Total Home Solutions

Our church leases a property (house) to a tenant and we contracted Smith &:Byford in Sutton to undertake an electrical survey (EICR) and a fairly long list of follow-on electrical remediation works including a new fuse box. I arranged this as the church trustee with a maintenance lead role and as a former treasurer. I found Smith & Byford easy to deal with and on the ball. Clearly significant electrical works in the home are potentially disruptive, but our tenant has nothing but praise for Smith & Byford in their communications to set things up and in carrying out the work. She wrote: "I was so impressed with Smith & Byford, such professional men and cleaned up after themselves too!!!" As a church we received timely communications, clear reporting and fair pricing. Happy to recommend, and we have used Smith & Byford for electrical renewal works at the church itself with professionalism demonstrated throughout.

This is the second time I have used Smith and Byford for works in our home - last year when we needed a new stopcock installed and then again a few weeks ago when our old boiler (which was thankfully in the garage) leaked all over the floor. They really provide an exceptional level of customer service from the initial phone call (Dee), emergency call-out (Steve), discussion as to what replacement boiler would be appropriate (Dell) to the engineers (Andy and Bryn) who carried out the installation and then finally a follow-up visit (Dell) to check that I was happy with the job. The whole team are really friendly, helpful and very professional. I am absolutely delighted with my new boiler and am so glad to have found a local company who provide such an exceptional level of service from start to finish.

Derek (Del) was the engineer sent by Smith and Byford on Friday the 12th of February. My old Combi boiler had broken down on the Wednesday and on Thursday 11th a British Gas engineer gave it the once over and declared it needed a power flush or alternatively, I should get a new boiler. I took my brother's recommendation and phoned Smith and Bryant. Del was happy to let me talk through what had happened. I should tell your readers that I am a very nervous elderly man who panics whenever things go wrong and certainly not able to afford a new boiler installation. Del was the opposite of the British Gas engineer. He puzzled over what was wrong and systematically went through a series of examinations to discover the fault. Del went far beyond the call of duty. He was interested in solving the problem. He told me he always wants to give value for money. And then Eureka! He discovered a hot water microswitch (I think that was what it was) that had given up. He took the trouble to show me how it should work, and with magic fingers, twiddled a nodule to allow it to become properly active again. Hey presto, the heating was on again. One day before, I had had a quote from British Gas for £830 and yet Del for all his detective work and ingenuity charged me one hour's work plus VAT = £84. I was, and am so happy. that I have asked Smith and Byford to replace one non-working radiator and I shall now happily subscribe to their cover plan for repairs. Well done Del!

We used Smith & Byford 5 years ago to supply and install a new boiler and we have had great service from them since, including annual servicing. We recently had a long-standing but intermittent problem with our boiler’s thermostatic controls inherited from the previous boiler. An engineer, Simon, was able to source and replace the two units for us very quickly. We were happy a while ago to take out insurance to cover all our plumbing and electricity - it’s reassuring to know we have a reliable company to support us when we need it. All the staff we have encountered are a credit to Smith & Byford and we would recommend the company to any of our friends

The unexpected failure of a domestic power circuit prompted me to contact Smith & Byford who carry out gas boiler maintenance for us. A prompt service call identified the need for an Electrical Installation Condition inspection which was completed a few days later, the results of which were confirmed in writing and highlighted the need for remedial works. These partly related to changes in legislation since installation, while the failed power circuit required additional investigation. The installation repair work was quoted in writing beforehand, with repairs undertaken promptly and efficiently. The engineers were professional and knowledgeable, and observed pandemic rules throughout. The Cheam office administration team were excellent in keeping me informed during the repair period and in resolving any minor delays in producing paperwork. Highly recommended.

Having had six various quotes from six different companies, Smith & Byford were by far the most courteous, knowledgeable and professional to have visited. The Surveyor was on point, discussed my requirements in great detail and left my in absolute confidence that irrespective of price, they deserved the job on the sheer competence of their field! The supporting service from the Admins/Install team was exceptional as an additional plus. Being a landlord, I have dealt with a number of services and was very impressed. Could not recommend it highly enough.

Smith & Byford have serviced our boiler for several years and this time, due to it's age, it had to be replaced with a newer model. The work was carried out by Andy and the whole process, including a power flush, was completed in a very efficient way. The pipework needed to be re-routed and the result is stunning, or, to a former engineer, as I was, 'beautiful'. I would recommend Smith & Byford to anyone who wants excellent servicing of their heating systems.

Smith and Byford quoted for replacing all my radiators in my terrace house, not only were these to be replaced but also moved in location making for a more complicated job and this quote was market competitive. The workmanship was excellent and the two man team worked hard for two days to move and change all my radiators, they were friendly, accommodating, followed Covid rules, clean, tidy and went above and beyond to provide an excellent service. Usually I have found that there is always something that goes wrong with workers in the house, whether they leave a mess or damage something or don't tidy up or even don't complete the job properly. I've had all of these. With this company here none of these issues happened, in fact you would have not known that they had been in the house except for the nice new shiny radiators. Would definitely recommend!

Once again Smith and Byford have come to our rescue, from the initial enquiry with Bobbie honest advice was given by the engineers which resulted in a competitive price being given. The repair was undertaken mainly by Simon and ably assisted by Andy, Brynn and Del. All four engineers kept us advised on the work and honestly answer our questions. The standard of their work was second to none and well with in the ISO 9001 standard. Backroom work was undertaken by Emma who has master project management to a tee- we actually came under the project completion time. We appreciated that the company used local village tradesmen and in particular Cheam Tile Centre and Graham Lee Carpets. Both of whom gave excellent support. Highly recommend Smith & Byford to everyone. Another highly satisfied client.

