.
Colin Clare Posted on 03/05/2020 , work completed 21/11/2019
The trader replied (on 15/06/2020)
We really do care and value all of our customers highly. ***** It's good to hear that when you encountered a problem we dealt with it swiftly. Our ongoing customer experience team forms an integral part of the service that you receive, and periodically we do check that your investment with us is delivering to it's promises! Thank you for a sterling review! Cathy.
Annual service
Customer Service
Quality
Value
Mike arrived to carry out the annual service on our water softener system on time and completed his work in a quiet and efficient manner, keeping me informed throughout. He made sure he maintained a safe distance and wore his IPE at all times. We have had the system now for 14 years and have never had anything to find fault with either the company or its engineers, we are always contacted to arrange the service and kept fully informed about any situation which could affect our appointments. Mike in particular is a credit to both the company and himself with both his demeaner and work ethics.
Customer in Oxfordshire Posted on 01/05/2020 , work completed 30/04/2020
The trader replied (on 15/06/2020)
Thank you for 14 years of loyalty, we appreciate your lovely review and I will pass your comments on to Mike he absolutely is a credit to us!
Installation and sale of pure water system
Customer Service
Quality
Value
Great sales pitch from the rep who came over. Very flexible for installation times, and nice friendly engineer who came to fix it all in. Well put together and clean tidy working throughout. Quite expensive product to buy but fantastic results and end product.
Aran Martin Posted on 30/04/2020 , work completed 19/11/2019
The trader replied (on 15/06/2020)
"fantastic results and end product" Just what we love to hear !!!! Thanks for a smashing review Aran.
Reliable company, efficient work, and expected end results.
Customer Service
Quality
Value
System was installed by Mike and his assistant who were very polite, professional and efficient in their work. Mike discussed everything with me before proceeding and during the installation. Had a couple of issues (dislodged pipe inside the unit and excessive usage of salt) following the installation which were both resolved by Mike who replaced the unit, quickly and professionally. Unit is working well since . No lime scale, soft water, less shampoo, and cleaning materials all round. We are very satisfied with the system and are happy to recommend this company and their proficient staff to anyone considering water purification in their home.
Customer in Greater London Posted on 23/04/2020 , work completed 23/01/2020
The trader replied (on 15/06/2020)
Thank you for your review, I am glad that your unit is working well after a couple of glitches,it is important to us that you are entirely happy with your purchase and that we restored your faith to recommend us to friends and family.
Maintenance and filter change
Customer Service
Quality
Value
Service and filter change carried out by a very personable Michael, quickly and without delay. If every tradesman who visited was as efficient the world would be a better place.
Customer in West Berkshire Posted on 22/04/2020 , work completed 22/04/2020
Maintenance and filter change
Customer Service
Quality
Value
Arrived at 9 am. distanced himself as the company informed us. The agent called Lewis wore his mask throughout his visit minimal contact with myself then carried out all that was required changed filters and disposed of the old ones. worked clean and tidy and the system is working very well. Very happy well pleased.
Phil Posted on 06/04/2020 , work completed 31/03/2020
The trader replied (on 15/06/2020)
*****five fabulous stars - thanks Phil *****
Annual Service
Customer Service
Quality
Value
Lewis from Aquatec came yesterday to do my annual service and to install a new tap. We were very pleased to see him especially in the circumstances (The Coronavirus pandemic). He was very informative and efficient and told us things and explained in great detail why we have to do this or that which we appreciated very much. He stuck to all the rules which his company stipulated to keep him and us safe in this dangerous time. Like the AA man Lewis is a very nice man all round.
Customer in North Somerset Posted on 02/04/2020 , work completed 01/04/2020
The trader replied (on 15/06/2020)
*****Lewis is a thoroughly good chap! He cares about our customers and always makes the effort to be thorough and personable, I will pass your feedback on to him.
Service of Water Softener System
Customer Service
Quality
Value
The Service Engineer Lewis was very efficient and considerate of the safe distancing rules. All materials used or removed were taken away for disposal.
Customer in North Somerset Posted on 01/04/2020 , work completed 01/04/2020
Service
Customer Service
Quality
Value
Kevin came to me on time, carried out the service efficiently there was no mess you would not have known he had been. Would recommend the company - we have been with them for approximately 15 years.
Customer in Swindon Posted on 26/03/2020 , work completed 20/03/2020
The trader replied (on 15/06/2020)
Thank you for 15 years of custom - we appreciate your five star review and positive feedback.
Annual Service
Customer Service
Quality
Value
The regular annual service was carried out today by Lewis, who called 10 minutes before arriving so that we could prepare for his arrival. The service was, as usual, thorough, and the settings tweaked to improve effectiveness. Recommended efficient service.
