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Endorsed by Which?
West Norfolk Glass Ltd
Opening Hours
Today - 08:00–17:00
- Monday 08:00–17:00
- Tuesday 08:00–17:00
- Wednesday 08:00–17:00
- Thursday 08:00–17:00
- Friday 08:00–16:00
- Saturday 08:00–12:00
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Established in 1967 and founding members of the Glass and Glazing Federation, we are a Which? Trusted Trader since 2019 and experts in quality double glazing windows, doors and conservatories.
As a second-generation family firm, we've been helping Norfolk's homeowners to improve their properties for 56 years and our business has developed alongside the evolution of the double-glazing industry.
We now provide a wide range of high-quality glazing products for customers across East Anglia including industry leading products such as Bygone vertical sliding sash windows, secondary glazing for period and listed buildings, contemporary aluminium frames, bi-fold doors and conservatory replacement roof systems.
All of our installations come with a minimum 10-year insurance-backed guarantee and we are proud to be our customers' first choice for replacement glazing.
What we do
Glaziers
- Aluminium Windows
- Double glazing installation
- Double glazed units
- Sash windows
- Timber windows
- UPVC Windows
- Double glazing repair
- Glass boarding up and replacement
- Replacement window services and repairs
- Stained glass
- Triple Glazing
- Window consultants
Double glazing
- Double glazing installation
- Double glazing repairs
- Double glazing suppliers
Doors
- Aluminium doors
- Composite doors
- UPVC doors
- Orangeries
- Bi-fold doors
- French doors
- Front door
- Patio doors
Roofers
- Roofline
- Cladding
- Guttering, fascias and soffits
- Conservatory roof conversions
Building construction contractors
- Porches
- Canopy
Conservatories
- Conservatory Roof replacement
- Conservatory repairs
- conservatory roof conversions
- conservatory roof insulation
- Sun Lounge
Builders
Scaffolds and work platform erectors
Garage door repairs and installation
More Services
- cladding
- lantern lights
- orangeries
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
58 reviews
Recommended
Recommended
by 97% of customers
Sort by
Window, door, and misc. little jobs
Customer Service
Quality
Value
Skilled craftsmen replaced an upstairs window and back door, and three other small jobs. Good quality materials, and good craftsmen. What else would you want?
David in Norfolk
, work completed
Recommended
Very happy
Customer Service
Quality
Value
Had a back door and side window fitted. It looks fantastic we couldn’t be more pleased. Installers were very helpful and polite left everything very clean and tidy. Arrived on time as arranged. Would highly recommend this company and all involved. Thank you
Customer in Norfolk
, work completed
Recommended
Great care taken and tidy work
Customer Service
Quality
Value
I have just had large windows and a french door replaced on my pool room. I have used this company before and cannot recommend them highly enough. The windows look great and were fitted with great care, the fitters were professional, pleasant and left no mess afterwards - a good job done.
Shirley in Norfolk
, work completed
Recommended
Great
As soon as I signed the acceptance of the quote, I was kept informed and I was told when the installation date would be. This happened on the date which was quoted. The installers were polite and followed the instructions I had discussed with the Sale Representative. The installers kept me informed as the work progressed. Although the contract could have been difficult there was no "sharp intakes of breath"; and the work progressed at a tidy and efficient state. Full marks to the company and its employees.
Rae in Norfolk
(Reviewer did not use service)
Recommended
Excellent service
Customer Service
Quality
Value
West Norfolk Glass fitted a new front door and a set of French windows -- excellent service from start to finish. Very helpful with advice in choosing the products, turned up right on schedule to do the installation, were friendly and tidy throughout and cleared up perfectly. I'm delighted with the quality of the work, it all looks beautiful. I can't recommend them highly enough!
