The Pure Water People

Lee the engineer from the pure water people has just installed our new water system and could not be happier , polite and professional all throughout whilst explaining every step of the way , we could not be happier with the service.

We decided to install a water softener for our new build house before even completing the purchase. We used Which Trusted Traders to find a supplier and The Pure Water People was a clear winner as they specialised in these systems. Booking an initial visit was easy, Neil arrived on time, gave a very useful demonstration of the water softening system, assessed the space available for the installation and clearly explained what our options were. We decided to go for the full softening and filtration option with a three way tap to provide drinking water. The installation was booked less than a week later. Mike - the installation engineer was a lovely guy. He took great care with all our new flooring and fittings, installed the system very neatly - using much less of the storage space than we anticipated. He also provided us with some very good tips on local pubs and walks, as we were new to the area and he was a local, and was generally very good company. The system has been in for 3 days now and we can really see, taste and feel the improvement. There is no scum in cups of tea, glasses are sparkling when they come out of the dishwasher and our skin feels softer after washing. We would strongly recommend this company

We are very happy with our water softener install, the water is very tasty and no more limescale! From the first meeting where Françoise explained and demoed everything in amazing detail, to the installation by Mike the whole process was seamless and the guys were a pleasure to deal with.

The annual service carried out by Lewes was both thorough and done efficiently. He explained various things about the system. He was polite and clean in his work He arrived on time considering the current traffic problems.

Once I decided on installing a softener I looked for a local agent and all the best reviews pointed to The Pure Water People. I had a rough idea of what I needed and contacted TPWP for a home visit. Neill visited and made his suggestion as to what system I should have which was inline with what I had in mind. So far so good. No pressure to purchase and when I was ready I contacted the office where they arranged a day to install to suit my schedule. Mike arrived on time to install and was a consummate professional. Great installation, no mess and perfect clean up. From start to finish a great job all around with good communication throughout. Highly recommended

I recently had The Pure Water People install a water softener at my house. I'd used them for a similar installation at a different address 2-3 year prior. A close relative also had a water softener installed in the last 3 months. That should tell you all you need to know why you can use them with the utmost confidence, but let me highlight a few reasons: - Upon initial inquiry, they were able to have a sales representative/surveyor at my door in a week's time - Their sales representative, Neil, was able to assess, pitch and survey in a single visit. His product knowledge was top notch, as was his ability describe and finalise the finer details of the install - Their installer, Lee, arrived promptly on the day of installation. He wasted no time bringing his vast industry experience and product knowledge to bear on my installation, simplifying the technical aspects and improving the aesthetics significantly - The installation took exactly as long as estimated, and Lee left the scene as clean and tidy as he found it.

Mike fitted a new water softening unit removing the old one, making a new box to house it and putting Cotswold stones around the edge. He was very pleasant and explained well what he was doing and how I am to use it. Work completed and all old material removed and taken in less than four hours.

After many years of wanting one, today I finally had my pure water system fitted. Lee, the engineer was fantastic. He went through it all with me. He was efficient and tidy. Having lived in a hard water area my whole life, it’s absolutely amazing to have such wonderfully soft water now. The drinking water tastes lovely and even my children agree! Thank you ☺️ I will recommend you to everyone!

At first, Vincenzo introduced us to the system perfectly and we decided to buy it. We only installed a water softener system. Lee completed the job very quickly and without any problems. We received satisfactory answers to our questions. I hope we get what we expect from this system. thanks.

Satisfactory service by Lewis, thanks. Also warning about new filter cost next year. As usual, thorough job efficiently carried out.

19 years ago the Pure Water People installed a water softener. Following the last Servicing of that Water Softener we agreed to update to a new model, Kinetico premier Compact . The new installation was carried out super efficiently by Mike. Over the years he has been most helpful and we have valued his advice. He recommended we opt to have it installed internally as opposed to the previous model that was situated externally. We are extremely satisfied with the new model and its siting. We have been a customer of Pure Water People for many years and have no hesitation in recommending them as a company.

Kevin did a great job. He turned up on time, was friendly and explained everything that he was doing.

Mike installed our water system today and we are absolutely delighted with it. He arrived on time, was an absolute professional and the quality of his work was outstanding. He communicated throughout about the installation and went through everything with us before leaving to ensure we understood the system. We are left with a very neat boxed system under the kitchen window outside, freeing up the space in our kitchen cupboards. Looking forward to no limescale build up and pure drinking water. Many thanks Mike for doing an excellent job.

Kevin turned up promptly to remove our old water softener and install a new one. Kevin explained his procedure and completed the installation very neatly. We were unable to set up the new APP so Kevin contacted the office to find help. We are really pleased with the service we have received today.

Our engineer on this visit was Kevin, he presented himself well, did the service on our water Purification Plant and then came into the house to replace the Tap on the kitchen sink which was very jerky in operation. Before removing the tap he had a go at lubricating it with a silicon grease which he worked into the tap, this allowed the tap to operate with ease. Almost as good as new now. Kevin is a top man and will be welcomed back here for the next and future servicing work. He saved me pounds. We had the water Purification Plant installed 14 years ago and have been extremely satisfied with it. It is the only system that I have come across that gives a really nice tasting drinking water.

We have had our water filtration system for 9 years now and it's been one of the best investments we have ever made. Water tastes fantastic, virtually no lime scale anymore and eczema gone. Customer service is excellent too and demonstrated again today by engineer Kev who came to carry out repair and maintenance. Arrived on time, polite, knowledgeable and helpful. Thank you 😊

Our water filter system is 15 years old and has been expertly maintained by the Pure Water people. Lewis carried out the annual service to the system today with his usual efficiency and attention to detail. The work was completed on time and to a high standard. All the staff we have had dealings with at PWP are polite, friendly and helpful and we would highly recommend them.