Customer in Buckinghamshire Posted on 25/03/2020 , work completed 25/03/2020
Yearly maintenance for water softener
Customer Service
Quality
Value
We have always been very satisfied with the yearly maintenance of our Water Softener. The Engineers have always been very professional and informative about the system. We would highly recommend this company and their products.
Customer in South Gloucestershire Posted on 24/03/2020 , work completed 24/03/2020
The trader replied (on 15/06/2020)
Thanks for five fabulous stars ***** we could not ask for better!
Regular maintenance
Customer Service
Quality
Value
We have used this company to service our water filtration system for many years and they are always efficient and friendly. Support staff in the office are also very efficient and helpful.
Customer in Surrey Posted on 20/03/2020 , work completed 20/03/2020
Very efficient service
Customer Service
Quality
Value
We have used Pure Water People since our purification system was installed over 10 years ago. Yesterday’s service by a Elliott was as first class as ever. No mess and everything explained in detail.
Customer in Wiltshire Posted on 18/03/2020 , work completed 17/03/2020
The trader replied (on 15/06/2020)
A customer of 10 years and still going strong - thanks for your kind review.
My review
Customer Service
Quality
Value
Came on time as they said, engineer did the job quickly and a great job. Cleaned up after himself.
Tony, Middlesex Posted on 17/03/2020 , work completed 17/03/2020
The trader replied (on 10/09/2021)
5 fabulous stars - many thanks
Excellent Service
Customer Service
Quality
Value
Excellent service, would definately recommend them, from the receptionists, to the installers they were very polite and reliable.
Customer, Wiltshire Posted on 11/03/2020 , work completed 11/03/2020
Service call
Customer Service
Quality
Value
An issue arose with a recently installed water purification system. A call to the supplier resulted in a prompt engineer visit. Kevin diagnosed and fixed the issue in a polite, friendly and professional manner. Can't ask for any more.
Customer in Hertfordshire Posted on 10/03/2020 , work completed 10/03/2020
Always Helpful
Customer Service
Quality
Value
Maintenance of a previously supplied and fitted water purification system. Always on time and efficient, this time no different. Filters changed, system checked, advice given. All good. Mike Hagues was the engineer today.
Customer in Oxfordshire Posted on 08/03/2020 , work completed 06/03/2020
Excellent service
Customer Service
Quality
Value
Lovely to meet Kevin who got on with the work in hand, it was to return a unit after repair and I was amazed how quick and efficient it all was as it looked a tricky job to me!! Kevin showed and told me how it all worked which was fantastic. Very chuffed with everything about this company and thank you so much to Kevin for his top class service.
Customer in Swindon Posted on 08/03/2020 , work completed 05/03/2020
The trader replied (on 15/06/2020)
we're chuffed with your review ! five stars - thank you so much!
Replacement housing
Customer Service
Quality
Value
We have had their filtration system for nearly 10 years and we have never regretted the investment. Having full pressure filtered water throughout the house is so much better than living with the hard water in our area. They may not be the cheapest systems but they do a great job. Some reviewers complain about the cost of the annual service but they may not realise it includes replacement filters as well as the labour. Unfortunately, after 10 years the wooden box used to house the system outside our house finally succumbed to the weather and needed to be replaced, so we ordered a replacement box. The very friendly engineer (Mike Hagues) turned up on time and installed the new box. This required him to rearrange the system to make the layout more compact and while he was at it he reordered the filters (because since it was installed the recommended sequence has changed). The marine ply used is better than the original and this time it comes supplied with insulation to reduce the risk of freezing. The work was undertaken very professionally and the end result looks great. Plus it is a slightly smaller box, which is better.
Customer in Oxfordshire Posted on 06/03/2020 , work completed 06/03/2020
Great company
Customer Service
Quality
Value
They are a great company, always let you know when they are coming. Very professional & polite staff and always do a satisfactory job. Kevin was the engineer today .
Customer in Swindon Posted on 06/03/2020 , work completed 06/03/2020
A good company
Customer Service
Quality
Value
Lewis came out today and told me exactly what is going on with the system replaced all filters did all the system checks all over and done with in 45 mins I have always expected good service from this company and I get it.
Customer in Windsor and Maidenhead Posted on 06/03/2020 , work completed 06/03/2020
Very professional service
Customer Service
Quality
Value
The whole experience with Pure Water has been very positive and highly recommend them. Kevin was very professional and very helpful clarifying all the steps of what he was doing for the service contracted. Very happy with the whole experience indeed.
Customer in Greater London Posted on 03/03/2020 , work completed 03/03/2020
The trader replied (on 06/03/2020)
Thankyou for such lovely feedback. we really do pride ourselves on your customer experience, and we are VERY happy that you are happy! MANY THANKS!
