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Tincknell Heating

4.9

384 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment

  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance

  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
384 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
Brilliant from start to finish
Customer Service
Quality
Value
Gas boiler broke down on the Sunday. Engineer called on the Monday. We'd had a leak which had ruined the boiler. Quoted a price later that day via email - followed by hard copy the next day. 9am Friday - Ollie & James arrived with the new boiler. By 4pm, boiler fully installed! No mess to clear up. What a fantastic service. Very well done.
Bee, Somerset Posted on 07/04/2017 , work completed 07/04/2017
Recommended
The trader replied (on 24/04/2017)
Hi Bee, thank you for your time in completing a review of our boiler installation service. I am very pleased you are happy with Ollie and James workmanship and the new boiler. I hope we can be of service in the future. Please feel free to contact our dedicated heating services team on 01749 678828. Warm regards, Nick, Ollie, James and everyone at Tincknell Heating.
Outstanding local company
Customer Service
Quality
Value
Excellent service throughout, from initial telephone enquiry to the installation and after service - polite, prompt, efficient, expert advice from an outstanding and professional local company. We couldn't have chosen a better one for the installation of our lovely new Worcester Boiler.
Margaret, Avon Posted on 05/04/2017 , work completed 05/04/2017
Recommended
The trader replied (on 24/04/2017)
Hi Margaret. Thank you for your very informative and detailed review of our services. Your comments are greatly appreciated. I hope you have many years of trouble free use out of your new boiler. If you have any questions in relation to the boiler operation please feel free to contact our heating services department on 01749 678828. We look forward to looking after your new boiler for many years to come. Warm regards, Nick and all the team @ Tincknell Heating.
Excellent job
Customer Service
Quality
Value
The two chaps that put in my boiler were very polite, very, tidy workers and did an excellent job here. Could not have asked for more. Great chaps.
Rosemary, Somerset Posted on 04/04/2017 , work completed 04/04/2017
Recommended
The trader replied (on 24/04/2017)
Hi Rosemary, what a lovely review, thank you I will make sure your comments are passed to our engineer team. Please feel free to contact our office if we can be of help to you in the future on our telephone number 01749 678828. Warm regards, Nick and all the team @ Tincknell Heating.
Excellent work
Customer Service
Quality
Value
Excellent work, punctual. Extremely pleasant team.
Olga, Somerset Posted on 28/03/2017 , work completed 28/03/2017
Recommended
The trader replied (on 06/04/2017)
Hi Olga, Thank you for your kind comments and time completing a review of our services. My installation team, James and Lee will be very happy you are pleased with the work carried out. I hope we can be of service to you in the future. Please feel free to contact our heating department on 01749 678828 if you need our help. Warm regards from Nick, James, Lee and all the team @ Tincknell Heating.
Professional job.
Customer Service
Quality
Value
The Tincknell team arrived promptly. They drained and changed my oil tank quickly and professionally with no mess. A friendly bunch. Tincknell also serviced my boiler and so I will be using them again.
Jill, Dorset Posted on 27/03/2017 , work completed 27/03/2017
Recommended
The trader replied (on 06/04/2017)
Hi Jill, Feedback from our services is always welcome and we appreciate the detailed review and your kind comments. We look forward to servicing your boiler for many years to come. If you require any help with your boiler, oil tank or heating system please phone our dedicated heating services team on 01749 678828 and we will be only too happy to help. With warm regards, Nick, Mike, Gary, Gerald and all the team @ Tincknell Heating.
Brilliant Customer Service, Prompt and Efficient Work
Customer Service
Quality
Value
We moved into our new home in January 2017 and the heating system came on at odd hours with no control of the temperature either freezing or boiling despite going online to work out how to set the manual 'pin style' timer. We spoke to Tincknells about our issues, they visited assessed the situation. A quote was provided the next day clearly confirming the cost to replace the manual timer with a digital timer. The work was carried efficiently and the engineer kept our property clean and tidy. Whilst doing a service they also picked up the boiler had not been installed correctly and they rectified this, making our system safe and legal! We are now in control of the heat in our home. Fantastic and Trustworthy workmanship, will recommend them to friends and family with no hesitation.
Which? Trusted Traders Consumer Posted on 25/03/2017 , work completed 25/03/2017
Recommended
The trader replied (on 27/03/2017)
Hi, many thanks for your very detailed and informative review of our services. It is nice to know you now have peace of mind in the operation of your existing boiler. I will make sure your thanks and review is passed onto our engineer. We look forward to being of service to you, your family and friends in the future. Should you need our services we can be contacted on our heating services number 01749 678828. Warm regards, Nick and all the team @ Tincknell Heating.
Sorted!
Customer Service
Quality
Value
Lee, the engineer from Tinknells arrived on time was very helpful, pleasant & got us sorted very quickly.
Which? Trusted Traders Consumer Posted on 21/03/2017 , work completed 21/03/2017
Recommended
The trader replied (on 31/03/2017)
Thank you for your time in completing a review of Lee's recent visit to your house. I am glad we were able to help, should you require our services again please do not hesitate to contact our heating services department on 01749 678828. Warm regards, Lee, Nick and the team @ Tincknells.
My review
Customer Service
Quality
Value
Prompt and professional
Jasmine, Somerset Posted on 15/03/2017 , work completed 15/03/2017
Recommended
The trader replied (on 24/03/2017)
Hi Jasmine, Thank you for your time in completing a review of our services. If we can be of service in the future please feel free to contact our dedicated heating services office on 01749 678828. Warm regards, Nick and all the team @ Tincknell Heating.
Boiler change
Customer Service
Quality
Value
Found Tincknells to be efficient, helpful, good value, excellent service from a locally based, well-established company. Also found the Which guide very helpful.
Gillian, Avon Posted on 13/03/2017 , work completed 13/03/2017
Recommended
The trader replied (on 24/03/2017)
Hi Gillian, Many thanks for your kind review and kind comments. We are very pleased you are happy with your new boiler and hope we can be of service to you again in the future. Warm regards, Nick and the team @ Tincknell Heating
Excellent work
Customer Service
Quality
Value
The two operatives arrived promptly and parked sensibly and considerately with regard to our neighbours, in the shared driveway. They were pleasant and helpful and completed the job expertly. We have used Tincknells for some years now and would highly recommend them.
Dick H R, Dorset Posted on 11/03/2017 , work completed 11/03/2017
Recommended
The trader replied (on 25/03/2017)
Hi Dick, many thanks for your time in completing a review of our services and also for your kind and informative comments. We hope we can be of service to you for many years to come. Please contact our heating services team on 01749 678828 if you require our attention. Warm regards, Nick and the team @ Tincknell Heating.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.