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Tincknell Heating

4.9

400 Reviews

Opening Hours
Today -
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment

  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance

  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
400 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
Excellent Service in Freezing Conditions
Customer Service
Quality
Value
Replaced my failed outdoor oil tank within 7 days of my request for help. Sympathetic, constructive and positive throughout. Worked to complete the installation at -5deg C with wind-chill!
2011-08-05 17:25:27.11 Posted on 01/03/2018 , work completed 01/03/2018
Recommended
The trader replied (on 13/04/2018)
Thank you for your time and lovely comments in your review. We are really pleased to hear how happy you were with your tank change. It is always a pleasure knowing we have been able to help and I will make sure to pass on your review to our Installation Team. Please feel free to contact us again in the future on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent As Always
Customer Service
Quality
Value
In spite of the bad weather 2 engineers came to us promptly and the service was excellent as always.
John, Somerset Posted on 27/02/2018 , work completed 27/02/2018
Recommended
The trader replied (on 13/04/2018)
Thank you John for your kind comments and review. I am glad we were able to help during the bad weather, its great to receive such positive feedback. I hope we can be of service to you again in the future. With warmest regards from everyone @ Tincknell Heating.
Great job
Customer Service
Quality
Value
Had to have a new oil tank fitted on one of the coldest days of the year! The guys turned up on time and had the new tank installed and working within 2 hours. Left the area clean and tidy too. Thank you!
Sarah, Dorset Posted on 23/02/2018 , work completed 23/02/2018
Recommended
The trader replied (on 13/04/2018)
Hi Sarah, thank you very much for such a great review of your tank installation. I am glad our installers could help you and provided the service you expect. If you need our services again in the future please feel free to contact us on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent work.
Customer Service
Quality
Value
Excellent quality work, efficient and tidy. All employees smart, skilled and very good customer service.
Mavis, Avon Posted on 23/02/2018 , work completed 23/02/2018
Recommended
The trader replied (on 13/04/2018)
Hi Mavis, many thanks for your time and your kind comments in your review. We are always pleased to read them and I will make sure to pass them on. If there is anything else we can help you with, please feel free to contact our heating services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Great Job
Customer Service
Quality
Value
Heating controls replaced with no mess and no fuss. A nice warm house again! Very happy!
Sam Posted on 16/02/2018 , work completed 16/02/2018
Recommended
The trader replied (on 13/04/2018)
Hi Sam, thank you for your kind review and comments. I am pleased to hear you are happy with the service carried out and I am glad you have a warm house again. Please do no hesitate to contact us if you need us in the future. Kind regards from everyone @ Tincknell Heating.
Very good
Customer Service
Quality
Value
Excellent clean job.
Paul, Avon Posted on 15/02/2018 , work completed 15/02/2018
Recommended
The trader replied (on 13/04/2018)
Hi Paul, thank you for your time in completing a review of our services. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell heating.
Great job!
Customer Service
Quality
Value
Tincknells carried out an excellent job fitting our new boiler. They were tidy and polite and we now have a wonderfully warm house. Our only downside was having to wait a few weeks before they could start - but this is no doubt proof of what a great service they offer - they were fully booked by other customers.
Veronica, Somerset Posted on 13/02/2018 , work completed 13/02/2018
Recommended
The trader replied (on 13/04/2018)
Hi Veronica, thank you very much for you kind review and comments. I am pleased to hear we were able to restore your warm house. We always try our best if there is some urgency on installing a new boiler to provide a quick turn-around. During bad weather periods this can be difficult as a lot of customers are unfortunately in the same situation but we certainly do our best to fulfil all expectations. We will always try to rearrange any non urgent calls to accommodate customers to the best of our ability. I will be sure to pass on your comments to our installation team and I hope you have many years of trouble free use out of your new boiler. I do hope we can be of service to you again in the future. With warmest regards from everyone @ Tincknell Heating.
Oil to Gas Boiler Upgrade
Customer Service
Quality
Value
We were very impressed by the standard of work by Tincknells. At all times (quote & work) the team were punctual, stayed the entire day and finished the job in the predicted time. All the team were polite, tidy and went out of their way to reduce disruption. We would definitely recommend Tincknells and the unexpected flowers were a very nice touch.
Margaret, Somerset Posted on 09/02/2018 , work completed 09/02/2018
Recommended
The trader replied (on 26/06/2018)
Dear Margaret, thank you for your time and kind review of our services. I am so pleased you had such a good experience with Tincknells and we welcome your recommendation. I will be sure to pass on your review to our installation team. Should you need our services in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Prompt and professional
Customer Service
Quality
Value
Prompt, professional, friendly and efficient. Took care over garden plants minimum disruption.
Which? Trusted Traders Consumer Posted on 05/02/2018 , work completed 05/02/2018
Recommended
The trader replied (on 17/03/2018)
Thank you for taking the time to leave a informative review. I am very glad that everything went well and you are happy with our visit. I hope we can be of service to you again in the future. Kind regards everyone @ Tincknells heating.
Great All Round
Customer Service
Quality
Value
The whole installation was excellent. Initial office work was professional, calm and courteous. The fitters were clean and tidy, competent, cheerful and efficient. An all round excellent performance.
Robert, Somerset Posted on 01/02/2018 , work completed 01/02/2018
Recommended
The trader replied (on 17/03/2018)
Hi Robert, many thanks for your informative review and kind comments after your installation. We are always pleased to read them. Please feel free to contact us on 01749 678828 if we can be of service again in the future. Kind regards from everyone @ Tincknell heating.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.