/
Endorsed by Which?
Total Home Solutions
Opening Hours
Today - 08:00–17:30
- Monday 08:00–17:30
- Tuesday 08:00–17:30
- Wednesday 08:00–17:30
- Thursday 08:00–17:30
- Friday 08:00–17:30
- Saturday - Closed
- Sunday - Closed
About
Total Home Solutions (THS) are part of the Smith and Byford group and specialise in delivering Gas, Electrical and Plumbing services to local private Homeowners and Landlords. Our THS team operate from our showroom, located in Cheam Village, which was first opened in 2012.
Our wealth of experience has enabled our organisation to develop systems, procedures and protocols to ensure our services run smoothly and efficiently, whilst providing the highest level of care to all of our customers. The services we provide include:
• Boiler Installation
• Boiler Servicing
• Boiler breakdowns and repairs
• Gas Safety Inspections
• Landlord Safety Certificates
• Electrical Maintenance
• Plumbing
• Reactive Repairs
• Renewable Technologies
• Commercial and Industrial
Our professional approach and commitment to customer care has enabled our organisation to develop an enviable reputation for service, quality and excellent value for money.
What we do
Boiler, central heating and gas engineers
Heating contractors
Plumbers
Electricians
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
119 reviews
Recommended
Recommended
by 100% of customers
Sort by
Great work, hard working, friendly and tidy
Customer Service
Quality
Value
We were very happy with the installation of our new boiler. The engineers arrived on time, worked hard, were friendly and above all tidy. We had an initial issue where we had to change the installation date at very short notice and Emma was very understanding and very helpful in rearranging everything for us. All in all a very good experience and would definitely recommend them to family & friends.
Customer in Greater London
, work completed
Recommended
New boiler installation
Customer Service
Quality
Value
My boiler installation was a particularly challenging job due to the length and set-up of the flue, including the considerable height at which it ran. In the months between the thorough and informative survey carried out by Derek, right to the post-installation phase, I received timely and comprehensive administrative support from Emma, expertly addressing any query or concern. In my long-term experience with the company, the office staff have consistently been a considerable asset, and the job was impeccably organised. The two installers, Andy and Bryn, proved very likeable, highly capable and remarkably tidy, ensuring that the work area was left spotless at the end of each day. Their presence over the installation period never felt intrusive. I would not hesitate in highly recommending Smith & Byford Total Home Solutions, particularly to those who consider focussed customer support a priority.
Customer in Greater London
, work completed
Recommended
Leaking washbasin: problem diagnosed, suitable replacement sourced and installed
Customer Service
Quality
Value
Simon explained clearly what was causing the leak, and the pros/cons of mending or replacing. I decided on replacement. Simon found a suitable new basin in a similar style, and installed it very quickly and efficiently. Such a relief! Very happy with this work.
Customer in Greater London
, work completed
Recommended
Fitting of new central heating boiler
Customer Service
Quality
Value
Very happy with the service and the works carried out by S & B from start to finish and would recommend the company.
Customer in Greater London
, work completed
Recommended
Saved cost of new boiler
Customer Service
Quality
Value
Extremely pleased with the service (as I have been over the last decade or so), but on this occasion, an engineer, by going the extra mile, found a remedy that saved me the cost of a new boiler. Great result and I would fully recommend S & B to others. Always a delight to deal with the team at the end of the phone as well.
Customer in Greater London
, work completed
Recommended
Plumbing
Customer Service
Quality
Value
I recently had a problem with the plumbing in my kitchen so I phoned Smith & Byford, Cheam to book a call out, which was booked for the next day. The plumber arrived on time and proceeded to investigate the problem. Finally discovered faulty taps. He said he would contact the office to order the parts. Within a few days I received an email with an invoice for the work which I agreed to and arranged a day and time for the fitting. This worked perfectly, the problem was solved. The whole experience went very well, the office staff were friendly and the plumber very professional and answered any questions that I asked him.
Customer in Greater London
, work completed
Recommended
New Boiler
Customer Service
Quality
Value
Used Smith and Byford to fit a new boiler. Excellent service from start to finish. Fitters were professional, courteous and very good at their job. The office provided us with a very straightforward and easy process for all paperwork and fitting arrangements. We would highly recommend.
Customer in Greater London
, work completed
Recommended
Friendly and Personal service
Customer Service
Quality
Value
I chose this company on the recommendation of a neighbour and I wasn’t disappointed. From the first phone call to the day of boiler installation the team were really helpful. We had lots of questions which Emma addressed quickly and efficiently. When it appeared that we might have to wait for a while for an installation date she moved things around in the diary to get to us more quickly. The whole team was friendly and professional, the work was carried out quickly to a high standard and the aftercare has been great.
Customer in Greater London
, work completed
Recommended
Leak in heating system
Customer Service
Quality
Value
I recently had a leak in the central heating system, at short notice a phone call to Total Home Solutions, at Smith and Byford, the office girls directed an engineer to me at short notice and rectified the issue straight away and waited a while to see if his remedy had worked which I am pleased to say it did.
Customer in Surrey
, work completed
Recommended
How to break the ice.
Customer Service
Quality
Value
As you would expect, the worst possible time for central heating to break down, would be one of the coldest night this winter, on a weekend. Things were more difficult because there was a problem electrical with boiler. Once that was sorted out, a new part was requested and fitted. By then, we were finally warm. Even then, a new pump had to be installed. There were several difficult problems which the engineers had to sort out. Everything is now back to normal, thank goodness. I have to say that that Smith and Byford have done a great job, not just the engineers but also the office staff. They were all really helpful.
Tom in Surrey
, work completed
Recommended