Total Home Solutions

We are always reluctant to change companies. A few years ago, the service from a large gas company was dire. One of my colleagues suggested to slook at Smith and Byford. When we first used them, we asked them to sort out the central heating. A manager surveyed the system and sent us a detailed report. We asked them to do the work. For the first time in over twenty years, the heating system worked properly. We now have a service contract. The company is good at solving problems before there are problems, such as ordering parts for the next service date. We have used them for electrical work as well as for other jobs. The level of service is excellent. A few years ago, there was a problem with the boiler. It was very cold. Even though it was an evening at the weekend, someone was sent to our house and sorted the problem out. All the people who have come to our house have been technically excellent. They have all been polite, cheerful and easy to talk to. The same goes for the offfice staff. After all these years, we still sing their praises. Thank you.

I have had a service contract for a few months. Called up on the day before a bank holiday with a boiler leak. Emma in the office said she would do what she could before the bank holiday. Engineer was with me inside an hour. Very helpful and diagnosed the problem. He was hoping to get back to complete the repair that afternoon but couldn't get the part. Was back with me first morning after the bank holiday and it was fixed within the hour. I am very happy with the service. Emma couldn't have been more helpful nor could the engineer. Great service like this needs to be recognised and celebrated.

As a family we have used S&B a few times from my Grandmother, my parents and myself. My boiler broke in a flat that I own. Emma was brilliant, incredibly helpful and worked with the tenants to get the boiler replaced as soon as possible. I can’t recommend them enough and I will continue to use them in the future.

Fantastic work done to a very high standard First of all a massive thank you to the Home Solutions team, especially Emma in the office, Andy who did most of the work, the specialist boiler electrician, and Del who was the surveyor and explained to me what works would be carried out to replace the old boiler. We have used Home Solutions over the last 3-4 years as our old boiler has had lots of problems. They were very good at working out what the problems were and fixing them. However, finally we decided we needed a new boiler as our old one was 15 years old. When Andy fitted the new condensing boiler the works he carried out were very, very complicated as we live in an Edwardian house with some old pipework, including to our old water cylinder which we still use. Andy worked very thoroughly and efficiently, took his time and did not take lots of breaks (like some tradesmen we have had over the years!). He explained to me what he was doing as he went along and was very friendly. Our heating and hot water has never been so efficient. Perfect job. The job was done very thoroughly and to a very high standard, especially sorting out the old original pipework which had not been fitted properly to our old boiler and the electrical wiring. Once again a massive thank you to all involved from Home Solutions.

Our ancient floor standing boiler in the kitchen finally gave up the ghost. Smith and Byford installed a new combi boiler in the airing cupboard upstairs. The whole process was smoothly finished in three days. A friendly and efficient company. I would highly recommend them.

We’ve recently had LED lighting installed. The service provided was excellent, very professional workforce from dealing with the office and the work carried out. A very efficient company would highly recommend them. Last year we had a boiler replaced and had the same experience cannot recommend them highly enough.

Total Home Solutions provides a service which is cost-competitive, reliable and of top quality, but which has customer care at its heart. Every member of their team who was involved in any way in the installation and commissioning of my new boiler system was professional, knowledgeable, polite and friendly. This is a company I would recommend enthusiastically and without hesitation.

I used Smith and Byford for plumbing and heating system repair works and found them to be very friendly and professional. They carried out the work within the timeframe specified and left everything neat, tidy and clean. Very pleased with the outcome and wouldn’t hesitate to use them again.

Had a number of smaller jobs to be done, two radiators, two new taps, thermostats on other radiators. Very pleased with quote, work was carried out efficiently and not a speck of dust left. All done in the day. Great value, service and happy I went with an established company.

Total Home Solutions has been my 'go to' company for over 10 years for heating, electrical & water problems & advice. Their customer services staff are professional, friendly, knowledgeable & reassuring. Their engineers work to an extremely high standard & have always been happy to take the time to explain what the problem is, how it has been caused & what needs to be done to fix it. The company has a lot of customers (always a good sign) but I always feel that they give a very personal service & genuinely want to help. A very big thank you to the THS team, particularly Bobbie, Dee, Emma & Wendy.