Aquatec Purification system filter change
Customer Service
Quality
Value
The engineer kevin arrived in good time. Explained what he was going to do. Tested the mains water from the purification system which was ok. he then changed the drinking water filters. When complete checked the system was ok. Also checked for leaks before leaving. The place was left clean and tidy. A good job done
Customer in Greater London Posted on 28/02/2020 , work completed 19/02/2020
Servicing and maintenance of water softener system
Customer Service
Quality
Value
The team (Lewis and Nihkz) arrived on time and were very polite and knowledgeable. Lewis has been to me a number of times and has always been helpful and efficient. No messing, got down to the job straight away and checked all the processes, checked the condition of the water flow and softness of both hot and cold water. Regeneration was also checked. Very pleased with their work, they even refilled my salt container for me and took away the bag. The cost has gone up over the years but its about what one would expect. Thanks boys’ good job.
Customer in Wiltshire Posted on 27/02/2020 , work completed 26/02/2020
The trader replied (on 06/03/2020)
FIVE FABULOUS STARS***** WE COULD'NT ASK FOR BETTER!
Great, efficient service
Customer Service
Quality
Value
No hesitation in recommending the company efficient service, great to have pure water.
Customer, Surrey Posted on 26/02/2020 , work completed 26/02/2020
Efficient service
Customer Service
Quality
Value
Lewis and a trainee called Rikki serviced our water filter system today. They were efficient and polite, explaining everything that they were doing. Lewis answered my queries and they left everything clean and tidy.
Customer in Hertfordshire Posted on 25/02/2020 , work completed 25/02/2020
Installation of water purification system
Customer Service
Quality
Value
Delivered everything they said they would. Great service. Friendly engineer (Kevin) who explained everything he did and why. Explained about the aftercare etc. Kevin even called once he had returned home just to check if everything was okay with the system! I have left the review a while just so I could explain the benefits. The water is giving us extra bubbles from soap and both my wife and I feel our skin is softer but more importantly there is no limescale on our taps or in our kettle.
Steve, Welwyn Garden City Posted on 20/02/2020 , work completed 02/02/2020
The trader replied (on 06/03/2020)
Hi Steve, I appreciate your "new" customer review, I am pleased to see that you are enjoying your Pure water, not only seeing the benefits but feeling them too! I will pass your feedback on to Kevin he is highly experienced and cares that you get the most out of your investment with us, in truth all of our Engineers are exactly the same! Here's to years of fabulous water! Regards, Cathy
Happy customer
Customer Service
Quality
Value
Efficient service, turned up on time and got on with it.
Kevin, Berkshire Posted on 20/02/2020 , work completed 20/02/2020
The trader replied (on 06/03/2020)
Fabulous Five star reviews***** Thankyou from all at PWP!
My review
Customer Service
Quality
Value
Company is excellent. All dealings are great, Both engineers we have had recently are great. I was sceptical, but they were brilliant. They are a good company. I would highly recommend.
Beryl, Middlesex Posted on 19/02/2020 , work completed 19/02/2020
The trader replied (on 06/03/2020)
Hi Beryl, I am super happy that you are a Pure water convert and no longer sceptical. we really do work hard to try and exceed our customers expectations and you have proven this with your lovely review. we really appreciate it - thank you so much!!!!
Change of filters
Customer Service
Quality
Value
I have now had a whole house water purification system by Aquatec for over a year, excellent results and would not not live without it now. The filters were due to be replaced and this was done today. Excellent service in reminding me of this and setting up a date convenient to me for this change to be done. Kevin who installed the filters today was marvelous, showing me in great detail what needed to be done in case I decided to attempt this myself in the future. Friendly and efficient are just tow words I chose to describe Kevin, what an asset to Aquatec. He reset the system tested the water shook hands and went on to his next job --well done Aquatec!!
Customer in Hertfordshire Posted on 18/02/2020 , work completed 18/02/2020
The trader replied (on 06/03/2020)
We are so pleased to hear that you cannot live without your system, it really does deliver to the promises that we make. I will pass your lovely feedback on to Kevin and the Engineering team - we love Kevin to bits, he has an amazing work ethic and is highly skilled! see you soon, thanks so much Cathy.
Kevin visited today to return our unit after repairing a leak.
Customer Service
Quality
Value
Excellent service by company and serviceman, Kevin, he worked competently and quickly. He was polite and cheerful. Thank you!
Customer in Wiltshire Posted on 17/02/2020 , work completed 17/02/2020
The trader replied (on 06/03/2020)
I will pass your lovely feedback on to Kevin - many thanks for such a glowing review.
