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Endorsed by Which?
Timberwise (UK) Limited
Opening Hours
Today - 09:00–18:00
- Monday 09:00–18:00
- Tuesday 09:00–18:00
- Wednesday 09:00–18:00
- Thursday 09:00–18:00
- Friday 09:00–18:00
- Saturday - Closed
- Sunday - Closed
About
Timberwise is a family run property care company that have been caring for properties for over 50 years. We have over that time built a reputation for providing a quality and professional service. With access to a network of offices UK wide you are never far away from our highly skilled surveyors and the valuable advice they can provide. As specialists in damp proofing, and timber treatments we work with residential and commercial customers across the UK as well as providing pre-purchase damp and timber surveys for home buyers.
Timberwise are members of the Property Care Association (formerly the BWPDA).
Timberwise technicians provide specialist treatments for all manner of property issues. From rising damp, penetrating damp and condensation through to treatments for dry rot and woodworm. Work carried out is covered by our long term guarantees.
Trust the Property Care Experts – Trust Timberwise.
What we do
Damp proofing and timber preservation services
- Woodworm treatment
- Condensation and humidification control
- Injection damp courses
- Timber treatment services
- Tanking Systems
Specialised building trade contractors
Waterproofing
- Cellar Tanking
- Water Ingress
Property refurbishment contractors
Surveyors
- Damp proofing surveyors
- Water proofing surveyors
- Building Surveyors
- Timber preservation surveyors
Flooring services
More Services
- dry and wet rot
- flood repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.5
74 reviews
Recommended
Recommended
by 92% of customers
Sort by
Efficient and Professional
Customer Service
Quality
Value
Had a woodworm issue which was surveyed by a (very helpful and courteous) David Laughton. The work was later carried out efficiently and without fuss by Adrian. Can recommend Timberwise wholeheartedly.
David Gardner
, work completed
Recommended
My review
Customer Service
Quality
Value
Thorough and professional
Simon, Clwyd
, work completed
Recommended
Professional survey carried out.
Customer Service
Quality
Value
Today I had the pleasure of being visited by Robert Matthews (Bob), what a professional gentleman, instantly recognised the issue where others failed to! Has left me feeling hopeful that the work is going to be carried out to a high standard. Would whole heartedly recommend this company and once again a special thank you to Bob who was earlier than expected, fast, professional and an all round decent surveyor.
Mitcheyfex
, work completed
Recommended
Survey performed
Customer Service
Quality
Value
Quick response to e-mails but incredibly highly priced work without explaining what the work was and why it was necessary. Didn't take them up on the actual work but spend a ridiculous amount of money on a survey.
Kat Smith
, work completed
Flawless experience
Customer Service
Quality
Value
We needed a basement kitchen and dining area damp-proofed. Of all the companies we contacted, Timberwise stood out - Keith and Connie were highly responsive to a large number of follow-up questions, detailed in their plans, and pragmatic in their proposals (their costs were broadly in line with the other providers). Onsite, Chris was great - helped us prep the space, turned up every day on time and cleaned up at the end of the day, went the extra mile to finish by the date we'd agreed when our walls turned out to be at the more challenging end of the spectrum, and was cheerful throughout. They also organised a specialist joiner to deal with our stairs and he not only did a great job with them, but also happily replaced some floorboards that turned out to be rotten. All in all, a very positive experience and we will be getting them back to do more work.
cmc_webb
, work completed
Recommended
Lovely traders - very helpful
Customer Service
Quality
Value
I contacted Timberwise back in March 2017, Craig came out, inspected the property and created a great report. It took until October before I was ready for work to begin, I contacted the team arranged a date and they were so helpful! I realised I may have had damp in another room - they happily obliged to check that room as well whilst carrying out the DPC on the original room. Phone calls at each stage to provide updates, Carl & Craig couldn't do enough to help. Highly recommend.
CatieKins
, work completed
Recommended
Poor quality work
Customer Service
Quality
Value
We have had a tanking project done by Timberwise on our basement which is tanked. All initially appeared professional although they did spill something on our carpet during the process which caused a huge stain which couldn't be removed. Despite initially claiming it was water, they refunded me £60 for the ruined carpet. A few months after the waterproof render was applied the plaster blew badly, and we had to pay for a surveyor (employed by Timberwise) to come and give an opinion as to whether or not this was covered by guarantee. This cost £180. As I expected, his opinion was that this work was not due to the poor workmanship of Timberwise, and came up with lots of excuses as to why. Please don't use this company, as you will lose a lot of money when things go wrong.
T785673
, work completed
Bad timekeeping, poor attention to detail and lack customer service skills
Customer Service
Quality
Value
Do not use Timberwise for surveys. I booked them to conduct a survey of a leak (for a claim against the owner of the flat above mine) and some other damp issues in December. They asked for £200 in advance then turned up late, I had to chase for the report which took two weeks (instead of 4-5 working days), The survey turned out to include a number of inaccuracies (which I had to ask to have corrected 3 times before they got it right), and when I complained the office manager was incredibly rude and argumentative. She even suggested that I should not have engaged them for a survey for a legal claim (even though I made it very clear to them why I wanted the survey). So basically... I paid £200 for them to try to sell their services to me (which they did very badly!). Also, I raised my concerns with their MD and it took over a week and 4 emails before I eventually got an apology. At one point they did offer to repay the £200 and I accepted but judging them by their previous form - I'm going to have a long wait...
Which? Trusted Traders Consumer
, work completed
Tremendous job
Customer Service
Quality
Value
Timberwise dealt with wet rot issues for me and replaced the whole floor. They did a tremendous job! They were the second company I tried and the difference in the work was amazing. I would be very happy to recommend them. Their value for money, customer service and the overall quality of their work was excellent. No problems or complaints at all.
Mrs Bristow, Preston
, work completed
Recommended
Very happy
Customer Service
Quality
Value
Timberwise have undertaken timber spraying for a church refurbishment. I was very happy with the work that was done, it was all on time and within the budget. I have no complaints at all, I would definitely recommend them to other customers.
David, Liverpool
, work completed
Recommended