Endorsed by Which?

Tincknell Heating

4.9

380 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

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4.9
380 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Service of Aga and oil boiler
Customer Service
Quality
Value
Steve Ingram carried out both services very efficiently as usual. He is unfailingly courteous and helpful and we always prefer him to service our equipment.
Customer in North Somerset Posted on 11/04/2022 , work completed 29/03/2022
The trader replied (on 12/04/2022)
Thank you for your time and lovely review. I am really happy to hear you are pleased with the work undertaken by our engineer Steve. Please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Oil Boiler Malfunctioning
Customer Service
Quality
Value
The engineering attended diagnosed the fault swiftly (obstruction in the fuel line between the tank and inlet) and revolved the issue. Excellent service from an experienced competent engineer. Very pleased.
Customer in South Gloucestershire Posted on 07/04/2022 , work completed 01/04/2022
The trader replied (on 11/04/2022)
Thank you very much for your fantastic review, its great to receive such good feedback. I hope we can continue to be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating
Prompt, Polite and Efficient
Customer Service
Quality
Value
I have had a service contract on our oil boiler for a few years. The team are always accommodating to my busy diary and have been flexible when disruptions such as Covid has occurred. I have recommended Tincknell a number of times to other Oil CH owners. Their engineers are particularly accommodating, and efficient. Great, professional service.
Adrian in South Gloucestershire Posted on 29/03/2022 , work completed 23/03/2022
The trader replied (on 11/04/2022)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. I'll make sure to pass this on to our team, I know everyone will be really pleased to read your review. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
New gas fire and fire place
Customer Service
Quality
Value
Tincknell Heating were wonderful. They fitted our new gas fire and surround. Right from the start they were professional and helpful in advising as to what suitable gas fires/surrounds etc. would work for us and once we had picked our preference, and a price for the whole job was established, all was ordered and a date was fixed for installation. The day arrived and all went well. Great care was taken throughout the job and once the fire and surround were insitu, a tidy up was undertaken. We really can’t speak highly enough of the whole experience.
Tracey in Somerset Posted on 28/03/2022 , work completed 24/03/2022
The trader replied (on 29/03/2022)
Thank you for your lovely review and kind comments of our services. It is always a pleasure knowing we have been able to help. I will make sure your review is passed onto our installation team, I know they will appreciate such positive feedback. If we can be of service to you in the future please feel free to contact our dedicated Heating Services team and we will be only too happy to help. Warmest regards everyone at Tincknell Heating.
V happy with the service.
Customer Service
Quality
Value
I'm v happy with the service. The engineer was friendly and went about his work in a pleasant manner. Can't fault any part of the call. I trust and have confidence in Tincknells Heating as a service provider.
Customer in Somerset Posted on 22/03/2022 , work completed 18/03/2022
The trader replied (on 24/03/2022)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Breakdown.
Customer Service
Quality
Value
The repair man was fast and very friendly as we have had him before. He put a part in and its been fine since. Good service, very satisfied.
Veronica in Somerset Posted on 22/03/2022 , work completed 15/03/2022
The trader replied (on 23/03/2022)
Thank you so much for your time and lovely review. I am really happy to hear you are pleased with the work carried out. Please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Very pleased.
Customer Service
Quality
Value
The Tincknell engineer Paul, yet again provided us with excellent service, prompt, polite, efficient and highly competent. We will miss him when he retires, but are confident his replacement will maintain the high standard that has been set.
Peter in Somerset Posted on 22/03/2022 , work completed 16/03/2022
The trader replied (on 23/03/2022)
Thank you so much for your brilliant review, we appreciate your kind comments and I will make sure Paul receives a copy. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
annual service
Customer Service
Quality
Value
Staff friendly, Job completed. I have Used Tincknells for over 40 years. Aga and Boiler sorted quickly and with care.
Customer in Somerset Posted on 17/03/2022 , work completed 10/03/2022
The trader replied (on 24/03/2022)
Thank you for your time in completing a review and your kind comments. We are very pleased you are happy with the work carried out and look forward to being of service in the future. Warm regards from everyone at Tincknell Heating.
Routine service
Customer Service
Quality
Value
The engineer was very efficient and carried out the work in a professional manner and kept me informed with what he was doing and on completion gave me a summary of the work and the condition of my boiler. I have no hesitation in recommending Tincknells for boiler servicing and oil delivery.
Customer in Somerset Posted on 17/03/2022 , work completed 07/03/2022
The trader replied (on 18/03/2022)
Many thanks for your time and kind review. I am so pleased you've had a good experience with Tincknells. We hope we can be of service to you for many more years to come. If there is anything else we can help you with, please feel free to contact our heating services team. Warm regards everyone at Tinckell heating.
Excellent Oil Boiler Service
Customer Service
Quality
Value
Andy arrived on time and worked without interruption until the job was done. He is clearly an expert and we were very happy with his service. I noticed the boiler was running more quietly after he had finished.
Customer in Wiltshire Posted on 15/03/2022 , work completed 11/03/2022
The trader replied (on 16/03/2022)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.