Reliable service
Customer Service
Quality
Value
They have regularly serviced our water softener since it was installed in 2012. They always phone to remind us that a service is due and once a time is agreed they keep the appointment. They carry out the service professionally, explain what they are doing and answer any questions. There is no fuss and they do not create any mess. The one time there was a problem after they left it was quickly resolved by phoning their office. This time the service could not be faulted.
Customer in Hertfordshire Posted on 14/02/2020 , work completed 14/02/2020
The trader replied (on 06/03/2020)
five fabulous stars ***** we really could'nt ask for better - thankyou so much!
Quality never lets you down
Customer Service
Quality
Value
We had the Aquatec Whole House Purification System installed in January 2014. We live in the Chilterns a very high rated hard water area. Kettles, cysterns, taps everything was caked in limescale. The choice was one of the best decisions, the installation was impecable, the two engineers were professional, polite, considerate and helpful. The impact on our house has been palpable kettles last a long time, sinks and taps no longer encrusted with limescale, toilets and cysterns easy to maintain, we do not buy bottled water since the installation. Annually we have the system serviced, the engineers are all of the same professional, polite efficient standard, punctual courteous. Happy to share what they are doing and why. I would highly recommend this product and the service.
Customer in Buckinghamshire Posted on 13/02/2020 , work completed 13/02/2020
The trader replied (on 06/03/2020)
Wow!!!! such an incredible review, we are so pleased that you are loving your pure water and experiencing all of it's wonderful benefits! we are committed to providing you with first class equipment and great service, and your review speaks volumes. please do recommend us to friends and family and don't forget our referral program to give you that added incentive! regards, Cathy
Excellent service from Lewis
Customer Service
Quality
Value
Highly recommended and professional tech, Lewis. I just want to thank you for your assistance and service today, completed on time and at the price quoted. The company are always helpful letting know what is needed to be done and providing a cost and to date always spot on.
Customer in Oxfordshire Posted on 12/02/2020 , work completed 12/02/2020
The trader replied (on 06/03/2020)
Lewis is a popular chap here on Which - I will pass your smashing feedback on to him and the team. We look forward to speaking to you soon.
Installation of gold system
Customer Service
Quality
Value
All aspects of the purchase and installation were dealt with very efficiently and professionally. Our installer Mike was excellent and could not be faulted. He discussed every aspect of the installation with us before he carried out the work and made sure that all the equipment was installed in places that were most convenient to us. We were particularly impressed at how he was able to install the outside unit in a very awkward space and make a bespoke box to protect it. He also made sure that we retained as much space as possible under the sink. His work was to an extremely high standard and he left everything very clean. He also explained everything very clearly. I would certainly recommend this company.
Customer in Hampshire Posted on 10/02/2020 , work completed 07/02/2020
The trader replied (on 06/03/2020)
A lovely review - Mike is one of our most Senior water Engineers and he is super talented! we really will go the extra mile to ensure that every aspect of your investment and installation is completed to perfection and ultimately that you are happy. I will pass your kind words on to him. Kind regards - Cathy.
Maintenance and servicing of unit
Customer Service
Quality
Value
Lewis, the engineer, came to service our unit which we have had since 2012. He was quick, careful and efficient. He explained his procedure and gave us tips on how best to use the equipment. He left the place tidy when he finished. We were very happy with the service we received.
Customer in Greater London Posted on 06/02/2020 , work completed 06/02/2020
The trader replied (on 06/03/2020)
Five Fabulous stars - Thankyou so much!
Water softener/treatment unit service
Customer Service
Quality
Value
The engineer, Lewis, was very courteous and polite. Explained what he was doing when I was curious. Carried out the service in a professional manner. Cleaned up well afterwards.
Customer in Gloucestershire Posted on 05/02/2020 , work completed 05/02/2020
Yearly services the water system
Customer Service
Quality
Value
Lewis came to do the service as usual. He did a very good job and explained the result very details. We have been with Pure Water for 3 years and they always contact us when the service due.
Customer in City of Bristol Posted on 04/02/2020 , work completed 04/02/2020
The trader replied (on 06/03/2020)
We could'nt ask for better than a five star review - many thanks!
Great work
Customer Service
Quality
Value
Today,Lewis came in to service our unit which we’ve had since 2007. We have this serviced every 2 years. Lewis explained that everything was fine with the unit and the water quality was good. Would certainly recommend the pure water people to anyone for their good,efficient service.
Customer in Swindon Posted on 31/01/2020 , work completed 31/01/2020
Annual system service
Customer Service
Quality
Value
Had the same engineer (Lewis) as last year. Remembered the property and the system. Worked very efficiently and left the place tidy once he'd finished. Excellent service.
Customer in Surrey Posted on 14/01/2020 , work completed 07/01/2020
The trader replied (on 28/01/2020)
Thankyou for your comments, Lewis does love to get a mention from his satisfied customers!
