Trustguard Ltd t/a Trustguard Damp Proofing

Some damp was discovered when having building work done. Having been let down by the first person we saw, I contacted Trustguard having remembered they'd done some work for us when we bought the house 10 years ago. Stacey in the office was incredibly friendly and accommodating, understanding our predicament (room needing decorating before carpets could go down all the while with growing pressure from wife and kids to get the xmas decs up on 1st December!) and arranged for Don to come out. Don is knowledgeable, friendly and gave a great quote on the spot. He and Jay then turned up on time and constantly cleaned as they went tot he point that I didn't even see a speck of dust which was incredible given the work being done.

I found TrustGuard Damp Specialists from Which magazine Trusted Traders, as I was looking for a recommended company due to a negative experience with another Damp Proofing company. Don came to my flat when he said he would and identified the rising damp patches and gave me a competitive quote straight away. Don also advised me about incorrect information given to me by the other damp proof firm, plus he told me how to improve the ventilation in the flat. When I formally accepted the quote we agreed a date when the work would be completed. On the day Don rang me to tell me when they'd be at my flat. The work was completed on time and Don gave me advice on when I could paint the plaster. Wayne, Don's plasterer also advised me about the painting process. I received an invoice via email which contained payment details. I have recommended TrustGuard to friends because they gave a fair quote, with no attempt to rip me off or give incorrect advice. They turned up when they said they would, and did a good job and the aftercare was in place as Stacey rang me afterwards to ensure that everything was OK.

We discovered a problem with rising damp when having some decorating done. Found Trustguard on Which? Website and contacted them based on reviews. Don came out quickly to assess the job and was able to give me a price at the time. Price was agreed and date given to commence work. Came when they said they would and did a fantastic job, very friendly and professional.Cleaned up afterwards too! Stacey in the office was lovely and so helpful. Would highly recommend this company.

Had damp issue in a property Don attended and completed a full survey Price agreed and work completed without fuss or delay Would highly recommend Great standard of work

I used trustguard as we discovered damp during a renovation. They did a site visit quickly and were helpful and friendly. Got the job booked in and completed without any hassle. Just what we wanted Highly recommend!

Replacement of wall ties Explained clearly what work was necessary to rectify problem and completed to agreed schedule and budget. Friendly and reliable

Don came at the agreed time To do the survey. He explained the issues and what did/did not need doing and gave good advice on the best way to proceed with the work. Always on time, was a phone call away if I had any questions and always answered them for me. Would definitely use again. Thanks Don

Trustguard Ltd. carried out some damp proofing in my home. The work was completed in the agreed timeframe and at the agreed price. The gentlemen who worked in my home were friendly, approachable and kept me informed of the work as it progressed. They also maintained the space and tidied up regularly while they were working, which was very much appreciated. I also received good telephone communication before and after the job was done to check that I was happy with everything. I would definitely recommend Trustguard Ltd.

Phoned Trustgaurd Ltd for an estimate for rising damp in our living room, Don came out on the agreed day and give us an estimate and explained what was involved and also sent us the estimate. Don arrived on time of agreed date, carried out the work and as per estimate cleaned up and even put our carpet back. Stacey was also very helpful and organized a paper copy and email copy as requested. Would definitely recommend.

I contacted Trustguard regarding a problem damp area in the second bedroom of our 1930s bungalow. Don visited in person to survey the area and then I received an email confirming the quotation, together with copies of their insurance details and certification documents. To have everything in writing was very reassuring, and one of the reasons I went ahead with their quote. The guys arrived promptly as arranged, and the work was carried out quickly and efficiently, with minimum disruption. The area was tidied and cleaned afterwards and I’m very pleased with the result! Thank you! Since making payment I’ve received a receipt and guarantee. Trustguard is a reliable, efficient and trustworthy company. I’d recommend them to anyone.