Lewis came to complete the annual service on our water treatment system. He was very informative, explaining each part of the service. The service was completed quickly and Lewis left our kitchen clean and tidy. We are extremely satisfied with our experience today.

Very good and fast installation. We had to lose some cupboard shelving to make room for the equipment but Lee helped us out and created some new shelves. In the end we went through everything we needed to know and he answered all our questions perfectly. Totally recommend their service

Our water system is 10 years old and we have it serviced every year. This company is efficient and the technicians are always punctual, polite and complete the job. The system provides soft water, reducing the amount of limescale and the cost of replacing household goods due to limescale build-up.

The service engineer came today to carry out our yearly service on our water softener. He arrived at the time agreed, was very professional and carried out a full and detailed service on our system. Everything was explained fully, I was extremely pleased with the service and I would recommend the company.

I have had the system for 2 years and have never experienced any problems. All contacts with company have been efficient and pleasant. For this service Mike arrived on time and carried out our service efficiently and quickly. He was polite, informative and couldn't ask for any more. Thanks

Our regular annual water softener service was carried out in April 2024. This was very efficiently scheduled in a month or so in advance. An engineer, Mike, who had visited us on previous occasions arrived neatly turned out and with a very friendly demeanor. He carried out the work in exemplary fashion. In fact he even tightened a couple of loose waste pipe joints whilst he noticed whilst working under the sink. Mike undertook his tasks in a cheerful but professional way engaging most pleasantly with us during the visit. I have no hesitation in recommending the services of both Mike and his employers The Pure Water People.

This is the second time I have used The Pure Water Company in Bristol and for the 2nd time, their pre-sales communication and customer service from Kelly was exceptional. The installation engineer Kevin could not have been more helpful, professional, clean and tidy. Going the extra mile to explain the installation as it was taking place and making recommendations of how to cause the minimum disruption. I don't often right reviews but sometimes a company excels and Kevin and this team were amazing. Thank you.

Choosing Pure Water People for our water softener and drinking water filter installation was one of the best decisions we've made for our home. From start to finish, their service and the quality of their workmanship has been excellent. When it came to the installation, Mike their engineer was professional, efficient and extremely knowledgeable. He arrived promptly, equipped with all the necessary tools and equipment, and got to work with minimal disruption. The installation process itself was carried out with precision and attention to detail, as we had a slightly more complex kitchen tap setup. Once the water softener and drinking water filter were installed, the difference in water quality was immediate. Our once hard water was transformed into soft, silky water and any limescale buildup has been eliminated. As for the drinking water filter, the improvement in taste and purity was immediately noticeable. The water now tastes clean and refreshing, free from any unpleasant odours or aftertaste. We couldn't be happier with our experience with Pure Water People. Their professionalism, expertise, and dedication to quality have earned them our trust as satisfied customers.

Lewis arrived on time and carried out our service efficiently and quickly. He was polite, informative and couldn't ask for any more. Thanks

Lewis arrived on time and undertook the service with great care and professionalism informing us what he was doing at all times. No problems what so ever

Annual check and maintenance on our water softening/purifying system, carried out just now. As always we're confident that expert and thorough work has been done. Today it was Lewes; he seemed to do everything that could possibly be required, and he was a pleasure to deal with. We trust these people. The whole thing involves significant expense but I don't consider the charges unreasonable and we're glad to receive the benefits we get as customers. The people in the Bristol office are always efficient and courteous. That, too, does make a difference.

After 20 years use it was time to replace/upgrade our water treatment system. We contacted The Pure Water People to get the balling rolling, yesterday Mike turned up bright and breezy at the stated time. He was professional and very helpful as he got on with the job until completion. The system in Mike went onto go into detailing the differences and went through the instructions on what we needed to do after he had left, which was clear and helpful. Would I recommend, yes would I ask for Mike...definitely!! Thanks again Team!!

Our water system needed to be replaced having had the old one for 25 years! The service that we have had has always been excellent so we had no hesitation to have a new system installed. Kevin arrived on time. He was polite and very tidy. He explained what the job entailed and suggested best positioning of the new system. We were kept well informed throughout the installation. Our stop tap was very difficult to close and he resolved this problem for us. Thank you

Lewes arrived promptly and carried out the annual service. This was done very thoroughly and every step was clearly explained. I have dealt with this company a number of years and found their system to be extremely beneficial as we live in a hard water area.

Mike was very friendly, helpful and knowledgeable, and did a great job. He answered all of my questions and went out of his way to give me the information I requested. He tidied up after and was considerate throughout.

Just had my new water softener (Premier Compact HF). The lady who came to quote was informative, friendly and respective of my physical needs. The office staff have always been friendly and helpful as well as polite every time I called. Kevin (the fitter) arrived on time, was friendly, he had a horrible time installing the kit as the space was tighter than expected. However his professionalism meant he coped and was able to carry out the fitting, in a clean and timely manner.

The company phoned to arrange for a routine service visit that was due. The person making the arrangements was very clear about what would be done and accommodating as to the date and time for the service. Lewes, the service engineer, arrived on time and explained what he would be doing to carry out the service. I told him that there had been an intermittent problem recently and he said he would look into it. Following a very thorough check of the complete system, he made adjustments that he said should clear the problem. He explained what these adjustments were and the effect they would have to prevent the problem occurring again. He then carried out the full service, changing filters and making any necessary further adjustments. He then fully tested the system and put all insulation and covers back in place. He explained what I should do after he had left and the short time to give the system to return to full operation before it was used again. He also said to contact the company again if any further problems occurred. I had the system installed 11 years ago and the routine services have always been carried out on time and with similar thoroughness to this one. The small problem that occurred this time was the first time the system has not worked completely as it should.