Annual maintenance
Customer Service
Quality
Value
Lewis carried out filter changes and a thorough test of the system and flow rates throughout the house. The works were quickly and efficiently carried out, he was very informative and gave advice on frost protection.
Customer in Northamptonshire Posted on 14/01/2020 , work completed 14/01/2020
The trader replied (on 06/03/2020)
five stars could not be better ***** Big PWP love x
Good work
Customer Service
Quality
Value
One of the pipes was replaced and made sure the valve was working. Lewis was very thorough, and explained what he was doing as he did it and checked the water afterwards to make sure there were no leaks. It was all done on the date scheduled by Lewis who was very friendly and helpful.
Customer in Oxfordshire Posted on 02/01/2020 , work completed 02/01/2020
The trader replied (on 28/01/2020)
thanks for your lovely review, Lewis is a highly experienced member of our Engineering team - i will pass your feedback on to him. Regards, Cathy.
Very pleased.
Customer Service
Quality
Value
Very pleased with the service. Top man.
Malcolm, Oxfordshire Posted on 06/12/2019 , work completed 06/12/2019
Friendly and helpful
Customer Service
Quality
Value
Annual system maintenance. Nice to see same technician as last time. Friendly and helpful. Efficient at his job, no problems.
Joy, Warwickshire Posted on 04/12/2019 , work completed 04/12/2019
The trader replied (on 06/03/2020)
we love five stars here at PWP and we love our happy customers! ***** Thankyou so much !
Prompt, professional & courteous.
Customer Service
Quality
Value
Came to overhaul and service Water Treatment System. Various questions asked of the trader, and all answered satisfactorily. This is an annual service and each year they have arrived when expected.
Peter, Warwickshire Posted on 04/12/2019 , work completed 04/12/2019
The trader replied (on 28/01/2020)
Hi Peter, good to see that you are keeping your whole house purification system well serviced. All of our Engineers are trained to the highest of standards and they genuinely care about our customers and the service that you receive. kind regards, Cathy
My review.
Customer Service
Quality
Value
Sorting the water purification system. Very thorough and did in a methodical manner.
Margaret, West Midlands Posted on 04/12/2019 , work completed 04/12/2019
The trader replied (on 06/03/2020)
Thanks for taking the time to give us a FIVE STAR REVIEW! Brilliant !
Friendly and professional
Customer Service
Quality
Value
Every engineer we have had to service our water system has been prompt and friendly. Customer service is outstanding.
Lisa, Warwickshire Posted on 04/12/2019 , work completed 04/12/2019
Reverse Osmosis Drinking Water System
Customer Service
Quality
Value
The storage vessel for my RO system was not filling properly. Pure Water's engineer, Lewis, contacted me very promptly after I sought assistance and then subjected all parts of the system to a thorough testing to not only ensure that the initial problem was rectified but also that everything else was also working correctly. Lewis' attention to detail was meticulous and he was also very pro-active in keeping me well informed at all times. He even rang me a few hours after completing the task to check that everything was indeed working perfectly. Overall, Pure Water's customer service was exemplary. Everybody with whom I had contact was unfailingly professional, friendly and helpful. They made a problem into a pleasure.
Tony, Warrington 03/12/2019 Posted on 03/12/2019 , work completed 29/11/2019
The trader replied (on 28/01/2020)
Hi Tony, Exemplary service is music to our ears!!! It's great to see our customers acknowledging our highly skilled staff and the service that you received - in such detail. we do work hard to ensure that you are 100% happy with all aspects of your "Pure water Journey" and reviews like this go a long way to show that we are doing it right! Thanks so much - we are chuffed to bits! A very happy manager - Cathy.
Pleasant, prompt, clean & professional.
Customer Service
Quality
Value
Changed filters, checked water standard & system. Arrived within time limit & was very pleasant. Work was done to agreed price.
Carolyn Ann, Avon Posted on 03/12/2019 , work completed 03/12/2019
Prompt & professional.
Customer Service
Quality
Value
Lewis was polite & helpful.
William, Avon Posted on 02/12/2019 , work completed 02/12/2019
The trader replied (on 06/03/2020)
William thankyou for taking the time to give us ***** FIVE SUPER STARS!
A thorough job
Customer Service
Quality
Value
the annual service of our water system took place today, a thoroughly comprehensive job, carried out with professionalism.
James, Avon Posted on 02/12/2019 , work completed 02/12/2019
Very thorough and helpful
Customer Service
Quality
Value
Arrived on time - carried out work to agreed standard and budget. Offered aftercare if need and offered helpful advice for future servicing.
Patricia, Oxfordshire Posted on 02/12/2019 , work completed 02/12/2019
Yes
Customer Service
Quality
Value
Checked water treatment system.
