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Endorsed by Which? Trusted Traders

The Pure Water People

Profile thumb pwp logo
4.8

1315 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

Aug 21

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1315 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Old fashioned courtesy
Customer Service
Quality
Value
Excellent services, modern technology, Nice to have Pure Water without horid chemicals
Which? Trusted Traders Consumer Posted on 18/08/2022 , work completed 12/08/2022
Excellent Service
Customer Service
Quality
Value
Annual service carried out by Kevin. The company are always a pleasure to deal with and the system has really benefited to improve the water quality at my home. Always recommend them to others.
Which? Trusted Traders Consumer Posted on 18/08/2022 , work completed 09/08/2022
Annual service and 5year filter change
Customer Service
Quality
Value
Lewis was our service engineer. Arrived on time was extremely thorough, checking everything, in the softener system and our water pressure in all taps through the house. We had to have the CRV replaced (5 year replacement) as well as the normal canisters changed. Lewis explained everything as he went along, answered all our questions, and we asked a lot! He was polite, tidied up after himself and re checked pipes at the end. Cost was as agreed with the head office . Since having the system put in 5 years ago, we have been very impressed with the speedy response from Bristol when we have phoned with a question or concern. Having the system has meant that we have no lime scale at all, the water is just wonderful to drink, we refer to the water as ‘superior water’ .
Customer in Hertfordshire Posted on 17/08/2022 , work completed 17/08/2022
Well worth it.
Customer Service
Quality
Value
Mike had telephoned when close to home and was actually early. He was very polite and friendly and explained all about the installation. He had to be left on his own while we went out, but I was not in the least concerned. When we returned at 1:pm there wasn't much left to do and I was impressed with his work ethics and his tidiness in clearing up any mess made by drilling, etc. Once completed, the system was fully explained, including the important salt tank checks and topping up. We had already been impressed by the Pure Water demonstration, but now, 5 months after installation, the effects are fantastic. Simple things like no teapot staining, no limescale build-up in the kettle, no staining on the sink drainer, a clean shower screen, only a small amount of shower gel/shampoo/washing up liquid needed to produce loads of suds and bubbles, loads of shaving soap suds from a small amount of water on the brush and cleaner tasting drinking water. I think the most noticeable features are the change to the condition of my hair and skin. My skin feels softer and smooth and my hair condition is so much better. I don't know what prompted me to go ahead with the Pure Water installation, but we are so glad that I did. Many thanks.
Customer in Swindon Posted on 15/08/2022 , work completed 03/03/2022
Professional and efficient service
Customer Service
Quality
Value
Kevin was friendly and efficient in performing the annual service on my softener system. The listened to my comments and adjusted the system accordingly. He took the time to explain what the changes would do and even tidied the under sink pipe work. From the booking of the appointment to job completion, everyone was very helpful and a pleasure to deal with.
Charlie in Berkshire Posted on 12/08/2022 , work completed 12/08/2022
Annual Service
Customer Service
Quality
Value
Kevin was very clean, knew his job and did a very good job. Knew what he was doing.
Which? Trusted Traders Consumer Posted on 11/08/2022 , work completed 05/08/2022
Annual Service
Customer Service
Quality
Value
I have always had excellent services from them, they have always been reliable and very polite and know what they are dong.
Which? Trusted Traders Consumer Posted on 11/08/2022 , work completed 29/07/2022
Very pleased
Customer Service
Quality
Value
Kevin came to test my water and fix an issue. I am very happy he identifed the problem and it could have caused issues down the line and I am over the moon with the service. Would reccommend.
Which? Trusted Traders Consumer Posted on 11/08/2022 , work completed 04/08/2022
Annual water treatment service
Customer Service
Quality
Value
Excellent. The service engineer (Kevin) was friendly and professional, unfazed by the hot weather and having spent several hours on the M25 travelling from Bristol. The service was completed successfully in about half an hour and the system back in full function an hour later. So all-in-all excellence all round.
Customer in Central Bedfordshire Posted on 10/08/2022 , work completed 10/08/2022
Super friendly, helpful and trustworthy
Customer Service
Quality
Value
Cannot rate this company highly enough. It is by far the best decision we made to install our purification system, It has made such a difference to our lives. Kelly is always there for advice and is incredibly knowledgeable and helpful. I’ve always been impressed by their team and anyone who has come to service the system and recently Kevin came to disconnect us as we are moving and taking it with us(!) Kevin was really helpful and on time, and has given us great advice. Thanks to everyone and I am already looking forward to having our water system set up in our new home (who knew I would miss our lovely pure water as much as we do!)
Customer in Surrey Posted on 09/08/2022 , work completed 26/07/2022
Unquestionable knowledge and experience!
Customer Service
Quality
Value
Kevin checked our water softener unit after we were experiencing an unidentified noise when using water through the house. He was thorough in his investigation. and was able to accurately advise on what was needed to be done. He gave me absolute confidence in his analysis with his explanation and his previous experience of a similar situation. We now have no noise and a fully functioning water unit- highly recommend Kevin!
Customer in Berkshire Posted on 07/08/2022 , work completed 28/07/2022
Annual Service
Customer Service
Quality
Value
Very good company. Explained the process and reason for the filter to be changed. Would recommend Kevin.
Which? Trusted Traders Consumer Posted on 04/08/2022 , work completed 02/08/2022
Really really pleased
Customer Service
Quality
Value
Mike is very friendly and remembered me from last job. They've serviced the system every year for me and bring the salt also, which saves me having to get it
Which? Trusted Traders Consumer Posted on 04/08/2022 , work completed 01/08/2022
Great service all round
Customer Service
Quality
Value
Engineer, Kevin, arrived on time, was polite. Carried out the work efficiently with no hassle. Informed us at every stage of the job what he was doing. All round very good job.
Which? Trusted Traders Consumer Posted on 04/08/2022 , work completed 29/07/2022
The Pure Water People
Customer Service
Quality
Value
Very good, very helpful. Completed the job perfectly.
Which? Trusted Traders Consumer Posted on 04/08/2022 , work completed 29/07/2022
Efficient annual service
Customer Service
Quality
Value
The service was performed efficiently and professionally. The service guy, Ian, was very friendly & informative.
Customer in Berkshire Posted on 02/08/2022 , work completed 02/08/2022
Efficient service.
Customer Service
Quality
Value
We have been with the company, who installed our water system and continues to maintain it, for around twenty years and have always found them helpful and knowledgeable. We are very pleased with our water system, the quality of the on tap drinking water is excellent.
David and Angela in Bristol City Posted on 28/07/2022 , work completed 28/07/2022
Equipment Service
Customer Service
Quality
Value
Lewis carried out the service on my equipment quickly and efficiently, without any fuss. He was also very polite and informative. I had the equipment fitted about ten years ago and have had it maintained every year with the same level if service.
Customer in Greater London Posted on 27/07/2022 , work completed 27/07/2022
The trader replied (on 17/08/2022)
Thankyou for reviewing us and for 10 years of custom. We are super happy that your pure water is still as wonderful as the day it was installed.
Happy Customer
Customer Service
Quality
Value
I was very pleased with him, impress with his knowledge and communication and tidy up after himself
Which? Trusted Traders Consumer Posted on 27/07/2022 , work completed 18/07/2022
The trader replied (on 27/07/2022)
Five stars is good enough for us! Thanks for taking the time to review us!
Filter Replacement
Customer Service
Quality
Value
Kevin was very thorough. The work is excellent. Cleared out unit, including cobwebs. Full water testing performed, excellent result provided. Lovely clear water. Pleasure
Which? Trusted Traders Consumer Posted on 27/07/2022 , work completed 23/07/2022
The trader replied (on 27/07/2022)
This does sound like a very thorough service! A lovely review. the pleasure was all ours - even the cobwebs!
Very satisfied
Customer Service
Quality
Value
We were satisfied with the work that was done, everything was left clean, tidy and in order. Mike was a polite and knowledgeable engineer, who did his work efficiently. Very friendly and polite.
Which? Trusted Traders Consumer Posted on 27/07/2022 , work completed 20/07/2022
The trader replied (on 27/07/2022)
We are pleased that your installation went well, Mike is a very talented water engineer, the quality of his work speaks for itself! Many thanks.
The trader replied (on 27/07/2022)
We are pleased that your installation went well, Mike is a very talented water engineer, and the quality of his work speaks for itself! Many thanks.
Great work as expected by The Pure Water People.
Customer Service
Quality
Value
The water softener unit was maintained by engineer Lewis. All filters were replaced and the system was thoroughly checked. The drinking water was tested and found to be ok. The water pressure was tested to ensure it was correct. This schedule and cost was all done as agreed with Pure Water. Everything that was carried out was explained thoroughly by Lewis who was most helpful and efficient.
Customer in Greater London Posted on 21/07/2022 , work completed 21/07/2022
The trader replied (on 27/07/2022)
A solid review of the servicing of your PWP whole house system. We appreciate your support and of course the ***** five phenomenal stars*****
Very good
Customer Service
Quality
Value
Very good work, professionally done, good time keeping. Job completed quickly with no mess.
Which? Trusted Traders Consumer Posted on 21/07/2022 , work completed 19/07/2022
The trader replied (on 27/07/2022)
Short and sweet - thanks for five stars for your product and our services!
Excellent service
Customer Service
Quality
Value
Friendly, helpful. Came highly recommended and I would recommend him.
Which? Trusted Traders Consumer Posted on 21/07/2022 , work completed 13/07/2022
The trader replied (on 27/07/2022)
Five fantastic stars - many thanks!
The Pure Water People
Customer Service
Quality
Value
Kevin was very efficient and well mannered. He was polite and got on with the job, completing it quickly and effficiently showing me what was done. I was very pleased.
Which? Trusted Traders Consumer Posted on 21/07/2022 , work completed 14/07/2022
The trader replied (on 27/07/2022)
We appreciate your five star review ***** Kevin is a gem - thank you for choosing us to be your water treatment provider, here's to many years of wonderful softened water to come!
Service of the water softner
Customer Service
Quality
Value
On time, tidy, freindly, helpful, knowledgable. did the work as required. Very happy with Kevin.
Which? Trusted Traders Consumer Posted on 21/07/2022 , work completed 14/07/2022
The trader replied (on 27/07/2022)
We appreciate your ***** five ***** star review!
Efficient filter change & service
Customer Service
Quality
Value
We had our annual service and filter change of our drinking water and boiling tap systems yesterday. Kevin was very efficient, he phoned me 10mins before arrival to make sure it was a convenient time for me. He was able to do the filter changes, softness check and paperwork in under an hour. Kevin is a knowledgeable person who is always very friendly and happy to explain how the water systems work.
Customer in South Gloucestershire Posted on 20/07/2022 , work completed 19/07/2022
The trader replied (on 27/07/2022)
Kevin is very popular on WTT! Thank you for your review and support of our products and services!
Very professional Work
Customer Service
Quality
Value
Operative arrived within time frame expected, phone call day before to confirm he was expected. The work was a routine annual service. The work was carried out tidily and efficiently a problem was identified and the necessary filter was changed. We have used the company for 13 years and would recommend them
John in Buckinghamshire Posted on 20/07/2022 , work completed 20/07/2022
Fantastic job done by Kevin representing The Pure Water People
Customer Service
Quality
Value
We had to change the CRV on the main unit after 5 years of use and the filters in the drinking system. The job was done by Kevin who had around 30 years of experience and you could tell as he was able to explain every single part, piece of the equipment. First time I have seen the inside of the unit which looks like the crankshaft of an engine with valves etc…awesome. Kevin is the type of person who goes the extra mile as he checked other stuff and made it better. I really recommend this services as they are always on time and very professional.
Customer in Oxfordshire Posted on 18/07/2022 , work completed 18/07/2022
Excellent work. Friendly and helpful.
Customer Service
Quality
Value
It was a pleasure to have Kevin in our house while he installed this first class system with no fuss and no mess.
Customer in Hertfordshire Posted on 08/07/2022 , work completed 08/07/2022
Excellent and Helpful
Customer Service
Quality
Value
The annual service on our water system was carried out by Kevin who was friendly and efficient. He arrived at the expected time, kept us informed on all the tests he had undertaken and answered all our queries .
Customer in Surrey Posted on 07/07/2022 , work completed 29/06/2022
Excellent
Customer Service
Quality
Value
Kevin is a wonderful man and did a great job and fixed a broken tap.
Which? Trusted Traders Consumer Posted on 07/07/2022 , work completed 05/07/2022
Excellent service
Customer Service
Quality
Value
Excellent service. Kevin was very friendly and knowledgeable.
Which? Trusted Traders Consumer Posted on 07/07/2022 , work completed 04/07/2022
Very Happy with The Pure Water People
Customer Service
Quality
Value
We've had our water softener system for 11 to 12 years - working well. It was installed and has been maintained since by The Pure Water People. We have also been very pleased with the company, the people in the office and technicians, with regards to the service and care they have provided. Today's visit was from Lewis - he has been a couple of time - always good feedback and advice. Would definitely recommend the Pure Water People if you are looking for a water softener etc.
Customer in Hertfordshire Posted on 06/07/2022 , work completed 06/07/2022
Professional and Thorough
Customer Service
Quality
Value
Pure Water People technicians - Kevin this time, have carried out the bi-annual service of my water softener since I bought the equipment from the company some years ago. The maintenance work is always done in a thorough and professional manner by a knowledgeable, polite and helpful personnel who leave a detailed explanation of what they did. The company maintains a complete record of my equipment and its maintenance and reminds me each time the next service is due. The cost of ongoing maintenance is still reasonable, even though it has risen 10% since two years ago, and the increase was only to be expected in view of the all-around increase in the costs experienced by all commercial companies.
Customer in Wiltshire Posted on 05/07/2022 , work completed 01/07/2022
Pure water, what's not to love?
Customer Service
Quality
Value
Lewis came to service my Pure Water system. He checked the day before that the time was convenient and arrived at the agreed time. He checked if I wanted him to wear a mask and explained what he was doing and why and what I had to do after he had left. When the visit was booked I was told exactly what it would cost. The water system is great, I get scum-free tea and coffee and nicer water to drink without having a plastic jug sitting about. It takes less of every product to wash dishes, clothes and people which must be good for the environment. I no longer have to descale the kettle and scale does not need to be scrubbed off shower, sink or basin.
Customer in Oxfordshire Posted on 04/07/2022 , work completed 04/07/2022
Good system review
Customer Service
Quality
Value
Kevin was on time and a friendly and efficient check of our water system . Introduced me to the new insulation cover and showed me what was needed if we had a power cut. A very tidy worker. Thanks Kevin.
Customer in Wiltshire Posted on 04/07/2022 , work completed 22/07/2004
Excellent service
Customer Service
Quality
Value
We had our water filter yearly service this week and can only say what a very professional carried out by an engineer called Kevin. He completed the replacement of filters efficiently and without any problems. He listened to our concern over the recent leak and said he would deal with this before leaving which he did, replacing the old tubing with a much stronger and sensibly placed out of the way. He explained every detail of his service to us and even sorted a small leak under our sink which was a very kind offer. The whole handling from the arrangements to calling from the office to say thank you to the engineer was a pleasure and the company should be proud of its service.
Customer in Greater London Posted on 01/07/2022 , work completed 30/06/2022
on time and efficient
Good service from Kevin he explained how the system worked. I have been trying to get a detailed explanation of how this system works for months and Kevin was very helpful. Thank you
Customer in Surrey Posted on 01/07/2022 (Reviewer did not use service)
Good Company
Customer Service
Quality
Value
I have had services from this company for a few years and each time find all staff very courteous, helpful and efficient. Recently, Kevin came and he carried out all work satisfactorily as they always do. It is nice to see a company one can recommend whole heartedly.
Customer in Greater London Posted on 01/07/2022 , work completed 28/06/2022
Excellent
Customer Service
Quality
Value
Very efficient and pleasant, highly recommended.
Which? Trusted Traders Consumer Posted on 30/06/2022 , work completed 27/06/2022
The trader replied (on 30/06/2022)
Five stars are enough for us! Thank you, and please do tell lots of people about your wonderful treated water at home!
Excellent Work as usual
Customer Service
Quality
Value
I was very happy with Kevin the engineers work in maintaining the water softening equipment.
Which? Trusted Traders Consumer Posted on 30/06/2022 , work completed 24/06/2022
The trader replied (on 30/06/2022)
Kevin is a gem! All our water engineers are - thanks for your kind words and for your five star review! Huge thanks!
Excellent Work
Customer Service
Quality
Value
They were excellent. Very efficient, with no problem at all and I can't praise Kevin enough. He was very polite also
Which? Trusted Traders Consumer Posted on 30/06/2022 , work completed 23/06/2022
The trader replied (on 30/06/2022)
Kevin is a marvellous water quality engineer, thank you for reviewing us with five fabulous stars - it really means a lot to us here at team PWP!
