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Endorsed by Which?
Total Home Solutions
Opening Hours
Today - 08:00–17:30
- Monday 08:00–17:30
- Tuesday 08:00–17:30
- Wednesday 08:00–17:30
- Thursday 08:00–17:30
- Friday 08:00–17:30
- Saturday - Closed
- Sunday - Closed
About
Total Home Solutions (THS) are part of the Smith and Byford group and specialise in delivering Gas, Electrical and Plumbing services to local private Homeowners and Landlords. Our THS team operate from our showroom, located in Cheam Village, which was first opened in 2012.
Our wealth of experience has enabled our organisation to develop systems, procedures and protocols to ensure our services run smoothly and efficiently, whilst providing the highest level of care to all of our customers. The services we provide include:
• Boiler Installation
• Boiler Servicing
• Boiler breakdowns and repairs
• Gas Safety Inspections
• Landlord Safety Certificates
• Electrical Maintenance
• Plumbing
• Reactive Repairs
• Renewable Technologies
• Commercial and Industrial
Our professional approach and commitment to customer care has enabled our organisation to develop an enviable reputation for service, quality and excellent value for money.
What we do
Boiler, central heating and gas engineers
Heating contractors
Plumbers
Electricians
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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5.0
106 reviews
Recommended
Recommended
by 100% of customers
Sort by
Plumbing
Customer Service
Quality
Value
I recently had a problem with the plumbing in my kitchen so I phoned Smith & Byford, Cheam to book a call out, which was booked for the next day. The plumber arrived on time and proceeded to investigate the problem. Finally discovered faulty taps. He said he would contact the office to order the parts. Within a few days I received an email with an invoice for the work which I agreed to and arranged a day and time for the fitting. This worked perfectly, the problem was solved. The whole experience went very well, the office staff were friendly and the plumber very professional and answered any questions that I asked him.
Customer in Greater London
, work completed
Recommended
New Boiler
Customer Service
Quality
Value
Used Smith and Byford to fit a new boiler. Excellent service from start to finish. Fitters were professional, courteous and very good at their job. The office provided us with a very straightforward and easy process for all paperwork and fitting arrangements. We would highly recommend.
Customer in Greater London
, work completed
Recommended
Friendly and Personal service
Customer Service
Quality
Value
I chose this company on the recommendation of a neighbour and I wasn’t disappointed. From the first phone call to the day of boiler installation the team were really helpful. We had lots of questions which Emma addressed quickly and efficiently. When it appeared that we might have to wait for a while for an installation date she moved things around in the diary to get to us more quickly. The whole team was friendly and professional, the work was carried out quickly to a high standard and the aftercare has been great.
Customer in Greater London
, work completed
Recommended
Leak in heating system
Customer Service
Quality
Value
I recently had a leak in the central heating system, at short notice a phone call to Total Home Solutions, at Smith and Byford, the office girls directed an engineer to me at short notice and rectified the issue straight away and waited a while to see if his remedy had worked which I am pleased to say it did.
Customer in Surrey
, work completed
Recommended
How to break the ice.
Customer Service
Quality
Value
As you would expect, the worst possible time for central heating to break down, would be one of the coldest night this winter, on a weekend. Things were more difficult because there was a problem electrical with boiler. Once that was sorted out, a new part was requested and fitted. By then, we were finally warm. Even then, a new pump had to be installed. There were several difficult problems which the engineers had to sort out. Everything is now back to normal, thank goodness. I have to say that that Smith and Byford have done a great job, not just the engineers but also the office staff. They were all really helpful.
Tom in Surrey
, work completed
Recommended
Fantastic job
Customer Service
Quality
Value
Smith and Byford have just completed a rather large job on my house on my heating system that was not working to its full capacity. Firstly, I would like to compliment the ladies in Home Solutions that originally booked my appointment, they were very polite professional and done their very best to accommodate me. The job required many visits and every time they were on time and they were a pleasure to have working in my house. The last Technician was Jason that had to visit on numerous occasions through no fault of his own but he explained what the problem was and what he was going to do to resolve the issue. He was very polite, professional and respected my house. The job is now finished and I can not thank Jason and all involved enough for their hard work. It has been an absolute pleasure.
David in Surrey
, work completed
Recommended
Installation of replacement boiler
Customer Service
Quality
Value
We have had a maintenance contract for several years with Smith & Byford and have always had excellent service. We recently had a new boiler fitted and are very happy with the completed work. The two people who carried out the work did an excellent job, worked very cleanly and tidied up after themselves. They took their time to ensure every aspect of the job was carried out to a high standard. We would highly recommend Smith & Byford.
Customer in Greater London
, work completed
Recommended
New boiler installation.
Customer Service
Quality
Value
I had the necessity to renew my heating apparatus and ordered a new combi boiler, taking advice from the THS surveyor. The two very respectful fitters arrived promptly for the 4 days allotted, removing the old and re-siting the new with minimal mess. Covering all work surfaces with dust sheets, leaving all areas clean and tidy every day. I was informed of all work to be done in advance to ensure that I was happy. Would 100% recommend this company. The work ethic is second to none.A company that takes pride in their work.
Customer in Greater London
, work completed
Recommended
Wall mounted radiator
Customer Service
Quality
Value
We had a double vertical anthracite radiator installed in our kitchen. The engineer, Jason, installed this and his workmanship was exemplary. He carried out a very neat installation. We would highly recommend Smith & Byford. We have been with them for many years and have never been disappointed. Big thank you to all.
Customer in Greater London
, work completed
Recommended
Swift and efficient
Customer Service
Quality
Value
Boiler leaking badly so we contacted Smith and Byford Home Solutions quickly in the morning and they sent an engineer within half an hour. He isolated the problem to make it safe but a new part was necessary to return it to workng order. We expected this to be after the imminent weekend but they located a part and we had the full job done that afternoon. Such a relief. Service friendly, sympathetic and efficient. Many thanks! Well worth our subscription.
Customer in Greater London
, work completed
Recommended