Endorsed by Which?

The Pure Water People

4.8

1800 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1800 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Servicing of water filtration system
Customer Service
Quality
Value
Good annual service. Lewis on time and did a thorough job as always. He's friendly and helpful and a credit to the company
Customer in Gloucestershire Posted on 06/11/2023 , work completed 02/11/2023
The trader replied (on 06/02/2024)
we appreciate your 5 star review of our products and services. *****
Great WORK
Customer Service
Quality
Value
The engineer Lewis arrived well within the time frame and worked in a fully professional manner. He was thorough and very committed to the job. He explained what he was doing was completely thorough, taking pains to fully understand our needs ans potential usage keeping notes for future reference. He advised us how to use the system most efficiently. All this done in cherrful and friendly manner.
Customer in Bath and North East Somerset Posted on 03/11/2023 , work completed 03/11/2023
Annual check up / service of existing pure water sysstem
Customer Service
Quality
Value
Lee, a Pure Water People engineer, came today to do annual check up and service of our Pure Water System. He was friendly, efficient, clean and gave clear instructions. He represents well a good and impressive pure water company delivering a great service..
Customer in Buckinghamshire Posted on 01/11/2023 , work completed 01/11/2023
The trader replied (on 06/02/2024)
We aim to please **** - thanks for taking the time to come on here and review us!
Major Service
Customer Service
Quality
Value
I was contacted by PWP to arrange for my major service and was given a date, time-window and name of engineer. On the day I was informed of the time to expect Kevin and he arrived on time. Kevin's work was thorough, tidy and clean. Changing all the filters, checking water quality before and after. He kept me informed of what he was doing at all times and left taking all the old filters with him. I have experienced Kevin's work before on previous services and can recommend that his work is of a high standard. From setting up the appointment to completion of the service, I found the experience excellent from the whole team.
Customer in Wiltshire Posted on 29/10/2023 , work completed 19/10/2023
The trader replied (on 06/02/2024)
we do love a great review here at team PWP - thanks for taking the time to review us, we really do appreciate it.
Great Service
Customer Service
Quality
Value
Great service carried out by Kevin.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 20/10/2023
Absolutely brilliant
Customer Service
Quality
Value
We've used The Pure Water People a long time. Kevin was absolutely brilliant, did a great job. Couldn't have been more helpful.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 20/10/2023
The trader replied (on 06/02/2024)
Thanks for your many years of custom and for ***** five fabulous stars.
Excellent service
Customer Service
Quality
Value
Kevin came today to service and change all the filters on our water system. He is very polite and friendly and very knowledgeable and efficient. An excellent job Kevin, I highly recommend you.
Customer in Oxfordshire Posted on 20/10/2023 , work completed 20/10/2023
Excellent service
Customer Service
Quality
Value
Engineer, Kevin, was punctual, efficient, courteous, friendly and very helpful. We are very pleased with the water filter system: the drinking water tastes good and the kettle and pipes are clear and free of “furring up “.
Customer in Oxfordshire Posted on 20/10/2023 , work completed 20/10/2023
The trader replied (on 06/02/2024)
We are happy that you love your water at home - thanks for coming on here to review us.
Excellent personal service.
Customer Service
Quality
Value
If you are prepared to pay annual maintenance costs for pure water, this company provides a quality product. Be aware however that the warranty for any work done / servicing only last 3 months. For several years we have had the same technician, Kevin, who works to a high professional standard and provides excellent personal service.
Customer in Wiltshire Posted on 19/10/2023 , work completed 19/10/2023
The trader replied (on 06/02/2024)
Your equipment is warrantied for the governed time of the product, and the work carried out during a service is for filters and any ongoing maintenance is covered for a reasonable period of time, we always endeavour to help any customer in need.
Service
Customer Service
Quality
Value
Lewis did a very good job. Checked the bathroom and the downstairs toilet. The appliance he serviced was outside. Again did a very good job.
Which? Trusted Traders Consumer Posted on 19/10/2023 , work completed 12/10/2023