Very Professional
Customer Service
Quality
Value
The pure water people was very good and the installer was very useful and tidy.
Which? Trusted Traders Consumer Posted on 30/06/2022 , work completed 20/06/2022
The trader replied (on 30/06/2022)
Thankyou for five fantastic stars ***** much appreciated!
Great Service, very happy
Customer Service
Quality
Value
Mike came to service our water softener and change the water filter. We also needed a new tri-flow tap and Mike was also doing this for us. Very happy with all the work completed, full explanations given to suit my very limited knowledge including when the work became a bit more complex than it should have been due to the state of our sink and tap! The tap is now new and sparkling and no longer leaking. Mike was helpful and friendly.
Leah Posted on 29/06/2022 , work completed 29/06/2022
The trader replied (on 30/06/2022)
Hi Leah, we are glad that your tap is sparkling new and you can continue to enjoy your wonderful water at home. Five stars is always a bonus!!!
Great company
Customer Service
Quality
Value
I had my yearly service on my water purifier. As usual, the gentleman that came was dressed well and very professional. I was telephoned prior to my appointment with an update on the engineer's time of arrival and he arrived on time. He explained what he was going to do and carried out his work. After completing his work he then explained what he had found and the part of the service that could not be done due to the wrong part being sent out. Kevin was very polite, thorough, very clean and tidy. I would highly recommend this company for the water softeners/purifiers as they provide a quality product and maintenance programme to ensure you get the best from your system. They are easy to deal with and you can always get someone to talk to if you need any help.
Customer in Essex Posted on 27/06/2022 , work completed 16/06/2022
The trader replied (on 29/06/2022)
Thankyou for ***** five fabulous stars***** please do recommend us to lots of people, we are very happy that you are.
Annual Service
Customer Service
Quality
Value
Lewes arrived to service my water softener by appointment. This is the second year he has undertaken this task so knew me and my system. He carried out the tasks that needed to be done, tested the water all over the house and garden, made a few adjustments, explained what he was doing and cleaned up afterwards. If a water softener is to be installed I would recommend the service that this company offers.
Kenneth in Surrey Posted on 23/06/2022 , work completed 20/06/2022
The trader replied (on 29/06/2022)
Hi, a good solid review of our products and services, please do recommend us to lot's of people and don't forget our customer referral programme.
Very quickly sorted
Customer Service
Quality
Value
Kevin arrived slightly earlier than quoted. Very quickly sorted the problem with a diaphragm on the drinking water container. Also sorted a problem with an old stop tap. Kevin has been here before. Always cheerful and explained what he was having to do.
Customer in Warwickshire Posted on 21/06/2022 , work completed 21/06/2022
The trader replied (on 29/06/2022)
five fantastical stars - thanks for your lovely words!
Changing Filters
Customer Service
Quality
Value
Kevin arrived on time and the work was done quickly and efficiently. He checked everything and found a leak outside which I was extremely grateful for. We had been experiencing some damp smells and it seemed a small plastic outside pipe had been nibbled through and I think this was the cause of the dampness. Thank you, Kevin.
Customer in Greater London Posted on 18/06/2022 , work completed 15/06/2022
The trader replied (on 29/06/2022)
Thankyou for reviewing us - we are happy that we got to the root of the problem, nibbled pipework can spring up leaks!!! See you soon and take care!
Annual filter service
Customer Service
Quality
Value
Lewis did an excellent job in our service. He is always efficient and very knowledgeable. We have benefitted hugely from having the water filter from the Pure Water People. It keeps our appliances, shower panels and equipment in great shape as there is no scale. We notice the water quality a lot in washing and cleaning ourselves and clothes. And the reverse osmosis drinking water is the best.
Customer in Oxfordshire Posted on 17/06/2022 , work completed 17/06/2022
The trader replied (on 29/06/2022)
It's great news that you are experiencing all of the benefits that pure water gives you. we really are passionate about customer experience and we really do believe that our pure water is the best! Thanks so much!
Service to water softener
Customer Service
Quality
Value
We have had our water softener for 10 years fitted by the pure water people We have had a regular service each year Engineer Louis always very polite does an excellent job would recommend highly
Customer in Somerset Posted on 16/06/2022 , work completed 16/06/2022
The trader replied (on 29/06/2022)
10 years of wonderful treated water at home - and here's to many many more! Thankyou for such a lovely five star review.
Job well done
Customer Service
Quality
Value
The trader was very efficient knew what he was doing very speedy and pleasant man.
Which? Trusted Traders Consumer Posted on 16/06/2022 , work completed 14/06/2022
The trader replied (on 29/06/2022)
***** ***** ***** five fantastic stars - many thanks
Excellent service
Customer Service
Quality
Value
As agreed, the service engineer Ian called very punctual today to service and change filters on my system. Charming, personable and professional representative of his company. Completed the service quickly leaving no mess having cleared up behind himself. Very friendly. Have no hesitation in recommending the company and its staff.
Raymond in Surrey Posted on 14/06/2022 , work completed 14/06/2022
The trader replied (on 29/06/2022)
Please do recommend us to lots of people and you can not only enjoy your pure water, but you can reap the benefits of our customer referral scheme too!
Great job, very professional and punctual
Customer Service
Quality
Value
Kevin from The Pure Water People, called (as promised) prior to his arrival. Kevin explained exactly what he was going to do to the water system in order to carry out a thorough service. He did a great job, keeping all the areas around him clean and tidy. I am very pleased (once again) with the annual service of our water system.
Customer in Bristol City Posted on 10/06/2022 , work completed 10/06/2022
The trader replied (on 29/06/2022)
We are super happy that you are! Thank you for five lovely stars!
great work
Customer Service
Quality
Value
Mike was very helpful and very skilled - he went out of his way to fit the purifying paraphernalia where we wanted it, and did an excellent job
Amanda in Bristol City Posted on 09/06/2022 , work completed 04/06/2022
The trader replied (on 10/06/2022)
Hi Amanda, thanks for your review and for your custom - here's to many years of wonderful water to come.
They do what they say
Customer Service
Quality
Value
Very pleased with our recent service and check. Kevin has always looked after our system and is excellent. We have never had any issues with the administration or the quality of the work carried out.
Customer in Bath and North East Somerset Posted on 09/06/2022 , work completed 06/06/2022
The trader replied (on 10/06/2022)
Hi - We do love Kev here at team PWP, he is a fantastic water quality engineer, and equally -we love a fabulous five star review. It makes it all worthwhile for us. Many thanks.
Very Efficient
Customer Service
Quality
Value
They were in and out and managed to solve the problem quickly
Which? Trusted Traders Consumer Posted on 09/06/2022 , work completed 31/05/2022
The trader replied (on 10/06/2022)
Thanks for taking the time to review us.
Annual Filter change and water test
Customer Service
Quality
Value
Well impressed with the service, which was carried out swiftly and thoroughly. The service engineer, Lewis, arrived on time and immediately went to work, changing all filters, carrying out water tests, and tweaking the settings in accordance with his findings. He kept us informed of each step and gave us advice on the use of the system, even finding time to reassure our timid rescue dog, who is normally perturbed by strangers, but quickly accepted Lewis. All in all, we were very happy with the visit and the equipment, and would not hesitate to recommend both.
Customer in Buckinghamshire Posted on 06/06/2022 , work completed 06/06/2022
The trader replied (on 10/06/2022)
This is a smashing review - we do pride ourselves in being water quality experts, we always strive to make sure that you are getting the very best out of your investment in us, and your water system. Huge appreciation for for five fantastic stars.
Yearly service
Customer Service
Quality
Value
I have had my water unit serviced every year since purchase and every engineer that has visited has been prompt, professional helpful and informative. It isn`t the first time that Lewis has done my service, something he remembers which is a nice friendly touch. In fact I can only sing the praises of the company in general, right from the first phone call to book the appointment to when Lewis says `See you next year` Very happy customer
Customer in Greater London Posted on 01/06/2022 , work completed 26/05/2022
The trader replied (on 10/06/2022)
We love a very happy customer here at team Pure water. Lewis is a brilliant water engineer, and we value our customers and pride ourselves in fantastic water quality and customer service. So many thanks.
Water Softener
Customer Service
Quality
Value
We had the water softener fitted 19 years ago when our daughter was young and suffering from eczema. Once of the main causes was the hard water in her baths, we also has scale in the kettle and discolouration on the taps. After the softener was fitted the eczema cleared up quite quickly and over the course of a year or two the limescale disappeared. We've had the same kettle for 10 years when the previous one lasted less than 5. We get through far fewer cleaning products than we did before and the soap seems to last for ages. Having had the softener for so long, we'd never want to be without one in the future. Our service today was quick and efficient. Lewis was very knowledgeable about the system and able to recommend future options for maintenance and upgrades. Noting the age of they system we know it won't last for ever so knowing there are options available has given us peace of mind.
Customer in North Somerset Posted on 31/05/2022 , work completed 31/05/2022
The trader replied (on 10/06/2022)
Nineteen years of making your water wonderful. We truly appreciate such a comprehensive review, detailing all of the benefits you have experienced with pure water over nineteen years - your investment really has wrapped a ring of protection around your health, and your home, whilst saving you money. Huge appreciation.
Punctual, professional and competent
Customer Service
Quality
Value
The water purification system works well. The annual service was booked, confirmed and completed. Lewes came at the arranged time and did what was needed without problem or fuss.
Customer in Greater London Posted on 26/05/2022 , work completed 25/05/2022
The trader replied (on 10/06/2022)
We are super happy that your system is giving you the benefits we promised - it is music to our ears. Thank you for taking the time to review us.
Mike is Great!
Customer Service
Quality
Value
We have used the service for many years, probably since around the year 2000, and I continue to be impressed by the level of service provided. The office staff are helpful and the engineers are knowledgeable and helpful too. Mike, in particular, is an excellent engineer and an asset to the company who shows attention to detail and represents the company brilliantly. Thank you to everyone for your continued support. Tony
Customer in Oxfordshire Posted on 25/05/2022 , work completed 25/05/2022
The trader replied (on 10/06/2022)
Thankyou for twenty years of custom and wonderful water. Mike really is great - he truly is a water quality expert, we believe he is one of the best water treatment engineers in the world. Thank you for twenty years of custom, we are so happy that your water treatment system continues to deliver all of the benefits it promised. We are chuffed with this review here at team PWP.
Good work
Customer Service
Quality
Value
Engineer arrived within the timeframe specified and carried out a thorough job. The site was left clean and tidy.
Customer in Surrey Posted on 19/05/2022 , work completed 18/05/2022
The trader replied (on 10/06/2022)
Five fabulous stars. Many thanks.
Excellent work, very professional
Customer Service
Quality
Value
Mike and his colleague did an excellent job, they were on time and went the extra mile to ensure work was professional and performed to a high standard. Mike provided clear instructions and information on the service back up. Would recommend the company.
Steve in Oxfordshire Posted on 16/05/2022 , work completed 08/01/2022
The trader replied (on 10/06/2022)
We really do work hard to ensure you receive a high quality installation, one that matches your investment in the best water treatment system in the world. Mike and Kevin are meticulous engineers, and we are really happy that you are. Please do spread the pure water word to lots of people. Many thanks.
Job Well Done
Customer Service
Quality
Value
The annual service for the water softener was brought forward by three weeks, which I was very pleased about. Kevin arrived at the scheduled time and did a thorough job of checking water purity and then he installed the new carbon filtration unit (sorry, cannot remember its proper name) and ensured that everything was working as it should be and made any adjustments that were needed. I found him to be a very cheerful and friendly and he answered all my questions with patience and made sure that I was happy with the servicing of the equipment. Thank you Kevin for such lovely and professional service.
Margaret in Swindon Posted on 14/05/2022 , work completed 13/05/2022
The trader replied (on 10/06/2022)
Hi Margaret we appreciate your lovely review, and many years of custom. We do love a happy customer here at team PWP. I will pass your kind comments on to Kevin.
Excellent Company
Customer Service
Quality
Value
Had our first 5 year service which meant a particular filter had to be replaced which is expensive but if that means we will have the same quality of water which we have enjoyed over the previous 5 years it is well worth the cost. Mike ( he originally installed it ) did a comprehensive service - extremely knowledgeable and affable person. I wholeheartedly recommend this company.
Customer in Greater London Posted on 14/05/2022 , work completed 12/05/2022
The trader replied (on 10/06/2022)
Please do tell lot's of people about your wonderful treated water and don't forget our customer referral programme. Thanks for taking the time to review us.
Thank you Mike!
Customer Service
Quality
Value
I can't praise Mike highly enough. His depth of knowledge is amazing. Where plumbers and heating engineers visiting our property threw up their hands in despair at the maze of pipes, Mike simply took the time to work everything out. He is patient and determined and good humoured, and always focused on the customer's needs. Absolute gold standard service.
Customer in Greater London Posted on 13/05/2022 , work completed 12/05/2022
The trader replied (on 10/06/2022)
We love this review here at team PWP -we really are experts in all things water, and we really do have the best engineers in the business, Mike is a meticulous and very talented water treatment engineer. We pride ourselves in taking on the work and installations that other companies shy away from. A gold standard review from a lovely customer thank you for trusting us with your home and your water.
All round excellent service.
Customer Service
Quality
Value
Initial consultation was helpful and gave sensible options to meet our needs. Fitter, Kevin appeared on time and carried out the installation in meticulous manner in spite of having some space issues to contend with. He was clean, professional and never complained once! System itself is neat and provides the soft water we need. An excellent all round experience.
Customer in North Somerset Posted on 12/05/2022 , work completed 12/05/2022
The trader replied (on 10/06/2022)
We are super happy that you are. From consultation to installation we pride ourselves in delivering an exceptional experience. Here's to many years of wonderful water ahead.
A thorough job
Customer Service
Quality
Value
Lewis had come from Bristol to visit numerous Pure Water installations in East Anglia. The task with us was a review and service after the first year of our installation. Lewis did a very thorough job, explaining clearly what he was doing at each stage. He made an adjustment to make the system more economical with salt, and gave us a couple of useful tips about our regular use.
Customer in Suffolk Posted on 12/05/2022 , work completed 11/05/2022
The trader replied (on 10/06/2022)
Thank you for your kind comments, and for choosing us to make your water wonderful at home.
Service
Customer Service
Quality
Value
Helpful advice from both office and service engineer. Work done to time and cost and quality. Thanks Mike
Customer in Hampshire Posted on 10/05/2022 , work completed 06/05/2022
The trader replied (on 10/06/2022)
We appreciate you taking the time to review us - many thanks.
Great company
Customer Service
Quality
Value
Had to get a new tap in our kitchen. Spoke to Kelly in the office who is always really helpful and she ordered a new one and gave me a fitting date as well. Got a call two days before to give me a two hour time slot. Kevin arrived during the stated time and proceeded to fit the new tap. He had a hard job removing the old tap as it was ceased, so he was here longer than expected. Kevin was very polite and efficient and left everything nice and tidy. Have been with Pure Water for six years and they are a great company to deal with.
Customer in Hertfordshire Posted on 06/05/2022 , work completed 05/05/2022
The trader replied (on 10/06/2022)
We do love a great customer experience here at team PWP. Thank you for your kind words and six years of custom.
Polite and quality service
Customer Service
Quality
Value
The Pure Water People team are always polite and responsive. Work is completed to plan and cost with care and attention to detail. A fine example of a trusted trade. Well done and thank you.
Customer in Somerset Posted on 05/05/2022 , work completed 04/05/2022
The trader replied (on 10/06/2022)
Thank you for your support, and for your kind review.
The Kelly and Kev team
Customer Service
Quality
Value
Been customers for years with Pure Water - crossed swords once or twice over that time too, but to be fair the system we have has always been maintained well, Kelly and the back office crew always send out reminders for service work in good time, if there’s been a problem they’ve always be pretty gracious in sorting it. Kevin came to ours for a full big service - he was excellent really helpful shared some tips for us to get better use of the softener system and monitor our water usage was more than happy to explain what he was doing too. All good here.
Sebastian in Bath and North East Somerset Posted on 04/05/2022 , work completed 03/05/2022
The trader replied (on 10/06/2022)
Kev and Kelly do love to get a mention. Thanks for your passionate review and for your many years of custom and support,. We always aim to deliver on our promises and we are happy that you love your pure water system.
Ten years without problems
Customer Service
Quality
Value
We have been custoers of Pure Water (formerly AQATec) for ten years now. Each year we are contacted by phone to arrange a convenient date for the annual service which always happens on schedule and without issues. This year Lewis carried out a larger service, including replacing a Chemical Filter vessel outside. The price was exactly as we had expected and the work was done pleasantly and efficiently. Our experience has been good throughout, water is soft and we have no furring of kettles, limscale, etc.
