Total Home Solutions

Total Home Solutions provides a service which is cost-competitive, reliable and of top quality, but which has customer care at its heart. Every member of their team who was involved in any way in the installation and commissioning of my new boiler system was professional, knowledgeable, polite and friendly. This is a company I would recommend enthusiastically and without hesitation.

I used Smith and Byford for plumbing and heating system repair works and found them to be very friendly and professional. They carried out the work within the timeframe specified and left everything neat, tidy and clean. Very pleased with the outcome and wouldn’t hesitate to use them again.

Had a number of smaller jobs to be done, two radiators, two new taps, thermostats on other radiators. Very pleased with quote, work was carried out efficiently and not a speck of dust left. All done in the day. Great value, service and happy I went with an established company.

Total Home Solutions has been my 'go to' company for over 10 years for heating, electrical & water problems & advice. Their customer services staff are professional, friendly, knowledgeable & reassuring. Their engineers work to an extremely high standard & have always been happy to take the time to explain what the problem is, how it has been caused & what needs to be done to fix it. The company has a lot of customers (always a good sign) but I always feel that they give a very personal service & genuinely want to help. A very big thank you to the THS team, particularly Bobbie, Dee, Emma & Wendy.

During the Covid lockdown in April 2020 the boiler in my flat broke down and I was without heat and hot water. I contacted Smith & Byford who arranged for an engineer to call (as an emergency due to my age) and then they arranged and installed a new boiler. The service from their office and their engineers has been amazing, they promptly answer and deal with any enquiries you my have and they are so helpful. They have since given an annual service . If you want a professional helpful service then use this firm. My special thanks to Emma Ive, Dee Comansingh and Roberta Randle in the office and to Derek Holder, Andy Tennant and Steve Monnier the engineers.

Our church leases a property (house) to a tenant and we contracted Smith &:Byford in Sutton to undertake an electrical survey (EICR) and a fairly long list of follow-on electrical remediation works including a new fuse box. I arranged this as the church trustee with a maintenance lead role and as a former treasurer. I found Smith & Byford easy to deal with and on the ball. Clearly significant electrical works in the home are potentially disruptive, but our tenant has nothing but praise for Smith & Byford in their communications to set things up and in carrying out the work. She wrote: "I was so impressed with Smith & Byford, such professional men and cleaned up after themselves too!!!" As a church we received timely communications, clear reporting and fair pricing. Happy to recommend, and we have used Smith & Byford for electrical renewal works at the church itself with professionalism demonstrated throughout.

This is the second time I have used Smith and Byford for works in our home - last year when we needed a new stopcock installed and then again a few weeks ago when our old boiler (which was thankfully in the garage) leaked all over the floor. They really provide an exceptional level of customer service from the initial phone call (Dee), emergency call-out (Steve), discussion as to what replacement boiler would be appropriate (Dell) to the engineers (Andy and Bryn) who carried out the installation and then finally a follow-up visit (Dell) to check that I was happy with the job. The whole team are really friendly, helpful and very professional. I am absolutely delighted with my new boiler and am so glad to have found a local company who provide such an exceptional level of service from start to finish.

Derek (Del) was the engineer sent by Smith and Byford on Friday the 12th of February. My old Combi boiler had broken down on the Wednesday and on Thursday 11th a British Gas engineer gave it the once over and declared it needed a power flush or alternatively, I should get a new boiler. I took my brother's recommendation and phoned Smith and Bryant. Del was happy to let me talk through what had happened. I should tell your readers that I am a very nervous elderly man who panics whenever things go wrong and certainly not able to afford a new boiler installation. Del was the opposite of the British Gas engineer. He puzzled over what was wrong and systematically went through a series of examinations to discover the fault. Del went far beyond the call of duty. He was interested in solving the problem. He told me he always wants to give value for money. And then Eureka! He discovered a hot water microswitch (I think that was what it was) that had given up. He took the trouble to show me how it should work, and with magic fingers, twiddled a nodule to allow it to become properly active again. Hey presto, the heating was on again. One day before, I had had a quote from British Gas for £830 and yet Del for all his detective work and ingenuity charged me one hour's work plus VAT = £84. I was, and am so happy. that I have asked Smith and Byford to replace one non-working radiator and I shall now happily subscribe to their cover plan for repairs. Well done Del!

We used Smith & Byford 5 years ago to supply and install a new boiler and we have had great service from them since, including annual servicing. We recently had a long-standing but intermittent problem with our boiler’s thermostatic controls inherited from the previous boiler. An engineer, Simon, was able to source and replace the two units for us very quickly. We were happy a while ago to take out insurance to cover all our plumbing and electricity - it’s reassuring to know we have a reliable company to support us when we need it. All the staff we have encountered are a credit to Smith & Byford and we would recommend the company to any of our friends

The unexpected failure of a domestic power circuit prompted me to contact Smith & Byford who carry out gas boiler maintenance for us. A prompt service call identified the need for an Electrical Installation Condition inspection which was completed a few days later, the results of which were confirmed in writing and highlighted the need for remedial works. These partly related to changes in legislation since installation, while the failed power circuit required additional investigation. The installation repair work was quoted in writing beforehand, with repairs undertaken promptly and efficiently. The engineers were professional and knowledgeable, and observed pandemic rules throughout. The Cheam office administration team were excellent in keeping me informed during the repair period and in resolving any minor delays in producing paperwork. Highly recommended.