Annual changing of filters carried out by Lewes with the usual efficiency. Did the regular check and gave advice where needed. Also excellent service from Kelly, Charlotte and Mary in the office who look after appointments and also provided great advice re salt.

Mike from The Pure Water People attended today to install a pure water filtration system and water softener. Communication with the company was excellent. They conducted a demonstration and site survey. Arrived promptly on the day and completed quality work with little disturbance so I was able to continue working during the installation. Mike explained the system well and provided details on who and how to contact the company of I experienced any issues. I would recommend this company as there is no ‘hard sell’.

Very happy with the sales process and the performance of the Gold Package. Due to the location of our waste pipe, the installation was not straight forward. Mike’s service, during the installation, was exceptional and he was a pleasure to work with. He worked well beyond normal working hours to ensure that everything was completed to his satisfaction.

Having already used a water softener from The Pure Water People for the last 20 years. The softener system needed to be replaced. As always, I am very happy with the service received by them. The installation engineer, Kevin, who attended arrived on time, was polite, courteous and tidy in their work. I found his attitude to be exemplary, and even left the bathroom floor tidier than when he arrived (apologies Kevin for that).

Can’t recommend this company and the service they provide enough. Lewis was very thorough, explained everything and did a fantastic job. We’ve had our system for around seven years now and have no complaints.

Thoroughly deserves its Which recommended status. Fitting the filter to our system had more than its share of challenges - but the team coped amazingly (Mike and Nigel). Since it has been fitted over 2 years ago we've had great aftercare from the company, but the system has functioned essentially faultlessly. Our water now tastes better than any tap water we've ever tasted - and that's not counting the good it must be doing us not having all those nasty bits of plastic going through our bodies. As for the lack of limescale all over our house now it's been installed...wow!

Kevin has just been to service our water softener system. What a lovely guy! Polite, friendly, explained what he was going to do, gave me the results of the water tests straight away. It seems a rat had been chewing the pipes so Kevin has advised what to do about it and has lagged all the pipe work as extra protection. He showed me photos to show what he’d done. All work carried out as necessary and as quoted. All replaced filters taken away. Very happy with this company and one of the best “home improvement” we’ve done. Thank you!

Lee our installer was very customer friendly and very knowledgeable. He has done excellent job installing the system and also explained how to use the system through the app. Overall very happy the work done by Lee.

Water machine was due to be serviced between 13:00 to16:00. Company phoned could they call now please, yes. Ian turned up again as he did last year, serviced the machine, no problems. As usual he was polite, professional, didn’t miss anything out. He is always very helpful & reliable, look forward to seeing him next year. Thanks The Pure Water People for all your awesome staff, from the girls in the office to the service engineers, fantastic to do business with you.

Kevin, our installer was a great chap. Cheerful, friendly and very knowledgeable. I will ask for him by name in future when we next require any upgrades or general servicing.

Mike from The Pure Water People serviced our water treatment equipment in February 2024. The service was exemplary; Mike was friendly, polite and knowledgeable and carried out the work without leaving any mess at all. He made sure we understood the work that had been done and answered any questions in clear, non technical language. Very pleased with the service

The job was the installation of a replacement water softener. I was given a clear indication of cost and the timetable for the work. The new unit was installed professionally without fuss and some incidental plumbing issues were solved as this was done. I have used this firm before for servicing my old unit and have always found them a pleasure to deal with.

The PWP has been excellent in every way. Our Old water softener system was starting to need replacement after 20years of service. We started to look into it in October 23 and finally decided to go ahead in November. After contacting the Pure Water People, we got a quote and a date for installation for very early January 2024. Soon after the Agreement was done, my Old house Boiler was condemned, which means we had to postpone the installation of the Water Soft System until after the New boiler was in. The boiler installation took longer then expected, however PWP was very considerate, and was prepared to make all necessary adjustments to facilitate the new water soft system installation. The day came and Kevin, the engineer was appointed to do it. Kevin was very professional, Informative and very good in every way, very polite, and the work he did was that of First Class. Thank you Kevin. I also need to mention Kelly at the PWP office who was always very polite and patient with all the logistics. Thank you Kelly. I am very happy with the system and the price was a good deal. Thank you PWP.

Brought my annual water softener service forward due to unwanted mice chewing through a cable. Kelly in the office super helpful with the booking and quote. Visit and time confirmed working day before the appointment. Kevin the engineer arrived on time, very courteous explained exactly what he was going to do, checked throughout the visit that I was happy with the work. Very neat and tidy. Cost was as per estimate.

Mary, Charlotte and Kelly are polite and friendly on the phone and after booking a service for our water softener engineer Lewis arrived on time and carried out a professional and through service. Living in a hard water area is great not to have a limescale problem.

Annual service of soft water system, completed by Kevin. Friendly, efficient servicing competed with minimal fuss and disruption as usual

Both the office staff and Lewis were very polite. The office staff kept me updated of appointment time and they were very flexible around my availability. Lewis was once again very professional in his work and was clean and tidy. His time keeping was excellent and kept me informed what he was doing at every stage of the work.

I have had the system for 11 years and every year the engineers has come on time and worked well and courteously. Usually Lewes comes and is exemplary Lewes has been coming annually and is exemplary

We consulted Which? Trusted Traders before choosing a company to supply a water softener, and chose The Pure Water People. From the first visit, made by Neill to advise us on the best system for our needs, to the installation done by Kevin, the company has been first class. Our many questions were answered by Neill, who provided a very eye opening demonstration of the hardness of our water, and he adapted the available packages to our needs and arranged installation to be done the following week. The installation was done by Kevin, an extremely neat job done in less than a day with no mess and nothing left behind. When he finished, he ran us through the operation of the system thoroughly. From start to finish it was a very good experience and I would definitely recommend the company.

