Tincknell Heating

Our new boiler installation was completed today. The engineers were really professional, knowledgeable, helpful, friendly and efficient. They explained everything clearly and simply and nothing was too much trouble. Many thanks Liam and Ollie.

Tincknells engineer arrived at the booked time, completed the service, left my kitchen (where my boiler is) clean and tidy, and left me with sensible and practical advice on minor maintenance needed to oil tank and flue. Very happy with the service!

As usual, first-rate service from Tincknell. I rang to report the boiler breakdown at 8.30am & the engineeer arrived equipped with a suitable spare part about 2pm. Your engineer was outstandingly helpful & efficient, put in a new motor & had the boiler up & running in about half an hour.

Initially I required somebody to come around and discuss options to decommission a very old and hugely inefficient Stanley range and not only install a new boiler but consider the best location for the new installation. From the initial visit from Tincknell's I was very impressed with professionalism from the office staff through to engineers visit. Their covid procedures were excellent too, not only ensuring my safety but also their staff. During the first visit I felt what I was looking for was completely understood and the options were clearly explained to me. Having accepted the quotation the option of dates was clearly explained and those dates remained on track. As for the installation it was clear the installers Jamie & Lee not only knew what they were doing but took pride in their work too. Any questions I had were clearly explained and at the end of the installation the user controls of the system were clearly explained. Even though the installation required changes to water pipes, oil feed and electricity and the drilling through 2' thick walls everything was left spotless. I would not hesitate to recommend Tincknell's for the installation and would not find any fault with any aspect of the installation.

Work involved the removal of old heat storage cylinder and installation of an unvented cylinder. The old cylinder was approx. 25years old and the installation involved a considerable amount of new piping. The work was done on time and to the agreed cost. The installation team worked as a very effective team and clearly very knowledgable. Clear explanations given at the end of the installation to ensure full understanding of how the system worked.

Tincknell Heating are always very helpful. Allowing me my choice of service engineer. Olly Smart is very pleasant and efficient. He wasted no time and masked up even though I said he could take his mask of if he wished. I would stay a distance He checked all my radiators as I can no longer bleed them. (don't have the strength in my fingers!) I find their charges very fair. They are the best service engineers I've ever had. My daughter also finds this and always has them to deal with her Aga and oil fired boiler. The staff on the phone are always pleasant and helpful. Thank you, Tincknells!

We have been with Tinknell since shortly after we moved to Dorset, ie: around 40+ years (we are in our 80's) and have always admired and been grateful for the staff, always polite and efficient and understanding and for the speedy service provided which in this case which was particulally gratifying. A second visit was speedily organised following a first and involved Liam and his associate and the problem - a stuck valve - quickly identified and corrected. The whole system was checked and was, and is currently, working well as it had been previously. The problem could not have been dealt with more effectively and speedily with humour, enthusiasm, and friendliness. Liam and we had met on a previous visit some time ago and it was like old friends meeting up. We remembered each other with pleasure... The whole organisation is a great example of how a service should be and we are so grateful. We feel valued which is a great feeling. Thank you to everyone...receptionists, organisers and engineers/electricians...

My oil AGA cooker was losing heat rapidly and was due a service. I phoned Tincknell and Pat in the office was very helpful, noting that Rob our normal engineer was working that day at a nearby property. He rang me back and said he could fit me in that afternoon. Always cheerful, he gets on with sorting out the problem and leaves no mess when he leaves. While most appointments are not always quite as quick as this one, they have invariably provided me with a reasonably fast turn around for boiler and AGA service for over 25 years.

Keith and Liam were exceptionally able and communicative in very trying circumstances. They fitted an entire gas system and boiler into an old cottage which still retained the original lead pipes throughout. They were careful to move all furniture and precious items in two bedrooms, traced the pipes under floorboards, and replaced them, leaving the rooms almost as they found them. Our boiler was over 25 years old and has been replaced by an efficient and easily workable system which we will greatly appreciate in years to come. I have nothing but admiration for their skill and the care which they took, and would not hesitate to use their company again.