Customer in Surrey Posted on 19/04/2022 , work completed 19/04/2022
The trader replied (on 10/06/2022)
Ten years of wonderful water. We are super pleased that you are - five fantastic stars means such a lot to us here at team PWP.
Great service
Customer Service
Quality
Value
Mike the engineer was very polite and efficient he explained everything about the service which was a 4 yearly major service. The price I paid was as quoted over the phone with no hidden surprises. Everything was left clean and tidy. I would recommend the pure water people to anyone.
Customer in Swindon Posted on 11/04/2022 , work completed 11/04/2022
The trader replied (on 10/06/2022)
Please do spread the pure water word and take full advantage of our customer referral scheme. We appreciate your five star review.
Annual service.
Customer Service
Quality
Value
My unit was fitted in twenty nineteen and it has been regular serviced since then. The annual service was carried out with efficiency. The engineer was very polite and a friendly he complete the the job diligently and to a high standard. I can fully recommend Pure Water People.
Customer in South Gloucestershire Posted on 04/04/2022 , work completed 04/04/2022
The trader replied (on 05/04/2022)
Thanks for your kind review - we always aim to deliver the highest standards to our customers and we are super happy that you are! Please do recommend us We cannot better five fabulous stars *****
Really Good service
Customer Service
Quality
Value
Really helpful and made some very useful suggestions. Certainly knows his job!
Which? Trusted Traders Consumer Posted on 31/03/2022 , work completed 29/03/2022
The trader replied (on 05/04/2022)
Thanks for taking time to leave us a review - much appreciated!
Excellent Service
Customer Service
Quality
Value
You know how good a company is when you have a small problem. After all work was fitted, a very minor leak, reported it and within 4 hours, even though were in Bristol, they had a technician out to fix the problem.
Which? Trusted Traders Consumer Posted on 31/03/2022 , work completed 22/03/2022
The trader replied (on 05/04/2022)
This is true, we should be judged by how quickly we can help a customer in need, and we always strive to deal with issues on the day. Water springs up leaks from time to time, no matter how thorough we are. Thankyou for a smashing review, we are pleased all is now well !
Efficient friendly service
Customer Service
Quality
Value
He upgraded and replaced the old water filter. Explained everything very clearly, told us how it worked. Completed the work and was very efficient and friendly.
Which? Trusted Traders Consumer Posted on 31/03/2022 , work completed 24/03/2022
The trader replied (on 05/04/2022)
Thankyou for choosing us to continue to treat your water at home, what can you buy today that lasts 27 years ??? quality water purification products from us really are built to last - here's to 30 years more fantastic water!
Very good
Customer Service
Quality
Value
They're very good.
Which? Trusted Traders Consumer Posted on 24/03/2022 , work completed 10/03/2022
The trader replied (on 05/04/2022)
Short and sweet! We are happy that you are ! Thanks PWP customer.
First Class Service
Customer Service
Quality
Value
Pure Water contacted us 2 months before the annual service plus filter change on our water softening system was due to arrange a suitable time. They called one week before to confirm the date was still good and give a time slot to expect the engineer. He arrived on time, completed the service very quickly and efficiently and also topped up the salt (above and beyond the normal service). Everyone at Pure Water is so friendly, helpful and efficient that it is a pleasure to do business with the Company . They also gave a 10% discount.
Customer in Oxfordshire Posted on 23/03/2022 , work completed 21/03/2022
The trader replied (on 05/04/2022)
A super review for our servicing team - they love to get a mention! They really are a friendly bunch! Many thanks.
Good work with a most pleasant chap, Lewis has worked here time and again, look forward to next years service
Customer Service
Quality
Value
I have had a very good experience with Pure Water and previously Aquatec at this address and at my old house at GL56 9AE. I often recommend it to my neighbours, telling them how clean kettles are kept and how good for all radiators. As for the carbonated water I produce with it - terrific.
Customer in Gloucestershire Posted on 22/03/2022 , work completed 22/03/2022
The trader replied (on 05/04/2022)
Please do keep recommending us - and don't forget our referral programme! We do love our customers preaching the pure water word! Thanks for reviewing us so positively - take care!
Water system service.
Customer Service
Quality
Value
I have just had a service/fault finding check on my soft water system, the engineer, Lewis, turned up on time and he was fully aware of everything my system needed and all work necessary to complete the service and solve the fault. I have two systems and he checked both thoroughly doing whatever required to ensure both were fully operational before he left. As usual everything was done efficiently and politely. I live in a hard water area using this pure water system eliminates limescale and improves the taste of the drinking water. I have had both systems for a few years now and couldn't ever consider being without them.
Customer in Greater London Posted on 17/03/2022 , work completed 17/03/2022
The trader replied (on 05/04/2022)
We wouldn't want to be without you either :-} Thanks for a smashing review- it means a lot to us here at team PWP, even more so that you are experiencing and enjoying all of the benefits that pure water gives you. Take care and thanks.
Installation of new water softener system.
Customer Service
Quality
Value
Completed within days of ordering new system. The engineer, Kevin, arrived on time, was polite, experienced and diligent in his work. Was able to answer effectively any questions I asked. Sought my advice on where to position the equipment that was best for my needs. Cleaned up afterwards and left everything tidy. Thank you Kevin. Much appreciated. Previous visit by Mike also very informative and helpful. Thanks.
Customer in South Gloucestershire Posted on 11/03/2022 , work completed 11/03/2022
The trader replied (on 05/04/2022)
Thanks for choosing us to be your water treatment provider - we are super chuffed that you picked us, here's to years and years of wonderful pure water and all of it's benefits to come!
Great service for another year
Customer Service
Quality
Value
We have now had our system for 5 years so additional filter change required this time. Yes it's expensive but we have never regretted the investment and enjoy the quality of water and the elimination of limescale etc All the PureWater people we have talked to or seen have always been very professional, efficient and knowledgeable. It's really good to know that we have a supplier of this calibre.
Customer in Greater London Posted on 10/03/2022 , work completed 10/03/2022
The trader replied (on 05/04/2022)
We do not shy away from admitting our products are not cheap - but you get exactly what you pay for: quality products that treat water to enviable degrees at home that outlive their warranties by years and years! exactly would you would want from an investment purchase - quality and longevity! We really appreciate your wonderful review it means a lot to us here at team PWP!
Serviced our water system
Customer Service
Quality
Value
Have been with them for 10 years- Always friendly and efficent. The product itself is brilliant.
Which? Trusted Traders Consumer Posted on 10/03/2022 , work completed 09/03/2022
The trader replied (on 05/04/2022)
A decade of wonderful treated water at home and five fabulous star too !!!!! ***** Huge appreciation and thanks
Excellent Service.
Customer Service
Quality
Value
We have had our water purifier system now for around four years and in that time we have not had to descale our kettle or iron and reduced our electricity bill. Initially both kettle and iron had scale in them but within a couple of months, of installation, all the scale had reduced to nothing and, presumably as I haven't stripped them down, so had the scale in the washing machine and dish washer. The water heats up quicker, using much less electricity and so reducing our bill. Tea and coffee taste better, visitors usually comment on this, and we actually get soap suds when bathing and washing. The system is serviced each year, the company contacting us to arrange a visit and Lewis, our maintenance man, arrives on time, changes out the filters and carries out any adjustments quickly and efficiently. If we have any questions he always answers them in normal speak, i.e. not technical gobbledygook which we wouldn't understand. All in all The Pure Water People give an excellent service.
Ian in Dorset Posted on 08/03/2022 , work completed 08/03/2022
The trader replied (on 05/04/2022)
Wow!!! You need to come and do P.R for us! This is a wonderfully comprehensive review of lot's of the benefits of pure water in your home! Energy efficiency is a major factor in our lives at the moment and pure water really does save you lots when heating water at home! Happy days and thankyou for your wonderful review - we are chuffed!
Good work and efficiently carried out
Customer Service
Quality
Value
In 2016 we invested in a water purification system mainly because I had excessively dry skin and the GP suggested a water softener. My skin is now smooth and we consider the system a good purchase. It also includes a drinking water tap and ours needed to be replaced. Lewis from The Pure Water People came on time and was careful to use shoe covers and a mask. He replaced the tap, checked that all connections were secure and everything was left clean and tidy. He did a good job and was rewarded with a cup of coffee plus biscuits.
Customer in Surrey Posted on 07/03/2022 , work completed 03/03/2022
The trader replied (on 05/04/2022)
It is brilliant to hear that your skin condition has improved since treating your water, we take your investment in us very seriously and we are so happy that you invested in us too! Many thanks.
Job well done
Customer Service
Quality
Value
Very efficient, Mike installed the unit 9 years ago and returned today.
Which? Trusted Traders Consumer Posted on 03/03/2022 , work completed 24/02/2022
The trader replied (on 04/03/2022)
We appreciate you taking the time to review us - thank you.
Very Good & Efficient
Customer Service
Quality
Value
A pure water system requires servicing every year and the staff really know what they're doing. He's even covered the pipes in case we get more cold weather. Very good customer service. We were particularly pleased to see it was Kevin the returned to do the work.
Which? Trusted Traders Consumer Posted on 03/03/2022 , work completed 17/02/2022
The trader replied (on 04/03/2022)
A smashing review from a happy customer - just brilliant! Many thanks
Excellent and Fantastic
Customer Service
Quality
Value
Have been using them since 2005. Very prompt everytime we ring. Get an appointment very quicker. Get the same technician each time - Michael Hagues who is a fantastic worker. Couldn't be happier and won't ever go anywhere else and we wouldn't have anybody else.
Which? Trusted Traders Consumer Posted on 03/03/2022 , work completed 17/02/2022
The trader replied (on 04/03/2022)
17 YEARS OF WONDERFUL PURE TREATED WATER! Mike is marvellous at all things water - huge thanks for such a lovely review and please do tell your friends and family about us.
Yearly Water Softner service
Customer Service
Quality
Value
We had the water softener installed in April 2013 and initially we thought is quite expensive but it has proved to be wonderful. All the water in the house is soft and we have no calcium lime scale anywhere and we are in a very hard water part of the country. Used the products that came with the installation and are just beginning to run out after nearly 10 years. The engineer comes when he says he will to do the service and the company ring us to make the appointment in the first place so we don't have to remember to contact them. Kevin came yesterday to do the work for its annual service. He was very polite, friendly and efficient.
Customer in Bath and North East Somerset Posted on 03/03/2022 , work completed 02/03/2022
The trader replied (on 04/03/2022)
A fantastic review - it is true, treating water to the degrees that we do here is not cheap - but it is an investment purchase, and our treatment systems more than stand the test of time, as shown here on WTT. We are so happy to hear that after 10 years you still think your water is wonderful and you are happy you took the leap of faith with us. So many thanks for your kind words, here's to 10 more years of your wonderful water.
Excellent Water System
Customer Service
Quality
Value
I have had my pure water system for about 15 years and I’d never be without it. The benefits of the pure water are endless but the one that is best for me is the lack of chlorine as I am allergic to it. My skin has never been better and that’s due to the water. Washing away from home brings back all the symptoms of the allergy but at home they vanish. The water is gorgeous to drink and visitors always comment on its purity - it’s lovely on its own but also makes superior tea and coffee! Added to this the lack of lime scale means all sinks, showers, heating system and appliances and so on are scale free: everything is easy to clean and lasts much longer without the need for extra products. I’ve hardly had a problem with the system. Once a drinking water pipe froze but that was fixed by a lovely lady at customer services talking me through what to do and then engineers advising how to prevent it happening again. The second time, the water pressure changed in the area so I needed a value fitted, which the engineer did within a day or two so I was back up and running again. Customer service is excellent and they keep me up to date with servicing. The engineers are great too - they do the job with courtesy and a smile. I’d recommend the system and the company to anyone.
Customer in Wiltshire Posted on 25/02/2022 , work completed 25/02/2022
The trader replied (on 02/03/2022)
We appreciate you taking the time to review us it means a lot to us here at team PWP, especially from a customer of 15 years that loves all aspects of their system - its really is music to our ears!!!!! HUGE appreciation and thanks - see you next year x
Servicing
Customer Service
Quality
Value
Such a nice engineer we used them for some years now never had a problem with them. The engineer was Kevin, he explain everything and was very polite. Every time they came around they will call you and keep you updated.
Pam Rogers Posted on 24/02/2022 , work completed (undated)
The trader replied (on 02/03/2022)
***** five fantastic stars for team PWP***** Many many thanks!
Yearly Service
Customer Service
Quality
Value
Lewes came to do our annual service and was very courteous, answered our questions about whether the system was fully functioning (it appears we weren't using that much water so the system needed calibrating to be closer to our demand) - and tested the system from all 7 of the rooms where taps are present. Great job!
Customer in Surrey Posted on 24/02/2022 , work completed 23/02/2022
The trader replied (on 02/03/2022)
We want you to get the very best from your system at all times, I am glad top hear that Lewis was thorough during his visit and that you were happy with your service. Thankyou.
Water Softener Equipment - performance & servicing
Customer Service
Quality
Value
The company supply & maintain water softening, filtering and purification systems for homes. I decided to have the unit installed several years ago because the local water supply is hard at 300ppm & my family were experiencing dry, flaking & sensitive skin due to washing and showering in the hard water. The unit supplies softened water at less than 40ppm & helped to resolve the sensitive skin issue. It also reduces scale forming in the kettle, on the shower head, cubicle screen and boiler. The unit also filters drinking water improving the taste of any drinks, tea coffee, squash and food etc made with it. When the maintenance team call to arrange a service they give a quote for the annual service. The engineers who call to service the unit are polite and helpful.
Customer in Buckinghamshire Posted on 21/02/2022 , work completed 17/02/2022
The trader replied (on 02/03/2022)
Wow! what a detailed and glowing review of our products and services. Huge thanks we really do appreciate it, reviews like yours really support our business with future custom. Thank you so much.
So pleased with my soft, pure water from the Pure Water People
Customer Service
Quality
Value
A month after having had my water purification system installed, I am so pleased with result. Scale has been banished from my sinks, kettle, bath and showers. Even my families skin has benefited. The water tastes good too and I'm prefer just drinking water now instead of adding cordial. Even the cat prefers it! Mike did a super job installing. He carefully designed the installation to take all my needs into account. Even the foam lagging of the pipes was meticulously done. The only downside of the work is that I've now become a clean freak as it's now so easy to do without all the chemical products. (See! I've cottoned on to you Brits use of sarcasm too :-) ).
Customer in Oxfordshire Posted on 20/02/2022 , work completed 27/01/2022
The trader replied (on 02/03/2022)
We take delivering on our promises very seriously here at team PWP, we are super happy that you are (even the cat!) Mike is a very talented engineer and he really goes out of his way to ensure that all aspects of your installation are as perfect as your water! Take care and enjoy your water x
Very prompt service
Customer Service
Quality
Value
the job was brilliant thank you very much to the pure water people the engineer (Kevin) that came down was very polite and professional
Customer in Bristol Posted on 18/02/2022 , work completed (undated)
The trader replied (on 02/03/2022)
Five lovely stars means such a lot to us here at team PWP - many thanks *****
First class product and reliable, efficient service
Customer Service
Quality
Value
I had my system installed by Aquatec and since then have enjoyed their product for the past 9 years. The water quality remains impressive and the fact that the kettle never needs descaling speaks for itself (particularly as this is a very hard water area). We have had no problems with any part of the system in all that time. Engineers conduct an annual service which provides peace of mind and will always give sound adice when asked.
Customer in Wiltshire Posted on 17/02/2022 , work completed 16/02/2022
The trader replied (on 02/03/2022)
We are very confident that you will continue to be impressed with your water in another 9 years too! It means such a lot to us that you love your water, and the service you receive from us here at PWP, Take care and many thanks for your lovely review.
Water Purification System Service
Customer Service
Quality
Value
I have used Pure Water since having my system installed some years back. Pure Water provides an excellent service, arrive on time, are respectful, and even offer payment plans for those who need them. Whenever I have needed to call for help to reset the system or even be reminded which type of salt I use (!) the admin and technical team members are always very pleasant I would not hesitate to recommend Pure Water to anyone.
Customer in Wiltshire Posted on 16/02/2022 , work completed 16/02/2022
The trader replied (on 02/03/2022)
Such a lovely review, please do recommend us to lots of people, we are happy that you are. Thankyou for your support and custom.
Reliable Water Purification
Customer Service
Quality
Value
We have had the Aquatec Whole-House Water Purification System now for nearly 10 years and so far it has provided everything that the Pure Water People promised. Each year the annual service has been organised well in advance, carried out on time, speedily and at the promised price. Each engineer has given helpful advice on how to get the best from the system. Looking back on the last ten years we are glad that we made the right choice of equipment and the right people to maintain it.