A power flush with some additional plumbing requirement. Enough to be able to confirm - in spades - what has been written in previous comments. From first contact with Emma (no disembodied voice on the other end of an automated system) , through the survey carried out by Derek, to the actual work done by Andy, I can only express my complete satisfaction every step of the way. Everything fully explained before and during the work. The courtesy and professionalism shown by each member of the team warrant the highest possible recommendation. I have no doubt that I shall be knocking on the door again fairly soon.

Installed sink isolation valve, installed new kitchen tap, replaced leaking isolation valve on washing machine feed pipe. The plumber did the job the day after I called. I have used him (Smith & Byford) on many occasions and I always get a great job done and on budget. Plumber is very knowledgeable and very helpful.

We have used this company for over ten years and can not fault them , we have had a couple of complicated jobs done by them , and have been delighted with the results. Having recently moved , we had the old hot water system in the new house overhauled and are again very happy with the work done. Attention to detail and plenty of advice , so that we fully understand what is being done, we find very reassuring. Special mention must go to Del , Andy and Emma who are just brilliant.

Just had a total rewire of our flat with new storage heaters and electric shower fitted. Both the engineers and the office staff are lovely to deal with - very professional and helpful at all times. I couldn't recommend them all highly enough - will definitely be using them again when needed. They listened to what we wanted and did an excellent job at a time that suited us. The engineers were very careful with all their work which was done to an excellent standard with minimal damage done during the rewire to the newly painted flat. We are very happy customers.

We needed a new boiler fitted quickly, and S & B pulled out the stops, and installed boiler and quite complicated flu implications quickly. Installed by Andy, reviewed by Del, arranged by Emma - all good, thank you

As usual, very pleasing people to deal with from enquiry to invoice. Work excellent, to time an to agreed budget

New gas boiler fitted together with ancillary works to fit two new replacement radiators and extra stop cocks. Works undertaken in a timely manner by Andy who was always a delight to have around and very considerate. Good price quoted. Works started and finished on time. No problems whatsoever. I can highly recommend Smith and Byford and their staff.

I had a new cylinder installed and it has been very successful. I now have constant hot water throughout the house and a wonderful supply of hot shower. The advice was very pertinent to my needs and the service provided with care and efficiency Full satisfaction

The above work was carried out very professionally, according to the agreed schedule and initial quotation. I was impressed by the professionalism displayed by all personnel involved in these installations. Communications were excellent throughout and I was provided with clear and efficient answers to all the queries I raised before, during and since the installation. Nothing has gone wrong and I have no reason to fear this unless the machinery itself would need to be reviewed under the guarantee. I have taken up a full Maintenance Contract called Total Home Solution with Smith & Byford, the cost of which is very reasonable and this is giving me peace of mind. This organisation has also installed a thermostatic shower in my bathroom and successfully carried out the conversion of the cold water tank that previously served my bathroom tabs and toilet, thereby providing equal pressure of water supply throughout the property. I look forward to any future dealings with this organisation when looking after my heating, plumbing and electrical needs under the Maintenance Contract. I am delighted with the work that has been carried out and would strongly recommend Smith & Byford, their Office as well as their Engineering personnel to anyone looking for a contractor providing the same type of work.

New boiler and controls fitted, plus new f&e tank in loft and new gas pipe to hob. Very happy with whole experience from dealing with Emma on the phone and Del doing the survey to Andy's excellent installation. Special praise to Andy for working so hard and calmly in temperatures of 38/40 degrees.

The Job was to fit a new Combi boiler in a different location of the kitchen. The whole team were efficient, pleasant and polite from the start and completed within the estimated time scale and budget. I would recommend Smith & Byford to others as well

Smith & Byford Ltd put in the above works for us and we were very satisfied with their advice and workmanship. They kept to the times and dates and kept us informed as to what was happening. The job came out to budget with just one small extra which we agreed to before the work began.

Smith and Byford were the first company to sort out our central heating after about thirty years. This was in spite of installing two boilers and new radiators. Following a recommendation from a friend we contacted them. They conducted a survey, pointed out a few problems and sorted them out. The estimate was reasonable. A date was agreed and the work was carried on time and within budget. For the first time in years, the house was warm. We then took out a maintenance contract and once a year they visit to service the system. If, in the meantime, there is a problem, such as a failed pump, they arrive promptly and fix it. All the people who come to the house are polite, professional and prompt. They are a credit to their company. If this all sounds a bit over the top, the fact that we paid for years for a level of service which was questionable, it is because we have never had a problem since we first contacted them. I would recommend them without hesitation.

After speaking to a friend's husband about my boiler of 20 years old (Ideal) he suggested it might be the exhaust fan as it had been really noisy and had become quiet.I purchased one online and contacted Smith&Byson to fit it, which they were happy to do. Unfortunately it wasn't the fan and with a bit of jiggling of the electrics , it looked like a bad connection on the PCB. The engineer came with a new PCB but unfortunately thought it was faulty and a new one was ordered. Then the senior engineer Del came along and noticed that something was amiss with the wiring to the PCB. After much soul searching he found that the mains wire from the boiler to the tank had been chewed by vermin. He was able to cut out the faulty part and reconnect it and now everything working. Another company would have given up and want to fit a new boiler. Thank you Del and Smith & Byford

Great service throughout, from the initial enquiry with Emma, to the survey by Del, the honest advice and competitive pricing and friendly and competent installation by Andy, I couldn't recommend Smith & Byford highly enough.