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Endorsed by Which?
Trust Electric Heating Ltd
Opening Hours
Today - 09:00–21:00
- Monday 09:00–21:00
- Tuesday 09:00–21:00
- Wednesday 09:00–21:00
- Thursday 09:00–21:00
- Friday 09:00–21:00
- Saturday 09:00–21:00
- Sunday 09:00–21:00
About
We are a British manufacturer and deliver in the UK. We launched the neos electric radiator heating system in 2018 a UK and International patented product. The neos is the only electric radiator with patented Cool wall and Quadvex technology. The neos is Made in Britain in Leeds and is inspired by German Electric Heating technology.
The neos has a soapstone core that retains the heat and due to its aluminium casing it conducts the heat 2.9 times more effectively than mild steel - thus warming your room quicker.
We offer a selection of thermostatic controls to fit with your lifestyle, an array of colours , finishes, styles and sizes and we have one of the longest guarantees of 25 years. Slimmest modern storage radiator on the market and the most attractive!
We can give you firm evidence on the efficiency and effectiveness of our product as we work with Huddersfield University. They test and verify our products.
What we do
Heating contractors
- Central heating systems (installation and servicing)
More Services
- german electric radiators
- electric heating
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
4.7
172 reviews
Recommended
Recommended
by 95% of customers
Sort by
Good advice and very efficient installation
Customer Service
Quality
Value
The challenge to replace outdated night storage heating was dealt with easily and efficiently by the company. Home visit and advice from Chris was clear and handled well. The installation team, Costas and Charlie, couldn't have been more helpful in ensuring that the work was completed to full satisfaction. Considering the difficulties I had in previously sourcing any company willing to do the full work, including removal of the old heaters, I recommend Trust Electric Heating Ltd wholeheartedly.
Alasdair in Perth and Kinross
, work completed
Recommended
Absolute pleasure
Customer Service
Quality
Value
Had a Clearview Conservatory built last summer and Trust Heating fitted a Radiator in August 2020. Really impressed with how radiator looked and easy to operate, retaining constant temperature and very 'clean' heat. As we had storage heaters in old farmhouse, contacted Trust Heating in February. Next day Sales Rep Chris came and advised us, his knowledge and presentation is incredible. Ordered 6 radiators there and then. Ghia then kept us in regular contact, and radiators were fitted on Wed 10 March. The 2 installation guys (Costas and colleague) were fantastic, so courteous and helpful. All radiators fitted and they overcame a couple of unforeseen issues, and stayed until 6.15 to finish the job, set the timers etc. They did a wonderful job. Olivia then followed up with a call to check we were happy with everything, and we were. What a pleasure to deal with a Company who has a fantastic product, gave a superb service throughout and kept us fully notified at all times, and delivered exactly on time. A rarity these days. Cannot thank you all enough, and will be in touch again as we will need more radiators for the house.
Customer in Wrexham Principal Area
, work completed
Recommended
Poor service
Customer Service
Quality
Value
I had two of there radiators installed. They look good. The engineers that came out with very polite, professional, get the post clean and tidy but as to there customer service could do a lot better. Once these were installed and they had the rest of the money they didn't what to know as the radiators needed to be hardwired and a switch needed be put in to allow for the economy 7 to be on all the time. They didn't care I had to call them back and all I got was I have to check with the engineers even though both of us have been trying to get electricians to come to the property at short notice. Also when they have said they will call back it took 4 days to get back to me but that was for me to pay. So take care with this company.
Customer in North Lincolnshire
, work completed
Poor customer service
Customer Service
Quality
Value
We had two heaters and a towel rail fitted but have a thermostat issue which they have promised to repair multiple times and never fulfilled this. I have called multiple times, written emails, spoken to an out of office engineer and still nothing back from them. Not acceptable for the price of the product!
Customer in Surrey
, work completed
Two new heaters
Customer Service
Quality
Value
Had old storage heaters removed and new electrich heaters fitted. The compnay is very Professional and the fitting team were very clean and did a very tidy job for my mum in her 80's i would recommed this company 100% great job.
Customer in Staffordshire
, work completed
Recommended
Very good job, prompt and efficient
Customer Service
Quality
Value
A very professional company and easy to contact!
Robert, East Yorkshire
, work completed
Recommended
Installation of heaters
Customer Service
Quality
Value
Excellent service from site survey to installation. Good communication and update information. Good explanation by engineers of controls relating to heaters. A satisfied customer - thank you.
Customer in Hertfordshire
, work completed
Recommended
Very Good Job Overall
Customer Service
Quality
Value
The service I received was very good, I just had reason to complain a couple of times. I had to chase my quote after a couple of days. I paid my 50 percent but had to chose installation date which in the end I did not get a call back and company closed for 7 weeks. I rang on 6/1 and was told it was 8/1 which is short notice. But overall, we are very happy with the heating.
