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Tincknell Heating

4.9

409 Reviews

Opening Hours
Today -
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment

  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance

  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
409 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
My review
Customer Service
Quality
Value
Excellent service.
Richard, Somerset Posted on 14/05/2018 , work completed 14/05/2018
Recommended
The trader replied (on 01/06/2018)
Dear Richard, Thank you for your review. We appreciate all reviews received and am pleased you received excellent service from our engineers. Should you require our services in the future please feel free to contact our dedicated heating services office on 01749 678828. With warm regards from all the team @ Tincknell Heating.
Very professional service
Customer Service
Quality
Value
We contacted Tincknells for advice regarding a noisy condensing oil boiler. Two other engineers had failed to find a solution but Lee came up with the perfect solution within minutes. He refused to accept any payment for this service. We were very impressed with his professional knowledge and manner.
Mintcake, . Posted on 02/05/2018 , work completed 02/05/2018
Recommended
The trader replied (on 01/06/2018)
Dear Mintcake. Thank you for taking the time in completing a review of our visit to your property. I know Lee was very concerned with your problems you were experiencing and know he was very pleased we found a suitable solution to your problem. Thank you again from Lee and all the team @ Tincknell heating and please feel free to contact us if we can be of service in anyway in the future. Warm regards from Lee and all the team @ Tincknell Heating.
My review
Customer Service
Quality
Value
A good team - professional, polite & friendly.
Barbara, Avon Posted on 01/05/2018 , work completed 01/05/2018
Recommended
The trader replied (on 15/05/2018)
Hi Barbara, thank you for taking the time to leave your kind review. I am pleased you are happy with the work carried out and I hope we can be of service to you again in the future. Feel free to contact our Heating Services Department on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Superb job
Customer Service
Quality
Value
We used Tincknells to install a new boiler and hot water cylinder. Their quotation was competitive with others we received and totally clear as to the product and service they would provide. They arrived exactly when they said they would, were professional, friendly, courteous, tidy and worked late on the Friday evening to complete the job. They obviously knew exactly what they were doing and resolved a couple of minor glitches promptly first thing on Monday morning. We cannot recommend them too highly. We already get our heating oil from them and would not hesitate to use them for any other heating installation.
Stephan L Posted on 30/04/2018 , work completed 30/04/2018
Recommended
The trader replied (on 09/05/2018)
Thank you very much for the fantastic review and lovely comments Stephan, we are always grateful for such good feedback. I will be sure to pass on your review to our Installation Team. We are very pleased you are happy with the installations and I hope you have many years of trouble free use out of your new boiler and cylinder. If you have any questions in relation to the boiler/ cylinder operation please feel free to contact our Heating Services Department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Very Pleased, High Professional Work
Customer Service
Quality
Value
Our oil tank had a leak. I found it difficult to find a firm to "uplift" the oil out of the tank, replace the tank and refill. Tincknell came to the house inspected the old tank within 2 weeks all work was completed. Very pleased and would recommend to all.
Glanville, Wiltshire Posted on 26/04/2018 , work completed 26/04/2018
Recommended
The trader replied (on 09/05/2018)
Thank you for your time in completing a kind review of our services. I am so pleased you had such a good experience with Tincknells and we welcome your recommendation. Should you need our services in the future we will be more than happy to help, feel free to contact us on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Excellent job
Customer Service
Quality
Value
Very prompt, quick, polite, clean & very good job. Thoroughly recommend.
Margaret, Dorset Posted on 19/04/2018 , work completed 19/04/2018
Recommended
The trader replied (on 08/05/2018)
Hi Margaret, thank you for taking the time to leave a review of our services. Its great to receive such positive feedback for the work carried out and we gladly welcome your recommendation. We hope to be of service to you again in the future. Kind regards from all the team @ Tincknell Heating.
Brilliant job prompt & professional
Customer Service
Quality
Value
My new boiler was fitted by Lee & Liam & Liam B. I have no hesitation in recommending them. I found the 'team' to be very pleasant, helpful, clean & tidy & doing a good job. Thank you.
Janet, Avon Posted on 18/04/2018 , work completed 18/04/2018
Recommended
The trader replied (on 08/05/2018)
Many thanks for your lovely review Janet. We are always pleased to read them and I know our installation team and engineers are very pleased to know the service we provide is always well received. I will make sure to pass on your thanks to Lee, Liam and Liam B. We look forward to being of service to you again in the future. Warmest regards from everyone @ Tincknell Heating, 01749 678828.
Prompt and professional.
Customer Service
Quality
Value
During the three days of our central heating upgrade and new boiler installation. The team of engineers were professional, efficient, polite, and tidy workers, and had all the necessary equipment and materials to complete the works. They also arrived each day at the time stated on the work schedule. On completion of the installation the operation of the system was explained fully. Engineers Lee, Ollie, Keith, Liam and Harry.
Susan, Somerset Posted on 16/04/2018 , work completed 16/04/2018
Recommended
The trader replied (on 08/05/2018)
Hi Susan, I am very grateful for your comments and pleased you were happy with the boiler installation. We hope the new central heating system and boiler gives you many years of trouble free use. I will be sure to pass on your review to Lee, Ollie, Keith, Liam and Harry. If there is anything else we can help you with please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent job.
Customer Service
Quality
Value
Carried out installation in a very competent way. Very clean and tidy as possible. Glad we have finally found a company that we will use again and recommend them.
Dennis, Somerset Posted on 13/04/2018 , work completed 13/04/2018
Recommended
The trader replied (on 08/05/2018)
Many thanks for taking the time to leave a review Dennis. We appreciate your comments and I am pleased you are happy with the installation. Your recommendation of our services is very welcome and we look forward to helping you in the future. Kind regards from everyone @ Tincknell Heating.
Excellent!
Customer Service
Quality
Value
Prompt, efficient, excellent job. Helpful, friendly & professional. Took great care of our property. Highly recommended.
Trudy, Somerset Posted on 12/04/2018 , work completed 12/04/2018
Recommended
The trader replied (on 08/05/2018)
Thank you very much for your review Trudy, its great to receive such great feedback. We are always pleased to read them. If we can be of service in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.