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Trusted Traders

Unicorn Stairlifts Limited

Profile thumb unicorn stairlifts ltd logo

5.0

10 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday 09:00–13:00
  • Sunday - Closed

About

We are a leading independent stairlift company with a first class reputation for customer service, safety and quality. Our head office is based in West Yorkshire and we cover the whole of Yorkshire, Lancashire and Cheshire for stairlift installation, repairs and servicing.

As a company, we operate and adhere to a NO pressure stairlift sales service. We don't employ sales people, cold call people or use pushy sales tactics and all our stairlifts are clearly priced online. Our staff are experienced stairlift people that are on hand to help. Our aim is to be able to offer a clear and straightforward service with no pressure.

We operate a 24 hour response service and have a large network of stairlift engineers. All our staff are fully qualified, highly experienced, friendly and polite.

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers
    • Disabled Lifts
    • Home adaptations
  • More Services

    • chairlift
    • stairlift installation
    • repair
    • reconditioned stairlift

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
10 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Outstanding
Customer Service
Quality
Value
Contacted the company by email on Saturday evening, not expecting a response until Monday. We were contacted the next day (Sunday) by Lynn, who arranged to visit us the following afternoon. She was friendly, professional and explained all the options very well and nothing was too much trouble. She is a credit to the company. She knew we were wanting the installation as soon as possible and hoped to arrange it for the Friday, but explained it could be early the delivery week after. We were delighted to get a call on Wednesday, offering the installation the next day. The engineers arrived when promised and completed a very tidy, quick and efficient job. A full demonstration was provided. Again, they are a credit to the company. We cannot recommend Unicorn highly enough. They are truly outstanding
Customer in West Yorkshire Posted on 09/03/2021 , work completed 04/03/2021
The trader replied (on 16/03/2021)
Wow! what kind words we you have for us. Really appreciate your comments and they will be passed on to all staff involved. We really hope the stairlift makes a real difference. Thank you for using Unicorn Stairlifts Ltd
Brilliant service
Customer Service
Quality
Value
Brilliant service from sales lady to after service call.
Dot, Lancashire Posted on 28/02/2020 , work completed 28/02/2020
The trader replied (on 16/03/2021)
Thank you for using Unicorn Stairlifts and leaving a wonderful review.
My Review
Customer Service
Quality
Value
I consider I received excellent service. Value for money and very helpful.
Margaret, West Yorkshire Posted on 10/02/2020 , work completed 10/02/2020
The trader replied (on 16/03/2021)
Thank you Margaret, we hope the stairlift makes a real difference.
Responsive and Caring
Customer Service
Quality
Value
We called Unicorn due to the health of my father. We were told that getting a stair lift for our "curved" configuration would take months. A clear hire option for 6 months was given to us- clear pricing. They came out on the same day (Justin) to take measurements and were able to offer installation within 2 days responding to our needs. No hard sell; no pressure. Unfortunately the health of my father deteriorated rapidly to the point of not being able to use a stair lift - they were equally responsive to our needs. I cannot recommend them enough. If you find yourself in a difficult situation on needing rapid and caring response...do consider contacting them- it was one less thing to worry about especially for non straight stairs.
Customer Posted on 15/01/2020 , work completed 13/01/2020
The trader replied (on 16/03/2021)
Wow! what a review - very kind indeed.
Prompt & extremely professional & friendly.
Customer Service
Quality
Value
The purchase, survey & fitting of a stairlift, all communications were excellent, full explanation of choices & prices. Survey and work completed promptly. Staff liaised with clients family throughout. The fitter demonstrated & explained the stairlifts functions, and numbers left for contacts if we needed any further support. I would recommend this company highly.
Carol, County Durham Posted on 07/06/2019 , work completed 07/06/2019
The trader replied (on 16/03/2021)
Thank you Carol, we are really pleased that you would recommed us going forward.
Brilliant Engineer
Customer Service
Quality
Value
The engineer did a brilliant job. He made no mess, and after the stair lift was fitted, he explained everything we needed to know about how to operate it, the safety aspects and after care service.
Margery, South Yorkshire Posted on 18/12/2017 , work completed 18/12/2017
The trader replied (on 16/03/2021)
Thank for using Unicorn Stairlifts - we are really pleased that your happy with our service
Excellent service
Customer Service
Quality
Value
Helpful, polite and super-efficient. Delighted with the service and stair lift.
Terence, North Yorkshire Posted on 28/11/2017 , work completed 28/11/2017
The trader replied (on 16/03/2021)
Thank you for this review - much appreciated
Very happy
Customer Service
Quality
Value
I had a stairlift installed previously a few years ago but was not happy with the previous company. Unicorn were very informative and installed an appropriate stairlift that we needed. Their customer service was great and they were very efficient
Which? Trusted Traders Consumer Posted on 19/11/2016 , work completed 19/11/2016
The trader replied (on 16/05/2017)
Thank you for such a nice review.
Very good
Customer Service
Quality
Value
We had a straight stair-lift installed, no complaints at all. They did the job as expected and we would certainly recommend to others.
Which? Trusted Traders Consumer Posted on 02/05/2016 , work completed 02/05/2016
The trader replied (on 16/05/2017)
Thank you for such a great review - much appreciated.
Very good
Customer Service
Quality
Value
Installed a stair lift, the workmen were very good, they only took an hour to install it. Very efficient, polite and I would recommend them.
Which? Trusted Traders Consumer Posted on 01/03/2016 , work completed 01/03/2016
The trader replied (on 16/05/2017)
Very kind - thank you.