Endorsed by Which?

Tincknell Heating

4.9

400 Reviews

Opening Hours
Today -
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
400 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Boiler upgrade on boiler.
Customer Service
Quality
Value
Excellent careful prior planning & preparation for a complicated installation resulting in a thoroughly professional, immaculate & cheerful team, keeping disruption to an absolute minimum. No mess, completed on time. I would be delighted to recommend Tincknells team Lee & Liam.
Moira, Somerset Posted on 12/07/2018 , work completed 12/07/2018
The trader replied (on 30/07/2018)
Dear Moira, thank you very much for your kind comments in your review. Its great to receive such good feedback. I am pleased you are happy with the installation and I hope you have many years of trouble free use from your new boiler. I will make sure Lee and Liam receive a copy of your review, I know they will appreciate your feedback and recommendation. Should you require our services again in the future please do not hesitate to contact our Heating Services department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Brilliant job
Customer Service
Quality
Value
Excellent service, prompt and kind. Very helpful.
D J, Somerset Posted on 10/07/2018 , work completed 10/07/2018
The trader replied (on 25/07/2018)
Thank you for your time in completing a review, great to receive such good feedback. I hope we can continue to offer our services to you in the future. Kind regards from everyone @ Tincknell Heating 01749 678828.
Exceptional service
Customer Service
Quality
Value
Just to say that the workmen who visited us were prompt, efficient and very professional. (Lee and Ollie). They were extremely tidy and polite and went the extra mile to ensure the least inconvenience to us. We hereby recommend Tincknells Ltd.
Glenda, Somerset Posted on 10/07/2018 , work completed 10/07/2018
The trader replied (on 16/08/2018)
Dear Glenda, thank you for time in completing a review. I am pleased you had such a good experience with Tincknells and we welcome your recommendation. I will be sure to pass on your review to our team. Should you need our services again we can be contacted on our Heating Services Team on 01749 678828. Warm regards from everyone @ Tincknells.
Gas boiler change
Customer Service
Quality
Value
An excellent, friendly and reliable service. Was really impressed that they encouraged me to physically use the thermostat under their supervision, much easier for me to take in. The flowers were also a bonus! The heating engineer that fitted our new boiler was Lee and Jamie.
Trixie, Somerset Posted on 05/07/2018 , work completed 05/07/2018
The trader replied (on 13/07/2018)
Dear Trixie, thank you for your lovely review and comments. It is greatly appreciated and I will make sure Lee and Jamie receive your feedback. Enjoy the flowers and we hope you have many years of trouble free use from your new Worcester Gas boiler. Please do not hesitate to contact us on 01749 678828 if you require our services. Warmest regards from everyone @ Tincknell Heating.
Faultless
Customer Service
Quality
Value
Ollie and Keith were friendly, professional, knowledgeable and helpful. Unable to fault the service received.
Deborah, Dorset Posted on 02/07/2018 , work completed 02/07/2018
The trader replied (on 13/07/2018)
Hi Deborah, thank you for your time and kind review. I will make sure to pass on your review to Ollie and Keith, I know they will appreciate your comments. Should you require our services again please do not hesitate to contact our Heating Services department on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent service
Customer Service
Quality
Value
The whole operation from initial visit and quotation, response to queries, fixing time by installation, carrying out installation and explaining details was efficient and all the personnel involved were helpful, considerate and courteous.
Nigel, Avon Posted on 29/06/2018 , work completed 29/06/2018
The trader replied (on 26/07/2018)
Dear Nigel, many thanks for the review. Feedback from our services is always welcome and we appreciate the detailed review and comments. If you require our services in the future feel free to contact our Heating Services department on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Expert boiler change.
Customer Service
Quality
Value
They both were very good and pleasant. Surveyed and installed by Lee, with Ollie.
Valerie, Avon Posted on 29/06/2018 , work completed 29/06/2018
The trader replied (on 07/08/2018)
Dear Valerie, thank you for your kind review. We are pleased to hear you are happy with the boiler change and I will make sure to pass on your feedback to Lee and Ollie. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.
Fantastic service
Customer Service
Quality
Value
I couldn't recommend Tinknells more. Useful, friendly advice at the consultation stage. Efficient, tidy installation of a heating system. The team were so friendly too. I'd highly recommend them.
Claire, Somerset Posted on 28/06/2018 , work completed 28/06/2018
The trader replied (on 03/07/2018)
Hi Claire, many thanks for your time and your lovely comments in your review. I am pleased to hear you are happy with the installation and we welcome your recommendations. I hope we can be of service to you again in the future. Kind regards from all of the team @ Tincknell Heating 01749 678828.
Very good service
Customer Service
Quality
Value
The engineers arrived promptly at the arranged time. They were polite and professional. The work was completed to the high standard that I was expecting. All I needed to know was explained to me.
Shirley, Somerset Posted on 27/06/2018 , work completed 27/06/2018
The trader replied (on 05/07/2018)
Thank you Shirley for your kind comments in your review. We hope we can be of service to you again in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent job
Customer Service
Quality
Value
Tincknell Fuels Ltd were not the cheapest quote for the boiler installation. However it was well worth in spending the extra to have a very good team carrying out the work with no fuss and completing work on time. All the work was carried out as promised in the estimate with no extra's. Very pleased with their work.
Peter, Dorset Posted on 25/06/2018 , work completed 25/06/2018
The trader replied (on 26/07/2018)
Many thanks for your time in completing a review Peter. I am pleased to hear you are happy with the installation and I hope you have many years of trouble free use from your new boiler. Should you require our services please do not hesitate to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.