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Endorsed by Which? Trusted Traders

Trio Domestic Appliances (UK) Ltd -Samsung Service Centre

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4.9

9 Reviews

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

Having problems with your Samsung Home Appliance?

If your Samsung refrigerator, washing machine, oven or another home appliance isn’t working properly, it may be in need of repair.

You can have your product repaired in your home, by authorised Samsung experts, without it affecting your original factory warranty. If your warranty has expired, don’t worry, we warranty all repairs for 3 months, for complete peace of mind.

https://www.samsung.com/uk/support/email-technical-question/

https://www.samsung.com/uk/explore/samsung-within/our-brand-story/

https://www.which.co.uk/news/2020/03/what-to-do-if-your-washing-machine-breaks-down-during-coronavirus-isolation/

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
9 reviews
Customer Service
4.8
Quality
5.0
Value
5.0
Sort by
Fantastic Engineer
Customer Service
Quality
Value
Fantastic engineer, who has helped me fix my Samsung washing machine. He was really efficient and had great communication. Thank you so much.
Customer in Leicestershire Posted on 21/12/2021 , work completed 21/12/2021
Fantastic Engineer
After buying a new fridge freezer from Samsung January 2021,this then turned faulty as the control panel on the front kept bleeping constantly and the temperature kept fluctuating, very dangerous for myself as I store my insulin and other medications in the fridge as I suffer from a brain tumour and cancer, diabetes and other illnesses. Samsung agreed to send an engineer out to fix the problem. The engineer who was from a company by the name of Trio domestic appliances. His name was Mr Mitchell , in the first instant his communication skills was fantastic , he recognised my illnesses and treated me with so much respect, his manners was amazing and made me feel so comfortable as I have been in isolation for nearly 2 years . He arrived on time, wore a mask and gloves and he fixed the problem by replacing the front faulty panel. Amazing service by a professional engineer, I could not thank him enough hence I have left this review for people so that they can see what a fantastic and honest professional Engineer Mr Mitchell is. I Thank Trio domestic and Mr Mitchell again. Kind Regards Javaid
Customer in Leicestershire Posted on 21/10/2021 (Reviewer did not use service)
Making noise in the washing machine
Customer Service
Quality
Value
Thé washing machine developed a lot of noise. Mitchell came out and had a look and told me that he needs to order couple of parts and will call me as soon as the part comes. Mitchell came out with all the parts and completed the repair in a professional manner, leaving everything clean and ready to use. Mitchell was very smart with his work and pleasant and knew what he was doing. I would highly recommend Mitchell. He is very polite and helpful. Am really pleased with his work. Thank you
Customer in Leicester Posted on 23/09/2021 , work completed 15/09/2021
Leaking washing machine
Customer Service
Quality
Value
The washer developed a leak on one programme that required some technical problem solving to find and fix, a small fault in the joint on the outer drum. Mitchell was very smart and pleasant and completed the repair in a professional manner leaving everything clean and ready to use, his work gave us confidence in the Washer and it's reliability. We'd highly recommend Samsung, Trio and Mitchell.
Customer in Leicestershire Posted on 03/09/2021 , work completed 02/09/2021
Fast and reliable
Customer Service
Quality
Value
As soon as a vermin infestation was addressed by another company, I used this company's service to have my brand new Samsung washing machine electric cable replaced, due to the rodent damaging it. TDA was actually recommended by the manufacturers themselves. I would also highly recommend them, as their service is incredibly reliable.
Customer in Central Bedfordshire Posted on 07/03/2021 , work completed 03/03/2021
Quick and Efficient
Customer Service
Quality
Value
Good communication. I knew exactly when to expect them. Arrived when they said they would. Phoned beforehand. Work carried out quickly and efficiently. Polite and helpful. Really pleased. Thank you.
Customer in Hertfordshire Posted on 18/02/2021 , work completed 18/02/2021
Endorsement Reference
Customer Service
Quality
Value
New washing machine door.
Customer, Endorsement Reference Posted on 14/07/2020 , work completed 02/04/2020
Endorsement Reference Repair to freezer
Customer Service
Quality
Value
My fridge freezer had a new motor fitted. I was very pleased with the prompt service and the engineer was very polite & helpful and left the kitchen very clean & tidy.
Radleyj, Endorsement Reference Posted on 14/07/2020 , work completed 02/04/2020
Endorsement Reference Good service
Customer Service
Quality
Value
Quick and knowledgeable
Paul Whitaker, Endorsement Reference Posted on 14/07/2020 , work completed 02/04/2020
Endorsement Reference
Customer Service
Quality
Value
Fast and reliable, he came with the part and fitted with in 10 minutes. no faults, very friendly, knowledgeable and experienced.
Customer, Endorsement Reference Posted on 14/07/2020 , work completed 02/04/2020