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Tom Leonard Heating Services

5.0

401 Reviews

Organisations and Awards

Jul 2019

About

We are a local business based in Stockton on Tees and serve the surrounding area with heating installations service and repair work. We are a cost effective quality heating company that knows what matters when working in peoples homes.

Get the job done right first time,

Get Tom Leonard Heating Services

Please view our website on

WWW.TOMLEONARDHEATING.CO.UK

What we do

  • Gas installers

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Bathroom fitters

    • Bathroom refurbishment
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
  • Boiler, central heating and gas engineers

    • Underfloor heating
    • Boiler repair
    • Gas safety testing and inspection
    • Gas emergencies
    • Boiler servicing
  • More Services

    • gas oil biomass heating installations service and repair

Customer reviews

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5.0
401 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Reliable, efficient and friendly serrvice
Customer Service
Quality
Value
Tom has helped us out in 2 difficult situations in the past 9 years. Our old boiler died in the middle of a dreadful winter. On the recommendation of a number of neighbours for whom Tom had fit new central heating boilers, we contacted Tom. He was quick to visit to talk through the options for a replacement and subsequently carried out the installation quickly and efficiently. He's serviced the boiler each year since. Two days ago we were found to have an untraceable gas leak and, for safety, the Gas Board disconnected the house from the gas supply. Tom responded quickly calling at the end of his working day and again early the next morning in order to try to trace the leak. He has completed the work today. We highly recommend him (and already have to a number of friends).
Customer in Stockton-on-Tees Posted on 28/02/2020 , work completed 28/02/2020
New boiler instalation
Customer Service
Quality
Value
My boiler broke down on the 12th Feb and once I spoke with Tom, he was round at the house, survey done and quote given within twenty mins. After giving us all options, including repairing ours, we went with a new boiler install which was carried out on the 14th. The new boiler was installed professionally by John and we were very happy with the quality of the work. Highly recommended.
Customer in Stockton-on-Tees Posted on 18/02/2020 , work completed 14/02/2020
Great work, clean, tidy will use again
Customer Service
Quality
Value
We had Tom in to replace our existing boilermate and boiler with a new central heating system. Quote was competitive, work was completed on time and they made sure that everything was taken care off. All rubbish was removed, carpets etc protected, cleaned up afterwards too. Couldn't tell they had been and moved a hearing system around. They kept me up to date throughout the installation, and queried any areas of concern as we went along. Will use again for the service etc. Highly recommend.
Customer in Stockton-on-Tees Posted on 14/02/2020 , work completed 13/02/2020
Boiler service
Customer Service
Quality
Value
Punctual. Service completed at reasonable cost everything left clean and tidy couldn’t ask for more.
Customer in Redcar and Cleveland Posted on 12/02/2020 , work completed 12/02/2020
Plumbing work
Customer Service
Quality
Value
Always courteous and helpful. I consider the work to be value for money. Boiler fitted 3 years ago and always return to service appliance plus additional jobs as and when required.
Customer in Stockton-on-Tees Posted on 07/02/2020 , work completed 07/02/2020
Highly Recommend!
Customer Service
Quality
Value
Fantastic fast professional service. Had an old heating system that ran on oil that needed replacing. Tom talked me through the full job from advising on which new boiler would best suit my house, to the cost and time it would take to complete. Starting with cleanliness, Tom covered all flooring to minimise the mess. Took out old boiler, water tanks, pipe work and oil tank, then completed the installation of the new boiler and pipe work with no disruption. Each night I got a phone call giving me a daily update of progress. The job was completed on time with NO hidden extra costs! Tom was recommended to me by a neighbour, and I can honestly say if you want a top job doing by someone who is professional, punctual, and a good good guy. Then I would highly recommend Tom.
Customer in Stockton-on-Tees Posted on 25/01/2020 , work completed 22/01/2020
Excellent service
Customer Service
Quality
Value
Excellent prompt service from an excellent business. Always reliable and friendly, I would definitely recommend.
Customer in Stockton-on-Tees Posted on 24/01/2020 , work completed 24/01/2020
Installation of a new Combi boiler
Customer Service
Quality
Value
Tom was a life saver in an emergency .Our 89 year old aunties boiler died a death ,and he was there to give advice on what options we had .In the end we decided to go for a new boiler which Tom installed quickly and efficiently, leaving no mess so a great job would definitely recommend.