The annual servicing on our water purification system was carried out efficiently by an engineer I remembered from before (Lewis), who was very helpful and courteous.

Lewis from Pure Water People came to service our water softening system. As well as Cathy from Head Office calling the day before to confirm who was coming to carry out the service and when to expect him, Lewis himself called the night before to confirm time and introduce himself. I call this excellent customer service especially as he arrived on time. Once on site he was polite and had a friendly professional attitude: he kept us informed of what he was doing throughout visit and once he had completed the service gave us a full briefing on what he had found and how he had rectified any issues found. A good visit.

Lewis arrived within the allotted time, after phoning to say that he was on his way. He was very friendly and professional. He competently checked the water inside and out and changed the filters, keeping me informed throughout. Lewis left everything neat and tidy after the service of the system, which is about 5 years old. I am very pleased that once again , the annual service has been done to a high standard.

The water softener and drinking water systems were installed temporarily in April 2022 in anticipation of a total renovation to the house in April 2023. The systems have lain dormant for the best part of 9 months and on the 19th December they were reinstalled with an upgrade to the drinking water system, the K5 by Kinetico, a Belgian product. Turning the tap the water flows at a constant pressure and does not fade as before, fantastic, we fill the kettle with delicious clear water for a wonderful cuppa. The engineer Lee proved his skills and showed his initiative in the installation leaving it neat and tidy with a view to ease of access for the annual service in the years ahead, thank you.

The engineer was very polite and efficient and carried out the service expediently. He explained what the service entailed and gave useful advice about maintaining the filtration system which includes a drinking water filter.

Lewis came round to do our annual service. Everyone I deal with are friendly and helpful. I’ve never had any problems with The Pure Water Company and have been a customer for over 15 years. I had a system fitted at our previous house, and when we moved house, we had a system installed on our new property. We live in a hard water area and having a water system installed in your house makes a major difference.

Kevin reinstalled the Pure Water kit that had been laid aside when the kitchen had been refurbished. As ever he was friendly, on-time, efficient and quick. The Pure Water system now continues to give excellent water quality.

We are very pleased with the whole experience we have had with The Pure Water People. We went on recommendation from family who have had their water treatment system for over 25 years so we knew this was a good company to work with. From first phone call, to a home consultation with Neil and today with the installation by Mike... All was very professional, helpful and communicated very well. Nothing was too much trouble, we had lots of questions and wanted to make sure we got things right. The installation went well and has been done very nicely and tidily. We are looking forward to seeing the results in due course... No more limescale!!! And purer water all round! Good guarentees too. Many thanks.

Lewis was very professional, knew what he was doing, checked water quality round the property, changed all the filters and serviced the unit thank you

Lee our service and maintenance engineer, did a no fuss and expedient on our water softener and filtration systems. Lee was helpful in responding to our concerns and questions, providing the information we enquired upon. Thoroughly recommend this company in both the products and aftercare that they provide.

The Pure Water People have serviced my system annually since it was installed 10 years ago and moved it to my new home some years ago. They always contact me to offer available dates and times when their engineer will be in my area. The engineer was punctual and discussed the initial monitoring readings before starting work. He then showed me the discoloured filters after the new ones were fitted as part of the maintenance schedule. He left the area clean and tidy. The annual service keeps my system in good condition providing clean water which needs little detergent for washing up and leaves minimal deposits in items such as kettles.

Lewis has just finished the larger five year service, when all filters are changed and the control system checked, with his usual polite, efficient manner. This system was installed eleven years ago, and the odd occasion when I spend a number of weeks away, and my children, both over 18, are left to fend for themselves, and forget to keep the salt level topped up, the difference in water quality is quite noticeable, certainly not something I would like them to drink ! This have this system installed, was undoubtedly one of my better decisions.

We had a water softener and purification system installed. We can highly recommend The Pure Water People. They are extremely professional while remaining friendly. We were very impressed right from setting an appointment to have our needs accessed, the actual consultation and the installation. They followed up to ensure the appointments were still convenient and they were punctual each time. Neil was brilliant during the consultation and answered all our questions. Installation was quickly arranged and Lee was super. He arrived on time, his work was impeccable , fully explained the solution and left everything spotless. All in all a great experience and definitely recommend. A great people to do business with

Our filter system was removed in order to replace the patio on which it stood. The filters subsequent replacement and installation of a new housing was completed by Kevin. He overcame a couple of obstacles with a smile and a high level of skill. A very competent member of staff and a credit to The Pure Water People. We look forward to the luxury of soft water again, as well as no longer having the chemical smell that Fluoride gives to the very hard water which clogs pipes and kettles etc. Thank you very much Kevin.

The task was carried out by KEVIN who initially said it should take about 2 hours. He ran into various problems as the brief he had been given did not fit the actual task. The work took over 6 hours but was carried out exceptionally well, keeping us informed on all work being undertaken as it progressed. There were problems with the system enclosure due to sloping concrete, the electrical part of the system which required a socket and unfortunately there was a drain in the way. Kevin was really good at sorting each problem as it occurred, having an excellent trade knowledge and the finished job is very good. We can only say a really big thank you to him for taking the time to sort the problems out in such a professional manner.

Many thanks to Lewis for the way he diagnosed and corrected the problem with our water softener. He checked our whole cold water system, updated the machine's computer, replaced a suspect small pipe joint, tested float operation and left us with a correctly working machine. He was friendly, courteous and gave us an impression of confidence. We'd be happy to meet him again.

