Endorsed by Which?

Tincknell Heating

4.9

380 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
380 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Proficient, skilful and cheerful
Customer Service
Quality
Value
The Tincknell Heating and Plumbing team carried out my boiler installation with the upmost skill, proficiently and courteous (it being an extremely cold 2 days!). Resulting in a highly commendable. 10/10 from me. They are the best, no doubt.
Alan, Somerset Posted on 01/12/2017 , work completed 01/12/2017
The trader replied (on 15/03/2018)
Hi Alan, what a fantastic review! Thank you for your kind comments and I am very pleased you are happy with the installation of your new boiler. I will make sure your thanks and review are passed on. We look forward to looking after your new boiler for many years to come. Warm regards all the team @ Tincknell Heating.
Very pleased with everything
Customer Service
Quality
Value
The work was completed on time and the men were considerate cleaning up and removing all rubbish. Everything was explained as to how the controls of the boiler work. I have no hesitation in recommending Thicknell Fuels, James, Ollie and Cam.
Marion, Somerset Posted on 24/11/2017 , work completed 24/11/2017
The trader replied (on 15/03/2018)
Thank you Marion for your detailed review and kind comments. I will make sure to pass this review onto our installation team. We hope to be of service to you again in the future. Warm regards from the team @ Tincknell heating.
Great service from start to finish.
Customer Service
Quality
Value
I have recently had a whole complete new heating system installed by Tincknell's, I have to say when I first investigated the cost of the install I thought Tincknell's would have been much higher. Tincknell's pricing is very competitive and was cheaper than some independent installers. The whole process was made easy from start to finish, Nick Turner who is the Installation Manager is great! I think I must have asked him 50 plus questions, 20 plus emails and 10 plus telephone calls. Nothing was ever any trouble! I was lucky enough to have Lee Tidball quote for my work and carry out the install. Again Lee is great and nothing is any trouble! I also have to give credit to the other Engineers, Ollie, Keith and the two apprentices Liam and Harry. The workmanship is 10/10 Time keeping 10/10 Tidiness 10/10 As the install was over three days I have to give them 10/10 for understanding it was a family home. To sum it up top quality service, quality of work and workmanship! I will be using and have already recommended them to friends and family
Rob Knott Posted on 23/11/2017 , work completed 23/11/2017
The trader replied (on 24/04/2018)
Thank you for the fantastic review and lovely comments Rob, it is greatly appreciated from all the team @ Tincknells. I am pleased to hear you have had such a positive experience from start to finish. I will be sure to pass on your thanks to Nick, Lee, Ollie, Keith, Liam and Harry as I know they will appreciate your kind words and useful feedback. It was a pleasure to install your new heating system and I hope you have many years of trouble free use. We pride ourselves in offering a high quality service in all aspects and I'm glad we were able to meet your expectations. We greatly welcome your recommendation to family and friends. Please do not hesitate to contact our heating services team on 01749 678828 if you ever need anything in the future. Warmest regards from everyone @ Tincknell Heating.
Outstanding Work
Customer Service
Quality
Value
Incredible quick response to enquiry and engineer came round within 24 hours. Professional service - clear on work undertaken and advice given when decisions needed. 3 day job was completed on time and very efficiently. Very tidy at end of each day. Instructions given at end and ensured I was happy with the job. Would highly recommend this professional service.
Simon, Avon Posted on 22/11/2017 , work completed 22/11/2017
The trader replied (on 15/03/2018)
Hi Simon, thank you for your informative and complimentary review. We always take care in offering our customers the best possible service we can. I hope we can be of service to you again in the future. Warm regards from the team @ Tincknell Heating.
Outstanding
Customer Service
Quality
Value
Lee and his team, Keith & Harry were polite, considerate & respectful of us & our home. Everything was completed in the time & order that Lee said it would be. Very professional team. Thank you. From the initial survey to completion Lee was the lead engineer.
Rosalyn, Dorset Posted on 21/11/2017 , work completed 21/11/2017
The trader replied (on 15/03/2018)
Hi Rosalyn, many thanks for taking the time to review us , we're grateful for such good feedback. We pride ourselves in offering our customers a first class service from start to finish. I hope we can be of service to you again in the future. Warm regards from all the team @ Tincknell Heating.
Most impressed
Customer Service
Quality
Value
On time, quick, efficient & no mess. Most impressed! Our new cylinder was fitted by Liam Barlow.
Arthur, Somerset Posted on 10/11/2017 , work completed 10/11/2017
The trader replied (on 14/03/2018)
Hi Arthur, thank you for your time in completing a review of our services. I am pleased you are happy with the work carried out by our installers. If we can be of service in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell heating.
Professional
Customer Service
Quality
Value
A very efficient team, arrived on time, tidy workers would definitely use again.
Ann, Somerset Posted on 30/10/2017 , work completed 30/10/2017
The trader replied (on 17/11/2017)
Hi Ann, Thank you for your review of our services. We look forward to of being of service to you again in the future. With warmest regards from everyone @ Tincknell Heating. Tel No.: 01749 678828.
Brilliant job
Customer Service
Quality
Value
Thoroughly professional and well trained team. Work was superb. Will certainly recommend them.
Ian, Somerset Posted on 30/10/2017 , work completed 30/10/2017
The trader replied (on 17/11/2017)
Hi Ian, thank you for your time in completing a kind review of our services. We take pride in keeping our engineers up-to-date with Manufacturer's training programmes, and of course this reflects in the service we offer our customers. Please do contact us again in the future on 01749 678828 if you require our help. With warmest regards from everyone @ Tincknell Heating.
Prompt and professional
Customer Service
Quality
Value
Ordering, fitting, on time all great. Everything seems to be working fine
Which? Trusted Traders Consumer Posted on 27/10/2017 , work completed 27/10/2017
The trader replied (on 06/03/2018)
Thank you for your time in completing a review of our services, much appreciated. I am happy that everything is working as it should. Please feel free to contact our dedicated heating services department on 01749 678828 if you have any other problems. Warm regards, from all @ Tincknell Heating.
Very satisfied
Customer Service
Quality
Value
I was very impressed with the service and knowledge. They were also very polite and considerate whilst working in my house for 3 1/2 days. Nothing was too much trouble. Certainly recommend. Engineers Ollie, Keith, Liam & Liam.
Lorraine, Avon Posted on 26/10/2017 , work completed 26/10/2017
The trader replied (on 17/11/2017)
Hi Lorraine I am really pleased to hear of your experience with our installation team over the period of 3 1/2 days whilst installing your new boiler. It is always our aim to keep the customer informed on the progress of the install whilst taking place. Please contact us again if you need our services on 01749 678828. With warmest regards from everyone @ Tincknell Heating.