We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies as per our policy which also explains how to change your preferences.

Endorsed by

Which

?

Trusted Traders

W J Richardson Glazing Ltd

Logo on white
Opening Hours
Today - 08:00–16:00
  • Monday 08:00–16:00
  • Tuesday 08:00–16:00
  • Wednesday 08:00–16:00
  • Thursday 08:00–16:00
  • Friday 08:00–16:00
  • Saturday 08:00–16:00
  • Sunday - Closed
Profile thumb double glazing installers in west wickham near bromley in kent

4.8

34 Reviews

About

Double Glazing Installations & Fittings in West Wickham, Kent

Enhance your home today ! W J Richardson Glazing Ltd offer a variety of double-glazing installations, carrying out Double Glazed door and Double Glazed window fitting to the highest of standards in West Wickham, Kent, and surrounding areas. Read over our many testimonials to see what our customers have to say about us.

Professional & Reliable Double Glazing near Bromley

W J Richardson Glazing Ltd have two teams of permanent fitters who carry out all of our windows, doors, and conservatory installations. Courteous and polite, with many years of experience, our installers are highly trustworthy and only use the finest quality products to guarantee the very best finish.

Take advantage of our free no-obligation quotations today. We offer an in-depth survey of the work required, and give you tailored advice.

As a family-owned firm, we don’t believe in high pressure sales, and we never subcontract.

What we do

  • Double glazing

    • Double glazing installation
  • Glaziers

    • Replacement window services and repairs
    • Double glazing repair
    • Glass boarding up and replacement
  • Conservatories

Customer reviews

Reviews summary

4.8
34 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
The following complaints about this company have been escalated and submitted to the Dispute Resolution Ombudsman
Customer Service
Quality
Value
In my opinion, this company’s windows are ‘not fit for purpose’ (sub-standard) under the requirements of consumer law (the sale of goods and services Act/s). This company refuses to fulfil its obligation to ‘repair or replace’ the faulty windows they supplied and installed as required by consumer law. (the sale of goods and services Act/s). By its own admission this double-glazing company refuses to cover or include glass under its warranty/guarantee. At the point of sale this company claims to provide within the price a 10 years insurance backed warranty/guarantee but fails to provide one. This company has refused to honour the obligations of its ‘own’ 5 years warranty/guarantee when called to do so. Contrary to their responsibilities under consumer law this company tries to back off any warranty claims to its manufacturers. Contrary to their responsibilities under consumer law this company claims they cannot fulfil their warranty obligations when a manufacturer goes out of business. Unknown to its customers this company installs toughened glass where it is not necessary and by doing so increases the price by approx. 25%.
David23/07/2018
The trader replied (on 14/08/2018)
We have over 50 years experience in the window industry. Our products are tested to a high standard and to the relevant industry standards. We offer the best items to suit our consumers needs. The window is not faulty. We have been out to see the window and it functions correctly, is fit for purpose and correctly fitted. The window was fitted 4 years & 8 months ago. The window has one broken piece of glass (a double glazed unit) out of the 8 panes in the window. We do not believe it can be proven how it got broken. Glass is a breakable item that is never covered by any guarantee with any company due to the reason - it is breakable. Double Glazed Units have a 5 year guarantee period against breaking down where the outer seal breaks down letting air in causing condensation to form between the glass panes. This window was ordered and fitted before the 10 year insurance backed guarantees were compulsory. Insurance backed guarantees protect customers but can only be used if the installing company is no longer trading but it would not cover a broken glass pane. We fit toughened glass as standard, with no additional expense to our customers. The reason is always clearly explained to customers and customers can choose to go with standard 'annealed' glass if they prefer and guidance regulations will permit it to be fitted. Matters are now being addressed by the Ombudsman. J Yeoman W J Richardson Glazing Ltd
Professional
Customer Service
Quality
Value
I have no hesitation in recommending W.J. Richardson Glazing LTD. Great couple of guys who did the work and very knowledgeable about what was required when putting up our conservatory.
Graham, Kent16/07/2018
Would highly recommend
Customer Service
Quality
Value
Front of house bay windows. Price quoted is price paid. Very professional. Very pleased with final product.
Simon, Kent01/07/2018
Professional.
Customer Service
Quality
Value
Good communication. Excellent customer service, no fuss. Job done really well. We had building works going on too that impacted on the windows, this caused complications. WJRG made this easy to deal with.
Hema, Kent05/06/2018
Efficient
Customer Service
Quality
Value
Efficient, excellent work standard. Friendly and tidied up after completion.
E.A, Kent05/12/2017
The trader replied (on 14/08/2018)
Thank you for your comments they are very much appreciated
Fantastic new windows
Customer Service
Quality
Value
We are over the moon with our new windows! Great service from a professional company and I would most certainly recommend them!
Hayley, Kent27/11/2017
The trader replied (on 14/08/2018)
Thank you for your comments and we really appreciated your positive feedback
Great company
Customer Service
Quality
Value
Great looking windows and expertly fitted. Friendly and helpful fitters. Will certainly use them again. Superb job!
Alan, Surrey07/07/2017
The trader replied (on 14/08/2018)
Thank you for taking the time to leave your feedback it is truly appreciated
First class job.
Customer Service
Quality
Value
Very neat and tidy job. Staff excellent and helpful from beginning to end of project.
Anthony, Kent13/06/2017
Excellent job.
Customer Service
Quality
Value
We had our glazed window panels at the front of the house. These had become full of condensation. From the first visit by a member of the company to the actual fitting, we were impressed with the helpfulness, the excellent actual fitting, and the knowledge of the staff. We are delighted with the new panels. Everything was extremely efficiently done, and a very clean and neat job completed. Would thoroughly recommend them.
Helen, Kent06/06/2017
Brilliant job
Customer Service
Quality
Value
Very professional and thorough job. Punctual, polite and tidy. Would definitely recommend.
Charlotte, Kent16/05/2017