Endorsed by Which?

Tincknell Heating

4.9

384 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

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4.9
384 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Very pleased.
Customer Service
Quality
Value
The Tincknell engineer Paul, yet again provided us with excellent service, prompt, polite, efficient and highly competent. We will miss him when he retires, but are confident his replacement will maintain the high standard that has been set.
Peter in Somerset Posted on 22/03/2022 , work completed 16/03/2022
The trader replied (on 23/03/2022)
Thank you so much for your brilliant review, we appreciate your kind comments and I will make sure Paul receives a copy. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
annual service
Customer Service
Quality
Value
Staff friendly, Job completed. I have Used Tincknells for over 40 years. Aga and Boiler sorted quickly and with care.
Customer in Somerset Posted on 17/03/2022 , work completed 10/03/2022
The trader replied (on 24/03/2022)
Thank you for your time in completing a review and your kind comments. We are very pleased you are happy with the work carried out and look forward to being of service in the future. Warm regards from everyone at Tincknell Heating.
Routine service
Customer Service
Quality
Value
The engineer was very efficient and carried out the work in a professional manner and kept me informed with what he was doing and on completion gave me a summary of the work and the condition of my boiler. I have no hesitation in recommending Tincknells for boiler servicing and oil delivery.
Customer in Somerset Posted on 17/03/2022 , work completed 07/03/2022
The trader replied (on 18/03/2022)
Many thanks for your time and kind review. I am so pleased you've had a good experience with Tincknells. We hope we can be of service to you for many more years to come. If there is anything else we can help you with, please feel free to contact our heating services team. Warm regards everyone at Tinckell heating.
Excellent Oil Boiler Service
Customer Service
Quality
Value
Andy arrived on time and worked without interruption until the job was done. He is clearly an expert and we were very happy with his service. I noticed the boiler was running more quietly after he had finished.
Customer in Wiltshire Posted on 15/03/2022 , work completed 11/03/2022
The trader replied (on 16/03/2022)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Annual boiler service
Customer Service
Quality
Value
Great efficient service from Rob at Tincknell heating undertaking my annual boiler service once again. Arrived, got on with the job and apart form a brief friendly chat I would hardly know he'd been. Always reliable I have used Tincknell for several years and will continue to do so.
Posted on 10/03/2022 , work completed 28/02/2022
The trader replied (on 11/03/2022)
Thank you very much for the fantastic review, we really appreciate your kind comments. We look forward to continuing our services for you for many more years to come. Please feel free to contact our Heating Services Department on 01749 678828. Best regards from everyone @ Tincknell Heating.
Annual boiler service
Customer Service
Quality
Value
Very efficient, polite and professional. Cannot fault them in any way whatsoever. 100% recommend.
Customer in Somerset Posted on 03/03/2022 , work completed 23/02/2022
The trader replied (on 07/03/2022)
Thank you for your kind review of our service. We look forward to being of service to you again in the future. If you ever need us, please feel free to contact our Team on 01749 678828. With warmest regards from everyone @ Tincknell Heating.
renew a boiler
Customer Service
Quality
Value
It was excellent service from start to finish and we were pleased with the work carried out
Which? Trusted Traders Consumer Posted on 03/03/2022 , work completed 24/02/2022
The trader replied (on 04/03/2022)
Thank you so much for your time and for your lovely review. I am really happy to hear you are pleased with the work carried out. If you ever need us, please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Great professional service
Customer Service
Quality
Value
We were really impressed with Tincknells in installing our new ooo boiler. They were on time, and completed the job in a thoroughly professional way and took time out to set up/demonstrate the new Nest thermostat system. The team were really helpful from start to finish. They even left a bouquet of flowers! We are delighted with our new boiler - it is more efficient and we’ll also save £17 a month on our boiler/service plan; effectively reducing the cost of the boiler by £1400 over the 7 year guarantee. Highly recommended!
Customer in Somerset Posted on 02/03/2022 , work completed 01/03/2022
The trader replied (on 03/03/2022)
Thank you so much for your brilliant review, we appreciate your kind comments and I will make sure our team all receive a copy. I am pleased you are delighted with your new boiler and we welcome your recommendation. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Replacement Boiler Installation
Customer Service
Quality
Value
From quotation to completion, this work has been handled very swiftly and efficiently. The engineers who carried out the work explained how they would undertake the removal of the old boiler, the need to re-site the replacement and the effect on our hot water and heating provision. All the work was completed well within the original time estimate and without any mess. We are very pleased with our new boiler.
Customer in Somerset Posted on 18/02/2022 , work completed 18/02/2022
The trader replied (on 21/02/2022)
Many thanks for your time and kind review. We hope we can be of service to you for many more years to come. I am very glad that everything went well and you are pleased with your new boiler. If there is anything else we can help you with, please feel free to contact our heating services team on 01749 678828. Warm regards everyone @ Tincknell heating.
New boiler installation
Customer Service
Quality
Value
The initial phone contact with the firm (Nick Turner) was very helpful and informative and helped me make a decision on the boiler model. I was given a realistic estimate of the time schedule which was totally adhered to. The engineer who came to assess the work was again, very informative and happy to answer questions. The two you men who turned up to do the actual work were polite, considerate and very efficient. All personnel turned on on time. An unexpected hitch was the access to the outgoing flue, promptly resolved by someone from head office bringing a longer ladder! The lovely bunch of flowers at the end marked the close of a very good experience. I would recommend this (local) firm to anyone
Customer in Somerset Posted on 17/02/2022 , work completed 16/02/2022
The trader replied (on 18/02/2022)
Thank you so much for the fantastic review and lovely comments. I will make sure Nick and our installation team receive a copy of your review, I know they will really appreciate your kind feedback. I am so pleased to hear you had such a good experience with Tincknells and I hope you have many years of trouble free use out of your new boiler. If you have any questions in relation to the boiler operation please feel free to contact our Heating Services Department on 01749 678828.