Total Home Solutions

Having used Smith & Byford a number of times before, we did not hesitate in asking them to come and sort it out - which they did in their usual friendly, helpful and most efficient way. Full marks as usual. They will always be our first "port of call", and we will and have recommended them to anyone who asks.

I cannot rate this company highly enough. The service from the operator to the installer was exceptional. They were so flexible, so understanding. Having determined that the boiler needed to be condemned, they managed to change their schedules and install the boiler next day. My mother is 95, and they understood the urgency. The installers were professional, knowledgeable, charming. I know next to nothing about plumbing and boilers but felt I could trust this company 100%. Amazing.

I was extremely apprehensive about starting the installation on my house as it was a major install and has needed doing for a long time but due to the size of it I was holding off. Total Home Solutions were my ideal choice to do this work after receiving a few quotes. I was very impressed with how they handled everything. Total Home Solutions were very professional and did all the work to an extremely high standard. This job was very taxing as it was a big installation but they did everything superbly and there was nothing that was too much trouble. Emma, Bobbie and Dee looked after us in the office and took care of any extras that we needed doing and Andy and Bryn did all the work in the house and were polite, helpful and a pleasure to have around. Any problems that arose was treated with the utmost professionalism. I could not fault them for anything and I would recommend them to any one that wanted a major install or any work for that matter. Thank you again for all the work that you have done and for looking after us. I will be back for a replacement of my other boiler etc.

We were very happy with the installation of our new boiler. The engineers arrived on time, worked hard, were friendly and above all tidy. We had an initial issue where we had to change the installation date at very short notice and Emma was very understanding and very helpful in rearranging everything for us. All in all a very good experience and would definitely recommend them to family & friends.

My boiler installation was a particularly challenging job due to the length and set-up of the flue, including the considerable height at which it ran. In the months between the thorough and informative survey carried out by Derek, right to the post-installation phase, I received timely and comprehensive administrative support from Emma, expertly addressing any query or concern. In my long-term experience with the company, the office staff have consistently been a considerable asset, and the job was impeccably organised. The two installers, Andy and Bryn, proved very likeable, highly capable and remarkably tidy, ensuring that the work area was left spotless at the end of each day. Their presence over the installation period never felt intrusive. I would not hesitate in highly recommending Smith & Byford Total Home Solutions, particularly to those who consider focussed customer support a priority.

Simon explained clearly what was causing the leak, and the pros/cons of mending or replacing. I decided on replacement. Simon found a suitable new basin in a similar style, and installed it very quickly and efficiently. Such a relief! Very happy with this work.

Very happy with the service and the works carried out by S & B from start to finish and would recommend the company.

Extremely pleased with the service (as I have been over the last decade or so), but on this occasion, an engineer, by going the extra mile, found a remedy that saved me the cost of a new boiler. Great result and I would fully recommend S & B to others. Always a delight to deal with the team at the end of the phone as well.

I recently had a problem with the plumbing in my kitchen so I phoned Smith & Byford, Cheam to book a call out, which was booked for the next day. The plumber arrived on time and proceeded to investigate the problem. Finally discovered faulty taps. He said he would contact the office to order the parts. Within a few days I received an email with an invoice for the work which I agreed to and arranged a day and time for the fitting. This worked perfectly, the problem was solved. The whole experience went very well, the office staff were friendly and the plumber very professional and answered any questions that I asked him.

Used Smith and Byford to fit a new boiler. Excellent service from start to finish. Fitters were professional, courteous and very good at their job. The office provided us with a very straightforward and easy process for all paperwork and fitting arrangements. We would highly recommend.