Tincknell Heating

During a routine repair of a faulty oil pump in the Oil Boiler it was spotted that there was a small oil leak in the pipe from the oil tank to the oil boiler. A subsequent visit to attempt to replace the 40year old sunken pipe buried under the garden and drive was not successful and "Plan B" was developed to resite a new tank to enable the new pipework to be more conveniently installed above ground from the tank to the boiler. Throughout the investigations and installation work, I was kept fully informed of the work to be done and the cost off this work. The engineers who carried out all the work were competent and friendly and I am delighted with the quality and tidiness of the final solution. I am also confident, having been a customer of Tincknells for many years, that any subsequent follow-up will be attended to in a timely manner.

The engineer arrived well within the times previously agreed and carried out the annual service on our oil fired boiler in an organised manner. He was happy to discuss the progress of the service in a friendly way and advised there were no problems with the boiler, such that should be no need to replace the boiler any time soon. After the boiler service was complete, the area around the boiler was cleaned up leaving no trace of the work undertaken. The service included an inspection of the oil tank and the lines between the tank and the boiler, confirming all was in order.

We have used Tincknell's for the past twenty years to service our ancient oil-fired AGA and our oil-fired boiler. We have also had them replace a radiator and install a new oil tank. Although they quoted for a new boiler, when the old one reached the end of its life, we chose a cheaper quote from a sole trader, which was not installed to the same standards Tincknell provides. We regret that. If there is an AGA or boiler breakdown, or post-service glitch, they send someone to fix it promptly. Their engineers are friendly and knowledgeable, and work cleanly and efficiently. They arrive when scheduled and deliver to price quoted. You can speak to a real person when you telephone, not a long recorded message. The person you speak to is always helpful. This local firm delivers reliable and high quality service and a personal touch. Although their rates are not cheap, you pay for quality. They have been in the heating business since 1925 - so they ensure that their engineers know their stuff. Not a cowboy amongst them! We have only once visited the store in Wells, so cannot rate their retail services.

Arrived on time, full service carried out without any interruptions or questions to us. Everything left neat and tidy (as it was before he started) and boiler running well. As usual excellent service.

I realise there are cheaper companies but can you trust them for repairs. I have always had good service. Not cheap but reliable.

Mike, your engineer is terrific. The service and courtesy we get from your company is first class. Many thanks.

We were left with no oil moving into a new house. Tincknell supplied oil the next day, and the engineer visited immediately afterwards to get the boiler working. Couldn't have asked for a more efficient response and the work was done very quickly. I was also impressed about how knowledgeable the engineer was, and gave me a lot of helpful advice.

I have been using Tincknells for several years at my previous property where we had an oil fired central heating system. Tincknells did both the oil deliveries and the maintenance of the boiler and on both counts were always excellent. Consequently, on moving to a house with gas we had them replace an old boiler with a new gas system boiler and install an unvented hot water tank. On both counts they were excellent completing the work on time and always leaving everything nice and clean. Highly recommended!

Tincknell heating have just completed our new boiler and radiator system We have had excellent and professional service from Tincknell. The heating engineers were knowledgeable and friendly. I would highly recommend them and very very happy that we chose the right company. Thankyou Tincknell's.

Engineer called in when an oil leak was noticed in the boiler. This work is covered by our service plan. The hydraulic ram on the air flap was dripping and was replaced rapidly by the engineer. It was then noticed that there was a slight seepage from the isolation tap, which was also replaced. We have used Tinckell's for over thirty years to maintain our oil boilers. They are always reliable, friendly and courteous. Well cleaned and cleared up after work was completed,