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Tincknell Heating

4.9

409 Reviews

Opening Hours
Today -
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment

  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance

  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
409 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
Exemplary service
Customer Service
Quality
Value
Tincknell Fuels is simply outstanding. The actual services performed (A boiler repair) was perfect. All interactions with every staff member were equally excellent. I cannot recommend them more strongly.
Peter, Somerset Posted on 18/06/2018 , work completed 18/06/2018
Recommended
The trader replied (on 29/06/2018)
Dear Peter, thank you very much for the fantastic review. All the team appreciate your great feedback and kind comments. I am so pleased you had such a good experience with Tincknells and we were able to repair your boiler. We welcome your recommendations. If you require our services again please feel free to contact our dedicated Heating Services Team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
A pleasure to do business with
Customer Service
Quality
Value
The two engineers excelled in every aspect of the installation and testing of the new boiler. At lunch times they even thoughtfully synchronised their lunches with ours and left us a quiet household. Finally we were delightfully surprised when they presented us with the flowers on leaving. Would thoroughly recommend the company to anyone, the staff are highly recommended. Our boiler was fitted by Lee & Keith.
Edward, Somerset Posted on 12/06/2018 , work completed 12/06/2018
Recommended
The trader replied (on 03/07/2018)
Thank you for your review Edward, we appreciate your comments and gladly welcome your recommendation. Lee and Keith will be pleased to hear you are happy with the installation and I will be sure to pass on your review. Enjoy the flowers and should you require our services again feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone at Tincknell Heating.
Very good work
Customer Service
Quality
Value
Kept to estimate, date & time. No mess. Pleased with work.
Timothy, Somerset Posted on 12/06/2018 , work completed 12/06/2018
Recommended
The trader replied (on 13/07/2018)
Thank you Timothy for your time and review. I am happy to hear you are pleased with the work carried out. If you need our services again in the future please feel free to contact us 01749 678828. Kind regards from everyone @ Tincknell Heating.
Boiler Installation/Replacement
Customer Service
Quality
Value
Most impressed with fast efficient service and professional standard of work. Great set of guys (Ollie,Liam,Keith, Liam & Jamie). Would have no hesitation in recommending their services.
Dennis M, Somerset Posted on 04/06/2018 , work completed 04/06/2018
Recommended
The trader replied (on 08/06/2018)
Dear Dennis, Many thanks for your time completing a review of our installation of your new boiler. I am glad you were happy with our installation team. Please feel free to contact us again should you need our services on 01749 678828. Warm regards from Ollie, Liam, Keith, Liam, Jamie and all the team @ Tincknell Heating.
P&P
Customer Service
Quality
Value
Good job - replacement tank etc. done in quick time.
R, Somerset Posted on 21/05/2018 , work completed 21/05/2018
Recommended
The trader replied (on 01/06/2018)
Hello R, many thanks for taking the time to complete a review of your tank installation. I am glad all went well. Please feel free to contact us should you require our services again in the future. Warm regards, Nick and all the team @ Tincknell Heating.
Great job and very helpful
Customer Service
Quality
Value
Tincknells fitted a new boiler for us. They were prompt and efficient. A very professional job. The guys were friendly and considerate throughout.
Andy, Avon Posted on 17/05/2018 , work completed 17/05/2018
Recommended
The trader replied (on 01/06/2018)
Dear Andy, Thank you for your review of our installation of your new boiler. We always try our very best to provide a top quality professional service, and glad we achieved this on your installation. We appreciate your kind review and look forward to helping you should you require our services in the future. With warm regards from all the team @ Tincknell Heating.
Superb service
Customer Service
Quality
Value
Replacement boiler from free standing to wall mounted. Keith, the engineer who did the initial survey, was knowledgeable and experienced. He clearly understood the complexity of the task. The quote arrived in a couple of days - the most detailed quote we have ever seen. A slight query - emailed, was answered by phone within 10 minutes. Keith, Lee, Harry were highly skilled. Very efficient and worked hard. Every detail was discussed with us first. No detail was overlooked. We are very pleased with the end result.
C, Somerset Posted on 17/05/2018 , work completed 17/05/2018
Recommended
The trader replied (on 01/06/2018)
Hello C, Thank you for taking the time to complete a very informative and lovely review of our services installing your new boiler. I will make sure your thanks are passed onto our installation team. We are pleased we met your expectations and thank you again for the order. Should you need our services in the future please feel free to contact our dedicated heating services office on 01749 678828. Warm regards from Keith, Lee, Harry and all the team @ Tincknell Heating.
Professional and considerate
Customer Service
Quality
Value
Work to replace an old heating oil tank carried out promptly on day arranged. The two men were very professional and the end result was excellent, site was left in perfect state. Full explanation of project and necessary information was given.
Hazel, Somerset Posted on 15/05/2018 , work completed 15/05/2018
Recommended
The trader replied (on 01/06/2018)
Dear Hazel thank you for your kind review. I will pass on your thanks to our hard working tank installers, Mike and Gary. Should you need our services in the future please feel free to contact us on our heating services office number 01749 678828. Warm regards Mike, Gary and all the team @ Tincknell Heating.
My review
Customer Service
Quality
Value
Excellent job. New Worcester Greenstar 35/50 kw oil filled boiler fitted. The men were very kind and considerate and explained everything brilliantly. Arrived punctually on both days 15th/16th May 2018.
Sheila, Somerset Posted on 15/05/2018 , work completed 15/05/2018
Recommended
The trader replied (on 01/06/2018)
Hi Sheila, thank you for your time and kind review of our installation team when installing your new Worcester oil boiler. I am glad we were able to help and hope we can be of service to you for many years to come. Warm regards everyone @ Tincknell Heating.
Would Recommend, Great Efficient job
Customer Service
Quality
Value
The smart young men, Keith Davey, Liam Wooley & Liam brown arrived on time & got the job of draining radiators off to a good start. They moved various bits of furniture carefully and did a great job cleaning up when finished. They quietly got on with the different jobs. In all it made for an enjoyable experience. Should we need more radiators fitted in the future (hope not) we'll know where to come.
Pauline, Somerset Posted on 14/05/2018 , work completed 14/05/2018
Recommended
The trader replied (on 01/06/2018)
Dear Pauline, thank you for your kind review of Keith, Liam and Liam's services whilst installing your new radiators. We look forward to of being of service to you in the future. Warm regards, Keith, Liam, Liam and all the team @ Tincknell Heating.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.