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Endorsed by Which?
Trust Electric Heating Ltd
Opening Hours
Today - 09:00–21:00
- Monday 09:00–21:00
- Tuesday 09:00–21:00
- Wednesday 09:00–21:00
- Thursday 09:00–21:00
- Friday 09:00–21:00
- Saturday 09:00–21:00
- Sunday 09:00–21:00
About
We are a British manufacturer and deliver in the UK. We launched the neos electric radiator heating system in 2018 a UK and International patented product. The neos is the only electric radiator with patented Cool wall and Quadvex technology. The neos is Made in Britain in Leeds and is inspired by German Electric Heating technology.
The neos has a soapstone core that retains the heat and due to its aluminium casing it conducts the heat 2.9 times more effectively than mild steel - thus warming your room quicker.
We offer a selection of thermostatic controls to fit with your lifestyle, an array of colours , finishes, styles and sizes and we have one of the longest guarantees of 25 years. Slimmest modern storage radiator on the market and the most attractive!
We can give you firm evidence on the efficiency and effectiveness of our product as we work with Huddersfield University. They test and verify our products.
What we do
Heating contractors
- Central heating systems (installation and servicing)
More Services
- german electric radiators
- electric heating
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
4.7
180 reviews
Recommended
Recommended
by 95% of customers
Sort by
Great Job
Customer Service
Quality
Value
Ben and Brice fitted our new heating system today. They were lovely, friendly and very helpful. They worked very hard, left everything cleaned up and were very patient in showing us how to set up all the radiators. I would recommend them to anyone. The radiators look very good and we look forward to getting the full effect once the cold weather comes. Trust Electric kept us informed throughout the process and were always very helpful whenever we spoke to them. Great job.
Anna in Staffordshire
, work completed
Recommended
Job well done!
Customer Service
Quality
Value
I was most impressed with the work carried out by Trust Electrical heating suppliers. They were very professional from start to finish. Scott the director tried hard to fill my requirements and find me the best option for my needs and my home. He personally visited me twice and discussed options with me. He is clearly very knowledgeable about his craft. The installation was smooth and the 2 fitters were awesome. They did a great job and tidied up as they went. I was so happy with the job from start to finish. I have not had time to see how effective the radiators are as the weather has been hot, but Trust have guaranteed a constant temperature of 21 degrees. Thank you
Customer in Greater Manchester
, work completed
Recommended
Very impressive company.
Customer Service
Quality
Value
We live in Shetland, so it was a leap of faith to use a company in Yorkshire to replace our old heating system. We were initially charmed by the lovely personal service from Olivia and Gia, who set up appointments, then impressed by Scott, who came to our property, gave advice on what was needed, and provided an estimate. The installation of six radiators was immaculately done by Ben and Brice, who consulted on the exact placing of each radiator. They left no mess whatsoever. We stripped out old night store radiators, and replaced with very elegant direct heat NEOS RADIATORS. We will have to change meter and tariff. Our power company estimates our bill will be cut by 70%. We are very impressed by the new control that we have over temperature in the house. Customer service throughout the process has been superb. When Scott was going to be twenty minutes late, we got a phone call giving us warning. Someone has done a great job of training all staff on customer service excellence, and the radiators appear to be state of the art. We would thoroughly recommend them to anyone.
Alan in Shetland Islands
, work completed
Recommended
Installed 3 heaters
Customer Service
Quality
Value
Everything was wonderful. they've done exactly what the said and more. very well organised from, kept me posted every step of the way. The chaps who fitted it were very nice, and trustworthy. Put me at ease, and I'd happily recommend them to anyone.
Which? Trusted Traders Consumer
, work completed
Recommended
Trust have delivered what they promised.
Customer Service
Quality
Value
The installation was swift and the site was left in a clean and tidy condition. Operation instructions were clear and easy to assimilate. All in all an excellent job.