Customer in Hertfordshire Posted on 15/02/2022 , work completed 15/02/2022
The trader replied (on 02/03/2022)
Thanks for your review, we are glad that you chose us to be your system provider, and that we delivered on the promises that we made all of those years ago, it really is important to us that you love all aspects of your pure water system and that you are enjoying the benefits after 10 years! Here's to 10 more - many thanks.
Professional Friendly Service
Customer Service
Quality
Value
The engineer Kevin visited today as our display system electric panel had stopped working. Kevin identified the problem straightaway, a mouse had chewed through the wire. Kevin fixed the wire and inserted a non-mouse chewing covering, made a new hole and cleaned up afterwards and got it running again. Kevin was so friendly and professional. The difference we noticed without our water filter working was having to use more products, eg, washing, shampoo, Floor cleaning. Our skin was dry. All the tea mugs started having rim stains and floaty stuff on top of the tea and tasted disgusting. I think we have become water snobs. We’ve had our pure water filter for years and take it for granted, it’s not until it stopped working we realised how much we appreciate it.
Customer in Northamptonshire Posted on 15/02/2022 , work completed 15/02/2022
The trader replied (on 02/03/2022)
Your system really does work super hard to remove all of the chemicals and impurities in water and its only when it's gone that we realise how amazing it really is! I am glad that you are back up and running and loving your pure water once again - it really is marvellous stuff treated water! Thanks.
Professional Service
Customer Service
Quality
Value
We have had the annual service, carried out by Lewis, on our water purification system. The work, was, as ever, carried out competently and efficiently and Lewis was sure to establish with us whether we had any particular issues with the system. He also gave us useful pieces of advice on how to get the best use out of the equipment. Most importantly, we are left with excellent quality soft water, providing clear and pleasant drinking water, and completely cutting out limescale.
Customer in North Somerset Posted on 14/02/2022 , work completed 07/02/2022
The trader replied (on 02/03/2022)
It's great to see that you are happy with all aspects of your purification system. It does what it says on the tin and it is equally important to us that we deliver on the promises that we make. Many thanks.
Annual Service
Customer Service
Quality
Value
Excellent work and very helpful.
Customer in Oxfordshire Posted on 14/02/2022 , work completed 14/02/2022
The trader replied (on 02/03/2022)
***** Five fantastical stars***** wonderful *****
Pure Water People annual service
Customer Service
Quality
Value
I have no hesitation in recommending The Pure Water People. We had their purification system installed 10 years ago. Their annual service is excellent; we have never had to call them out at any other time to rectify a problem. Lewis carried out the service today and was efficient, knowledgeable and obliging. The purified water leaves our stainless steel sink easy to wipe clean; saucepans are easier to clean; the kettle does not have any limescale; the toilet bowl doesn’t have a limescale ring and the glass shower door and surrounds dry without needing to be wiped dry and there is no limescale residue.
Customer in Greater London Posted on 13/02/2022 , work completed 10/02/2022
The trader replied (on 02/03/2022)
We love it when our customers wax lyrical about our systems and their wonderful water and the benefits purification gives to your home. Thankyou for such an amazing review and for 10 years of custom! Please do recommend us to lots of people :-)
Annual service
Customer Service
Quality
Value
Always very please with the way he conduct himself around the house very polite and work done to high degree.
Mitchel Posted on 11/02/2022 , work completed (undated)
The trader replied (on 02/03/2022)
we appreciate your five star review Mitchell - many thanks and take care.
Excellent service
Customer Service
Quality
Value
Took out old water softener & replaced it, and made it easier for me to add the salt. Kevin was very pleasant and efficient. They called the day before to advise what time he would be arriving today. They've always given an excellent service.
Which? Trusted Traders Consumer Posted on 10/02/2022 , work completed 10/02/2022
The trader replied (on 02/03/2022)
Thankyou so much for your repeat custom - after 26 years your system had outlived it's warranty many times and we are over the moon that you came back to us to install you a new one! Here's to 25 more years of wonderful water at home!!!!!
Good work
Customer Service
Quality
Value
The engineer Lewis is very helpful and tells you everything. Also, the system does what it should do. No limescale on the shower doors and no limescale in the kettle. Also, the radiators work better as there is no limescale in them. All in all, we are very pleased with the system.
Customer in Greater London Posted on 10/02/2022 , work completed 10/02/2022
The trader replied (on 02/03/2022)
We are super pleased that you are completely limescale free and happy! We appreciate you taking the time to review us - many thanks.
Filter change, Water test & CRV replacement
Customer Service
Quality
Value
Kevin the engineer was excellent, he arrived on time and kept to the agreed budget. He was a very likeable character and was in his element with my son's English Bulldog, a credit to the company. He was the first engineer to ever tell me how much salt I should be putting into the unit and was well organised. Kevin, keep up the good work.
Customer in Bath and North East Somerset Posted on 09/02/2022 , work completed 13/01/2022
The trader replied (on 02/03/2022)
I will pass your kind comments on to Kevin - he does love to get a mention on WTT! Take care and thankyou.
Pure Water - reduced costs.
Customer Service
Quality
Value
Lewis did our annual service this morning. We appreciated his efficiency and explanation of the details of the service. The water purification system that The Pure Water People installed three years ago has led to the reduced use of all washing agents, e.g. shampoo, conditioner, hand soap, shower gel, washing-up liquid, washing powder etc. The system also prevents the build-up of lime scale in pipes, radiators, kettle, iron, washing machine and dish-washer. We also appreciate the improved quality of our drinking water and no longer have to buy bottled water, which also means less use of plastic bottles.
Jean in Bristol City Posted on 08/02/2022 , work completed 08/02/2022
The trader replied (on 02/03/2022)
Jean this is a super detailed review, pure water is marvellous stuff and it really does wrap a ring of protection around everything it comes into contact with. Thankyou so much - huge appreciation!
The Pure Water People - Excellent Service.
Customer Service
Quality
Value
Have traded with this company for many years. Have never had to complain about their service. Service engineers have always turned up In the time frame originally quoted when the appointment was made. Always careful to clear up any mess created. Always wear masks in these covid times. They never give a hard sell either. Latest service engineer to call was Kevin. As always was thorough in the tests carried out to make sure everything was working as it should. Payment through credit card done thru his phone was quick and simple.
Customer in North Somerset Posted on 07/02/2022 , work completed 04/02/2022
The trader replied (on 02/03/2022)
A good solid review - thanks for supporting us over the years, take care.
Water leak repair
Customer Service
Quality
Value
Following a routine service the stop valve under the sink started to leak. It was very slow and unnoticed for several week. I contacted them and they came out very quickly and replaced the stop valve. Kevin the plumber was polite, quick and efficient. The company have always given excellent service and respond very quickly to any queries. The water filter system has been in place for approx 10 yrs and I would recommend it to anyone.
Customer in Oxfordshire Posted on 06/02/2022 , work completed 20/08/2021
The trader replied (on 02/03/2022)
Please do tell lot's of people about us and thankyou for your kind words. We look forward to seeing you next year.
Fast, courteous service.
Customer Service
Quality
Value
In late January I had a problem with my water purification system. I advised Pure Water People and they rapidly sent an engineer to deal with it. They immediately inspired competence. He clearly knew the system inside out and within a very short time had resolved the fault and then, unasked, checked all other aspects of the system. He was efficient, competent, professional and highly skilled. It was a pleasure to have him.
Customer in Bath and North East Somerset Posted on 06/02/2022 , work completed 02/02/2022
The trader replied (on 02/03/2022)
We are pleased that we supported you quickly and efficiently. We really do aim to set the bar high in customer satisfaction here at team PWP, and this review shows just that! Many thanks.
Annual Maintenance and CRU Exchange
Customer Service
Quality
Value
We have had our water system for the past 5 years and can't be more please with the system and service we have received. Special mention to Kevin who has carried out our maintenance service for the past 2 years
Customer in Bath and North East Somerset Posted on 04/02/2022 , work completed 03/02/2022
The trader replied (on 02/03/2022)
Thank you for your lovely review, Five stars says it all!*****
Water system service
Customer Service
Quality
Value
Kevin went above and beyond today when servicing our water softener. Showed us everything he had done and we are really happy.
Grace in Bristol Posted on 03/02/2022 , work completed (undated)
The trader replied (on 02/03/2022)
Thank you for taking the time to review us. we love a five star review here at team PWP *****
Annual water softener service.
Customer Service
Quality
Value
They arrived on time and carried out our service in a very friendly and professional manner. He carefully explained what he was doing and was very thorough.
Customer in West Berkshire Posted on 02/02/2022 , work completed 02/02/2022
The trader replied (on 02/03/2022)
five fantastical stars ***** Much appreciated.
Bi-annual service to water softener. A Rain Soft product installed many years ago.
Customer Service
Quality
Value
The fitter Elliot arrived early and set about carrying out the service. I was advised in advance by the office that due to age the filter to my system would need exchange. Elliot carried out this change and made sure my water softener was functioning effectively and all the settings were correct. Full test was carried out. Elliot was friendly and was happy to answer my questions, he accepted a coffee but did not stop work until the service was complete. I then made a card payment for the work and service carried. Overall I am very happy with the job done. I have been a customer of Pure Water for many years and they have always been very accommodating and upfront and straight with there customer service and all the fitters over the years have been effective.
Customer in Wiltshire Posted on 31/01/2022 , work completed 31/01/2022
The trader replied (on 01/02/2022)
Such a lovely review, thankyou for all of your years of custom and support. We are super happy that you are and we look forward to visiting you next year. Thankyou for five fabulous stars!
Excellent company
Customer Service
Quality
Value
Excellent company very happy with the work especially Kevin.
Which? Trusted Traders Consumer Posted on 27/01/2022 , work completed 26/01/2022
The trader replied (on 28/01/2022)
We appreciate your five star review - Many thanks*****
Excellent
Customer Service
Quality
Value
Kevin was brilliant, very pleasant, clean and efficient.
Which? Trusted Traders Consumer Posted on 27/01/2022 , work completed 21/01/2022
The trader replied (on 28/01/2022)
Five fabulous stars ***** Huge appreciation!
Water softener.
Customer Service
Quality
Value
Lewis, their engineer, arrived on time. The problem with the system was resolved quickly and the part was replaced. He kept us informed as to what was happening. It is good to have soft water back again for showering and as it tastes better. I would recommend for the excellence of the system and their service.
Alan in Oxfordshire Posted on 26/01/2022 , work completed 26/01/2022
The trader replied (on 28/01/2022)
When our water is being treated to such wonderful levels of purity we do tend to take it for granted over time. Your system really is working very hard to treat every drop of mains water that enters your home. When we revert back to hard water once again, we realise how marvellous our treated water really was and we miss it! Were happy that you have your pure water back once again - it really does taste fabulous and it is fantastic for everything water related. Five stars and a huge thankyou!
Efficient service
Customer Service
Quality
Value
we installed the water purification 2 yaers ago and it is great. No, limescale, and the water tastes fresh and clean. we no longer have limescale in the shower, kettle, and all other applicances. we had the system serviced by Lewis, who was very helpful, effiecent and offered good advise.
Customer in Wiltshire Posted on 26/01/2022 , work completed 26/01/2022
The trader replied (on 28/01/2022)
It is fantastic to see a review that shows our equipment delivers to it's promises! Tasty fresh water, and a scale free home - we are happy that you are! We love a fabulous five star review - much appreciation. Take care!
The Pure Water People's Product and Annual Service
Customer Service
Quality
Value
Lewis came to service our equipment today. He was very pleasant and professional, answered all questions clearly and did his work efficiently. We are very pleased with the Pure Water People who fitted our equipment originally and service it annually. They are always available to answer any queries by phone with no number system and electronic voice. There is a real lady! We get lovely silky soft water in our shower and bath and are pleased that the kettle does not fur up at all when we use the water from the drinking water tap. It gives us peace of mind to know that we do not have impurities in the water and that our washing machine and dishwasher work better as a result.
Customer in Swindon Posted on 26/01/2022 , work completed 26/01/2022
The trader replied (on 01/02/2022)
We absolutely love a review that highlights the benefits of having treated water at home, and we do pride ourselves on high levels of customer service and good communication. Thank you for taking the time to leave us such a smashing review - we really do appreciate. many thanks and take care.
Good, professional service
Customer Service
Quality
Value
From booking this service to completion we received a professional job both from the office & here in our home. Our technician, Kevin was mindful of hygiene & Covid precautions and did a thorough service of our water treatment system. He listened to our observations of how the system was currently working & showed us the parts he was fitting & replacing. We are very pleased with the result and our purifier is now working perfectly again.
Customer in Wokingham Posted on 25/01/2022 , work completed 24/01/2022
The trader replied (on 28/01/2022)
Kevin is a great engineer - thankyou for giving us five fantastic stars*****
Completed our difficult job professional
Customer Service
Quality
Value
Very professional thought out. I sent an online enquiry and was called back the next day and an appointment was booked for a rep to come to the house at a time that suited us. Neill was very professional and explained everything to us. The engineer was then booked for a day to suit us. Mike arrived to fit the system. He was given a challenge as it was not a straightforward fitting, but rose to the challenge and completed the job very professionally. Mike was very polite and cleared up behind himself. He answered any questions I had and explained everything he was doing. He has great knowledge of the system. All telephone conversations with the company were polite and professional. From first contact to fitting completion (all within a week) we have been very happy. Not had any problems, but feel they would be very approachable with any queries. Would recommend.
Hazel in Gloucestershire Posted on 24/01/2022 , work completed 21/01/2022
The trader replied (on 28/01/2022)
Thanks for such a comprehensive review Hazel - Mike is very talented and he really does love a challenge! He also loved the puppies helping him too (they are adorable) You've invested in your water quality and in us as a business, and we absolutely promise to deliver exceptional customer service and wonderful water quality from the day of your installation. Thankyou for choosing us - take care!
Service
Customer Service
Quality
Value
Excellent service work by Kevin, very polite, explained all he was doing and why. Very happy as always with this company.
Customer in Buckinghamshire Posted on 21/01/2022 , work completed 14/01/2022
The trader replied (on 25/01/2022)
Thank you for your comments - I am sure governing your review that the one-star posted for quality was an error? Especially as you have posted that you are always happy with us! Take care.
Great service
Customer Service
Quality
Value
Kevin our engineer came at the time specified, he was efficient knowledgeable and friendly. Checked everything first before changing filters and cleaned up after the job. We are very happy with the work done and the friendliness of Kevin. He carried a bag of salt into the house for us could not do enough. Excellent.
Customer in Greater London Posted on 20/01/2022 , work completed 20/01/2022
The trader replied (on 25/01/2022)
***** five fantastic stars - Kevin is a brilliant water quality engineer and a thoroughly nice chap too!
Auto change and replacement
Customer Service
Quality
Value
Just had our annual service plus auto change. The engineer was helpful, fully explained what he was doing, provided an excellent service in a very professional way. I can not recommend him highly enough. I hope he completes our service next year.
Chris in Hertfordshire Posted on 20/01/2022 , work completed 20/01/2022
The trader replied (on 25/01/2022)
All of our engineers are exceptionally talented, friendly and tidy - fingers crossed for next year. I am very confident that if you get someone else next year you will be equally happy. Thank you for your support.
annual service
Customer Service
Quality
Value
the engineer kevin arrived bang on the appointment time . he was very efficent in his work and took all the time needed to service our water system fully .on completition we were given a full run down on what he had done .very pleasant gentleman ,we will be asking for kevin again when our next service is due
Customer in South Gloucestershire Posted on 19/01/2022 , work completed 17/12/2021
The trader replied (on 25/01/2022)
Kevin is very popular on here, he loves making customers happy and seeing his name up in lights. All of our engineers are equally as brilliant as Kevin, but I will keep my fingers crossed for you that you get him once again next year! Take care and thank you.
Always arrive with a smile
Customer Service
Quality
Value
Kevin arrived to do the yearly maintenance on our water system. He came in and got right down to work he was friendly and courteous after the work had been done he left no mess taking any rubbish with him. I had to have a new faucet as mine was leaking, unfortunately, Kevin didn't have one to fit so after a few days Ian arrived to fit the replacement done in a jiffy with the same efficiency. Also thanks to Kelly in the office she is the voice on the end of the phone always nice to talk to her even if it is only once a year.
Customer in Bristol City Posted on 19/01/2022 , work completed 12/01/2022
The trader replied (on 25/01/2022)
***** we love five stars here at PWP, and it's nice to see that a few of the team get a mention. We pride ourselves on good customer service from point of call to visiting your home and we appreciate you taking the time to express just that! We look forward to speaking to you next year!
Very pleased with annual service
Customer Service
Quality
Value
Kevin performed my annual service, he was very friendly and efficient.
