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Total Home Solutions

5.0

88 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Total Home Solutions (THS) are part of the Smith and Byford group and specialise in delivering Gas, Electrical and Plumbing services to local private Homeowners and Landlords. Our THS team operate from our showroom, located in Cheam Village, which was first opened in 2012.

Our wealth of experience has enabled our organisation to develop systems, procedures and protocols to ensure our services run smoothly and efficiently, whilst providing the highest level of care to all of our customers. The services we provide include:

• Boiler Installation
• Boiler Servicing
• Boiler breakdowns and repairs
• Gas Safety Inspections
• Landlord Safety Certificates
• Electrical Maintenance
• Plumbing
• Reactive Repairs
• Renewable Technologies
• Commercial and Industrial

Our professional approach and commitment to customer care has enabled our organisation to develop an enviable reputation for service, quality and excellent value for money.

What we do

  • Boiler, central heating and gas engineers

  • Heating contractors

  • Plumbers

  • Electricians

Customer reviews

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5.0
88 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Fitting of new central heating boiler
Customer Service
Quality
Value
Very happy with the service and the works carried out by S & B from start to finish and would recommend the company.
Customer in Greater London Posted on 25/05/2023 , work completed 23/05/2023
Saved cost of new boiler
Customer Service
Quality
Value
Extremely pleased with the service (as I have been over the last decade or so), but on this occasion, an engineer, by going the extra mile, found a remedy that saved me the cost of a new boiler. Great result and I would fully recommend S & B to others. Always a delight to deal with the team at the end of the phone as well.
Customer in Greater London Posted on 24/05/2023 , work completed 11/05/2023
Plumbing
Customer Service
Quality
Value
I recently had a problem with the plumbing in my kitchen so I phoned Smith & Byford, Cheam to book a call out, which was booked for the next day. The plumber arrived on time and proceeded to investigate the problem. Finally discovered faulty taps. He said he would contact the office to order the parts. Within a few days I received an email with an invoice for the work which I agreed to and arranged a day and time for the fitting. This worked perfectly, the problem was solved. The whole experience went very well, the office staff were friendly and the plumber very professional and answered any questions that I asked him.
Customer in Greater London Posted on 16/05/2023 , work completed 10/05/2023
New Boiler
Customer Service
Quality
Value
Used Smith and Byford to fit a new boiler. Excellent service from start to finish. Fitters were professional, courteous and very good at their job. The office provided us with a very straightforward and easy process for all paperwork and fitting arrangements. We would highly recommend.
Customer in Greater London Posted on 20/04/2023 , work completed 17/04/2023
Friendly and Personal service
Customer Service
Quality
Value
I chose this company on the recommendation of a neighbour and I wasn’t disappointed. From the first phone call to the day of boiler installation the team were really helpful. We had lots of questions which Emma addressed quickly and efficiently. When it appeared that we might have to wait for a while for an installation date she moved things around in the diary to get to us more quickly. The whole team was friendly and professional, the work was carried out quickly to a high standard and the aftercare has been great.
Customer in Greater London Posted on 18/04/2023 , work completed 14/04/2023
Leak in heating system
Customer Service
Quality
Value
I recently had a leak in the central heating system, at short notice a phone call to Total Home Solutions, at Smith and Byford, the office girls directed an engineer to me at short notice and rectified the issue straight away and waited a while to see if his remedy had worked which I am pleased to say it did.
Customer in Surrey Posted on 28/01/2023 , work completed 25/01/2023
How to break the ice.
Customer Service
Quality
Value
As you would expect, the worst possible time for central heating to break down, would be one of the coldest night this winter, on a weekend. Things were more difficult because there was a problem electrical with boiler. Once that was sorted out, a new part was requested and fitted. By then, we were finally warm. Even then, a new pump had to be installed. There were several difficult problems which the engineers had to sort out. Everything is now back to normal, thank goodness. I have to say that that Smith and Byford have done a great job, not just the engineers but also the office staff. They were all really helpful.
Tom in Surrey Posted on 27/01/2023 , work completed 24/01/2023
Fantastic job
Customer Service
Quality
Value
Smith and Byford have just completed a rather large job on my house on my heating system that was not working to its full capacity. Firstly, I would like to compliment the ladies in Home Solutions that originally booked my appointment, they were very polite professional and done their very best to accommodate me. The job required many visits and every time they were on time and they were a pleasure to have working in my house. The last Technician was Jason that had to visit on numerous occasions through no fault of his own but he explained what the problem was and what he was going to do to resolve the issue. He was very polite, professional and respected my house. The job is now finished and I can not thank Jason and all involved enough for their hard work. It has been an absolute pleasure.
David in Surrey Posted on 16/01/2023 , work completed 16/01/2023
Installation of replacement boiler
Customer Service
Quality
Value
We have had a maintenance contract for several years with Smith & Byford and have always had excellent service. We recently had a new boiler fitted and are very happy with the completed work. The two people who carried out the work did an excellent job, worked very cleanly and tidied up after themselves. They took their time to ensure every aspect of the job was carried out to a high standard. We would highly recommend Smith & Byford.
Customer in Greater London Posted on 19/10/2022 , work completed 29/09/2022
New boiler installation.
Customer Service
Quality
Value
I had the necessity to renew my heating apparatus and ordered a new combi boiler, taking advice from the THS surveyor. The two very respectful fitters arrived promptly for the 4 days allotted, removing the old and re-siting the new with minimal mess. Covering all work surfaces with dust sheets, leaving all areas clean and tidy every day. I was informed of all work to be done in advance to ensure that I was happy. Would 100% recommend this company. The work ethic is second to none.A company that takes pride in their work.
Customer in Greater London Posted on 05/08/2022 , work completed 22/08/2004