Mike came on time and worked tirelessly on a difficult job He had to replace valves which were leaking and adjust the cabinets to fit a very snug softener. He took on the the task with determination and good humour until it was perfect He also was excellent at explaining the new set up He didn’t go until he was completely satisfied Well done

Kevin attended within the time period specified on making the booking. He was checking the drinking water and replacing filters for drinking water. In addition he was exchanging the Cr v unit, testing and flushing main unit and checking for leaks. Did this well flushed the system and was very helpful and well-mannered. Checked for leaks and gave us information on what was done. Happy with results and done in good time.

Everything very satisfactory. Head Office in Bristol very helpful. Kevin the engineer's work was excellent and he was very polite and helpful. I hope he visits next time.

Lee, the engineer from Pwp, did a fantastic job installing our water system. Arrived on time and did a great job. Very professional and installed the filter in the right location by saving space in the kitchen.

We have had the water softener for 14 years and we have always had excellent service by the company The Pure Water People. We have just had the annual service provided by Lewis who checked everything thoroughly and changed all the filters. He gave us very useful information regarding our stop cock that really needs changing. The office staff are always very pleasant and helpful.

I have always been impressed by the quality of The Pure Water People's annual service but this year was exceptional. Not only was Mike extremely knowledgeable about the system, but he explained what he was going to tweak and why and also talked through various options going forward given my current system is 17 years old. There was no sales pressure whatsoever but, on hearing the various options, I was persuaded to go for a new drinking water system which would give me much greater flow given I had the whole family coming for Christmas and suggested he could probably fit before Christmas. I can't praise this company enough.

The yearly inspection including the change of filters was carried out by Mike. All done at the arranged time in a very friendly and tidy manor. Seeing that I was having difficulties with a punctured tire on my car Mike took over and carried out the work which was beyond my capability. My thanks to Aquatec for sending me such a wonderful engineer.

It was a pleasure to welcome engineer Mike back on site. He was punctual, polite and friendly, and as pleasant to deal with as ever. He serviced my unit and replaced a small leaking split tap (after 13 years use!) on one of the cylinders. His work was professional and thorough as always and his general advice on the care and maintenance system, which continues to work well, was greatly appreciated. A great product and an engineer who is a credit to his employers.

We’ve been happy with the quality of the water produced by the system. It was already installed when we moved in and have had it serviced every year by Pure Water People with a filter changed this year. It’s usually Lewis who services the unit and it is good to have someone who really knows how it works to call on. We are in a very hard water area and when we could not use the water softener due to building work the kettle furred up almost overnight so we wouldn’t be without it.

This was an annual maintenance and system check visit to ensure that my water softener system was working to maximum efficiency. Engineer Lewis arrived well within the promised time “window”, explained what he planned to do and, basically, just got on with the job giving advice as he progressed. I pay for this service by monthly direct debit and regard the service as money well spent. I should add that the girls in the office are super efficient in handling bookings etc. Many thanks to The Pure Water People Team.

Our Pure water system was installed six years ago, a very worthwhile investment. The annual service was completed today by Mike who installed the equipment six years ago. Arrived as arranged, a very personable and efficient engineer…

We had a soft water system installed in 2018. It performs exactly as we were told it would, all appliances which use water have no limescale build up now, even our 18 year old washing machine now runs like a dream! It has saved us money in cleaning products and more importantly time that we used to spend trying to remove limescale damage on kettle, sinks, taps, toilets etc.. The service engineer Lewis who came to give our system it’s annual service turned up punctually and was very considerate, he explained everything he was doing and when he left us the kitchen was clean and tidy.

I have been a customer of this trader under its present and former name since the 1990s which is a testament in itself to the quality of the work. We had the present system installed in 2006 when we bought this house. This year I was advised it needed upgrading . The price quoted was very fair so I decided to go ahead. An appointment was made for two weeks later. It so happened that Mike who came to fit it had fitted the original one in 2006! He was extremely good and talked me through the system once installed. He also cleared up after himself and left the place spotless. It was a pleasure to see him after all those years . I had a new tap fitted as well which is so much better. I would thoroughly recommend this trader. In all the years I’ve dealt with them I’ve had no problems and they have regularly serviced the system and their engineers have been very competent and friendly.When you ring the staff are always very friendly and helpful too so it is a good experience all round

We had a new water system from Pure Water people 2 years ago after upgrading our old system that was 20+years old. The system means we have no trouble with limescale in any of our appliances and have beautiful clean fresh water to drink. Louis arrived on time to perform the yearly change of the pure water filters. He checked that the system was performing properly and after changing the filters checked/repressurised the filtered water storage tanks. Very satisfied with the system and the job done.

The engineer arrived on time, explained all what he would be doing, was friendly especially with the dog. Also explained what we need to do in the future.

The system was installed by The Pure Water People about 5 years ago and it has given us no problems. The work carried out this morning was the annual service including the replacement of filter cartridges. Lewis who carried out the work was very thorough and checked all our system for connectivity, and topped up my salt reservoir. I am very please we had the system installed as we no longer have a problem with lime scale and use much less detergent in our washing.

We had our water filtration and softening system installed by Pure Water People 8 years ago now and it's been fantastic. Much less lime scale and my eczema has never returned! Water tastes so much nicer and for us as a family of 4 we have all enjoyed the benefits. We were a bit sceptical 8 years ago and although it's an initial investment we wouldn't be without our system now. The Company itself have been brilliant and today came out to repair a tap handle. Mike the engineer did a fab job and even replaced some other bits he noticed needed attention. Would definitely recommend this company 👍

Having had our water system installed several years ago we were called recently by the installation company to advise the annual service was due. Lewis our service technician arrived on due date and within the specified time frame, having previously been to our home he knew where everything was and as usual was efficient explaining everything as he went along and providing advice. A great service from beginning to end. Thank you.