Which? Trusted Traders Consumer Posted on 13/01/2022 , work completed 11/01/2022
The trader replied (on 25/01/2022)
Thanks for ***** five fabulous stars - we couldn't ask for better.
Tap Renewal
Customer Service
Quality
Value
I couldn't find a local plumber, so called PWP as they installed and have serviced our water system for years. They were very helpful and were quick to arrange a visit to do the work. Keith arrived as scheduled and had brought two alternative taps as he had doubts about the clearance for the one I had chosen. All fitted and cleaned up afterwards. job well done.
Customer in Buckinghamshire Posted on 13/01/2022 , work completed 11/01/2022
The trader replied (on 25/01/2022)
We are here to help any of our customers if possibly can, even if it's not a purification issue. Glad to be of service to a loyal customer! Five stars is much appreciated. Take care - Cathy.
Annual Service
Customer Service
Quality
Value
Work carried out very efficiently and identified two problems; one was simple and rectified at the time, the other required a replacement of a faulty part which was also ordered at the time. The technician was very pleasant and clearly explained the problem. He effected a temporary fix for the faulty part which kept the system operating. Considering that the weather was very cold the work was done extremely well.
Customer in Wokingham Posted on 10/01/2022 , work completed 02/12/2021
The trader replied (on 25/01/2022)
I am glad to report that you are now back in the land of pure running water and that your 23-year-old purification system is now in full working order. We love five stars and we appreciate your review. ***** five fabulous stars - Thank you so much.
Another excellent maintenance visit
Customer Service
Quality
Value
Our water softener system is now almost seventeen years old but still going strong. The service engineer, who remembered installing it all those years ago, came back to give it the regular service. As always, very pleasant manner and explained every process involved, including the way forward in the future when it will need replacing, hopefully not quite yet. It is good to have continuity with engineers, especially someone who explains everything in simple terms and is not condescending in his approach, and therefore is someone to be trusted.
John in Wiltshire Posted on 10/01/2022 , work completed 10/01/2022
The trader replied (on 25/01/2022)
Hi John 80% of the staff here at PWP have been here for over 12 years, they are highly trained, very talented and extremely happy, and it shows in their attitude with you and our other customers! It's always lovely to read that customers love to see the same engineers each year, it means a lot to us! I can honestly say that they are all thoroughly nice chaps. Many thanks.
Great service
Customer Service
Quality
Value
We've had our water softener system for about seven years. The service from them is always excellent. A phone call to organise a service date from very polite people. The engineer always calls before or on arrival. We've had the same engineer for at least the past three years. He knows the system backwards and is always clean, polite, helpful and informative.
Customer in Greater London Posted on 09/01/2022 , work completed 07/01/2022
The trader replied (on 25/01/2022)
We appreciate you taking the time to review us - at seven years your system is still in its youth, here's to many more years of wonderful pure water to come.
WAter filtration system installation
Customer Service
Quality
Value
We had a visit from sales person - very helpful and knowledgable and also educational too. Was not hard sell - more a sell in the last 5 minutes or so but easily manageable - not pressurised. Given it was January we got a quick installation ( 2 days later) - on a Saturday which surprised us. We got confirmation phone calls as promised and Mike arrived bang on time ( after a long drive) and having started at 0830 he was done by 3pm - with everything boxed in and explained. Installation itself could not have been smoother, incredibly tidy and all rubbish removed . All appears to be working smoothly so we just have to wait for the impact on our appliances and taste buds Quality of equipment looks good on sight but the Rainsoft equipment used also has good reviews in the US (where it is from ). We will take a longer view on value when we start to see impact
Customer in Posted on 08/01/2022 , work completed 08/01/2022
The trader replied (on 25/01/2022)
Thank you for taking us through your purchase process, we are super pleased that you are, we do take pride in all aspects of what we do here at PWP from point of sale to installation and your review mirrors our very ethos. I am entirely confident that you will love your water, and we look forward to speaking to you every year to check in on you, and your water purification progress and journey. Take care and so many thanks.
Excellent as always
Customer Service
Quality
Value
Pure Water ( then Aquatec) fitted a water purification system 9 years ago and most years it has been serviced by Mike. Now he is the only engineer we will have and as usual he came on time, was pleasant, efficient and got the job done well. We insist on Mike as our engineer due to one occasion some years ago when another engineer left us with problems. Pure Water understand this and we are only offered Mike to service our system.
Customer in Surrey Posted on 07/01/2022 , work completed 07/01/2022
The trader replied (on 25/01/2022)
Mike is our senior engineer, and he is not only extremely talented but a lovely chap too! From time to time things can go wrong, the measure of the company is how we resolve and react to the problem, and it looks like you are highly satisfied with Mike and PWP! Five stars are wonderful to see ***** Much appreciation.
Efficient service
Customer Service
Quality
Value
Water softener and drinking water service from the trader. Excellent operator, very helpful and very informative.
Which? Trusted Traders Consumer Posted on 06/01/2022 , work completed 06/01/2022
The trader replied (on 25/01/2022)
We love to receive a five star review here at team PWP we really appreciate your support! *****
Very happy
Customer Service
Quality
Value
Kevin was courteous, wore a mask, came when he promised and I am very happy.
Which? Trusted Traders Consumer Posted on 06/01/2022 , work completed 22/12/2021
The trader replied (on 25/01/2022)
we are super happy that you are - we cannot better ***** five fantastic stars. Superb support - thanks.
Very pleased
Customer Service
Quality
Value
Very pleased with the way Kevin did the job, he was very courteous and efficient and did a good job.
Which? Trusted Traders Consumer Posted on 06/01/2022 , work completed 20/12/2021
The trader replied (on 25/01/2022)
Thanks for reviewing us and especially for FIVE FANTASTICAL STARS *****
Service/Maintenance
Customer Service
Quality
Value
The unit was fitted in 2013 and it has been regularly serviced since then. This 2022 service also required the CRV filter to be renewed. As has always been the case the office informed us of Kevin the engineers time of arrival. He was on time, very efficient, cleaned the work area and explained the work that had been done to me. I can fully recommend Pure Water People as an excellent firm.
Customer in Bath and North East Somerset Posted on 06/01/2022 , work completed 05/01/2022
The trader replied (on 25/01/2022)
Please do recommend us, we really are an excellent firm and we love, love helping people with their water quality needs and giving them unbelievably good water! Five stars - and we love it ***** Much appreciation. x
Very Friendly Service
Customer Service
Quality
Value
Kevin who serviced my water softener was really friendly & efficient, arriving on time, & not minding the help of my puppy! Left it in perfect working order.
Sylvia in Somerset Posted on 05/01/2022 , work completed 05/01/2022
The trader replied (on 25/01/2022)
We do love a puppy here at PWP, thankyou for your kind review - Kevin is a superstar!
Annual Service
Customer Service
Quality
Value
The annual service was carried out with great efficiency. The engineer, Kevin, arrived promptly at the appointed time and we found him to be an extremely competent and helpful individual; he was a real credit to his employer. The work was undertaken at the agreed time and at the agreed price.
Customer in South Gloucestershire Posted on 24/12/2021 , work completed 20/12/2021
The trader replied (on 25/01/2022)
I will pass your kind comments on to Kevin, he does love to get a mention on here, as you can see :-} Five stars means a great deal to us at team PWP and especially to Kevin.
Absolute thoroughness!
Customer Service
Quality
Value
Engineer Mike carried out a service of our water-softening system this morning. He was on time, extremely pleasant and a pleasure to deal with. His examination of the system was thorough in the extreme. As well as the routine service he was booked, for he found a problem with a main filter membrane and the flow control valve, neither of which we had suspected. He changed both immediately (no call-backs required!) and tested the system thoroughly. He also managed to ease a stiff drinking water tap. We were extremely pleased with his work and general manner. Needless to say, he left the property clean and tidy. A credit to the company!
Customer in North Somerset Posted on 23/12/2021 , work completed 23/12/2021
The trader replied (on 25/01/2022)
Mike is a brilliant engineer, all of our chaps will go the extra mile to ensure that all aspects of your purchase and water quality are working to the highest standards, you invested in us and we always aim to deliver. Thank you for a sterling review - huge appreciation.
Full Service
Customer Service
Quality
Value
Mike came yesterday to undertake our full service and was excellent. He arrived on time, carried out the service very efficient and kept us involved in what was going on. He also gave us an update on what he had done when he left.
Customer in Buckinghamshire Posted on 23/12/2021 , work completed 22/12/2021
The trader replied (on 25/01/2022)
Mike loves a mention..... especially a five star one, we are very spoilt for five-star reviews and wonderful customers here at PWP, thank you so much. Take care.
installation of pure water system
Customer Service
Quality
Value
work completed satisfactory and on time. system operation explained fully. very happy with the job installed by Kevin
Customer in South Gloucestershire Posted on 23/12/2021 , work completed 15/12/2021
The trader replied (on 25/01/2022)
After 24 years with us we were over the moon you upgraded to a brand new modern purification system. Your old equipment had exceeded its guarantee by 14 years - quality at its best for sure! Technology has changed and improved these past years and Kevin told me you could feel and taste the difference in your water already, thank you for all your years of loyal custom and for choosing us to treat your water once again.
Pure Water Installation
Customer Service
Quality
Value
Mike and Kevin were excellent. From the moment they arrived, they were highly professional and considerate. They kept us well informed during the installation and engaged us as needed. They are true ambassadors for their company, Thank you.
Customer in Devon Posted on 23/12/2021 , work completed 21/12/2021
The trader replied (on 25/01/2022)
The chuckle brothers Kevin and Mike are very very popular on here - we do have lots of other engineers!?? but Kev and Mike are true ambassadors of PWP and Which Trusted traders. In truth, they are very good at all things water quality-related and we are very lucky to have their many years of experience and knowledge here in PWP and it shows!!! Five fabulous stars means a lot to us and to them too. Hers's to years of wonderful treated water to come.
Good work
Customer Service
Quality
Value
Very satisfactory servicing of water softener, efficient and reliable. Also very helpfully topped up saltbox.
Customer in Wiltshire Posted on 22/12/2021 , work completed 07/12/2021
The trader replied (on 25/01/2022)
we do love ***** five fantastical stars here at PWP we feel very lucky and very spoilt - huge appreciation for your review. Take care x
Excellent Service
Customer Service
Quality
Value
We had Kevin come to replace our filters and test our water system today. Kevin was very polite, knowledgeable and a friendly man. He also complete the job diligently and to a high standard. Thank you Kevin.
Customer in South Gloucestershire Posted on 17/12/2021 , work completed 17/12/2021
The trader replied (on 25/01/2022)
***** Five stars cannot be improved upon ***** Many thanks
Maintenance of water softener
Customer Service
Quality
Value
Kevin came out to do the annual maintenance of our water softener, he was extremely helpful and tidied up afterward.
Which? Trusted Traders Consumer Posted on 16/12/2021 , work completed 14/12/2021
The trader replied (on 25/01/2022)
FIVE STARS MEANS SUCH A LOT TO US ALL HERE AT TEAM PWP! Thank you so much!
Excellent installation
Customer Service
Quality
Value
The engineer replaced our 25 years old system with a new one. The work was excellent and quick and he was very friendly and able to work around our very inquisitive cats with no problem. Explained the system and tidied up before he left. Very pleased overall.
Nicole in South Gloucestershire Posted on 16/12/2021 , work completed 16/12/2021
The trader replied (on 25/01/2022)
Hi Nicole, 25 YEARS OF TREATED WATER !!!!***** what can you buy today that lasts for twenty-five years ??? well you can here at PWP and your review reinforces just that! Our systems outlive their warranties by many many years, and build quality and materials stand the test of time! We hugely appreciate your custom over the years and we are over the moon that you upgraded to a new system with us too. We hope the kitties love the new water too. So much gratitude for your custom and support.
Water System Service
Customer Service
Quality
Value
The service engineer, arrived on time and completed the service with a minimum of fuss and bother. He is polite and helpful and I look forward to seeing him next year.
Customer in Dorset Posted on 16/12/2021 , work completed 16/12/2021
The trader replied (on 25/01/2022)
***** five fabulous stars simply cannot be improved upon. We appreciate you taking the time to review us.
Friendly, polite and efficient yearly service to my Water filter system.
Customer Service
Quality
Value
I received a phone call from the engineer to say that he was on his way, he was early but checked with me that it would be OK. Kevin explained in detail what he would be doing and even showed me the clogged up filter that he would be replacing. If you are considering investing in a Water Filter system I would definitely recommend Aqua Tech Water Services, their customer care/after care and service engineers give you a 5 star service. A big thank you to Kevin.
Customer in Hertfordshire Posted on 12/12/2021 , work completed 10/12/2021
The trader replied (on 25/01/2022)
Please do recommend us to lots of people - we have a wonderful customer referral programme here at team PWP please do get in touch with us to hear more. Thanks for a smashing review.
No problems
Customer Service
Quality
Value
The pure water representative Kevin arrived within the agreed time scale, and with the minimum of intrusion carried out the annual service of my water softener system. Kevin was very polite and friendly and the job was completed within the hour. The cost was as previously agreed. I have no issues whatsoever.
Customer in Swindon Posted on 11/12/2021 , work completed 11/12/2021
The trader replied (on 25/01/2022)
Thanks for a great review. Much appreciated.
Annual service and filter change.
Customer Service
Quality
Value
The Engineer, Kevin, was approachable, polite, efficient and left the area tidy. He wore a mask throughout, in accordance with guidelines.
Customer in Swindon Posted on 11/12/2021 , work completed 11/12/2021
The trader replied (on 13/12/2021)
Huge appreciation for taking the time to review us - thanks for your valued custom and support. Take care.
Excellent service
Customer Service
Quality
Value
Engineer, called this morning early in the booked 'window' time and carried out the annual service efficiently, explaining why and what he was doing. Job was left clean and fully operational.
Dave in Central Bedfordshire Posted on 10/12/2021 , work completed 10/12/2021
The trader replied (on 13/12/2021)
Dave, we love a five-star review here at PWP - we couldn't ask for better! Many thanks for making the effort for us - we're feeling the love.
Excellent work - completely satisfied
A replacement water softener was fitted by the engineer, Mike. The job was completed on the day promised and the charge was exactly as quoted. The work was done professionally and the site was left clean and tidy and all the old installation was removed and taken away. The whole experience was worry free. The Office staff were so helpful and kept me informed at each stage. The Engineer was really professional and knowledgeable as well as being polite and helpful and patiently explained exactly what was happening. I am a very satisfied customer and I can thoroughly recommend this company .
Customer in Posted on 07/12/2021 (Reviewer did not use service)
The trader replied (on 13/12/2021)
Your new system is far more than a water softener, your new upgrade is advanced bespoke water purification - it really is superior to a standard softener. After 26 years your old water treatment system had outlived its guarantee over 5 times, this epitomises value for money for sure! We are over the moon that you came back to us once again! Thank you for a lovely review and for so many years of loyalty and custom. Take care - and we will see you next year.
Rapid fault finding and repair
Customer Service
Quality
Value
Engineer Lewis impressed with his knowledge of the equipment. He quickly pinpointed the problem and replaced the damaged part, but what really showed his experience was his thorough testing to make sure the equipment was fully operational. He gave a detailed explanation of his work and what should be done if the problem recurred.
Customer in Surrey Posted on 07/12/2021 , work completed 03/12/2021
The trader replied (on 13/12/2021)
Lewis is a talented chap and we are happy that your water purification system is back up and running once again - you only realise how amazing treated water is until you haven't got it! Five stars cannot be improved upon - huge appreciation and take care. Cathy.
Water system check
Customer Service
Quality
Value
The check was carried out very efficiently by engineer "Elliot" with no complications and the salt was topped up.
Customer in Hampshire Posted on 07/12/2021 , work completed 22/11/2021
The trader replied (on 13/12/2021)
5 wonderful stars for team PWP! Much appreciated.
Excellent Service
Customer Service
Quality
Value
We have just had our annual maintenance service and RO system filter change done by Kevin. Kevin clearly stuck to Covid safety guidelines and was both extremely polite and knowledgeable. He recommended some changes to our system as it is now 15 years old and said he would get a quote for us but was in no way pushy. We have used this company to install the system 15 years ago and annually since then for servicing and we highly recommend them.
Customer in South Gloucestershire Posted on 06/12/2021 , work completed 06/12/2021
The trader replied (on 13/12/2021)
15 years of wonderful water!!! Thank you so much for your custom and for your review. Take care, Cathy.
Annual Service
Customer Service
Quality
Value
From first contact to book a date the team at Pure Water have been excellent. Got a reminder call to confirm the date/time. Kevin arrived within the time period and did an excellent job. He noticed a failing part and replaced it immediately. He was very tidy cleaning up as he worked.
