Endorsed by Which?

Tincknell Heating

4.9

384 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
384 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
My review
Customer Service
Quality
Value
Couldn't wish for anything better.
David, Somerset Posted on 05/05/2017 , work completed 05/05/2017
The trader replied (on 15/05/2017)
Hi David, thank you for your time in providing a review of our service. I am glad you are happy and hope we can continue to offer our services to you for the future. Should you require our help please feel free to contact our dedicated heating services department on 01749 678828. Warm regards, Nick and all the team @ Tincknell Heating.
Boiler repair
Customer Service
Quality
Value
Fantastic customer service from receptionist, booking in clerk and engineer. Boiler fixed within 4 hours of reporting its failure. Engineer Lee.
Gill, Somerset Posted on 28/04/2017 , work completed 28/04/2017
The trader replied (on 11/05/2017)
Hi Gill, thank you for your order, I am glad you are happy with our speedy service and repairs to your boiler. Always nice to receive a great review from a new customer. We hope we can help with any of your requirements in the future. Please feel free to contact our dedicated heating service team on 01749 678828 for service. Warm regards, Nick, Sam, Lee and all the team @ Tincknell Heating.
Boiler change
Customer Service
Quality
Value
We experienced really good, professional service. They turned up on time, were very organised and helpful. The work was carried out neatly and to a very high standard. The team were all helpful and knowledgeable about the products they were installing and were friendly and good humoured throughout. No hesitation in recommending them to others. Engineers Ollie, Liam and Phil.
Joanne, Avon Posted on 26/04/2017 , work completed 26/04/2017
The trader replied (on 23/05/2017)
Thank you Joanne for taking the time to leave a review, its great to hear such positive feedback. We're pleased to hear that you were so happy with our installers. Please don't hesitate to contact our heating services team if you need anything in the future. Warm regards, Nick and all the team @ Tincknell Heating 01749 678828.
Good job
Customer Service
Quality
Value
The work was conducted in a professional and efficient manner. The workmen were informative, polite and very tidy. Excellent work. We even received a thank you for our custom, a bouquet of flowers the next day! We have used this company for decades.
Helen, Somerset Posted on 25/04/2017 , work completed 25/04/2017
The trader replied (on 11/05/2017)
Hi Helen, Thank you for your informative review and nice comments. I am glad you are happy with the work carried out. I hope we can be of service to you for many more years to come. Enjoy the flowers! Warm regards, Nick and all the team @ Tincknell Heating 01749 678828.
Radiator changes
Customer Service
Quality
Value
Absolutely superb. Can not speak highly enough of their efficiency and friendliness. Clean, tidy and very professional - a credit to Tincknells. Engineers Ollie and Lee.
Ellis, Somerset Posted on 25/04/2017 , work completed 25/04/2017
The trader replied (on 11/05/2017)
Hi Ellis, what a lovely review thank you for your comments. If we can be of service in the future please feel free to contact our heating services team on 01749 678828. Warm regards, Nick, Ollie, Lee and all the team @ Tincknell Heating.
Gas boiler change
Customer Service
Quality
Value
Good service & worked hard.
Michael, Somerset Posted on 21/04/2017 , work completed 21/04/2017
The trader replied (on 05/07/2017)
Thank you for your review Michael, great to hear such good feedback. Warm Regards, Nick & the team @ Tincknells
First class helpful service
Customer Service
Quality
Value
Having negligently run out of oil over the weekend, called Tincknell first thing in morning. Tanker diverted, oil tank filled, engineer despatched to re-light boiler - all within a few hours. Delighted with this standard of service.
David, Dorset Posted on 18/04/2017 , work completed 18/04/2017
The trader replied (on 23/05/2017)
Hi David, thank you so much for your review, we're really pleased to hear about the service you received from our fuel delivery depot and our engineer. Please don't hesitate to contact us in the future. From all of the team at Tincknell Heating, 01749 678828.
Pain-free boiler installation
Customer Service
Quality
Value
Having an old boiler which fails on you is painful! Fortunately, Tincknells made the whole process of quotation and installation pain-free and efficient. Their installation guys did a first class job.
Gary, Somerset Posted on 11/04/2017 , work completed 11/04/2017
The trader replied (on 02/05/2017)
Thank you for your review Gary, we're very pleased to hear that the process was pain free! Many thanks for choosing Tincknell Heating, please don't hesitate to contact us on 01749 678828 if you need us.
Oil to gas combi boiler swap
Customer Service
Quality
Value
The service received from Tincknell's was excellent from start to finish, our boiler quotation and installation was dealt with promptly. The engineers were professional, efficient and done a brilliant job. Thank you Nick, Lee and Ollie
Rebecca Posted on 07/04/2017 , work completed 07/04/2017
The trader replied (on 16/04/2017)
Hi Rebecca, thank you for your kind comments and review of our services. I will pass on your thanks to our hardworking team and look forward to looking after your new boiler for many years to come. If you have any questions or you need our help please feel free to contact our dedicated heating services department on 01749 678828. Many thanks for the order and warm regards from Lee, Ollie, Nick and all the team at Tincknell Heating.
Excellent service.
Customer Service
Quality
Value
A very efficient service, delivered to a very high standard. Would definitely recommend to others.
Sue, Avon Posted on 07/04/2017 , work completed 07/04/2017
The trader replied (on 08/09/2017)
Hi Sue, Thank you for your time in completing a review of our services. It is always a pleasure knowing we have been able to help. I will pass on your thanks to our engineers responsible and welcome any recommendation of our Company to your friends and family. Warm regards from Nick and all the team @ Tincknell Heating (Tel no. 01749 678828).