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Endorsed by Which?
Total Home Solutions
Opening Hours
Today - 08:00–17:30
- Monday 08:00–17:30
- Tuesday 08:00–17:30
- Wednesday 08:00–17:30
- Thursday 08:00–17:30
- Friday 08:00–17:30
- Saturday - Closed
- Sunday - Closed
About
Total Home Solutions (THS) are part of the Smith and Byford group and specialise in delivering Gas, Electrical and Plumbing services to local private Homeowners and Landlords. Our THS team operate from our showroom, located in Cheam Village, which was first opened in 2012.
Our wealth of experience has enabled our organisation to develop systems, procedures and protocols to ensure our services run smoothly and efficiently, whilst providing the highest level of care to all of our customers. The services we provide include:
• Boiler Installation
• Boiler Servicing
• Boiler breakdowns and repairs
• Gas Safety Inspections
• Landlord Safety Certificates
• Electrical Maintenance
• Plumbing
• Reactive Repairs
• Renewable Technologies
• Commercial and Industrial
Our professional approach and commitment to customer care has enabled our organisation to develop an enviable reputation for service, quality and excellent value for money.
What we do
Boiler, central heating and gas engineers
Heating contractors
Plumbers
Electricians
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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5.0
114 reviews
Recommended
Recommended
by 100% of customers
Sort by
Problematic heated towel rail
Customer Service
Quality
Value
We have had a Premier Gas service contract with Smith & Byford for many years. They have also serviced areas not covered by this contract, e.g. underfloor heating. An ongoing problem has been a heated towel rail in the bathroom, which has regularly stopped working. Del identified excess air in the associated pipe work, and recommended fitting Automatic Air Vents to release this air on an ongoing basis, which Simon fitted. This has solved the problem. Ably supported by Emma and Jess in the office. Well done Smith & Byford, and thank you!
Customer in Greater London
, work completed
Recommended
Efficient Service
Customer Service
Quality
Value
A great heating service provided at our house recently. Jason the engineer diagnosed the problem quickly, gave honest advice and ordered the correct parts at a good price to resolve our heating issue. His work is always neat and tidy. Special thanks to Jess in the office for her prompt and informative correspondence. All information is always transparent and I feel the company is trustworthy. I shall be using them again for out heating and electrical needs.
Customer in Greater London
, work completed
Recommended
Very efficient and prompt service
Customer Service
Quality
Value
At LEO Academy Trust we have 10 Primary Schools in various locations in South west London and Surrey and our offices in Cheam and we use Smith & Byford for all our gas boiler and Water Heater issues. The service is excellent as required for Schools from initial fault finding (Del) to the communication from there office team (Emma and Jess) and the installation engineers (Andy and Jason) who are professional and Knowledgeable. Anyone who visits a LEO School are always polite and are all on our DBS safeguarding register. Dave Sparkes LEO Academy Trust Premises Manager
Customer in Greater London
, work completed
Recommended
Total Home Solutions
Customer Service
Quality
Value
We’ve had a contract with Smith & Byford Total Home Solutions for a number of years. The customer service from the office staff is always excellent. Clear quotations are provided prior to commencement of any work and the engineers are consistently friendly and efficient. We have total confidence that any problems that arise will be promptly attended to and fixed, as was the case with recent shower cartridge issues. Definitely a company that can be trusted.
Customer in Greater London
, work completed
Recommended
Excellent company
Customer Service
Quality
Value
We have an annual contract with Total Home Solutions and also recently had a new boiler fitted. The company plus engineers are very efficient and I would not hesitate to recommend them and their work. They are very helpful and on the ball.
Customer in Greater London
, work completed
Recommended
Excellent shower installation
Customer Service
Quality
Value
We were very pleased with the work that Jason carried out to replace our old Aqualisa shower with a new concealed Aqualisa shower. Excellent professional work. We are also grateful for the friendly and understanding support from Dee in the office. We highly recommend Smith and Byford.
Customer in Surrey
, work completed
Recommended
Fast and caring response
Customer Service
Quality
Value
I've had an annual service contract with Smith & Byford (Total Home Solutions) for the past 3 years and have been very happy with the service that they have provided. Over the weekend, we had something of an emergency, and their response was not only quick, efficient and professional but also, sensing my distress, reassuring and kind. I feel that customer service of this quality shouldn't go without recognition and wish to record my thanks to Dee (in the office) and Jason (who carried out the repair) for the exceptionally kind and efficient response.
Customer in Surrey
, work completed
Recommended
Great Service
Customer Service
Quality
Value
A boiler probem occurred overnight - no hot water AM. Called and told an engineer would be along at some point before 1730hrs. Had a call after lunch to say engineer on way he arrived a few minutes later. Checked boiler and thermostat and could find no issue but thought perhaps a power cut overnight or a malfunction on the room stat, less likely, checked everything left in full working order. Reassured there are no serious issues
Customer in Greater London
, work completed
Recommended
Simply brilliant!
Customer Service
Quality
Value
When my mother's boiler broke down, the guys were round in a flash! Sadly it was old and beyond repair, but we had a shiny new one installed in a jiffy (and at an affordable price!) Mum speaks very highly of the guys and was very impressed with the work and post clean-up saying they left the place spotless afterwards! A great local company that has served my family well for many years. Special thanks to Emma for overseeing a smooth and quick resolution to our emergency call out & thank you to all the guys for looking after mum and for providing electric heaters while she was without a working boiler. Great work!
Customer in Surrey
, work completed
Recommended
Central Heating
Customer Service
Quality
Value
We have had a service contract with Smith and Byford for over 10 years looking after our central heating system and recently had a new boiler installed by them. Their work is exemplary, the boiler was fitted with no problem within 24 hours of being booked and the fitters Andy and Bryn were punctual, extremely tidy and courteous throughout. The service engineers and back office staff go out of their way to make everything easy and you feel valued as a customer. They are highly recommended.
Customer in Surrey
, work completed
Recommended