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Trusted Traders

Used Kitchen Exchange Limited

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
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4.7

27 Reviews

About

Used Kitchen Exchange Ltd is the UK's leading seller of used kitchens (regenerated) and ex display kitchens. Our removal service is unique, delivering a 'white glove' approach for every removal undertaken. Developed to meet the needs of our growing, sustainable marketplace, we realised early on that builders and kitchen fitters do not always have the necessary skills to safety remove a pre-installed kitchen - all too often resulting in avoidable damage which is rarely comprehensively insured. Our specialist removal teams have a wealth of knowledge/expertise and take time to do the best job: Kitchen cabinet and worktop removal + Bespoke fitted kitchens requiring joinery experience + Specialist cabinetry including glass doors+ All worktop types incl. Stone, Corian, Concrete + Appliance removal incl. Gas/Electric isolation + Moving and safe stacking in your temporary storage location. Your kitchen will be in safe hands.

What we do

  • Kitchen fitters

  • More Services

    • removal
    • disassembly of kitchens

Customer reviews

4.7
27 reviews
Customer Service
4.8
Quality
4.9
Value
4.5
Sort by
Kitchen dismantle
Customer Service
Quality
Value
Very professional and tidy service by Danny and Neal. Nothing was too much bother for them. Much appreciated considering we also had building work going on at our house. Great service.
Customer in West Yorkshire18/09/2019
Excellent service and great concept
Customer Service
Quality
Value
I am an avid recycler and we're so pleased to discover this website which provides the perfect way to recycle and sell on your kitchen. The service from the team throughout was excellent and very appropriate. When the right buyer was found, it was swift, well organised and quick. They used their own team to remove and transport the kitchen - which was no mean feat! Communication about timeline of events was brilliant and payment was made as promised. I would highly recommend this company and would most definitely recommend them to my friends and family.
Customer in North Lanarkshire08/09/2019
UKE Delivered in the 11th hour and provided the result
Customer Service
Quality
Value
We use UKE a lot, and they always deliver the results. payment is prompt and service is fantastic. Highly recommend.
Customer in Greater London04/09/2019
Dreadful experience
Customer Service
Quality
Value
A thoroughly dreadful process. Very poor account management and hopeless communication which ended up in very significant financial loss as a result. Others may have had a better experience but I had a terrible one and it cost me a fortune.
Customer in Greater Manchester21/08/2019
The trader replied (on 23/08/2019)
Thank you for leaving your review, although we are surprised and disappointed that you have left negative feedback relating to our account management and communication. We pride ourselves on offering excellent customer service and I am sorry that on this occasion we did not meet your expectations. With regards to your complaint re our management of your sale, it is unfortunate that sometimes we do get things wrong. In your case we had a member of staff who left halfway through your journey with us which caused some communication errors. Whilst unavoidable and unpredictable, we appreciate your feedback and will investigate this fully. On a positive note, we sold and dismantled your kitchen as agreed, saving it from being needlessly dumped into landfill. We do realise you had hoped for a higher sales price, however, valuing a used item is not an exact science and sometimes price reductions are necessary, we always advise our sellers to factor this in at the start to fully manage expectations and avoid disappointment. Kind Regards. Rachael Taylor - UKE Operations Manager
Great service and all on time and as agreed
Customer Service
Quality
Value
Very happy to have found a home for our old kitchen within our deadline. It was old but was hand built and in good condition so to have sent it to landfill would have been a tragedy. Everyone we dealt with was very helpful. Timescales were adhered to. Start to finish was about 6 weeks. Survey and photography very thorough. Dismantle team on time and very polite and efficient. Financially it offered good value as the alternative for us would have been cost of removal and disposal, but the arrangement with Used Kitchen Exchange meant that these were covered and we received the balance of funds, less their commission for the sale. A fair and reasonable arrangement. Would happily recommend this service.
Deborah18/07/2019
The trader replied (on 23/08/2019)
