Contacted the company by email on Saturday evening, not expecting a response until Monday. We were contacted the next day (Sunday) by Lynn, who arranged to visit us the following afternoon. She was friendly, professional and explained all the options very well and nothing was too much trouble. She is a credit to the company. She knew we were wanting the installation as soon as possible and hoped to arrange it for the Friday, but explained it could be early the delivery week after. We were delighted to get a call on Wednesday, offering the installation the next day. The engineers arrived when promised and completed a very tidy, quick and efficient job. A full demonstration was provided. Again, they are a credit to the company. We cannot recommend Unicorn highly enough. They are truly outstanding

We called Unicorn due to the health of my father. We were told that getting a stair lift for our "curved" configuration would take months. A clear hire option for 6 months was given to us- clear pricing. They came out on the same day (Justin) to take measurements and were able to offer installation within 2 days responding to our needs. No hard sell; no pressure. Unfortunately the health of my father deteriorated rapidly to the point of not being able to use a stair lift - they were equally responsive to our needs. I cannot recommend them enough. If you find yourself in a difficult situation on needing rapid and caring response...do consider contacting them- it was one less thing to worry about especially for non straight stairs.