Town Gas Services Ltd

I have been using Town Gas for several years for annual boiler servicing and other small plumbing jobs. So when my boiler stopped working at the end of October I called and spoke to Leah who quickly arranged for Joe to come out to see what the problem was. It was established that I needed to replace by boiler, on the same day I received a detailed quote and within 5 days the work was completed. Joe and his team at Town Gas provide the very highest standards and nothing is too much trouble, including a demo on how new system worked. I would 100% recommend them - well done guys, you're amazing!

This is the friendliest most professional company that I have had the pleasure of dealing with. I highly recommend them. We required a full gas central heating system fitted into a 1930s bungalow, we have lived in the bungalow for 20+ years relying on old night storage heating. We were apprehensive about fitting central heating envisaging mess and ugly pipes everywhere. We couldn’t have been more wrong. Initially we explored the option of an air source heat pump with Joe from Town gas, he was extremely helpful providing us with a quote for this and access to previous customers who had air source, he gave us open advice with no coercion and was very supportive when due to the age of and difficulty with fully insulating our place we decided to go with gas central heating which involved us getting gas connected up to the property. We were given a comprehensive quote for a gas central heating system including a combi boiler and convection radiators with copper piping. It took Joe and Dave from Town gas one week to complete the installation. They kept us updated throughout. They worked cleanly and professionally and we were very impressed. We are now the proud owners of an impressive gas central heating system, modern with a central control panel in the hallway and a lovely warm house. They also fitted a shower unit for us and went the extra mile tidying up afterwards. The final price was extremely reasonable and came in at less than the original quote. Excellent.

On a positive note, the booking of the boiler maintenance was efficient , easy and the engineer arrived at the agreed time. Unfortunately the engineer did not diagnose the problem with the boiler despite the error code that suggested a failed sensor. He informed us that it was just a drop in pressure and just reset the pressure which we had done many times before and why we called a so called expert. It was an expensive mistake. We did discuss this with Town Gas but they believe that they had fixed the problem. We have since had the issue fixed by another engineer that actually listened to us and diagnosed the problem correctly.

I had an intermittent problem with a valve in my Hot Water/Central Heating System which I reported to Town Gas on Monday 4 April. The telephone booking system was very efficient and it was arranged that a plumber would call on Friday 8 April. The plumber (Dave) arrived on time, respected the Covid requirements and fitted a replacement valve in an efficient, tidy manner. I have used Town Gas for a number of jobs in the past including replacing my log burning stove with a gas fire and have always found their staff polite and efficient. I have a monthly service contract with Town Gas and would certainly highly recommend them as a reliable company to deal with all your domestic plumbing and heating requirements.

We do not usually write reviews but it is not often you see people taking a pride in their work such as Town Gas Services. We had a complete renewal of our heating system and the standard and quality was impressive and together with an outstanding friendly service made the experience easy and comfortable. Right from the start when Joe came to advise us and Sam & Alex completed the work, it was like having family in your home. Thank you for everything. 😊

From the moment we contacted Town Gas to the day of completion, the whole team were excellent. The work was exemplary, their advise and suggestions really helpful and price was very competitive. We’re delighted with our new heating system. Would highly recommend Town Gas and will be using them for our future services.

When I moved to this area 6 years ago I can safely say that one of the best decisions I made was to take out a Town Gas Maintenance Contract. I have the central heating and gas fire serviced on an annual basis and I am only liable for the spare parts required for any repairs the labour being covered by the Town Gas Maintenance Contact. I have always found the Town Gas staff to be polite, efficient and knowledgeable. As an example, the work this invoice refers to, was to replace the hot water expansion vessel and check the pressure in the system. The fault was reported on 26th August 2021, the Town Gas plumber (Alex) arrived promptly the next day and quickly diagnosed the fault. Despite the fact that it was a Bank Holiday the parts were obtained and the work was completed by 31st August. Alex was prompt, polite, and respected our home and the Covid requirements. He was a very tidy worker and obviously did a good job because the fault has been completely rectified. Over the years I have had a number of jobs completed by Town Gas, including, removing a log burning stove and replacing it with a gas fire, replacing two radiators, etc... and I have always been impressed by their professional staff and their standard of workmanship. The work was always completed to the agreed schedule and budget. From my experiences, I really cannot recommend Town Gas more highly.

Town Gas was part of a great team I worked with to completely renovate a very tired bungalow. From the very start, Joe and his team were incredibly helpful and advised me on different available options from heating sources to loos! A new boiler was installed, new radiators throughout, a new kitchen, new bathroom and cloakroom. They were very respectful of my timeline and always completed the jobs in time for other traders to continue with their part. We have used Town Gas several times before and I can highly recommend them on reliability, price and excellent quality of their work. A very big thank you from me to the whole team involved!

Town Gas was recommended to me by my usual plumber who was snowed under with work. Everybody at Town Gas was efficient and friendly. They repaired a problem with my soil pipe quickly and efficiently and the cost was very reasonable.

Customer service is faultless and, so far, we have used them for boiler service and installation of a water softener. As soon as they were able this year (due to coronavirus restrictions) they turned up to service our boiler. Friendly, professional and efficient and talked us through what had been done.