Mike visited today as scheduled. He replaced the filters on our water purifier, measured the levels of impurities before and after his intervention. He was friendly, respectful of our property and gave useful advice. I was very pleased with the service.

Lewis was on time and did the job very effectively, he explained what he was doing every step of the way and advised me what I needed do regarding my out door wooden protection. I was very pleased with the service he provided.

Good annual service. Lewis on time and did a thorough job as always. He's friendly and helpful and a credit to the company

The engineer Lewis arrived well within the time frame and worked in a fully professional manner. He was thorough and very committed to the job. He explained what he was doing was completely thorough, taking pains to fully understand our needs ans potential usage keeping notes for future reference. He advised us how to use the system most efficiently. All this done in cherrful and friendly manner.

Lee, a Pure Water People engineer, came today to do annual check up and service of our Pure Water System. He was friendly, efficient, clean and gave clear instructions. He represents well a good and impressive pure water company delivering a great service..

I was contacted by PWP to arrange for my major service and was given a date, time-window and name of engineer. On the day I was informed of the time to expect Kevin and he arrived on time. Kevin's work was thorough, tidy and clean. Changing all the filters, checking water quality before and after. He kept me informed of what he was doing at all times and left taking all the old filters with him. I have experienced Kevin's work before on previous services and can recommend that his work is of a high standard. From setting up the appointment to completion of the service, I found the experience excellent from the whole team.

Kevin came today to service and change all the filters on our water system. He is very polite and friendly and very knowledgeable and efficient. An excellent job Kevin, I highly recommend you.

Engineer, Kevin, was punctual, efficient, courteous, friendly and very helpful. We are very pleased with the water filter system: the drinking water tastes good and the kettle and pipes are clear and free of “furring up “.

If you are prepared to pay annual maintenance costs for pure water, this company provides a quality product. Be aware however that the warranty for any work done / servicing only last 3 months. For several years we have had the same technician, Kevin, who works to a high professional standard and provides excellent personal service.

The Service engineer Lewis was very efficient, clean and polite. Explained all he had checked and confirmed everything was working fine. Very impressed

Kevin, the engineer from The Pure Water People, did a fantastic job installing our Water Filter. He arrived on time and worked efficiently. He demonstrated the checks he performed and confirmed that the system was functioning well. He was respectful, timely, competent and neat - he took care of all the waste and left everything tidy. We strongly endorse Kevin for Water Filter services.

Kevin was the engineer that came to see us, he arrived at the expected appointment time and carried out the Water Filter Service efficiently. He explained the checks he was doing and that the system was working really well so he was very happy with it all. He was friendly, polite, punctual, efficient and very tidy - took the old filters away with him for disposal and didn’t leave any mess for us to clear up. Would definitely recommend Kevin for Water Filter services by The Pure Water People.

Prompt Service, clean and tidy, Lewis the engineer explained everything that he did. Tested the whole house then replaced all the usual filters. Happy to see him again next year Oct 2024.

From the time Kelly phoned us to make the appointment, we have been kept up to date all the way. Initially we were told the type of service, the total cost, and what happens on the day. On the day Lewes arrived at appointed time and calmly professionally carried out the maintenance service, all the time keeping us up to date on what he was doing. We had additional questions, and he solved them, and we were grateful. Job was done, all cleaned up, paid for, and we were satisfied. We have only had good views on this company, and would recommend them to anyone

Mike has been servicing our water purifier for 3 years now and also installed it for us he is always friendly and professional and gets the job done well and quickly.

Mike arrived on time for the annual check of our water softening system and to replace a number of filters. He was extremely helpful and patient in explaining and showing me the step by step process for replacing the filters to enable me to undertake this job in alternate years in future. Mike is a very professional and personable chap.

Had my yearly service, Kevin arrived punctual. He was friendly and kept me informed about what he was doing. This year was the regular filter change and a CRV exchange which is done every four years. Kevin was very tidy with his work.

We were looking for a good quality water softener and the Pure Water People were introduced by a friend. Carl Tregidgo came to do a site survey and gave us a detailed report and proposal two days later. He was professional, knowledgeable as well as efficient. Charlotte Hague has arranged engineer Kevin to install the unit and explained in detail regarding the installation. Kevin came and he walk us through the whole procedure step by step. Besides, he checked everything thoroughly including pipes and measurements because we have a tight fit. Kevin has installed the unit perfectly and showed us how to operate. I appreciate his patience and being detail oriented. Top notch service and I am a very satisfied customer.

Our water softener was recently installed by Mike. I would like to thank Mike for a great service that he provided. The installation was done very professionally. Mike arrived on time, explained every step of the installation process, completed the job to a high standard and even helped to re-arrange things which had to be moved out of the cupboard to accommodate the water softener under the sink. At the end of the installation everything was clean. Mike explained how to look after our new water softener, explanations were easy to understand and very helpful. Great job! Thank you Mike.

Lee provided and excellent and friendly service and carried out the service very efficiently and was helpful

Booked appointment, received reminders, operative turned up on time. Carried out service quickly, cleaned up well and gave advice.

After the office called to organise our annual service, we received a phone call from Lewis to agree a convenient time of arrival. Lewis arrived, from Bristol, slightly earlier than expected which was excellent, especially due to the distance he had to travel. A complete and efficient service was performed and Lewis even cleaned the sink cupboard while he had the filters removed. We have had this full sysytem for 5 years and experienced no problems. The filtered water is free from lime with no limescale in our kettle, washing machine or dishwasher. and our drinking water is clear and very palatable. After the service Lewis explained what he had done and we now look forward to another stress free year of Pure Water. Well done ALL.