John, Oxfordshire Posted on 29/11/2019 , work completed 29/11/2019
My review.
Customer Service
Quality
Value
Service etc. Was a trader we've met before, which is good. Friendly & professional.
Which? Trusted Traders Consumer Posted on 27/11/2019 , work completed 27/11/2019
As arranged
Customer Service
Quality
Value
Annual service - all carried out fine - arrived in time slot given. Fully satisfied.
Joyce, Avon Posted on 27/11/2019 , work completed 27/11/2019
Considerate & professional.
Customer Service
Quality
Value
Difficult problem solved after careful investigation. Finally resolved all issues.
Robin, Buckinghamshire Posted on 26/11/2019 , work completed 26/11/2019
My review
Customer Service
Quality
Value
Was late with coming but did phone to let me know. The young man was very polite and accommodating in the work area very well even though it was very wet. The filters are outside. He was very informative and let me know what he was doing - all the changes he informed me about
William M., Buckinghamshire Posted on 26/11/2019 , work completed 26/11/2019
Twenty-one years of a quality product, and the excellent service continues...
Customer Service
Quality
Value
Our investment in Aquatec's pure water system has been one of our best decisions. This is a Company who puts integrity before financial gain and deserves to be commended. We don't have a maintenance contract, but their customer services reminds us each year to have our system serviced. The price covers replacement parts and ensures the two units (house water softener and drinking water) work at maximum capacity. When finally our original unit water softener unit began to leak they removed it and suggested several solutions. We opted to purchase a four-year old model being removed from a house up for sale. We agreed a price, but between that deal and the fitting a week later the house purchaser decided to keep it. Instead of telling us we'd missed out, Kelly arranged for us to have a brand new unit fitted for the same price and gave us a six-year guarantee! And, Elliot, as with all those Aquatec's engineers over the years, was a pleasant young man and has now done a splendid refit.
Ruth Johnson Posted on 15/11/2019 , work completed 14/11/2019
The trader replied (on 28/01/2020)
Hi Ruth, wow!!!! Thank you for your detailed and wonderful review, we really do care about every aspect of our customer relationships - not just that your purification system is performing well, but that you receive a first class service from us at all times! we value your 21 years of custom and it is reviews like yours that prove just that! we look forward to seeing you soon to service your new systems. kind regards - Cathy.
Service.
Customer Service
Quality
Value
Everything was explained to me. Very helpful, nothing was too much trouble for him. Would recommend him.
Heather, Wiltshire Posted on 15/11/2019 , work completed 15/11/2019
Informative and efficient
Customer Service
Quality
Value
Welcoming at front door, polite and informative. Explained work to be carried out within authorisation criteria's.
Jane, Avon Posted on 14/11/2019 , work completed 14/11/2019
Service
Customer Service
Quality
Value
Full service, replace filter. Explained clearly what engineer was doing.
Carole, Avon Posted on 14/11/2019 , work completed 14/11/2019
The trader replied (on 06/03/2020)
Carole, thanks for 5 super stars ***** were happy that you are...... thanks.
My Review
Customer Service
Quality
Value
It is very difficult to rate quality and service it was a yearly fitter change which I feel at 180.00 it isn't good value but has to be done by Aquatec or they invalided the guarantee. Quality I presume of fitters are of good quality. Lewis who did the service was friendly, helpful, knowledgeable and extremely polite. I would recommend this service.
Margaret, Hertfordshire Posted on 13/11/2019 , work completed 13/11/2019
The trader replied (on 28/01/2020)
Hi Margaret, Thank you for your 5 star reviews, and for recommending our service. with regards to your warranty, we supply you with a bespoke advanced water treatment system that could well be adapted to your specific needs for your home or health, we have highly qualified engineers (not plumbers) that are trained to technical levels to understand water purification, your filters are unique to the brand as is the service, a standard service engineer or plumber would not be able to look after your equipment and check that it is performing to the levels that you have invested in. in the changing face of industry and business we have not changed our servicing prices for many years, however the greater part of the cost of your service is now levied against increased fuel costs, plastics, manpower etc and we do try to ensure that value for money is balanced alongside of this. we appreciate your business and will continue to offer the best servicing prices that we can. kind regards, Cathy.
Prompt, professional.
Customer Service
Quality
Value
Kevin the engineer was very friendly & came to tighten a loose tap. Although that was all Kevin was booked to do, he also made general water check & adjustments. I was very pleased with his work and he cleared up really well.