Customer in Bristol City Posted on 06/12/2021 , work completed 06/12/2021
The trader replied (on 13/12/2021)
We appreciate your shining review, Kevin is a superior water quality engineer and he really is very good at all things water! We will see you soon and thank you for five fantabulous stars!!!!
Service
Customer Service
Quality
Value
Kevin arrived within the stated time. Was polite and kept us informed as to what he had done. Helpful and tidy.
Sue in Bristol City Posted on 06/12/2021 , work completed 06/12/2021
The trader replied (on 13/12/2021)
We do love a five-star review here at team PWP - Thank you for reviewing us.
Very good service.
Customer Service
Quality
Value
Ian arrived at the stated time and worked quickly and efficiently in a pleasant and helpful manner. The service cost was as stated when the booking was made. We have had the water softener for 12 years and it is fantastic to have no limescale when we are in a very hard water area. The drinking water is fantastically pure. The company is very helpful to deal with if necessary.
Customer in Oxfordshire Posted on 03/12/2021 , work completed 02/12/2021
The trader replied (on 06/12/2021)
Such a fabulous review from a customer of 12 years. We are always super happy to read that you are - thanks so much, I pass your kind comments on to Ian. See you soon and take care.
System Service
Customer Service
Quality
Value
The technician (Kevin) arrived on time and carried out the repair work and serviced the system very thoroughly and efficiently. He was also very polite and friendly and extremely pleasant to deal with. Highly recommended.
Customer in Bracknell Forest Posted on 03/12/2021 , work completed 02/12/2021
The trader replied (on 06/12/2021)
Another ***** five fantastic stars for Kevin and PWP! We are super happy that you are. See you soon and take care.
Pure Water quality and Maintenance
Customer Service
Quality
Value
We are delighted with pure water on tap - no slick in my tea cup! The Annual maintenance is conducted on time and efficiently by Kevin
Customer in Bristol City Posted on 01/12/2021 , work completed 01/12/2021
The trader replied (on 06/12/2021)
We appreciate you taking the time to review us, tea and coffee definitely taste better with pure water! Many thanks!
First Class Service
Customer Service
Quality
Value
Pure Water have always serviced my water system and they always carry out their work to a high standard, so I'm always very pleased with the work their operative do, however, today's engineer was outstanding! Kevin came to fix a leak in my pure water system and I cannot recommend his work highly enough! He was informative, knowledgeable and professional - he also cleared up completely after himself leaving his working area spotless. Excellent work!! :)
Customer in Greater London Posted on 30/11/2021 , work completed 30/11/2021
The trader replied (on 06/12/2021)
We couldn't ask for better than five fantastical stars! It's always great to see such smashing feedback - it means such a lot to us here at PWP, Kevin is a very popular chap indeed with all of his rave reviews, I will pass your kind words on to him. Thankyou.
Pure Water yearly maintenance check
Customer Service
Quality
Value
Kevin is the perfect tradesman: efficient, friendly and thorough. He corrected mistakes made during previous checkups and left our Pure Water system in perfect order. Cannot recommend enough.
Customer in Greater London Posted on 30/11/2021 , work completed 30/11/2021
The trader replied (on 06/12/2021)
A great review, thanks for your time and custom. Take care.
Replacement water filter system fitted efficiently.
Customer Service
Quality
Value
We had Aquatech Rainsoft put in a whole home water purification system 25 years ago and we have been very pleased with the system and the efficiency of the engineers that have serviced and repaired it over the years. It is now time for an update and today Mike (who has serviced our system before) came and replaced the system within 3 hours, making numerous improvements to the plumbing, adding a better bypass valve arrangement, and plumbed in the old water reservoir as well as the new one to improve the volume of water we can draw off (useful for Steve's beer-making). Mike left the plumbing under the sink in a much-improved state. Mike is personable as well as being thorough in his work, can't praise him highly enough.
Carol in Bristol City Posted on 29/11/2021 , work completed 29/11/2021
The trader replied (on 06/12/2021)
Hi Carol, THANKYOU FOR 25 YEARS OF WONDERFUL CUSTOM AND REPEAT BUSINESS. I am so pleased that all went well for your new upgraded system - here's to many more years of wonderful water to come! Take care and thankyou once again.
Clean, polite, fast, efficient.
Customer Service
Quality
Value
Kevin (who has serviced our filters before, though this is our first review) was clean, polite, quick and efficient. During our annual service he changed the filters and adjusted the water hardness on our filter machine to ensure it's working properly and at its best. We hope we can arrange it so he comes again next year, as we find his work efficient and him polite and good company.
Customer in Somerset Posted on 27/11/2021 , work completed 10/11/2021
The trader replied (on 06/12/2021)
Five super stars ***** all of our engineers are great, they all get a mention on here - Kevin is a gem and we are very proud to have him on our team, be it an installation of a whole house system or an annual service he is a real perfectionist. Many thanks and do take care.
Great service as ever
Customer Service
Quality
Value
Kevin arrived on time as agreed - wearing a mask. He installed a new tap and in the process sorted out some problems left by a previous plumber (different company!) We were asked to look at the work as it progressed and Kevin explained what he was doing. A pleasure to have such a knowledgeable man and a very pleasant person. We need filtered water more than ever with so much pollution on this planet. It is reassuring.
Mary in Oxfordshire Posted on 26/11/2021 , work completed 25/11/2021
The trader replied (on 06/12/2021)
I am glad that we were able to assist you today. Treating water at home helps us and our environment in so many ways, water contributes to our health, treating water at home reduces chemical waste with reduced use of cleaning and personal care products and the savings on bottled water are huge! It really does tick all of the boxes! Thanks for your lovely review.
Excellent Service
Customer Service
Quality
Value
Kevin was the engineer who was punctual, friendly and well mannered. The work was carried out efficiently and I was very pleased with the way he did the annual service. He left everything in a clean state and I was impressed with his workmanship (installed extra pipe lagging).
Customer in Bristol City Posted on 25/11/2021 , work completed 25/11/2021
The trader replied (on 06/12/2021)
We love a good review here at PWP - thankyou for five fantastic stars and for your support - take care.
Yearly service
Customer Service
Quality
Value
Our engineer was Kevin. He provided an excellent service. Very knowledgable and walked me through what he was doing as I was showing an interest. Left the place nice and tidy. The product itself is excellent. Nice clean water and while the service is in progress you can see the filters being changed with the dirt and grime being removed. To think we would be drinking that from our taps if not for their water system!
Customer in Kent Posted on 24/11/2021 , work completed 23/11/2021
The trader replied (on 25/11/2021)
Thanks for your review and for your interest in your service -we're happy that you love your product- we think our water purification systems are excellent too! it is interesting watching a filter change and actually seeing the impurities that are being collected in them, it's a real comfort knowing they are being removed from your water. Five stars are all we could ask for. Take care - Cathy.
Great Job
Customer Service
Quality
Value
The engineer was Kevin. Was very pleased with the way he did everything. Left everything in a clean state and was impressed with his workmanship.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
The trader replied (on 25/11/2021)
Five fabulous stars mean a lot to us here at team PWP Many thanks - Cathy
Annual Service
Customer Service
Quality
Value
The engineer - Kevin provided us with an excellent service and was friendly, helpful and competent.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
The trader replied (on 25/11/2021)
Thankyou for your 5 star ***** review ! Much appreciated.
Highly Recommended
Customer Service
Quality
Value
Installed approx 20 years ago. Moved 8 years ago and they moved the equipment over to the new home. Left everything spotless. Totally reliable, courteous, efficient, helpful. Came on the 15th to do the annual service which was carried out meticulously.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
The trader replied (on 25/11/2021)
20 years of wonderful treated water, and a house move too! We are super happy that you are, thankyou for your custom and support over the past 20 years! Take care x
Service of water softening system
Customer Service
Quality
Value
Lewes turned up on time. He was friendly and explained what he was going to do. He carried the work out effectively. He gave me and my wife a number of tips to save money in the future when operating the washing machine and dishwasher.
Customer in Oxfordshire Posted on 22/11/2021 , work completed 19/11/2021
The trader replied (on 25/11/2021)
Thankyou for taking the time to review us - Lewis is very thorough, and he really does want you to get the very best from your investment with us. I would definitely take his advice and action the tips too! Many thanks - Cathy.
Good service, fast & efficient installation
Customer Service
Quality
Value
Installation date agreed within one week of placing order. Engineer Mike turned up on time, explained plan for the day & expected completion time. Worked cleanly & efficiently, helped with making some key positional & operational choices - even though these could have made installation a bit more complicated. Made sure everything was in place and working. Explained system and gave some hints & tips for making best use of it.
Customer in West Berkshire Posted on 22/11/2021 , work completed 03/11/2021
The trader replied (on 25/11/2021)
Happy new water day! I am pleased that your installation went well, Mike is an absolute perfectionist and an exceptionally good water quality engineer. Here's to getting the very best out of your system and all of its wonderful benefits!
Annual filter changes
Customer Service
Quality
Value
Lewis completed our annual filter change today and also repaired leaking tap. On time, very polite and efficient, completed the work in good time and clearly explained everything. Pure Water fitted our system four years ago, from the delightful lady who phones to arrange our appointments they are all very courteous and efficient Thoroughly recommend this Company.
Customer in Hertfordshire Posted on 17/11/2021 , work completed 17/11/2021
The trader replied (on 25/11/2021)
Such a lovely review for all of the team - we are very happy that you are! See you soon and take care.
Maintenance and CRV Replacement
Customer Service
Quality
Value
We had a visit from Kevin on 15/11/21. He arrived on time, tested water quality, explained what he is planning to do and he completed servicing and CRV replacement to our satisfaction. Job well done. Thank you Kevin.
Customer in North Somerset Posted on 16/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Short and sweet, thankyou for your lovely review. Five stars is all that we could want for! *****
Trader arrived on time
Customer Service
Quality
Value
Annual Service which included replacement filters and checking quality of our water. All undertaken in a friendly and professional manner.
Michael in Devon Posted on 16/11/2021 , work completed 16/11/2021
The trader replied (on 25/11/2021)
***** Five wonderful stars - from a very happy customer - many thanks*****
Service call
Customer Service
Quality
Value
We had a visit today, from Kevin, to change our water filters and check the system. Kevin arrived on time and explained everything that he was doing. The visit was quick and efficient. I have no hesitation in recommending The Pure Water People and especially Kevin.
Customer in Wiltshire Posted on 16/11/2021 , work completed 16/11/2021
The trader replied (on 25/11/2021)
I will pass your kind comments on to Kevin and please do recommend us to lot's of people, we have a wonderful referral programme here at PWP if you want to spread the pure water word ;-] Take care and many thanks.
Professional and efficient
Customer Service
Quality
Value
Lewes has visited us for a few years so knows our system very well. He is on time and does the job efficiently and knowledgeably. He explains what needs doing and discusses any follow up. .
Customer in Surrey Posted on 16/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Lewis is very efficient and he really cares about you getting the best out of your system - thankyou for taking the time to review us - we do appreciate it!
Excellent work
Customer Service
Quality
Value
Kevin attended to revamp my pipe work and to install a new bypass. He checked for leaks and adjusted the PVR to increase the water pressure. He lagged all the pipework and the pressure is better. He was absolutely brilliant and then patiently took me through the new bypass system and wrote it down for me with diagrams . His work could not be bettered and he was very pleasant and friendly . I highly recommend him and the company which I have used since 1992 approximately.
Customer in South Gloucestershire Posted on 15/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
WOW!!!! Five amazing stars from a customer of nearly 30 YEARS !!!! ***** Your review means such a lot to us, as it highlights that you have had the same water purification system for 30 YEARS and it's still going strong (with a little re-vamp!) What could you possibly buy today that would last this many years? This review is just fantastic thankyou for all your years of custom and support.
Pure Water People Annual Service for water filter system.
Customer Service
Quality
Value
About our sixth annual service for the “whole house” system installed by the Pure Water People of Bristol. Work completed by Lewis who has visited several times previously for the annual service work which includes testing the water quality, replacing filters and re-calibrating the settings. Helpful advice is also provided on usage and functioning to enable us to enjoy the benefits of properly filtered drinking and general use water and a scale-free supply.
Customer in Surrey Posted on 15/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Six years of wonderful water ***** and five fabulous stars, many thanks for taking the time to review us, we really do appreciate it.
Water softener system
Customer Service
Quality
Value
Had our yearly service done satisfactorily, as usual. Engineer is always friendly and professional, and explains any queries if we have any. This company fitted the system 16 years ago and have done the servicing ever since. 100% recommend.
Customer in Bristol City Posted on 13/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
16 years of custom and wonderful water purification too! Please do tell lots of people about us - we have a wonderful referral programme here at PWP. We love your review thanks so much - Cathy
Water treatment system filters replacement and test
Customer Service
Quality
Value
We have used this company for many years since the system was installed in 2013 and had our water treatment system serviced every 12 months. They have always arranged a date/time to suit us and arrived on time. During this most recent visit the engineer Kevin was very efficient and even went further to limit his contact with us by wearing a face covering and completing the tests without the need to enter the house. We would definitely recommend this company.
Customer in Hampshire Posted on 13/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
A smashing review, I will pass your comments on to Kevin, he does like to get a mention and takes real pride pride in his work. Please do tell lot's of people about us too. Take care and many thanks.
Routinely good quality work.
Customer Service
Quality
Value
Elliot came to perform the annual service on our reverse osmosis drinking water and ?4 year service on the mains water, including about 4 different filters. Elliot was polite and well mannered, and knew what he was doing. He had completed the work, checked and tested all for leaks in about half an hour. My part was to pay the bill of £367, including a 10% discount for a short notice booking. We have been very glad of this high quality water, for health reasons, yet the cost of servicing has seemed eye wateringly high.
Customer in Surrey Posted on 12/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
Thanks for your review, I have reached out to you to since posting this for discussion. Since the pandemic we have done a lot of the prep work for services and repairs in our workshop to limit time and customer contact in a house. I am not suprised that Elliot was with you for what was actually 45 minutes- as your vessel was prepped in advance for this very reason. There are times when non-warrantied additional work on systems needs to be carried out to maintain the quality of water desired, and this was the case for yours! Just the same as a car needs a service or M.O.T- water servicing is no different, it is working hard to treat every drop of water that enters your home to the highest specification. We have not increased the charges for standard servicing and filter changes in over five years, we always strive to offer fair prices. This was an expensive service on this occasion, but when your system is still in working order in twenty plus years time - you would be likely to consider this a wise investment. I am glad that you are happy with your system and all of it's benefits and we appreciate your custom.
Thorough and professional.
Customer Service
Quality
Value
Arrived as scheduled with all necessary equipment. Knew what had to be done and had the skills required. Took pains to do the work well and cleared up on completion. Operator was polite and helpful and explained the new equipment operations and servicing needs clearly. Name Kevin.
Customer in Bath and North East Somerset Posted on 12/11/2021 , work completed 11/11/2021
The trader replied (on 25/11/2021)
Five Lovely stars***** we could'nt ask for better. Many thanks.
Water system replacement head
Customer Service
Quality
Value
I was very pleased with service provided by Kevin on 11 November to upgrade my water softener system. He was courteous, professional and competent. Everything was done to the agreed schedule and budget.
Customer in Bath and North East Somerset Posted on 12/11/2021 , work completed 11/11/2021
The trader replied (on 25/11/2021)
Thankyou for choosing us to continue to treat your water at home, we have appreciated your custom for over 28 years and love it that you've come back for more wonderful water! We love our customers, we love treating your water and we love it that you came back to us again - THANKYOU SO VERY MUCH!
Change of 5 years filter and service
Customer Service
Quality
Value
Efficient service to change filters and service the system. Kevin was very polite, called 30 minutes within the agreed time slot. Major expense but system is getting old and needs the regular servicing
John in South Gloucestershire Posted on 08/11/2021 , work completed 08/11/2021
The trader replied (on 10/11/2021)
Hi John thanks for reviewing us, older out of warranty systems (certainly ones that are 25 years old ) do need a little more TLC when servicing - maybe it's time to consider upgrading ? We do offer fantastic existing customer only deals ? Something to consider for the future perhaps? Kind regards, Cathy
Annual service
Customer Service
Quality
Value
Excellent job done by Mike. Fast efficient and truly professional. Everything left clean and tidy and working.
Customer in Oxfordshire Posted on 08/11/2021 , work completed 21/11/2005
The trader replied (on 10/11/2021)
***** Five wonderful stars - thanks so much! See you next year -Cathy.
Water filter/housing replacement
Customer Service
Quality
Value
The engineer (Kevin) arrived on time and was well presented and polite. The work was completed to a good standard and the area left clean. He explained what he had done and what we should expect to happen over the next few hours.