Good service, professional installation by Kevin. Job done on Sat morning. It took 4 hours to finish the installation, very clean and professional work.

Arrived promptly. Did thorough check of all taps etc as well as servicing the water treatment plant. Lewis was courteous, efficient and helpful. Wore mask to ensure vulnerable member of household was protected.

Lewis, the engineer arrived promptly within the arranged time schedule and carried out all the necessary checks, changed the filters and changed one of the tanks which was covered by warranty. Lewis was very helpful and kept me informed of all stages of the work. All was done promptly and at the price agreed when the appointment was made.

Kevin the fitter arrived on time and explained in detail the installation process. The overall standard of the work was excellent and Kevins work was to a high standard as was his organisation and tidiness throughout the installation. I would highly recommend The Pure Water People as all communication has been first class along with the high quality products they provide.

The appointment reminder was sent well in advance of the due date and a mutually convenient time arranged for the service. Nearer the date the company rearranged the day/time as attendance within the agreed time slot could not be guaranteed. The day before the appointment the time of arriving was confirmed and the man arrived at the agreed time on the day. The service was completed quickly without problem and payment made on the day. All done with no issues. A good service all round.

All worked carried in an excellent professional manner, this includes the pre installation visit. Everything was left ad it was before the visit. No mess left, workmanship very good. Nothing was too much trouble.

We used The Pure Water People to fit a garden tap, attached to the water treatment equipment that they supplied to us. The service was excellent, right from the first contact with Kelly in the office who provided us with a quote quickly and returned all phone calls as promised. The fitter- Kevin - was friendly, good humoured and knowledgeable and was keen to ensure that the job was completed to our requirements- and it was! All in all, top service

Kevin arrived on time and knew exactly what needed to be done. He had been briefed and had photos of our site. The install took 6 hours and all without a break. He was so professional, informative and explained what we needed to do going forward. We were reassured and know we chose the right company, product and service personnel. We expect the system to work successfully for decades and will probably see us out. An annual service will ensure all runs smoothly. Very happy all went so well and to have met Kevin, a real ambassador for ‘The Pure Water People’.

Lewes the operator was on time and his usual cheerful self (he has been before).He had his equiptment ready to start work and proceeded to carry out the service,checking with me everything was O.K.as he went by.after finishing he brought in the bags of salt that Ihad ordered and placed them where i asked him to.He then completed his paperwork and Ipaid him.He checked everything was to my satisfaction .and left with a cheery goodbye.

We purchased a water filter system way back in 1997 and successfully moved house with it in 2000. We have lived here 23 years. We installed the drinking water system 15 years ago. Both systems have been very reliable, worked well and cleaned the water well. The drinking water is delicious. We get an annual service to check the water is of the expected standard and the engineers who come to do the service are experienced with our system, even though it is old technology now and may need an upgrade in the future. You get pure water for everything used in the household. No stone, chlorine or ammonia in anything. My kettle is pristine, as is the washing machine. Even the central heating works more efficiently. I cannot recommend this company enough. Any problems have always been fixed quickly and efficiently. Thank you.

We purchased a quality softener from The Pure Water People about 3 years ago knowing we would be moving house and their product ticked the boxes on it being able to move with us. The company have been very accommodating throughout our softener ownership. We have had it relocated twice in this period, once due to an extension, the most recent being a move to a new property. Lee came and did a site visit at the new location and advised on the work that would need to be carried out and then came back 10 days later to reinstall the system that they had removed from our old address before our move. Kelly in the office has been very helpful on all occasions we have dealt with them even over the holiday period. We are very grateful to have our water softener and purified drinking water back - We didn't realise how much drinking water we got through until we were buying bottled water bridging the gap over the moving period and this highlighted in the long term what good value the water softener and drinking system is! Our value rating would be higher if the relocation costs were more competitive.

The whole process from the initial contact to installation was seamless. The engineer was very methodical and clean, and gave a clear insight as to what we needed to do with the new water softener system. Highly recommended, especially if you live in a hard water area

Lewes arrived on time and immediately got to work on the annual service. He explained what he was doing and why and left the system area tidy and working well.

The Pure Water People have looked after my water softener since I had it installed 15 years ago. They even arranged to remove the system when I moved house and refit it into where I live now. The annual services are arranged either by phone or email and the office staff are always helpful and polite. They always advise me of the cost in advance. (This varies because different filters need changing at different intervals.) I get a message the day before the appointment giving me a time window for the engineer to arrive which is always kept to. Various different engineers have done the work needed and are always extremely efficient. They take away any rubbish and leave everything clean and tidy. I have never had any problems dealing with this company.

Kevin, the engineer from The Pure Water People arrived within the allotted time frame, was courteous and did the work swiftly and competently. He also filled up the water softener system with salt when requested. The invoice was for the quoted price and was paid for by credit card once the job was done. As said in the title, it was a job well done!

Mike came to service my water system and was an absolute pleasure. Extremely polite and was kind enough to explain the issues I am having in great detail but also at a level we could understand. He tested the system further and ensured it's all working as it should. It seems he's resolved an issue we have had for a while too. It's hard to find engineers like him nowadays. Absolutely pleasure to have him.

We have had the system for two years, and this was our second service. Lewes arrived on time, however we were a little disorganised and I had to ask Lewes to hang on for a few minutes. I know how annoying this is for trades doing multiple calls, and I really don't like holding them up. Sorry Lewes, and thank you for your understanding and patience with us. Lewes was exceptionally efficient, polite, and explained what he needed to do in a very easy to understand way. Lewes ask if we had any problems with the system. Thankfully this system has been fault free since installation. I have only had to top up the salt, and leave it to do what it does. Power cuts or loss of water due to supply issues have not given it a moments problem. It has so far been rock solid in performance, as have The Pure Water People. We have seen four of their staff, (two on installation as it was complex), and each and everyone of them have been exceptionally excellent. The office staff have also been very supportive when we have called on each occasion I have spoken with them. I simply can not fault them. If you're looking for a reliable company with exceptional staff, quality of work, and supplied equipment, you really need look no further than The Pure Water People.