Rowena, Surrey Posted on 12/11/2019 , work completed 12/11/2019
The trader replied (on 28/01/2020)
Hi Rowena, lovely feedback, we would always check that your system was in good working order - even if we were visiting to fix a loose tap! we care about your investment with us and that your system is living up to it's promises! happy days! many thanks - cathy
Water treatment installation by Pure Water People
Customer Service
Quality
Value
The installation engineers Kevin & Mike attended our property promptly at the time arranged and clearly outlined the procedures to be undertaken and the expected duration of the work to completion. They worked tirelessly throughout the day keeping us fully abreast of developments and overcame any potential issues with good humour and excellent workmanship. All queries were dealt with comprehensively and in a patient and understanding manner and no task was too much trouble. Their friendly and approachable attitude was both refreshing and reassuring and was a great advertisement for their company. We are absolutely delighted with the dramatic improvements in our water supply and would have no hesitation in recommending this company, their employees and their uniquely effective water treatment systems to anyone who would benefit from an improved and healthier water supply with the minimum of fuss and inconvenience.
Customer in Hertfordshire Posted on 11/11/2019 , work completed 08/11/2019
The trader replied (on 28/01/2020)
fantastic five star reviews! mike and Kevin are part of our senior Engineering team and I have forwarded this wonderful review to them both. we really do care about your investment with us, we want you to experience a first class service from The Pure water People and you did just that!!!! wonderful happy customers - and we are chuffed to bits! Please do recommend us to lots of people and you will benefit from our customer referral scheme too! kind regards, Cathy.
Service: excellent.
Customer Service
Quality
Value
Lewis was very neat & tidy in appearance & work. Efficient use of time - he explained everything he did very well. Didn't complain about carrying heavy bags of salt from the bottom of my garden.
Jacqueline, Middlesex Posted on 11/11/2019 , work completed 11/11/2019
My review
Customer Service
Quality
Value
Efficient, on time, informative.
Judith, Buckinghamshire Posted on 11/11/2019 , work completed 11/11/2019
Full service.
Customer Service
Quality
Value
Full service.
Avril, Gloucestershire Posted on 11/11/2019 , work completed 11/11/2019
My review
Customer Service
Quality
Value
They came to do our yearly check. Always on time and very efficient. Always tell me what they are doing and checking for. Would definitely recommend them.
Which? Trusted Traders Consumer Posted on 08/11/2019 , work completed 08/11/2019
Very pleasant.
Customer Service
Quality
Value
Very pleasant, clean & tidy.
Daphne, Wiltshire Posted on 08/11/2019 , work completed 08/11/2019
My Review
Customer Service
Quality
Value
We have had our fitter for several years now with Aquatec coming out once a year to service it. We have no limescale since installation. All the engineers have been prompt, polite and professional. No problems to date!
Colin, Oxfordshire Posted on 06/11/2019 , work completed 06/11/2019
The trader replied (on 28/01/2020)
No Limescale !!!!! your investment with The Pure water People was a wise one then! thank you for your review, we appreciate your feedback!
Service
Customer Service
Quality
Value
Very professional staff. Explained everything clearly. Carried out work efficiently.
Maureen, Oxfordshire Posted on 06/11/2019 , work completed 06/11/2019
Prompt and professional
Customer Service
Quality
Value
We have had Aquatec water softening system for over 10 years now and we are delighted with the system and their service.
Teresa, Avon Posted on 06/11/2019 , work completed 06/11/2019
The trader replied (on 28/01/2020)
Happy 10 year anniversary !!!! we too are delighted that you continue to experience all of the benefits that your investment into pure water promised. we look forward to visiting you over the next twenty years! regards, Cathy.
Annual service and filter change
Customer Service
Quality
Value
The engineer turned up promptly on time and was polite throughout the whole of his visit. He knew all about our installation and asked if the problems that we had with the system last year, when it was reinstated after building works in the kitchen, had been sorted. The work was carried out efficiently with little mess and he wiped up water that was spilt.
Customer in Gloucestershire Posted on 05/11/2019 , work completed 05/11/2019
My review
Customer Service
Quality
Value
Service and maintenance.
Steven, Bedfordshire Posted on 04/11/2019 , work completed 04/11/2019
Prompt service.
Customer Service
Quality
Value
Engineer arrived at scheduled time an did a very professional and comprehensive service on water purification system.
Stephen, Bedfordshire Posted on 04/11/2019 , work completed 04/11/2019
Thorough service.
Customer Service
Quality
Value
Engineer arrived on time and carried out a thorough, professional service on the water filter system. Gave helpful advice.
Sheila, Bedfordshire Posted on 04/11/2019 , work completed 04/11/2019
Prompt and professional
Customer Service
Quality
Value
Carried out services of 'Aquatic' water filtering system effectively and efficiently. Technician was polite, cheerful and helpful. Completing visit by explaining all the work carried out.
Margaret, Oxfordshire Posted on 03/09/2019 , work completed 03/09/2019
Certainly prompt & professional.
