West London Gas Ltd

Dear Andrew Here is my feedback on the installation of my Worcester 400 18 system boiler. I was very pleased with the way the work was carried out. From the start, clear advice was given on the types of boilers available and the different options such as wall mounted or free standing. The installation was carried out as scheduled and through the hard work of your engineers the extra day set aside to deal with any unforeseen difficulties was not required. I cannot praise your engineers highly enough. They worked virtually non stop on what was potentially a tricky installation. At the end of both days they did a thorough job of tidying up and took away all the resulting 'rubbish' and debris. At all times they were very polite and took care to ensure my two cats did not get out onto the front road. I appreciated this and felt free to leave them to get on with the job. When the installation was completed clear instructions were given on how to operate the new boiler. A very thorough check was made that everything was in working order. I was also given reassurances that they would come back even over the weekend if necessary if I had any problems. I have used West London Gas for many years and have every confidence in them. If I have had any problem with my old boiler an engineer would come round at short notice to sort it out. Best wishes Mavis Holt

I have used West London Gas Limited based in Boston Manor, Brentford for both my son's boiler (installing & annual service) and decided to also ask them to service my own boiler. The booking was very efficient, time & date confirmed in email & text. Engineer arrived at the appointed time and carried out the work in a friendly and efficient manner. I would definitely use West London Gas Limited again and would be happy to recommend to friends & family

West London Gas has been to us several times over the past few years, to service boilers and also to repair a boiler which had stopped working. We have found the engineers to be efficient, quick and cheerful every time they have come. Booking is easy.

The boiler was repaired and some parts were replaced. The work was completed according to schedule. The workers were polite, knowledgeable and highly professonial. There was minimum disruption and no mess left behind. Despite the Chiristmas and new year break, the manager Andrew Scrimgeour agreed to undertake the work as soon as possible. The engineer Jonathan knew exactly what was required and completed everything on time. There was excellent communication before, during and after completeion of work. Based on my experience, I strongly recommend West London Gas Ltd.

Andrew arranged for a repair to our boiler at very short notice despite us not being a client of theirs previously, Jonathan attended as planned and identified a faulty heating pump, explaining and showing me the problem and what was required to resolve it, he replaced it within a few hours and restored the heating and hot water to our house. Later that day another fault occurred with the boiler, not related, it is an old boiler, a call to Andrew late Fri evening quickly identified what the problem was, although he couldn't get anyone to us until Monday, as his staff were all pre-booked, he kept up communication with us via text over the weekend. Monday morning Peter arrived as scheduled and quickly identified the fault, he carried our repairs and left all in working order. I would highly recommend West London gas, very knowledgeable, friendly staff, responsive and communicative, they saved what could a been a very cold Christmas!

They came to disconnect two large, old gas fires, cut and cap the pipes. Gave advice over phone (about gas fire safety issues) which was useful, came promptly, very pleasant workman who did the job in about 25-30 minutes and also helped move the two heavy fires when the scrap dealer came to take them away, which was much appreciated. The finish was very neat and slightly. Would certainly recommend and will use again.

Our gas hob was leaking. West London Gas provided an excellent service. Replied to my initial email very promptly, made an appointment within a few days, the engineer turned up on time and immediately diagnosed and fixed the hob. He explained the whole procedure clearly. Very, very pleased with their service.

Brought in to service two gas fires. One inset, the other a normal large gas fire. Professional from start to finish. Will be using again.

I finally decided to service my boiler after some years of installation. I chose this service provider on a friend's recommendation. - Painless to book service via phone call - Kept informed of who was going to attend and timely reminders for when service was due. - On the day tracking service provided to show where the service engineer was - Professional service Friendly, knowledgeable and fast professional work in servicing the boiler. Fingers crossed, trouble free until the next service the following year!

We have been West London Gas Limited customers for a few years, we have done regular maintenance jobs but also replaced the boiler through them and fixed the thermostat. Compared to other suppliers we have tried in the past, West London Gas Limited has always delivered quality work, which lasted for years and did not need fixing, we also appreciate their transparent pricing policy and above all their availability to intervene by phone or in person even at short notice - always in a processional and very courteous manner.