I had the pleasure of working with Kevin to install a water softener and drinking system in my home yesterday, and I am very happy with the results. From start to finish, Kevin's professionalism and expertise were truly outstanding. First and foremost, Kevin took the time to thoroughly assess my specific needs and recommend the perfect system for my household. His knowledge and attention to detail gave me confidence that I was making the right choice. The installation process itself was a breeze, thanks to Kevin's skill and precision. He arrived promptly and completed the work efficiently, leaving no mess behind. Kevin made sure to explain the system's operation and maintenance requirements clearly, ensuring that I felt comfortable with its use. Since the installation, I've noticed a significant improvement in the quality of our water. It's not only softer but also tastes better thanks to the drinking system Pure Water People recommended. My family and I should enjoy the benefits of clean, pure water every day after we move in the new home.

We had our water purification system fitted today by Kevin. Kevin is a very professional tradesman. He arrived in a very timely manner, was very informative at every stage of the fitting, very polite, very considerate of our home and a real gentleman. My family have nothing but praise for Kevin. After bathing the children we can already feel a difference in the water and their hair was lovely and soft! Kevin followed up with a courtesy call and couldn’t have been more helpful - it’s been a pleasure to have dealt with him. Thank you Kevin!

I had the engineer Lewis come to complete my yearly maintenance and service on my system. Lewis was polite and on time, in his work he was extremely thorough with all the checks and kept me informed on everything he was doing which was great.

We chose The Pure Water People based on reviews but also what was offered. Could you get your water softening, filtration and purifying system elsewhere for cheaper? Yes, probably, but would you get the same level of service… I doubt it. Most recently, we had some issues with our kitchen tap (acquired through them along with our system) and after sending some pictures and videos, the office team (thanks for everything Kelly) sent the details to Kevin, the engineer, who knew exactly what needed sorting - without hesitation they arranged for Kevin to head over to us, agreeing this was only possible if he had the bandwidth. Kevin called to confirm he could indeed make it to us after his last job and before he headed home (he lives 2 hours away, mind) and arrived bang on time. He proceeded to resolve our issue and went above and beyond by replacing some parts to be sure and also gave the system a once over to check everything was ok. He then not only resolved our tap issues but proceeded to answer a barrage of questions I had about things not necessarily to do with our system. He happily answered my questions and gave me the advice I needed. Kevin is brilliant as is Kelly, and based on those two alone, I’d happily recommend this company to anyone.

My elderly nan has been using this company for over 10 years and we have always been very pleased with the welcoming and trustworthy service. However the most recent appointment really went above and beyond and Mike, who arrived earlier than planned, completed the service and then preceded to mow my nans lawn for her out of good will. Mike was extremely kind and is always very helpful but I couldn’t believe how generous this was! Would highly recommend

Our first water softener with this company was in 1997 & had no regrets of having it. Three years ago I had a new digital softener fitted & both were annually service by this company. It is the first time Lewis has serviced our water softener & he did it efficiently, explained all he was doing & answered any questions I asked. I was very impressed with him as I have been with all the other service engineers from this company.

Kevin arrived on time and wasted no time in getting started on removing the old water softener system and preparing the groundwork ready for the new system.I couldn't have asked for a nicer workman. he explained everything he was going to do, showing me what was needed and how it was going to be positioned. he was very friendly and proficient. he removed all the old pipework and replaced it with the new materials.All the old parts were removed and taken away leaving everything neat clean and tidy. Kevin cut down the existing housing the old water softener was contained in and made a new housing out of the old housing which saved me some extra expense and the planet, he spent a lot of time making sure everything was just right. I was very happy with the final result. I have a lovely new system and I am very pleased the service. I am a happy customer and would recommend the Pure water people.and of course Kevin.

Lewis called a few days before to agree his arrival time and again when he was 10 minutes away. He completed the job speedily and to my satisfaction, worked with care and was clear and polite in greeting me, informing me of the work carried out and obtaining payment. This level of service is typical of Lewis who gas carried out our servicing for several years and of previous engineers. The water filter avoids limescale (we have hard water typical of our location) and reduces use of detergent etc as well as given the reassurance that unnecessary chemicals are being removed from our water.

Fabulous service arrived on time. Fully explained my options, kept me informed with the whole process polite at all times, removed all rubbish and left everything clean and tidy. Thank you, Mike.

After our original water purification system gave up the ghost after 24 years Kevin installed a new system. The pipework was really neat and he clearly explained how the new system would work and cleared everything away. Pure Water even filled out all the paperwork to ensure that the warranty was put in place.

We have had our annual service today. Lee conducted this in the same prompt, courteous way that we have come to expect from this Company. From the office staff to the engineers we could not fault them. Everything that was carried out was fully explained. Thank you.

We had been contacted by the company in advance and an appointment made. Lee arrived promptly and set to work straight away. He serviced as agreed and checked everything over, gave suitable advice were needed all with a cheery and helpful disposition!

The Pure Water People fitted a water softener and a drinking water filtration system. The result has been quite incredible, no more limescale build up, existing limescale deposits disappearing from taps and w/c’s after a few weeks, skin and hair feels much softer after a shower/bath. Cups of tea are lovely and are the best we have tasted too! Kevin, the installation engineer was punctual, professional, tidy and knowledgeable. Superb service all round, totally fixed our water issue in Clevedon.