Customer Service
Quality
Value
The water pressure in the kitchen was weak! After servicing the filters the plumber took time to search out the problem and did not give up until he had found it. He was helpful, amazingly so friendly and I would recommend him to anyone. The plumber to beat all plumbers.
Gwen, Buckinghamshire Posted on 29/08/2019 , work completed 29/08/2019
The trader replied (on 28/01/2020)
Hi Gwen, such a lovely review, we do work hard to ensure that your annual service with us is value for money. glad your water pressure is back to normal now! speak soon, Cathy.
Prompt and professional
Customer Service
Quality
Value
Annual check up. Arrived on time, did work quickly and efficiently.
E, London Posted on 07/08/2019 , work completed 07/08/2019
Prompt and professional
Customer Service
Quality
Value
Liam came to carry out the annual service on our water system. He was polite, knowledgeable and gave good advice. I would be more than happy if he came again next year.
Suzanne, Surrey Posted on 05/08/2019 , work completed 05/08/2019
Timely & efficient
Customer Service
Quality
Value
Routine service. No issues, except "slight" indication metallic taint. Thorough checks. Demonstration of sludgy salt effect at bottom of salt bin-turned over salt to disperse useful suggestion to empty & refill the drinking tank. Water tasted fine. Good impression of competence.
Malcolm, Hertfordshire Posted on 01/08/2019 , work completed 01/08/2019
The trader replied (on 08/08/2019)
Hi Malcolm, Thanks for your feedback, our engineers are highly skilled and I am pleased that your drinking water tastes as good as new! Here's to many more years of fabulous Pure Water!
Top job, top gent - job done
Customer Service
Quality
Value
Annual service & filter change. On time - total professional, real nice guy, explained everything, escalated one observation got immediate qualification of his assessment - all good. Great product/great service - Liam is top!
Karl, Buckinghamshire Posted on 30/07/2019 , work completed 30/07/2019
5 months of brilliant water - really good!
Customer Service
Quality
Value
We've had our Pure water system fitted 5 months now and thought we would wait and see how everything went before giving a review. Everything is brilliant, my daughters excema has improved massively and the water is so good around the house and so lovely to drink with. Neill was the initial person that visited us and he was very relaxed and gave us thorough information, and Mike fitted our system and was very clean tidy and we felt confident that he could and did a good job. It is not cheap but you pay for what you get, we have recommended to friends and family since this - we are very happy!
Carly, South Gloucestershire Posted on 22/07/2019 , work completed 14/03/2019
The trader replied (on 08/08/2019)
Thank you for a wonderful review Carly, we will absolutely guarantee that your system will continue to remove ALL of the limescale around your home and protect your appliances, and furthermore will provide you with beautifully polished pure drinking water for you and your family. we are committed to ensuring that every aspect of your investment is in tip top condition as we forge a relationship together for years to come, we look forward to checking up on you soon. Kind regards, Cathy.
On the ball
Customer Service
Quality
Value
Very professional in all aspects. On time, clean and tidy. Answered any questions asked.
Jeffrey, Avon Posted on 22/07/2019 , work completed 22/07/2019
Professional.
Customer Service
Quality
Value
1) Install water purification system. 2) Done to agreed schedule and budget. 3) Liam installed the system. 4) He explained patiently all the work to be done. 5) He is a very nice, calm, patient and diligent person. 6) He did a very good job. 7) We are very happy with his work. 8) We would recommend The Pure Water People.
Vijaykumar, Middlesex Posted on 19/07/2019 , work completed 19/07/2019
Always prompt with reminders.
Customer Service
Quality
Value
Good service over the past ten years.
Laurence, Warwickshire Posted on 18/07/2019 , work completed 18/07/2019
On time and professional.
Customer Service
Quality
Value
Filters were changed and water tested. Maintenance charge and charge for filters were normal. The trader is always helpful over the phone and when they come to maintain my water softener. They say if there is a problem do not hesitate to phone them.
Jocelyn, Berkshire Posted on 15/07/2019 , work completed 15/07/2019
The trader replied (on 22/07/2019)
Hi Jocelyn thanks for taking the time to review us, I will pass your thoughts on to our Customer Services team they do take great care to ensure that our customers are happy!
Prompt and professional
Customer Service
Quality
Value
Elliott was a lovely man and did an excellent job. We only had the system fitted yesterday, so can't comment on the long term. I was rather pricey but feel it is worth it as we have such hard water being on chalk.
Roger, Hampshire Posted on 08/07/2019 , work completed 08/07/2019
The trader replied (on 22/07/2019)
Hi Roger, thanks for your speedy response we will keep in touch with you over the next few months to ensure that your investment is delivering and performing as promised. Here's to many happy years of fabulous water !!!
My review
Customer Service
Quality