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User2 Computers (Edinburgh Computers Ltd)

4.8

70 Reviews

Opening Hours
Today - 09:00–18:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday 09:30–17:30
  • Sunday - Closed
See customer reviews & leave a review

About

User2 have been providing a full range of Computer & IT parts & services in and around Edinburgh for the last 18 years.

Onsite & in store repairs are carried out from our 2 retail outlets by highly experienced engineers. We are Microsoft Partners & Certified Refurbishers to ensure you of the best possible products & service whilst our custom build PC's use only the best quality parts. For time critical repairs, our "Fast Track" option ensures you of same day service either in store or on site. Meanwhile, business customers can take advantage of our FREE onsite appraisal for those thinking of an IT upgrade or support contract.

Services Include:-

New & Refurbished PC's & Laptops
PC, Laptop, MAC & Server Repairs
iPad, Tablet & Mobile Phone Repairs
Parts, printers, cables & cartridges
Custom build & gaming PC's
Wifi & Networking
Virus, malware & spyware removal
Data Recovery
Games Console, printer & electronics repairs
Business IT support

We look forward to helping you soon

What we do

  • Computer Repairs

  • Accessories and parts

  • Appliance repairs and servicing

  • Mobile phone repair

  • More Services

    • computer
    • laptop
    • mac
    • mobile phone repairs
    • it support

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
70 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended

Recommended

by 99% of customers
Sort by
Brilliant Job
Customer Service
Quality
Value
They did everything promptly.
John, Midlothian Posted on 09/03/2018 , work completed 09/03/2018
Recommended
The trader replied (on 26/03/2018)
Hi John, Great that you were happy with the speed of our service. Kind Regards, Fraser @ User2
Excellent
Customer Service
Quality
Value
Very pleased with the friendly, helpful service. All problems with laptop sorted satisfactorily.
Lorna, Midlothian Posted on 22/02/2018 , work completed 22/02/2018
Recommended
The trader replied (on 26/03/2018)
Hi Lorna, Glad you were happy with the service. Kind Regards, Fraser @ User2
Quick and efficient
Customer Service
Quality
Value
The fan problem was quickly diagnosed and fixed over the weekend. A further small problem over switching on was fixed with no charge.
Lionel, Midlothian Posted on 12/02/2018 , work completed 12/02/2018
Recommended
The trader replied (on 26/03/2018)
Thanks for your feedback Lionel. :) Kind Regards, Fraser @ User2
Efficient and prompt in delivery.
Customer Service
Quality
Value
A few additional problems were discovered in the laptop, but I was kept fully informed about them by the repairer as the worked progressed.
W D, Midlothian Posted on 10/02/2018 , work completed 10/02/2018
Recommended
The trader replied (on 26/03/2018)
Thank you very much W D. Glad we were helpful during your repair. Kind Regards, Fraser @ User2
Great Job
Customer Service
Quality
Value
So grateful to get prompt and helpful assistance with a scam related issue. Excellent service and helpful staff.
Iain, Midlothian Posted on 05/02/2018 , work completed 05/02/2018
Recommended
The trader replied (on 19/02/2018)
Hi Iain, Glad we could help :) Kind Regards, Fraser @ User2
Prompt & professional
Customer Service
Quality
Value
Fast efficient service.
John, Midlothian Posted on 05/02/2018 , work completed 05/02/2018
Recommended
The trader replied (on 16/04/2018)
Thanks for your feedback John. Fraser @ User2
Prompt & professional
Customer Service
Quality
Value
Since I first went to User2 many years ago I have never gone anywhere else for computer advice and service as they have always met my expectations in every respect. I have recommend this trader to friends and family.
Catherine, Midlothian Posted on 30/01/2018 , work completed 30/01/2018
Recommended
The trader replied (on 19/02/2018)
Hi Catherine, It's a delight that we have always met your expectations over many years! Hope to work with you again in future, Kind Regards, Fraser @ User2
Excellent!
Customer Service
Quality
Value
Problems solved! 2 minutes & no charge. Smiling.
Denis, Midlothian Posted on 16/01/2018 , work completed 16/01/2018
Recommended
The trader replied (on 16/04/2018)
Thank you so much for your feedback Denis. Glad it was something simple on this occasion and we could help out. Kind Regards, Fraser @ User2
Great Service
Customer Service
Quality
Value
Great service at a fair price with User2. Frazer was very, very helpful.
Derek, Midlothian Posted on 23/12/2017 , work completed 23/12/2017
Recommended
The trader replied (on 23/01/2018)
Hi Derek, thanks for your very helpful feedback. We will continue to strive for excellence. Kind Regards, Fraser @ User2
Excellent
Customer Service
Quality
Value
This trader was professional, honest and helpful. Will go to them again.
Clive, Midlothian Posted on 20/12/2017 , work completed 20/12/2017
Recommended
The trader replied (on 23/01/2018)
Hi Clive, thanks for your honest opinion regarding our advice and services. Look forward to working with you again in future. Kind Regards, Fraser @ User2
Excellent and very prompt
Customer Service
Quality
Value
I had a problem with my HP 3520 printer, it was not working at all. User2 Computers did an excellent job in restoring the printer and also gave me full feedback on the diagnosis.
Philip, Midlothian Posted on 18/12/2017 , work completed 18/12/2017
Recommended
The trader replied (on 23/01/2018)
Hi Philip, Nice to hear of a printer success story as more often than not they are not worth repairing. Glad on this occasion it was possible and glad you liked the service. Kind regards, Fraser @ User2
Professional advice
Customer Service
Quality
Value
Fantastic advice on how to link my computer (digital) to an old analogue monitor. Purchased the correct wires at a quarter of the cost of a new super cheap monitor. Really helpful and informative.
Kis, Midlothian Posted on 12/12/2017 , work completed 12/12/2017
Recommended
The trader replied (on 23/01/2018)
Hi Kis, glad we could provide a cheaper option for you. This is what we are all about. Striving to keep money in your pocket whilst providing a dedicated, reliable service to the public. This way everyone is happy. Hope to see more of you in the future. All the best. Fraser @ User2
Impressed
Customer Service
Quality
Value
I am an OAP and on 2 occasions have used User2. Both times I was impressed by their professionalism and friendly service. Nothing is too much trouble and they make sure that I understand what they were telling me. I have no hesitation in recommending them.
Christine, Midlothian Posted on 26/09/2017 , work completed 26/09/2017
Recommended
The trader replied (on 06/10/2017)
Hi Christine, I remember you coming into the shop, I think on the second occasion. You were a delightful young lady to deal with and personally I think its great that we can assist customers from all walks of life in a way that they can understand. This is what we're all about here at User2 and we thank you for letting us know that we're doing this effectively. Look forward to working with you closely in the future, Kindest regards, Fraser and the team @ User2
Quick, polite, effective.
Customer Service
Quality
Value
The gentleman who attended me was knowledgeable and effective, and was able to sort my problem very quickly.
Anon Posted on 11/09/2017 , work completed 11/09/2017
Recommended
The trader replied (on 06/10/2017)
Thank you sir/madam for letting us know how we're doing. Glad we could assist you effectively and glad your issue was resolved. All the best for the future, Fraser @ User2
Honest Trader
Customer Service
Quality
Value
Faulty iPad program issue, resolved with little or no cost. Recommend this shop.
Alexander, Midlothian Posted on 31/08/2017 , work completed 31/08/2017
Recommended
The trader replied (on 06/10/2017)
Hi Alexander, Thanks for your feedback! Look forward to seeing you in store again in the future! Many thanks, Fraser @ User2
Excellent advice on many occasions
Customer Service
Quality
Value
I have used User2 on many occasions for my computer issues, and I have always found them to provide excellent advice and work.
Philip, Midlothian Posted on 20/07/2017 , work completed 20/07/2017
Recommended
The trader replied (on 24/08/2017)
Hi Philip, Thanks for your fantastic feedback. We look forward to working closely with you again in the future. All the best, Fraser @ User2
Excellent service
Customer Service
Quality
Value
Thank you Michael for the prompt and efficient help in replacing the broken button on my keyboard. First class!
Craig, Midlothian Posted on 19/07/2017 , work completed 19/07/2017
Recommended
The trader replied (on 24/08/2017)
Hi Craig, Thank you for your kind review. I shall be sure to pass on your commendments to Michael. All the best for the future, Fraser @ User2
My review
Customer Service
Quality
Value
The advice and service was excellent.
Margaret, Midlothian Posted on 04/04/2017 , work completed 04/04/2017
Recommended
Excellent service
Customer Service
Quality
Value
On three recent occasions, I have taken in problems with computers/phones. In each case, the problem was solved quickly and very reasonably. Very friendly too.
Peter, Midlothian Posted on 25/02/2017 , work completed 25/02/2017
Recommended
Unexpectedly helpful
Customer Service
Quality
Value
I had travelled to Scotland for a long weekend and forgotten the charger for my (work) laptop. I did not really expect a friendly welcome when I enquired about either renting a cable for a few house or charging up the laptop on the spot, but on the contrary, my laptop was accepted for charging without fuss and I picked it up again 2 hours later. Thank you! Will return when the needs arise.
Catriona, Germany Posted on 18/02/2017 , work completed 18/02/2017
Recommended
Fantastic
Customer Service
Quality
Value
Every time I come in to get assistance at User2 Computers assistants always polite and helpful. Service is always great.
Catherine, Midlothian Posted on 16/12/2016 , work completed 16/12/2016
Recommended
Excellent
Customer Service
Quality
Value
Very good service, no messing about.
Happy Customer Posted on 07/10/2016 , work completed 07/10/2016
Recommended
Excellent product
Customer Service
Quality
Value
Good advice to buy a reconditioned computer. Works very well and excellent price.
Jennifer, Midlothian Posted on 30/09/2016 , work completed 30/09/2016
Recommended
Professional
Customer Service
Quality
Value
Friendly and helpful
Evelyn, Midlothian Posted on 13/09/2016 , work completed 13/09/2016
Recommended
Laptop purchase - lucky find
Customer Service
Quality
Value
Had suitable reconditioned Lenovo laptop in stock. Upgraded RAM and HDO on the spot, checked for correct functioning. Excellent service & made PC buying for all out-of-town purchase very easy.
Robin, Roxburghshire Posted on 23/08/2016 , work completed 23/08/2016
Recommended
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.