Richard in Herefordshire
, work completed
Recommended
⭐️ ⭐️⭐️⭐️⭐️
Customer Service
Quality
Value
I Would highly recommend Trust Electric Heating. The radiators look so much smarter and tidier than the storage heaters we had. Absolutely fantastic and compassionate people! Everyone who was involved from measuring to fitting to making sure we were happy afterwards were the most loveliest people and made you feel so looked after! These are a lot more economical too! We are so impressed with the company as a whole. Thank you! Emma and family ❤️
Emma in West Sussex
, work completed
Recommended
Great product would thoroughly recommend
Customer Service
Quality
Value
Trust Heating advised us on requirements for heating our conservatory. The salesman who attended the initial assessment with us was very professional, helpful and listened to our queries. He brought samples of the heaters and was very clear with his explanations. We have been unable to use our conservatory in winter as it is freezing. We decided to go ahead with the installation on 21st April 2021 to make sure we get good use of the conservatory in the future. The two staff who installed the heaters (Kostas and Charlie) were very efficient and did a very good job. They explained the digital programming and the working details of the radiators very well. We are very happy with the radiators and would recommend them and the company without hesitation.
Kathleen in County Durham
, work completed
Recommended
Excellent
Customer Service
Quality
Value
They excellent, quick, clean, pleasant and helpful. Engineer installed new storage radiators and showed me how to use them.
Which? Trusted Traders Consumer
, work completed
Recommended
Fast and Efficient
Customer Service
Quality
Value
Costas and Charlie arrived within minutes of the time arranged . They removed my old storage heaters and installed the new heaters quickly with the minimum of mess ( which they cleaned up). The operating controls for the new heaters were well explained. The guys were late for the initial sales appointment but as I live in a very rural part of Shetland I was expecting this, and the original date for the installation had to be changed . Again I was expecting this as we were having severe weather so the ferry wasn't running. My heaters were installed yesterday, I'm well pleased. I cannot speak too highly of everyone that I have had contact with from Trust Heating including the office staff.
Customer in Shetland Islands
, work completed
Recommended
Good advice and very efficient installation
Customer Service
Quality
Value
The challenge to replace outdated night storage heating was dealt with easily and efficiently by the company. Home visit and advice from Chris was clear and handled well. The installation team, Costas and Charlie, couldn't have been more helpful in ensuring that the work was completed to full satisfaction. Considering the difficulties I had in previously sourcing any company willing to do the full work, including removal of the old heaters, I recommend Trust Electric Heating Ltd wholeheartedly.
Alasdair in Perth and Kinross
, work completed
Recommended
Absolute pleasure
Customer Service
Quality
Value
Had a Clearview Conservatory built last summer and Trust Heating fitted a Radiator in August 2020. Really impressed with how radiator looked and easy to operate, retaining constant temperature and very 'clean' heat. As we had storage heaters in old farmhouse, contacted Trust Heating in February. Next day Sales Rep Chris came and advised us, his knowledge and presentation is incredible. Ordered 6 radiators there and then. Ghia then kept us in regular contact, and radiators were fitted on Wed 10 March. The 2 installation guys (Costas and colleague) were fantastic, so courteous and helpful. All radiators fitted and they overcame a couple of unforeseen issues, and stayed until 6.15 to finish the job, set the timers etc. They did a wonderful job. Olivia then followed up with a call to check we were happy with everything, and we were. What a pleasure to deal with a Company who has a fantastic product, gave a superb service throughout and kept us fully notified at all times, and delivered exactly on time. A rarity these days. Cannot thank you all enough, and will be in touch again as we will need more radiators for the house.
Customer in Wrexham Principal Area
, work completed
Recommended
Poor service
Customer Service
Quality
Value
I had two of there radiators installed. They look good. The engineers that came out with very polite, professional, get the post clean and tidy but as to there customer service could do a lot better. Once these were installed and they had the rest of the money they didn't what to know as the radiators needed to be hardwired and a switch needed be put in to allow for the economy 7 to be on all the time. They didn't care I had to call them back and all I got was I have to check with the engineers even though both of us have been trying to get electricians to come to the property at short notice. Also when they have said they will call back it took 4 days to get back to me but that was for me to pay. So take care with this company.