Customer in Stockton-on-Tees Posted on 08/01/2020 , work completed 07/01/2020
Excellent service.
Customer Service
Quality
Value
Tom Leonards service has been excellent over the past eight years when he has serviced an old boiler and replaced it with a new one. When my old boiler broke down he responded very quickly and got our heating back on. I have no hesitation in recommending his services.
Customer in Tyne and Wear Posted on 29/11/2019 , work completed 29/11/2019
Boiler Replacement
Customer Service
Quality
Value
Tom helped with boiler selection, provided options for fitment date - communication was very good. His fitter was prompt, listened to my needs, and proceeded to make a very good job of the fitment. He left no mess at all within the property, removing all of the waste including all of the old fitment materials. Externally, the only evidence of his visit was brick dust on the ground, which he couldn’t clean up as it was raining heavily. He was so very apologetic, despite my insisting he shouldn’t worry and that the rain would wash it away !
Customer in County Durham Posted on 26/11/2019 , work completed 26/11/2019
The trader replied (on 30/11/2019)
Haha, good old John and his fastidious approach to his work. No probs Neil, well look forward to seeing you at annual service point in a years time. Tom
Professional
Customer Service
Quality
Value
I had no heating and hot water and Tom was servicing my Mum’s boiler so he came round and fixed my boiler no problem. Professional and friendly 😊
Customer in Stockton-on-Tees Posted on 25/11/2019 , work completed 25/11/2019
The trader replied (on 30/11/2019)
Glad we got you sorted Heather in a short space of time,
Recommended
Customer Service
Quality
Value
This company was recommended to me and I was satisfied with all aspects of work carried out.
Angela, Cleveland Posted on 04/11/2019 , work completed 04/11/2019
Very professional.
Customer Service
Quality
Value
Ripped out old hot air system in house and replaced with combi boiler and radiators. Very helpful in explaining everything very polite and friendly, spotlessly clean and tidy. Left no mess at all. Spent a week on the job. I will be recommending them.
Jackie, Cleveland Posted on 21/10/2019 , work completed 21/10/2019
The trader replied (on 26/11/2019)
Thanks Jackie, don't forget to give me a ring in a years time for the annual service, all the best.
Excellent boiler (Worcester Bosch) replacement work, cleanly and efficiently carried out
Customer Service
Quality
Value
Boiler replacement and heating system flush carried out on date as promised, neatly executed and thoroughly explained. Courteous and efficient service
Customer in Stockton-on-Tees Posted on 14/10/2019 , work completed 14/10/2019
The trader replied (on 25/10/2019)
Thanks for the reply, don't forget to contact me in a years time to carry out the service.
Excellent contractor. Very pleased.
Customer Service
Quality
Value
I have not met Tom in person but found him on-line and asked him to attend to a property I let. There have been ongoing problems (caused by other companies poor workmanship) and I am delighted to say Tom was able to resolve everything simply and quickly. My tenant also commented how polite and ‘nice’ he was which unfortunately is not the case always these days. I would happily recommend Tom and will be using him all the time from now on. It is a relief to have found a good, trustworthy and decent gas engineer.
Customer in Redcar and Cleveland Posted on 24/09/2019 , work completed 24/09/2019
The trader replied (on 25/10/2019)
No Problem, anything else I can be of assistance with - don't hesitate
Professional
Customer Service
Quality
Value
This company has carried out 2 different jobs for us this week. Both were completed to our satisfaction and a high level of care for a customer. All work was completed on time and to the agreed budget. I have asked them for quotes for more work in the near future and they will be my preferred selection. Very friendly competent workers. Made sure we were completely happy.
Brian, Cleveland Posted on 11/09/2019 , work completed 11/09/2019
The trader replied (on 25/10/2019)
Thanks for the review Brian, Ill chase up the radiator grills for you too.
Very good workers
Customer Service
Quality
Value
Checked old boiler and renewed it for us. It took a little longer due to difficult ties in the structure of the house. Only noticed when the old boiler's fittings removed. The gas fitter called in a colleague to work with him the next day. They were prompt, helpful, considerate members of the family's welfare who were ill. They were calm around family pets. Very good workers who made very little mess. Swept up any mess before leaving the property. Good communication, kept us informed each day.
Margaret, Cleveland Posted on 11/09/2019 , work completed 11/09/2019
The trader replied (on 25/10/2019)
Hi Maragaret, glad you have found the time to recommend us.
Efficient & professional.
Customer Service
Quality
Value
