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Trusted Traders

W J Richardson Glazing Ltd

Logo on white
Opening Hours
Today - 08:00–16:00
  • Monday 08:00–16:00
  • Tuesday 08:00–16:00
  • Wednesday 08:00–16:00
  • Thursday 08:00–16:00
  • Friday 08:00–16:00
  • Saturday 08:00–16:00
  • Sunday - Closed
Profile thumb double glazing installers in west wickham near bromley in kent

4.8

39 Reviews

About

Double Glazing Installations & Fittings in West Wickham, Kent

Enhance your home today ! W J Richardson Glazing Ltd offer a variety of double-glazing installations, carrying out Double Glazed door and Double Glazed window fitting to the highest of standards in West Wickham, Kent, and surrounding areas. Read over our many testimonials to see what our customers have to say about us.

Professional & Reliable Double Glazing near Bromley

W J Richardson Glazing Ltd have two teams of permanent fitters who carry out all of our windows, doors, and conservatory installations. Courteous and polite, with many years of experience, our installers are highly trustworthy and only use the finest quality products to guarantee the very best finish.

Take advantage of our free no-obligation quotations today. We offer an in-depth survey of the work required, and give you tailored advice.

As a family-owned firm, we don’t believe in high pressure sales, and we never subcontract.

What we do

  • Double glazing

    • Double glazing installation
  • Glaziers

    • Replacement window services and repairs
    • Double glazing repair
    • Glass boarding up and replacement
  • Conservatories

Customer reviews

Reviews summary

4.8
39 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
Very happy
Customer Service
Quality
Value
Second time we have used the company and both times have been successful. Work carried out to a high standard and reliable and friendly service.
Customer in Greater London13/02/2019
Friendly, helpful, good price and a neat finish
Customer Service
Quality
Value
Picked from the Which? Trusted Traders list, WJ Richardson Glazing is one of six companies I asked to quote for replacement windows. Their friendly and helpful approach was clear from the start when measuring my windows and explaining how a problem window could be successfully replaced despite a pipe passing through the frame (some companies felt this was going to be difficult). My many questions were answered clearly and patiently when I visited their showroom shop to look at demonstration windows. Their quotation was the clearest I received, with each window priced individually, and a total price very similar to the other companies. There was no sales pressure at any stage and it was a pleasure to deal with WJ Richardson Glazing. Just a few weeks after ordering my new windows were installed with the team taking great care to achieve a very neat finish inside and out despite having to work in bitterly cold weather. All went well, including the difficult parts of the job, and I'm very pleased and impressed with the finished result. I'm very happy to recommend WJ Richardson Glazing.
Customer in Greater London04/02/2019
Excellent customer service
Customer Service
Quality
Value
Excellent customer service. Very courteous, helpful staff. The work undertaken (replacement windows and door) was completed to a very high standard. Replaced a broken tile when the old window was taken out - resolved satisfactorily. Aftercare was offered should the need arise. Use this firm with confidence.
Customer in Greater London20/12/2018
Excellant Service
Customer Service
Quality
Value
The replacement conservatory was installed in a professional manner by a very experienced team who took a great deal of pride in a job well done. The work was very neat and resulted in a product that we are very pleased with and was done at a competitive price. The team were very helpful and nothing was to much trouble. We have since had the three windows in the front of the house replaced and again we could not fault the workmanship. When the team were giving the windows a final clean they noticed that one window had a blemish inside the sealed unit. This was reported back to the office and a replacement window is on its way. A good aftercare service Once again a very professional job carried out by friendly installers. Two great jobs, thank you.
Customer in Greater London22/11/2018
My review
Customer Service
Quality
Value
Windows.
Joan, Kent10/10/2018
The following complaints about this company has been escalated and submitted to the Dispute Resolution Ombudsman
Customer Service
Quality
Value
In my opinion, this company’s windows are ‘not fit for purpose’ (sub-standard) under the requirements of consumer law (the sale of goods and services Act/s). This company refuses to fulfil its obligation to ‘repair or replace’ the faulty windows they supplied and installed as required by consumer law. (the sale of goods and services Act/s). By its own admission this double-glazing company refuses to cover or include glass under its warranty/guarantee. At the point of sale this company claims to provide within the price a 10 years insurance backed warranty/guarantee but fails to provide one. This company has refused to honour the obligations of its ‘own’ 5 years warranty/guarantee when called to do so. Contrary to their responsibilities under consumer law this company tries to back off any warranty claims to its manufacturers. Contrary to their responsibilities under consumer law this company claims they cannot fulfil their warranty obligations when a manufacturer goes out of business. Unknown to its customers this company installs toughened glass where it is not necessary and by doing so increases the price by approx. 25%.
David23/07/2018
The trader replied (on 07/11/2018)
We have over 50 years experience in the window industry. Our products are tested to high standards and to the relevant industry standards. We offer the best items to suit our consumers needs. The window is not faulty & upon inspection it functions correctly, it is fit for purpose and correctly fitted. The window was fitted nearly 5 years ago. It has one broken piece of glass - out of the 8 panes in the window. We do not believe it can be proven how it got broken. Glass is a breakable item that is never covered by any guarantee with any company due to this reason. Double Glazed Units have a 5 year guarantee period against breaking down where the outer seal breaks down letting air in causing condensation to form between the glass panes. It was ordered and fitted before the 10 year insurance backed guarantees were compulsory. IBG's protect customers but can only be used if the installing company is no longer trading but they would not cover a broken glass pane. We fit toughened glass as standard, with no additional expense to our customers. The reason is always clearly explained to customers and customers can choose to go with standard 'annealed' glass if they prefer and guidance regulations will permit it to be fitted. This matter was recently submitted to the Dispute Resolution Ombudsman who felt the complaint was handled correctly and fairly, so they have closed the file with no further action required. J Yeoman W J Richardson Glazing Ltd
Professional
Customer Service
Quality
Value
I have no hesitation in recommending W.J. Richardson Glazing LTD. Great couple of guys who did the work and very knowledgeable about what was required when putting up our conservatory.
Graham, Kent16/07/2018
The trader replied (on 07/11/2018)
Thank you for taking the time to submit your review it is greatly appreciated
Would highly recommend
Customer Service
Quality
Value
Front of house bay windows. Price quoted is price paid. Very professional. Very pleased with final product.
Simon, Kent01/07/2018
The trader replied (on 07/11/2018)
Thank you for taking the time to give us a 5 star review
Professional.
Customer Service
Quality
Value
Good communication. Excellent customer service, no fuss. Job done really well. We had building works going on too that impacted on the windows, this caused complications. WJRG made this easy to deal with.
Hema, Kent05/06/2018
The trader replied (on 07/11/2018)
Thank you for your review , it was a pleasure to work for you
Efficient
Customer Service
Quality
Value
Efficient, excellent work standard. Friendly and tidied up after completion.
E.A, Kent05/12/2017
The trader replied (on 14/08/2018)
Thank you for your comments they are very much appreciated