Alison, East Sussex
, work completed
Recommended
Exceptional service.
Customer Service
Quality
Value
Fitters were prompt and polite. They did not make any mess. One of them explained how to work the thermostat and even gave me his mobile number to call should I need him. Excellent tradesmen to match product.
Mike, Wiltshire
, work completed
Recommended
My Review
Customer Service
Quality
Value
Very pleased with company service and installation. Also very pleased with the radiators.
Barry, Hampshire
, work completed
Recommended
Very good job.
Customer Service
Quality
Value
Good advise. Friendly staff.
Rodney, Warwickshire
, work completed
Recommended
Administration dreadful.
Customer Service
Quality
Value
Lack of communication between departments and customer. I had to instigate calling them to find out what was happening. They couldn't even get their stories right.
Sheila, Worcestershire
, work completed
Fitting ok. Disappointed.
Customer Service
Quality
Value
The radiator itself is ok. The control using supplied thermostat is useless.
Eoin, Renfrewshire
, work completed
Very good.
Customer Service
Quality
Value
Very good.
Megan, Shropshire
, work completed
Recommended
Great job done
Customer Service
Quality
Value
I contacted Trust after receiving a very expensive quote to install gas in my property. When I was given a quote to install electric heating, the honesty of the salesman was to be credited. I had a total of 5 radiators suggested for gas installation, the Trust rep advised that only 3 required with a towel rail instead of a radiator in the bathroom. He advised that there would be no requirement for a radiator in the hall area. The installation went to plan, I was advised the day before of the time the engineers would be present for 15 Nov. Ben and Brice were the 2 engineers and they carried out their work in a professional manner, giving advice on how to maintain and even detach the radiators. I was unsure on how to operate the timer for the thermostats on the radiators and I e-mailed the office asking for guidance. During the week I was called by Ben to guide me on the process of how the timers operated. Even after he had called he replied to my texts for whenever I had a query, this was in the evening after 8.00pm. The heating is working fine now and I am more than pleased that I managed to discover Trust Electrical. Also I have been aware of "Which?" for many years and the reputation they carry. The "Which?" logo is displayed on Trust uniform/shirts. Thank you.
Steven Murray
, work completed
Recommended
Good to control your heat.
Customer Service
Quality
Value
Hopefully we will have a warm winter & our heating bill will be a lot less.
Mary, Renfrewshire
, work completed
Recommended
Delighted.
Customer Service
Quality
Value
Very impressed with the speed of installation. Very professional, friendly team, who left very little mess and took the time to explain the workings.
Joyce, Midlothian
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
After reviewing many options, we decided to use Trust Heating. The feedback from reviews on the internet was the main factor for using this company. 5 star in every part of this company.
Charles, London
, work completed
Recommended
My review
Customer Service
Quality
Value
On time, friendly explained all system with confidence. Fitted to perfection. Subcontract electrician also very efficient.
David, Merseyside
, work completed
Recommended
Very friendly and pleasant to deal with.
Customer Service
Quality
Value
Family Business? Was expecting them am, we rang to confirm to find they were coming in the pm. Did not get the promised call?
Louise, Somerset
, work completed
Recommended
A nice company to work with.
Customer Service
Quality
Value
Trust have been a very easy company to deal with - so far I'm very happy with them.
Nick, Middlesex
, work completed
Recommended
Prompt and professional.
Customer Service
Quality
Value
From the first visit from the gentleman who came to give me a quote right through to the gentleman who came to fit the two radiators. I can honestly say I have never had such excellent service. I would certainly recommend this company.
Beryl, Cleveland
, work completed
Recommended
1st class job from start to finish
Customer Service
Quality
Value
The salesman explained the product in terms that were easy to understand, but wasn't at all pushy. When he gave me the quote, it was considerably less than I was expecting having done my research with other suppliers. The two guys who conducted the installation were professional and courteous. They gave clear instructions about use and maintenance and made sure I understood everything before leaving. They left the place reasonably clean, but I did vacuum up a few bits after they'd left. I would not hesitate to recommend them.
Customer in Surrey
, work completed
Recommended
Fantastic job.
Customer Service
Quality
Value
Two young men came prompt at 9:00am, installed finished installation and cleaned up their mess before my wife and myself had finished getting B&B rooms ready for the weekend. How fantastic is that, thank you Trust Heating.
Paul, Derbyshire
, work completed
Recommended
Highly recommended service.
Customer Service
Quality
Value
We have been happy with the service received at every point of contact with trust. So far they have been friendly, courteous & helpful at every stage & we are very happy with our purchases & the service we have received.
James, Cornwall
, work completed
Recommended