Tom came to do the initial inspection and costing of the work and advised me about boiler type and location. John, the plumber installed and repositioned a new combi boiler with the associated pipework. He positioned the flue to avoid solar panels and also filled a new bathroom radiator. John is extremely pleasant & focused. He worked tidily without any fuss. I just let him get on with it. I am extremely pleased with the finished work & have no hesitation in recommending the company. Excellent all round.
Julia, Cleveland Posted on 20/08/2019 , work completed 20/08/2019
The trader replied (on 25/10/2019)
Hi Julia, lovely to see you again after all these years. Glad your enjoying your new heating system. Tom
Expert installaion with all promises kept
Customer Service
Quality
Value
This was an installation of a new combi boiler moving from the old location within an under stairs cupboard to the new location within the attached garage. Tom came around and explained what the installation comprised of and we agreed the installation along with the charges which were very competitive. The dates wee agreed and the engineer (John) arrived promptly and commenced work immediately. The pipes were quickly laid in a neat and unobtrusive manner. John went through the options at each stage ensuring that I agreed to all the different proposals and options. The work was completed in the early afternoon on the following day. John went over the installation and explained the boiler functions along with the thermostat/ timer that had been fitted. Where new brickwork and plastering was required this was completed to a high standard. All in all a very professional, quick, well executed and friendly service. I have no hesitation in recommending Tom Leonard and especially John for their excellent work in the replacement boiler installation.
Derek Posted on 02/08/2019 , work completed 31/07/2019
The trader replied (on 25/10/2019)
Hi Derek, thanks for the review and I hope the pressure has settled itself down now. cheers. Tom
Competitive and reliable
Customer Service
Quality
Value
Competitive estimate to replace boiler and modify pipework. Very reliable, arrived when promised to do the work. Worked carried out with minimum disruption and tidied up afterwards. Highly recommended.
Roger, Cleveland Posted on 03/07/2019 , work completed 03/07/2019
The trader replied (on 25/10/2019)
Hi Roger, thanks for taking the time to give us a great review.
Great work, would recommend.
Customer Service
Quality
Value
Did some work on my central heating system. Went above and beyond in all respects. Would recommend them and their work.
Customer in Stockton-on-Tees Posted on 18/05/2019 , work completed 17/05/2019
The trader replied (on 25/10/2019)
Thanks for the post we look forward to seeing you in a years time for the service.
Fantastic and friendly service
Customer Service
Quality
Value
We had a boiler installed by Tom and we cannot rate him any higher. He is friendly, efficient and the installation was completed to a very high standard with minimum disruption. Thanks again Tom!
Customer in Stockton-on-Tees Posted on 13/05/2019 , work completed 07/05/2019
The trader replied (on 25/10/2019)
Thanks for your feedback
New CH Boiler & Radiators
Customer Service
Quality
Value
Just had a new CH boiler and radiators fitted by Tom Leonard together with a new shower over the bath.The work was completed in 4 days, well within the estimated timescale. The initial work was done by John & he was joined by Tom to complete the job. Both were very pleasant and trustworthy, completing the job expertly and to a high standard. They explained everything to us, cleaned up as they went and had all of the waste removed as soon as the work was complete. Would highly recommend.
Customer in Stockton-on-Tees Posted on 10/05/2019 , work completed 10/05/2019
The trader replied (on 25/10/2019)
Thanks for the recommendation I hope your enjoying your new shower.
John
Customer Service
Quality
Value
John was a very clean and tidy worker, very professional, nothing was too much trouble. Arrived on time and completed the job on time. I would recommend Tom Leonard to anyone who was looking for a heating service engineer.
Geoffrey, Cleveland Posted on 02/05/2019 , work completed 02/05/2019
The trader replied (on 25/10/2019)
Thanks for the kind words Geoff.
Outstanding Work and Customer Service
Customer Service
Quality
Value
From initial phone call to Tom the owner to ask him to visit us and give us advice on this job as we had to remove old boiler and install new Worcester Bosch in a new place and it involved a lot of new pipework. There was no high pressure sales at all, he was helpful with advice and he is very polite. John was the gentleman who fitted the boiler and did all the work, as it was a big job took nearly 4 days, he was amazing. Turn up on time every morning, dust sheets down, worked non stop, he was very considerate of us and our house, very polite and lovely man. He has a high standard of workmanship and very neat job done. We are more than delighted. Would highly recommend Tom Leonard. Mrs C Brown
Customer in Middlesbrough Posted on 13/04/2019 , work completed 11/04/2019
The trader replied (on 25/10/2019)
Im pleased your nice and warm and enjoying the new system Mrs Brown.