Customer in Oxfordshire Posted on 05/11/2021 , work completed 05/11/2021
The trader replied (on 10/11/2021)
We appreciate you taking the time to review us - we're happy that your servicing went well! Thanks - Cathy
Annual Service
Customer Service
Quality
Value
Annual service of my pure water equipment was completed quickly, efficiently and in a friendly helpful manner, the engineer (Lewis) replaced the necessary components and took the old items away to dispose. Very pleased with the service we get from all who work for The Pure Water People.
Customer in South Gloucestershire Posted on 04/11/2021 , work completed 27/10/2021
The trader replied (on 10/11/2021)
Such a glowing review - we love it that you are happy with every aspect of the service that you receive from us. See you soon! Thankyou and take care - cathy.
10 out of 10
Customer Service
Quality
Value
Annual service of my pure water equipment was completed quickly, efficiently and in a friendly helpful manner. He clearly knew his job very well and did everything easily. Nothing to complain about. I thank the engineer for being as unobtrusive as possible in the house. He arrived early and had to wait for me to return just before his scheduled time of start which I did. He seemed surprised when I said I would pay by banker's transfer although I had told his firm that this was what I would do. The charge made was what was scheduled. No surprises. And a stress free experience. Well done all round.
Customer in Oxfordshire Posted on 04/11/2021 , work completed 03/11/2021
The trader replied (on 10/11/2021)
10 OUT OF 10 ***** we couldn't ask for better could we? A smashing review - many thanks. Cathy
Annual service
Customer Service
Quality
Value
Kevin came to undertake the annual service of our water filter system. He arrived promptly and was very efficient, polite and courteous, explaining what he was doing as he went through and obviously knows his trade very well. Highly recommended.
Customer in Surrey Posted on 03/11/2021 , work completed 01/11/2021
The trader replied (on 10/11/2021)
***** Five fabulous stars for Kevin,he is a very experienced highly talented chap, thankyou for reviewing us so positively. Kind regards, Cathy.
Excellent work.
Customer Service
Quality
Value
I have been a customer of this company since about 1992 before I married in Bristol and after I moved to my present address. They are excellent . Lewis attended this time and explained to me what he was doing and advised me to make certain changes which will be done shortly. The work was carried out quickly and efficiently. I think the length of time I have been a customer speaks for itself. The work was excellent this time as always.
Customer in South Gloucestershire Posted on 03/11/2021 , work completed 27/10/2021
The trader replied (on 10/11/2021)
Thankyou so much for being one of our most cherished customers of **29 YEARS** what can you buy today that lasts for 29 years ?? Your purification system is still working after all this time (the benefits of regular servicing) and you still love us! Thankyou, we really do take huge pride in everything that we do here at PWP and your review makes us so happy! Here's to many more years of wonderful water to come! Take care and thankyou for all of your valued custom.
reliable, knowledgeable
Customer Service
Quality
Value
filters changed and dripping tap fixed, plus information on new tap. Courteous and prompt service, arranged from the office and on time as agreed ( a rare thing nowadays).
Customer in Oxfordshire Posted on 03/11/2021 , work completed 29/10/2021
The trader replied (on 10/11/2021)
We do respect and value all of our customers, and being on time is also something that we strive to achieve. A five star review is Just brilliant! Many thanks.
Annual service
Customer Service
Quality
Value
We’ve had the water filtration system for over 15 years and we are always delighted by the service we get from the Pure Water People. The service engineer was prompt and efficient and left the area tidy and clean.
Customer in South Gloucestershire Posted on 02/11/2021 , work completed 02/11/2021
The trader replied (on 10/11/2021)
15 years of wonderful water and 15 years of custom, thankyou so much. Reviews like yours clearly show that our water treatment systems exceed their warranties age expectations and do exactly what they say on the tin! Here's to many more years of wonderful pure water to come. Thankyou for years of support and custom - warm regards Cathy.
Reliable Servicing and Reliable Product.
Customer Service
Quality
Value
Kevin from The Pure Water People carried out our water purification system's annual service this time. He arrived at the agreed time and presented himself masked and ready to begin work. He was friendly and informative throughout. This was our third annual service visit. Every engineer has arrived at the agreed time and they have all carried out the work professionally and all have been courteous and informative. The company always contact me a few weeks before the service is due to arrange the service appointment. I have always been impressed by their friendly and helpful office staff. I would recommend The Pure Water People for anyone who is looking for a water treatment system which goes beyond simply softening your water supply. It softens, filters and re-mineralises drinking water. we are in a hard water area and this system makes limescale a distant memory, and provides clear, clean and pure drinking water
Customer in Bracknell Forest Posted on 02/11/2021 , work completed 01/11/2021
The trader replied (on 10/11/2021)
****WE LOVE YOUR REVIEW!!**** you have highlighted every single wonderful benefit of having purified water all around you home, massive appreciation for such a marvellous review - it was like reading our brochure or watching our demonstration- ( and no bribes either ;-) Our systems live up to their promises - and you love us too! Please do recommend us to lots of people - and thankyou for your glowing review and support! Warm regards - Cathy.
So Efficient
Customer Service
Quality
Value
Annual service time and Pure Water’s guy arrived nicely within the timed slot! Affable and polite (as they all are) - nothing too much trouble and all concluded speedily and efficiently - thanks very much👍
Customer in Surrey Posted on 01/11/2021 , work completed 01/11/2021
The trader replied (on 10/11/2021)
We appreciate you taking the time to review us so positively! Many thanks.
Maintenance visit
Customer Service
Quality
Value
Elliot the engineer arrived early and completed the maintenance task and filter change quickly. He was very tidy and thorough.
Customer in Surrey Posted on 01/11/2021 , work completed 01/11/2021
The trader replied (on 10/11/2021)
Thanks for your review, short and sweet - many thanks, Cathy
installation of replacement system
Customer Service
Quality
Value
Kevin called and diagnosed the problem and explained how a replacement system could be installed. He returned to install a new system including the Premium Drinking Water system, plus the installation of a new tap which was far superior to the one we had, at a considerably reduced price. He could not have been more efficient or helpful and left his details for me to contact him for any problems or questions I had. There have been no problems since the installation which by its efficiency should result in less running costs. I would recommend Kevin and the Pure Water People without question.
Customer in South Gloucestershire Posted on 31/10/2021 , work completed 15/10/2021
The trader replied (on 10/11/2021)
Thankyou for purchasing a new whole house purification system from us once again - Your previous system worked very hard treating every drop of water that enters your home for just over 26 years, and we are over the moon that you came back to us once again! This is such a brilliant advertisement for us here at PWP - what can buy today that lasts for 26 years ??? Well you can from us....our products stand the test of time and treat water to unbelievable degrees! Thankyou for your years of custom and support and here's to many more!
Annual service and filter change
Customer Service
Quality
Value
This was the annual review and the crv filter change. Ian arrived punctually and the work was carried out efficiently and in so doing, he answered and explained all my queries. The setting up of the appointment was easy over email and the extra work to replace the cold mixer tap valve was sorted out with no problem. We’ve been with the company for several years and they are excellent in all aspects of their operation and communication. You won’t be disappointed.
Customer in Surrey Posted on 28/10/2021 , work completed 28/10/2021
The trader replied (on 10/11/2021)
FIVE FANTASTIC STARS ***** we are super happy that you are, we always strive to achieve excellence in all aspects of the business and your review highlights just that! Warm regards and many thanks - Cathy.
Service and Filter changes
Customer Service
Quality
Value
Mike arrived on time and did a great job. Also explained what work he was doing and answered all our questions to our satisfaction. Everyone at Pure Water People are helpful and friendly and we wouldn't hesitate to recommend them to anyone.
Customer in Somerset Posted on 27/10/2021 , work completed 27/10/2021
The trader replied (on 10/11/2021)
Thanks for your lovely review - we do love our customers and your comments are super. Please do recommend us to lots of people! Take care - Cathy.
Water softening machine service
Customer Service
Quality
Value
No complaints whatsoever.Arrived on time ,friendly approach and the engineer obviously knew his trade. When he went the area was much cleaner than he found it. I would recommend them to anyone.
Customer in Wiltshire Posted on 23/10/2021 , work completed 11/10/2021
The trader replied (on 10/11/2021)
We appreciate you taking the time to review us - extra cleaning is always a bonus too! see you next year and take care - Cathy.
Annual Filter Changes and Water Test
Customer Service
Quality
Value
A few days before the agreed service date I was phoned to confirm the appointment date and time, as well as the name of the service engineer. Lewis turned up on time and despite no answer to his knocking at the front door came to find me in the garden office. Lewis asked how the filtration system and water softener was working, which was perfect. Lewis got straight to work changing the filters for the drinking water. He then calibrated the the salt levels against the water consumption and fine tuned it. He cleaned out the salt tank which had become compacted and fresh tablet salt added advising me to top the levels up within the next couple of weeks. The whole process was about an hour. Lewis was informative, tidy and thorough in his work. I look forward to seeing Lewis or any of The Pure Water People engineers next year.
Customer in Oxfordshire Posted on 21/10/2021 , work completed 21/10/2021
The trader replied (on 10/11/2021)
A detailed and very postive *****5 Star review, I will pass your kind comments on to Lewis - he takes great pride in his work. Huge appreciation - Cathy.
Annual Service for Water filter and Softener
Customer Service
Quality
Value
Kevin serviced our filters and I felt reassured our system was working well and that our water is clean. He was prompt and efficient and friendly. I am a happy customer.
Customer in Bristol City Posted on 21/10/2021 , work completed 20/10/2021
The trader replied (on 10/11/2021)
Thankyou HAPPY CUSTOMER ;-) for a smashing 5 star review Many thanks Cathy.
Annual water softener service
Customer Service
Quality
Value
Engineer Kevin has just left for his next call and I'm very impressed by the friendly and efficient service he provided. Communication from the company is good, both from the office making and then confirming the appointment, and from Kevin who was held up by heavy traffic but phoned to explain and offer a revised ETA. The work was carried out efficiently and Kevin was happy to answer questions about possibly moving the softener, making some very useful suggestions. Overall, I'm very happy with the service we've received today. It's difficult to rate the value of the service as I haven't looked at alternatives, but the amount charged seems reasonable to ensure the system works for another year.
Customer in Hampshire Posted on 19/10/2021 , work completed 19/10/2021
The trader replied (on 10/11/2021)
I will pass your kind comments on to Kevin - he is highly experienced and a valued member of the team. We look forward to seeing you again next year. Take care - Cathy
quality service
Customer Service
Quality
Value
Booked time was between 10 and 12 and Kevin arrived at about 10.10. He introduced himself and explained what work he was going to carry out. He carried out his tasks efficiently showing me any points he thought should be brought to my attention. Excellent work.
Customer in Milton Keynes Posted on 18/10/2021 , work completed 18/10/2021
The trader replied (on 18/10/2021)
Five star reviews mean a lot to us here at PWP, thankyou for your custom and support. Regards, Cathy
Friendly, excellent work
Customer Service
Quality
Value
Kevin was very helpful, efficient and friendly and made allowances for my age.
Which? Trusted Traders Consumer Posted on 14/10/2021 , work completed 11/10/2021
The trader replied (on 18/10/2021)
I am glad to hear that Kevin took good care of you, five fabulous stars ***** is all that we can ask for. Thank you for your support and custom.
High quality workmanship
Customer Service
Quality
Value
The system was installed to a very high standard. The equipment was laid out neatly and well secured by Mike, who was extremely polite, friendly and helpful. He discussed options and asked me to choose where I wanted the various components to be situated even if it involved extra work. Prior to this Neill did a great job of explaining and demonstrating what the system did. The company have been responsive, friendly and helpful at each stage. Mike left the system running perfectly and demonstrated how to top up the salt. I'm confident in the high quality of the system and the on-going support and maintenance they will provide.
Customer in Oxfordshire Posted on 13/10/2021 , work completed 06/10/2021
The trader replied (on 18/10/2021)
What a smashing review - Neill is a thoroughly good chap - he's brilliant at what he does and he will be pleased to get a mention. We appreciate that chose us to be your water treatment provider, and we really do go the extra mile to ensure that you are entirely happy with your investment in us and that you receive a first-class installation. Mike is highly experienced and really does take pride in his work, a total perfectionist! Here's to many years of wonderful treated water!!! See you next year and take care. Cathy.
Good service as usual
Customer Service
Quality
Value
We have had a purification system since 2007 and are very happy with it, and the annual service has always been very efficiently carried out, with the engineer (Lewis on this occasion) happy to explain what is going on.
Customer in Gloucestershire Posted on 09/10/2021 , work completed 08/10/2021
The trader replied (on 18/10/2021)
THANK YOU FOR 14 YEARS OF CUSTOM!!! We are over the moon that you continue to be happy with your investment after so many years! We appreciate you taking the time to review us - we will see you next year. Take care and thank you.
Annual Service
Customer Service
Quality
Value
Very good company, arrived on time, did a good job, very efficient and polite. Thanks Lewis for your great work.
Which? Trusted Traders Consumer Posted on 07/10/2021 , work completed 27/09/2021
The trader replied (on 18/10/2021)
Five fabulous stars mean such a lot to us ***** Lewis is a brilliant engineer and he does take pride in every service that he carries out. Many thanks. Cathy.
Annual service on our filter
Customer Service
Quality
Value
Polite, courteous. very conscious of covid, and really good and efficient. Thanks Kevin
Which? Trusted Traders Consumer Posted on 07/10/2021 , work completed 24/09/2021
The trader replied (on 18/10/2021)
***** five stars mean such a lot to us here at team PWP. Just marvellous - much appreciated, thankyou.
Review of work done
Customer Service
Quality
Value
The technician, Mike was absolutely excellent. He fully explained what he was doing and cleared up after himself. Very satisfied
Which? Trusted Traders Consumer Posted on 07/10/2021 , work completed 24/09/2021
The trader replied (on 18/10/2021)
Thanks for your review, and for mentioning Mike - he's a brilliant Engineer and we are very proud to have him in team PWP. Many thanks for ***** five fabulous stars!
Refit of water system
Customer Service
Quality
Value
Pure Water People came to refit and service my water system. The man arrived promptly and completed the work quickly and neatly. He even fixed my leaking sink! These guys are the best.
Customer in Bristol City Posted on 01/10/2021 , work completed 01/10/2021
The trader replied (on 18/10/2021)
We think our engineers are the best too! Were very proud of all of our staff here at team PWP- delivering an all-round service to be proud of! Many thanks for taking the time to review us so positively. Take care - Cathy.
Scheduled Service
Customer Service
Quality
Value
Lewis, the engineer, completed a thorough and efficient service of our water filter system including changing the filters. He explained fully what to expect after he'd gone and was courteous at all times.
Customer in Oxfordshire Posted on 30/09/2021 , work completed 30/09/2021
The trader replied (on 18/10/2021)
I will pass your kind comments on to Lewis - he really does care that every customer has a thorough service and an equally positive experience, reviews like yours display just that. Much gratitude - Cathy.
Yearly service
Customer Service
Quality
Value
We had our yearly service with The Pure Water People and was really pleased with the service that Mike provided for us. He was friendly, helpful and very thorough.
Customer in Essex Posted on 28/09/2021 , work completed 14/09/2021
The trader replied (on 18/10/2021)
Mike is all of those things! So good to see that you feel the same as us. See you next year - take care and many thanks for reviewing us, it means a lot to us here at team PWP.
Service, filter change
Customer Service
Quality
Value
As usual a cheerful, informative visit to service our system. All waste containers were taken away so no need to figure out any recycling issues. Instructions as to running of tap to boost drinking water chamber were carefully explained, so good for general users.
Customer in Warwickshire Posted on 27/09/2021 , work completed 27/09/2021
The trader replied (on 27/09/2021)
five stars ***** and a smashing review, thanks for telling us about your positive experience! Take care - cathy
Brilliant
Customer Service
Quality
Value
Kevin turned up on time with plenty of warning. Went through the whole system and the service was brilliant. Everything was explained very clearly. It could not be bettered. He talked to me while doing the service and explained why he was doing what he was doing.
Which? Trusted Traders Consumer Posted on 23/09/2021 , work completed 15/09/2021
The trader replied (on 27/09/2021)
A lovely review, we are super happy that you had such a positive experience during your service and that you felt that you received a first class service. kevin will be really pleased to get a mention. Many thanks - see you next year.
Bi annual service
Customer Service
Quality
Value
Timing exact, engineer called when on his way. He worked efficiently and explained what he was doing and why. Kevin was very knowledgeable.
Customer in North Somerset Posted on 23/09/2021 , work completed 23/09/2021
The trader replied (on 27/09/2021)
We appreciate you taking the time to review us - thanks and take care.
Annual Water Softener Service
Customer Service
Quality
Value
I have dealt with this company for 22 years now & have nothing but praise at the way they go about their business. The engineers have always been on time, are very courteous & thorough in all that they do, explaining any problems that I might ask of them. The company should be very proud of their customer service record.
