Theplumbers.org (UK) Ltd

I originally called them to fix a leaking shower. The engineer was both courteous and helpful, establishing that the tiling was falling off. We decided to have a complete new shower room with cabinet and toilet. Fred Keanoy came round and similarly impressed with his summation of what were the alternatives. The work had to be delayed because of Christmas. The two engineers were efficient and helpful with their suggestions. We're very happy with their work and would use them again.

The team installed a brand new boiler in my flat. The previous boiler was an old one and needing replacing and Plumbers recommended a boiler which is top quality and much improved compared to the previous boiler. The communication was great; the job itself was quality; the team arrived on time and I would recommend Plumbers to anyone who requires a new boiler or anything involved with Plumbing.

I arranged for Theplumbers.org to change hot and cold water stopcocks for myself and some of my neighbours. Communication with Fred prior to the works commencing and whilst he and his team were on site was excellent. The works were completed on 2 consecutive days. The easier cold water stopcocks were changed on day 1, which then allowed them to fully plan the more difficult hot water stopcock replacements the following day. The hot water had to be shut off for the whole block, making this a time sensitive job. Fred and his team arrived early to set up and were very well organised on both days. Some of the stopcocks were extremely difficult to remove due to their age and location. They remained positive throughout and worked as a team to complete all the works as quickly as possible. Their work is high quality and their hourly rate is very competitive. They are also a pleasure to work with. I will be using Theplumbers.org for all future works.

We had some urgent work that needed doing on our cooker, and some issues with our boiler. They arranged to come the very same day to work on our cooker, and very soon after for our boiler. They had a very pleasant manner, were super efficient, and gave us a clear explanation of what work was being carried out. Will definitely ask them again if we need more work done in the future.

We had multiple jobs for the kitchen and bathroom all carried out efficiently and professionally. Highly recommend.

Our issue was a leaking toilet system. One call to this organisation and a very personable young man attended the same day and took less than an hour to identify the problem., obtain the necessary spares and fit them. As a visually impaired octogenarian, i was both imopressed and grateful fo such swift and efficient service. When the need arises, we will certainly know where to call. Thank you for exceeding our expectation.

This company replaced two elements in our water boiler however it didn't resolve our issues and their communication is extremely bad. We received little answer to emails and calls made after the work was complete. An engineer turned up unexpected later but he told us that everything was working when it plainly wasn't. We never heard back from them since. Payment is due within 7 days but good luck getting anything resolved during that time if there is any issue. We will never do business with this company again.

On 17 November, night, my boiler busted there was no Central Heating or Hot Water. I checked error E118 on the internet and found that I should repressurize the system. I did it after several attempts. Then there was an error E133. The gas will not light up. On the morning of 18/11/21, I called 24-7TT PLUMBING & HEATING. No contact. Then I called THEPLUMBERS.ORG(K)LTD. I was told, an engineer will attend on 19 Nov, We had no hot water requested the engineer attend today. The engineer arrived afternoon. He did not adhere to Covid-19 rules (masks). He had no clue, he kept on his phone. Failed to turn on the gas. Error E133 would disappear. Instead, he asked me to contact BAXI. He said that the boiler was under guarantee. He said that there was a water leak. He took photos and left. I had passed the details of the card over his phone. I contacted another plumber at the mosque and he said that I should check the yellow knob at the bottom of the boiler. I came home and checked. I put the Gas ON and the boiler fired, there was HOT WATER. I sent an email to PLUMBER.ORG and told them that to refund my money. I was not going to pay just for the so-called engineer who attended the premises and who did not know how to turn on the Gas tap and get the HOT WATER. I canceled the later call-out to repair the leaking pipes. THEPLUMBER.ORG(UK)LTD took the money just because a man (so-called engineer) attended the premises. He gave no satisfaction. Now I have HOT WATER but no CENTRAL HEATING.

I had Theplumbers.org(UK) do an annual boiler inspection, and a bit of work on the boiler that was needed as a result. The work was scheduled as promptly as possible, and for both visits, the engineers were friendly, efficient and professional. The repair estimate was clear and the work carried out in accordance with the agreed estimate. Excellent service!

Called the plumber.org last minute for a electric cert that I needed done urgently! They had it done on the day and issued me the cert. Very professional definitely recommend.