Customer in North Lincolnshire
, work completed
Poor customer service
Customer Service
Quality
Value
We had two heaters and a towel rail fitted but have a thermostat issue which they have promised to repair multiple times and never fulfilled this. I have called multiple times, written emails, spoken to an out of office engineer and still nothing back from them. Not acceptable for the price of the product!
Customer in Surrey
, work completed
Two new heaters
Customer Service
Quality
Value
Had old storage heaters removed and new electrich heaters fitted. The compnay is very Professional and the fitting team were very clean and did a very tidy job for my mum in her 80's i would recommed this company 100% great job.
Customer in Staffordshire
, work completed
Recommended
Very good job, prompt and efficient
Customer Service
Quality
Value
A very professional company and easy to contact!
Robert, East Yorkshire
, work completed
Recommended
Installation of heaters
Customer Service
Quality
Value
Excellent service from site survey to installation. Good communication and update information. Good explanation by engineers of controls relating to heaters. A satisfied customer - thank you.
Customer in Hertfordshire
, work completed
Recommended
Very Good Job Overall
Customer Service
Quality
Value
The service I received was very good, I just had reason to complain a couple of times. I had to chase my quote after a couple of days. I paid my 50 percent but had to chose installation date which in the end I did not get a call back and company closed for 7 weeks. I rang on 6/1 and was told it was 8/1 which is short notice. But overall, we are very happy with the heating.
Alison, East Sussex
, work completed
Recommended
Exceptional service.
Customer Service
Quality
Value
Fitters were prompt and polite. They did not make any mess. One of them explained how to work the thermostat and even gave me his mobile number to call should I need him. Excellent tradesmen to match product.
Mike, Wiltshire
, work completed
Recommended
My Review
Customer Service
Quality
Value
Very pleased with company service and installation. Also very pleased with the radiators.
Barry, Hampshire
, work completed
Recommended
Very good job.
Customer Service
Quality
Value
Good advise. Friendly staff.
Rodney, Warwickshire
, work completed
Recommended
Administration dreadful.
Customer Service
Quality
Value
Lack of communication between departments and customer. I had to instigate calling them to find out what was happening. They couldn't even get their stories right.
Sheila, Worcestershire
, work completed
Fitting ok. Disappointed.
Customer Service
Quality
Value
The radiator itself is ok. The control using supplied thermostat is useless.
Eoin, Renfrewshire
, work completed
Very good.
Customer Service
Quality
Value
Very good.
Megan, Shropshire
, work completed
Recommended
Great job done
Customer Service
Quality
Value
I contacted Trust after receiving a very expensive quote to install gas in my property. When I was given a quote to install electric heating, the honesty of the salesman was to be credited. I had a total of 5 radiators suggested for gas installation, the Trust rep advised that only 3 required with a towel rail instead of a radiator in the bathroom. He advised that there would be no requirement for a radiator in the hall area. The installation went to plan, I was advised the day before of the time the engineers would be present for 15 Nov. Ben and Brice were the 2 engineers and they carried out their work in a professional manner, giving advice on how to maintain and even detach the radiators. I was unsure on how to operate the timer for the thermostats on the radiators and I e-mailed the office asking for guidance. During the week I was called by Ben to guide me on the process of how the timers operated. Even after he had called he replied to my texts for whenever I had a query, this was in the evening after 8.00pm. The heating is working fine now and I am more than pleased that I managed to discover Trust Electrical. Also I have been aware of "Which?" for many years and the reputation they carry. The "Which?" logo is displayed on Trust uniform/shirts. Thank you.
Steven Murray
, work completed
Recommended
Good to control your heat.
Customer Service
Quality
Value
Hopefully we will have a warm winter & our heating bill will be a lot less.
Mary, Renfrewshire
, work completed
Recommended