Universal Plumbing and Heating Limited

He installed my combi boiler and I thought it would be nice to call him back as he might understand his own installation better. Last year 2022 I emailed and called him to check on a persistent leakage whenever it rained and he kept ignoring me. This year I emailed and called him again and all he does is to say he will contact me back. At some point, he said he wouldn't fix the leakage I still have and didn't explain to me why. And then I asked if I could at least have the annual service. He said he would contact me back. No reply or call back. The boiler installation was ok but he kind of left my wall crumbling after inserting the flue. I have been trying to repair it ever since and no builders want to do it unless I remove the whole boiler to give space for them to work. Lastly, he ignored my boiler option and brought whatever he felt like installing at the time with no much explanation. I was too tired at that point to complain further...

I contacted universal as I had an issue with the fan on my boiler which stopped the boiler from working. I was kept me up to date with time frames for ordering the part and they fixed the issue within 2 days! Jan and his colleague were polite, friendly and efficient. They also completed a service as well. I was very happy with the work and price.

I selected Universal to replace an old gas combi-boiler with a new electric system. Communication was good before the job took place and work to remove the old system and install the new one took place within the timeframe described. Jan and team were very friendly and helpful. Would happily recommend this company.

They visited my property on 20/02/24 for the annual boiler service, their service was very disturbing and disappointing. During the service, they requested a container to drain out water from the boiler and a footstool, which I found unusual. I have never had this experience before with any previous boiler services. When asking for the invoice and service report, the technician informed me that he would do them when reaching his office. However, after nine hours, he did not contact me. I sent another text message, which was unanswered. I gave him another 12 hours to respond, but after 12 hours, when I called, he did not answer the call. I sent text messages, which were rudely answered. From this incident, I have learned a valuable lesson and have experienced firsthand the unprofessional behavior of this particular small business. From now on, I will be calling British Gas or Worcester Bosch directly instead of relying on this unreliable company for my boiler and plumbing needs. I also want other people to be aware of the potential issues with universal boilers and plumbing. It is essential to conduct thorough research and due diligence before hiring any company for these services. By sharing my experience, I hope to warn others and help prevent similar situations from occurring in the future.

Jan is very friendly , knowledgeable and efficient. Very pleased with every step of the installation.

After multiple quotes with a wide range of costs we decided to go ahead with Jan from Universal. Very clear on assessment of job and quote. We were fitted in quickly as no heating or hot water. Work was done in a day, to a very high standard and very clean. I would highly recommend and will be using for any future plumbing work.

Jan was really easy to work with. Communicated what he was doing really clearly and efficiently did the job. He did both the investigation and the repair within the scope of the original quote.

Jan and team do my annual boiler service. They are always professional and courteous and price wise excellent. I also had a light fixture changed by them and that was done well and neat and I’m super happy. They were very good to consult me about length and how I wanted it which I really appreciated. They are always very communicative and respectful of my property which I also really appreciate. I would definitely recommend this business anytime! Cheers Jan and team.

Our boiler needed replacing and the scope of works we had were all over the place. Jan was clear and easy to understand, the job was well priced and well executed. New boiler working perfectly. Recommend.

This is the second occasion I have needed assistance with broken central heating, very impressed. This time it was the pump that needed replacement. Jan is great, very polite and despite being fully booked up he made time to visit and diagnose the issue. Then scheduled me in at the first opportunity to fix it. Very good comunication throughout, kept me well informed, turned up on schedule and managed to source and install replacement pump resolving all issues quickly. Great service!