Customer in North Somerset Posted on 22/09/2021 , work completed 22/09/2021
The trader replied (on 27/09/2021)
22 YEARS OF CUSTOM AND WONDERFUL TREATED WATER!!!! we love to receive reviews like this here at team PWP, we are so happy that you are! We really do love our customers, and we cannot thank you enough for choosing us to treat your water at home. It really is a team effort - much appreciated, Cathy.
A credit to his firm.
Customer Service
Quality
Value
Lewis rang us the day before to check whether there were any particular problems and to advise his ETA. He rang again when leaving the previous job. As last year Lewis wore a face mask indoors and was very helpful and considerate. He spotted a leak in our outdoor tap which he fixed very quickly. He was very thorough working through his checklist, and the visit lasted about an hour. This was an annual maintenance visit and replacement of filters.
Customer in Cornwall Posted on 22/09/2021 , work completed 22/09/2021
The trader replied (on 27/09/2021)
Thankyou for your kind review, Lewis is very thorough, helpful and considerate. Thanks for your custom and support.
Service
Customer Service
Quality
Value
Kevin was friendly, polite and efficient. Explained everything. I would recommend the Pure Water People .
David in Buckinghamshire Posted on 22/09/2021 , work completed 22/09/2021
The trader replied (on 27/09/2021)
***** five stars all around , many thanks - we couldn't ask for better!
Helpful, efficient, and kind
Customer Service
Quality
Value
Kevin sounds more like a doctor from that title, and I suppose he was, really. He arrived with a good 'bedside manner' , checked the water softener 'patient', changed it's 'treatment', then gave it a clean bill of health. A pleasant company to deal with altogether.
Customer in West Berkshire Posted on 20/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
Thanks for putting a little humour into your review - we aim to "treat" you well! Dr Kevin - will be very pleased with his review. See you next year and take care - Cathy.
Annual Service
Customer Service
Quality
Value
The annual service of our Pure Water system was carried out by Mike. He arrived on time and carried out the service of our system, carefully explaining each step of the process as he went along, so that I can confidently undertake the service myself next year.
Customer in Oxfordshire Posted on 20/09/2021 , work completed 17/09/2021
The trader replied (on 22/09/2021)
We appreciate your review - thankyou and take care.
Annual maintenance
Customer Service
Quality
Value
Lewis did his usual competent job on our water filtration system. He is thorough and keeps me informed of what he is doing as he works and what may happen in the future.
Richard in Gloucestershire Posted on 19/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
5 fabulous stars - many thanks *****
Thorough annual service
Customer Service
Quality
Value
Service engineer - Lewis - carried out our annual service today. Very professional, thorough and really helpful in advising everything we need to do to keep our water filtration system in good working order.
David in Greater London Posted on 17/09/2021 , work completed 17/09/2021
The trader replied (on 22/09/2021)
Lewis is very thorough and he always wants to ensure that you really are getting the very best out of your purification system and of course your invest with us!
Water softener maintenance
Customer Service
Quality
Value
A professional service from a knowledgeable young man who gave good advice on things to consider before our next service in 2 years time since our present unit is 20 years old.
Marian in Gloucestershire Posted on 16/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
20 YEARS OF WONDERFUL TREATED WATER !!!! How marvellous! Thankyou for taking the time review us so positively - here's to many more years to come!
Annual Water Purifier System Check
Customer Service
Quality
Value
The annual service check for the water purifying system was due & Kevin the engineer passed earlier today to complete this. He was v professional, polite & punctual, even calling beforehand to let me know what time he’d be arriving at the house. He kept me informed about what was being done and why it was being done and tested throughout the entire check. All finished until next year. Very pleased. Thank you.
Jenny in Wokingham Posted on 16/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
Hi Jenny - thanks for reviewing us, and for giving Kevin a mention. Five stars is all that we could ask for!
Water softener service
Customer Service
Quality
Value
Another successful service. Plenty of advance notice given to arrange the appointment, including a reminder a few days in advance, and Kevin arrived on time. Very polite and helpful, explaining what he was doing (and why). The work included renewing tap washers and showed the old washers. All rubbish removed when the work was finished. He explained what should happen for the next service.
Customer in Wokingham Posted on 16/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
We appreciate you taking the time to review us - I am pleased to hear that you found us thorough and tidy. See you next year!
Very happy
Customer Service
Quality
Value
This company was recommended after I had a flood in my property. My insurer was initially refusing to help but Allpropertyclaims fought my corner and liased with my insurer expertly and a repair was agreed. My home looks better than it did before the leak. I am so happy. Thank you to the whole team.
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 15/09/2021
The trader replied (on 22/09/2021)
We were happy to step in when your previous suppliers water treatment product flooded your home. Purification always rises to the top and you can now enjoy all of the benefits of your wonderful treated water around your home!
Very satisfied customer
Customer Service
Quality
Value
Keven came to do a yearly service yesterday from 12 pm - 1 pm. We were very impressed with his service, he was so good. Very friendly and polite.We were generally very pleased with him and his service. He was very nice.
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 09/09/2021
The trader replied (on 22/09/2021)
Kevin is an impressive chap! He cares about the service that you receive and really does go the extra mile to make sure that you are getting the benefits from your equipment and a great service too! Take care and see you soon.
Did a very good job
Customer Service
Quality
Value
We're very happy with the work that's been done. They came to service my drinking water and it was a great experience
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 09/09/2021
The trader replied (on 22/09/2021)
***** five fabulous stars ***** wonderful news!
Good yearly service
Customer Service
Quality
Value
Good yearly service. Professional carried out. Very polite and wore a mask and distance was used. Our engineer for this service was Kevin.
Customer in Swindon Posted on 15/09/2021 , work completed 15/09/2021
The trader replied (on 22/09/2021)
we appreciate your kind review, see you next year and take care.
Service of water softener
Customer Service
Quality
Value
Lewis was, as always, punctual, friendly and courteous and, so far as I can judge, very competent. The water softener was serviced and all filters changed as necessary according to schedule. Tests were completed and guidance given for checking a new filter and maintaining water quality.
Customer in Greater London Posted on 15/09/2021 , work completed 15/09/2021
The trader replied (on 22/09/2021)
lewis is super efficient and very thorough - I will pass your kind words on to him. Many thanks.
Re-positioning water softener
Customer Service
Quality
Value
Mike spent two days with us on what was a complicated job, moving our softener from the loft to the garage. This was a complex and detailed job going from one side of the house to the other and from upstairs to downstairs. We could not fault the work in any way. Mike was punctual, pleasant and fastidious. He left everywhere that he worked tidier than he found it! He worked nonstop and explained each change he made, discussing it with us before making final decisions. He did a brilliant job and we are delighted with the outcome. We would not hesitate to recommend your company and would particularly welcome Mike back for any future work Thank you.
Customer in Wiltshire Posted on 13/09/2021 , work completed 01/09/2021
The trader replied (on 22/09/2021)
Mike is extremely talented in all things purification he is a highly skilled water engineer. Unlike lots of other companies we undertake the difficult more technical work, you invested in us to treat your water many years ago and were happy that we could help you with continue to treat your water after your home renovations! Here's to many more years of pure water to come. Thankyou and please do recommend us.
Excellent service from booking appointment to completion of work.
Customer Service
Quality
Value
The engineer arrived early to the appointment, was smartly dressed and was very polite. Came to do annual service and was to the agreed budget. Area left immaculate when finished. Very knowledgeable and helped with re-routing drinking water pipework in the new kitchen layout. A very good experience.
Customer in Oxfordshire Posted on 13/09/2021 , work completed 13/09/2021
The trader replied (on 22/09/2021)
a lovely review, we appreciate your support! many thanks.
Pure Water Service
Customer Service
Quality
Value
My water man was Kevin who was very polite and friendly and did an excellent job what more can I say?
Julie in Bath And North East Somerset Posted on 10/09/2021 , work completed 10/09/2021
The trader replied (on 22/09/2021)
say no more......FIVE STARS ***** ARE ALL THAT WE NEED TO SEE Thankyou
Annual Service
Customer Service
Quality
Value
Mike arrived promptly yesterday morning to service our system. He was extremely efficient and went the extra mile to point out the front outer wooden cover of the equipment could be turned around as it had suffered damage from the sun. He did this for us and also gave us a good tip to protect the lid in the future. All in all, we were extremely pleased with the service visit.
Customer in Bristol City Posted on 09/09/2021 , work completed 08/09/2021
The trader replied (on 10/09/2021)
Thanks for your glowing review, Mike is very efficient and really wants you to get the best out of all aspects of your investment with us - even your exterior system housing! I will pass your kind comments on to him. Take care and we will see you next year - Cathy.
Water System Service
Customer Service
Quality
Value
Kevin came out and he arrived on time, performed the tasks properly, politely and efficiently
Which? Trusted Traders Consumer Posted on 09/09/2021 , work completed 08/09/2021
The trader replied (on 10/09/2021)
We appreciate you taking the time to give us a fabulous five-star review. Many thanks - Cathy
Highly recommended
Customer Service
Quality
Value
Very good service. Kevin has been coming for a few years always done a very good job. Highly recommended.
Which? Trusted Traders Consumer Posted on 09/09/2021 , work completed 08/09/2021
The trader replied (on 10/09/2021)
Five fabulous stars - please do recommend us, we love the converted spreading the pure water word! Much appreciation - Cathy.
Happy Customer
Customer Service
Quality
Value
Kevin who came to do the fitting was exceptionally good. Everything he did was perfect. Very considerate.
Which? Trusted Traders Consumer Posted on 09/09/2021 , work completed 03/09/2021
The trader replied (on 10/09/2021)
A lovely review, we are over the moon that you called Kevins craftsmanship and your installation perfect - here’s to loving your wonderful water around your home! Much gratitude - Cathy.
Superb
Customer Service
Quality
Value
Kevin was a champion, he was excellent. He explained everything to detail, very patient and professional, everything you would want from a tradesman. You can tell he enjoys his work he takes pride in his work as if it is his signature, it is very hard to find dedicated traders like this with good experience and the level of commitment was excellent. Very happy with his work and we highly recommended him. He should never be allowed to retire! :)
Which? Trusted Traders Consumer Posted on 09/09/2021 , work completed 01/09/2021
The trader replied (on 10/09/2021)
We love reviews like this here at PWP, we work really hard to create a harmonious balance in our team, and it is reviews like yours that highlight the passion and pride that we have for our customers and products -and your investment in us! Kevin is a champion!!!!! He’s a thoroughly lovely man and brilliant at what he does and we are very proud he chooses to work for us. I have tagged him into this - he will be very chuffed. Thanks so much - Cathy
Annual service plus outside tap supplied and fitted
Customer Service
Quality
Value
Elliot arrived on time and carried out the above work in a timely and competent manner. The system was tested and demonstrated to my satisfaction and the work site left clean and tidy.
Customer in West Berkshire Posted on 08/09/2021 , work completed 08/09/2021
The trader replied (on 10/09/2021)
Thanks for a solid review - we cannot ask for better than five fantastic stars Much appreciated - Cathy
Perfection is possible!
Customer Service
Quality
Value
Today I had two great guys turn up, Mike & Kevin, to install our water purification system. Mike did the initial survey, and it was really nice to have that level of continuity on the order. The survey showed that whilst possible, it was not a straight forward installation as the bits and bobs would need to be sited in different locations. But Mike said, not a problem. They turned up this morning just before 9 a.m. After driving up from Bristol area. They went to work. I needed to pop out for a few hours, and had no concerns leaving them in my home unsupervised. It was nice to hear their banter between themselves, which was polite at all times. I really like the fact they were like this on my job, and shows how happy they are in their work. At all times my Wife and I were treated politely, and with respect - as you would expect. I am so glad I used this company, and did not go elsewhere. This was not a good decision it was a great decision.
Chris in Hampshire Posted on 06/09/2021 , work completed 06/09/2021
The trader replied (on 10/09/2021)
Hi Chris, this review honestly made me so proud (and a bit emotional !!) Your installation was not an easy one - the extreme heat and the loft location presented itself with difficulties (as do so many of the jobs that we undertake) but we are water quality engineers and skilled professionals and your comments convey and support everything that we set out to achieve. Mike and Kevin are wonderful ambassadors for PWP, time served, happy, extremely talented and they are passionate about our products and achieving perfection in your home - they are absolute professionals and we are very proud they work for us. we appreciate your custom and this wonderful review and I know that the lads do too. Comments like yours make it all worthwhile! Huge appreciation! Cathy
Excellent service
Customer Service
Quality
Value
Lewes arrived on time, explained what he was going to do and then gave a thorough annual service. Friendly, efficient and knowledgeable. This filter system is one of my best investments. Very happy with all aspects of this company.
Customer in Greater London Posted on 01/09/2021 , work completed 01/09/2021
The trader replied (on 10/09/2021)
we appreciate you taking the time to review us, and that you feel your investment in us and our products was a wise one! We couldn’t ask for more - customer satisfaction is paramount to us here at PWP! Thanks and take care.
Annual review and check.
Customer Service
Quality
Value
Planned beforehand for a convenient time, accurate time of arrival fine. Efficient check all round the actual equipment, all taps in the house and garden, electric plug point. Salt topped up, which was a great help, saving me a heavy lift. Could not have asked for anything more. Well pleased.
Mike in Bath and North East Somerset Posted on 01/09/2021 , work completed 31/08/2021
The trader replied (on 10/09/2021)
five fabulous stars We are happy that you are! see you next year and take care - Cathy
Great job
Customer Service
Quality
Value
Kevin was excellent. He was on time, let us know when he was coming, smartly dressed and polite. Kevin did a fantastic job.
Which? Trusted Traders Consumer Posted on 26/08/2021 , work completed 19/08/2021
The trader replied (on 01/09/2021)
Thankyou for five fabulous stars ***** huge appreciation!
Good Job
Customer Service
Quality
Value
He was on time,very friendly. They did a good job and was very thorough. Also honest about anything that didn't need to be done until the next year.
Which? Trusted Traders Consumer Posted on 26/08/2021 , work completed 15/08/2021
The trader replied (on 01/09/2021)
Thankyou for your review - we do appreciate your support!
Extremely Happy Customer
Customer Service
Quality
Value
Kevin the Engineer came out very prompt for our appointment, our water softener machine was not working correctly, Kevin came out and rectified the problem in 10 minutes, very happy customer & Kevin is a really lovely guy.
Which? Trusted Traders Consumer Posted on 26/08/2021 , work completed 13/08/2021
The trader replied (on 01/09/2021)
Kevin is a favourite on here (although we do have lots of other engineers) and he does love to get a mention! It's also great to see that we rectified your problem so promptly. we appreciate your support - many thanks Cathy.
I was fitted in earlier than planned as they had a cancellation.
Customer Service
Quality
Value
Kevin, the engineer, arrived at exactly the time arranged this am, to service our water softener. He was very polite & didn't mind working around us + 3 young grandchildren. I have been with this firm (Aquatech) for many years now & have always been treated with the greatest respect.
Roger in Gloucestershire Posted on 23/08/2021 , work completed 23/08/2021
The trader replied (on 01/09/2021)
Such a smashing review Roger, thankyou for choosing us and we hugely appreciate and value your custom and support - we will see you next year. take care - Cathy.
A great service
Customer Service
Quality
Value
I have just had the annual service of my Aquatec Rain Soft system by the Pure Water People. Their representative, Lewis, arrived on time, was very professional and thoroughly checked the system to make sure it was operating at peak efficiency. He was happy to answer all my questions and gave me advice on good maintenance. I live in a hard water area but since having this system installed there has been no scale in any appliances and I am extremely happy that I made this purchase seven years ago.
Customer in Surrey Posted on 20/08/2021 , work completed 19/08/2021
The trader replied (on 01/09/2021)
Thankyou for reviewing us - seven years of purified water and we're happy you are! Here's to many, many, more years of wonderful water to come!!! Just brilliant - take care, Cathy.
Consistently Reliable
Customer Service
Quality
Value
We have been customers of Pure Water People (previously Aquatec) for 20 years and we have received nothing but fantastic and reliable service from a team of people who sold, and continue to maintain, an excellent product. The benefits of our pure water system have been proven over the years, and we’ve sought the advice of their experts on a variety of topics. We highly recommend PWP!
Ian in South Gloucestershire Posted on 16/08/2021 , work completed 10/08/2021
The trader replied (on 01/09/2021)
20 YEARS OF PURE WATER - WOW!!!!***** we really do love reviews like this - thankyou for twenty years of custom and support, we love to see that your investment with us has paid off and that we havehelped you with other topics over the years too! Huge appreciation Ian and family - take care and many thanks!!!!
Good Service