Hi Deborah, Thank you for the fantastic feedback. I'm so pleased we were able to find your kitchen a new home. When you factor in that normally having your kitchen removed and sent to landfill would cost several hundred pounds, selling your used kitchen really is the best option for your wallet as well as the environment! Kind Regards. Rachael Taylor - UKE Operations Manager
Professional service
Customer Service
Quality
Value
Easy and simple process from start to finish. Communication good. Helpful when arranging viewing at convenient times.
Customer in Greater Manchester17/07/2019
The trader replied (on 22/08/2019)
Thank you for the wonderful feedback, it's much appreciated! Kind Regards. Rachael Taylor - UKE Operations Manager
Helpful and efficient
Customer Service
Quality
Value
We used UKE as it seemed a shame to throw out a perfectly good kitchen. They kept in touch through the process from initial contact through survey and photography to the end removal, the date of which changed a couple of times. The final amount we ended up with after costs was a little less than we’d have hoped for to be honest but we had all the facts before we began the process.
Customer in Greater Manchester21/06/2019
The trader replied (on 22/08/2019)
Thank you for your review. You're right, it is a shame to throw out a perfectly good kitchen and thankfully yours has found a lovely new home and avoided going into landfill. Occasionally we do have to change dismantle dates as sometimes dismantles can take longer than anticipated. Unfortunately we often do not know how easily a kitchen will be removed until we begin, but we do endeavour to ensure we keep everyone updated should there be any delays. Thanks again for choosing us. Kind Regards. Rachael Taylor - UKE Operations Manager
Smooth sale of large 10 year old kitchen
Customer Service
Quality
Value
Kitchen sold in short period to meet our deadline - hassle free and everything worked as promised. Net price achieved not great (once removal cost and electric and plumbing disconnection included) but to be expected and considerably better than the alternatives as kitchen will have gone to a nice home rather than the tip. A satisfied customer. Have already recommended to others.
Gordon, Surrey14/06/2019
The trader replied (on 22/08/2019)
Hi Gordon, thanks for the fantastic feedback. As you rightly say, any net return is far more rewarding than sending your kitchen to landfill. Most companies charge you to take your old kitchen away, with us you get money back and now your old kitchen has a new home where it will be loved for years to come! Thanks for the recommendations! Kind Regards. Rachael Taylor - UKE Operations Manager
Great Service and Great Price
Customer Service
Quality
Value
Had a kitchen to sell but left it to the last minute as the new kitchen was being installed the following week. Called UKE on the Thursday, they had found a potential purchaser on the Friday. Photographer/Survey was carried out on the Monday, sale confirmed on the Tuesday at the full proposed price, and their team came to dismantle the kitchen on the Wednesday ! We couldn’t believe it ! Money arrived when agreed. All the team were very helpful and everything went smoothly. A big thanks to them all.
Brian11/06/2019
The trader replied (on 22/08/2019)
Hi Brian. Thanks for the wonderful feedback! A few days notice to photograph, sell and remove a kitchen would be a big challenge for anyone but I am glad we were able to achieve it all for you. Your kitchen was far too special to be going to landfill! I know you felt your old kitchen wasn't practical for you and your family, but I can assure you, your purchaser absolutely loves it! Thanks again. Kind Regards. Rachael Taylor - UKE Operations Manager
Recommended service
Customer Service
Quality
Value
Very professional and nice to deal with, from Siobahn in the office to the photographer and the removals team. Found us a buyer for a 10 year old kitchen I hadn't considered being able to sell until I heard about their service. Genuinely felt like they were negotiating on our behalf and not just trying to conclude a quick sale. My one gripe would be that after you've paid the commission, dismantling fees, plus plumber/electrician to disconnect services and VAT on all that, the amount to the customer gets a big bite out of it. But they were still better value than the alternatives I looked into.
Customer in Greater London14/05/2019
The trader replied (on 22/08/2019)
Hi there. Thank you for your feedback, I will pass your comments to Siobhan and the photographer. I appreciate that there are costs to be deducted from the sale of any kitchen but as you say, we are better value than the alternatives! Our removals team carefully dismantle every part of the kitchen to prevent any damage and are experts at what they do. They are definitely value for money. Thanks again for choosing us. Kind Regards. Rachael Taylor - UKE Operations Manager