Friendly team who are punctual and good value. Will use for future boiler services or problems.

New Combi boiler fitted. It was urgent as old one had failed and parts unavailable. My tenant had daughters coming for weekend to celebrate birthday. Fixed price quote from Worcester Bosch. Universal came out to confirm quote same day and arranged installation the next day. Friendly efficient and did a great job. A lot better than British Gas!

Jan and colleague surveyed the work needed within 12 hours of my leaving a request for a quote. Our boiler had been condemned. Their survey was super efficient and professional. We received a written, detailed quote later the same day, confirming the exact work to be done. The price was fair. Our new boiler was installed within 48 hours of receiving the quote. Jan and two members of his team were friendly - working efficiently and professionally to get the job done in 4 hours. Thanks team.

Good engineer and experienced engineer, nice and friendly to deal with. Did the job in a professional manner and within timeline.

Jan and team installed a new boiler after our old one failed, along with a pressurised hot water cylinder and radiator for the main bedroom. The work was completed on time (1.5 days) and in line with the initial quote. Communication was generally good and questions answered quickly. I would definitely recommend them.

We were in urgent need of a Power Flush, as the system was so clogged central heating wasn’t working. Universal were able to send someone out the next day which was very impressive. Engineer was careful, calm, methodical, and made sure not to leave until the system was working again - even though we’d only called them for the flush. Very reasonable price too! Impressed with this company, and will use them again!

Very quick to respond when our boiler broke down leaving us without heat of hot water. We called them first thing Monday morning and they were round before midday to take a look. The boiler is very old but they were able to do a few tests and diagnose the problem correctly first time. They then had to track down a replacement part which was not easy. I got a text in the afternoon stating they had located the part and could fit it next day, along with a quote for the parts and labour. After agreeing this I had to request a specific time as I had an early morning appointment, they were very flexible, and arrived at exactly the time agreed to fit the part. Both of the tradesmen we saw were very polite and amiable. I would recommend wholeheartedly and would use them again.

I have been using Jan for all my certificates and gas works since finding him way back, and I always will. Excellent honest service. Thanks Jan.

Jan and the team were very professional from initial conversation to completion of the work. He came with two guys and they removed and installed a new boiler in less than 4 hours. They did a great job and i couldn't be more happier. I would definitely recommend them.

Excellent service. Communication is very quick. New boiler was fitted by them and they did everything for me including purchasing the boiler. Very professional and they knew what they were doing. Highly recommend.