Customer in Norfolk
, work completed
Recommended
Having a new front door fitted
Customer Service
Quality
Value
Having a quality front door fitted was always going to be worrying, however, the guys from West Norfolk Glass arrived and got on with the task in hand. They explained what they were doing and proceeded with the installation. The finished product was installed professionally and tidied up as they went. They then explained how the locking mechanism worked and after a demo, I tried this myself and although complicated I was confident with this operation. I am very impressed with the finished product and would not hesitate to use Norfolk Glass again.
Customer in Norfolk
, work completed
Recommended
Bay window and front door
Customer Service
Quality
Value
Could not fault the service. Fitters very polite and cleaned up after themselves. Carefully removed existing windows and door so no need to redecorate.
Customer in Norfolk
, work completed
Recommended
Replacement conservatory and windows.
Customer Service
Quality
Value
All the representatives and fitters in the company were excellent. They were efficient, thoughtful, hardworking and extremely helpful. They were reliable, friendly and trustworthy. The result of the work was outstanding, and has transformed our house. I would recommend this company without hesitation.
David & Sandra in Norfolk
, work completed
Recommended
Perfect
Customer Service
Quality
Value
We had our whole bungalow done with soffits, drainpipes, windows and 2 doors. This was all done in 5 days. The fitters, Richard and Ryan were excellent, they worked so hard in very hot weather and torrential rain and did an absolutely amazing job. Thank you both. They are a credit to the company and I have no hesitation in recommending West Norfolk Glass. Thank you all so much.
Customer in Norfolk
, work completed
Recommended
More than happy
Customer Service
Quality
Value
Needed a new side door on garage and we had a back door fitted by West Norfolk Glass which we were pleased with so contacted them again. They didn't let us down and did another excellent job. The fitters were very pleasant. We are so impressed with the company that later in the year they will be coming to change the windows and roof on our conservatory. I can't recommend them highly enough.
Dawn in Norfolk
, work completed
Recommended
Conservatory roof; front door and garage door
Customer Service
Quality
Value
Very pleased with the quality of completed work; trustworthy and helpful team. Would recommend and will certainly be calling on WNG again.
Customer in Leicestershire
, work completed
Recommended
Conservatory
Customer Service
Quality
Value
From start to finish excellent service. All concerned we’re polite and very helpful. Very impressed with the finished product. Would recommend West Norfolk glass without hesitation. Big thanks to all who made our project possible.
Kevin in Norfolk
, work completed
Recommended
A lovely job.
Customer Service
Quality
Value
We had 3 windows replaced in our cottage and were rather worried the plastic wouldn't blend with other wooden windows but we needn't have been concerned as they are brilliant! Richard measured up very well and the heritage colour matched really well with our others and looks fantastic! We are very pleased and now want more!
Customer in Norfolk
, work completed
Recommended
Replacement cottage windows
Customer Service
Quality
Value
We recently used West Norfolk Glass to replace all of the windows in our old cottage with new PVC wood effect windows. The salesperson was extremely helpful and courteous, the communication from the office was very clear and efficient, and the price was reasonable. The team arrived exactly when they said they would and were extremely courteous, friendly and helpful. They kept everything clean and tidy and although there were a couple of problems with 2 windows, they alerted us to this, made sure everything was secure, and assured us they would be rectified - which they were a couple of weeks later. I can't fault their service or the final product - in fact the cottage looks way better than it did before! And I have no hesitation in recommending them.
Bernadette in Norfolk
, work completed
Recommended
Good reliable local company
Customer Service
Quality
Value
I always try to go to local businesses rather than national faceless corporations. I’m glad I used West Norfolk Glass for 2 replacement doors and 5 windows. The fitters were polite and left the place tidy and although there were a couple of snags with the order everything was put right to my satisfaction. I would definitely recommend this company.
Customer in Norfolk
, work completed
Recommended
Excellent job from start to finish.
Customer Service
Quality
Value
We wanted to make our conservatory into a room we could use comfortably all year round. We had an idea of what we wanted to do, but Richard quickly pointed out the disadvantages and then suggested the option of triple glazing. The original windows were simply exchanged for triple glazed ones. The work was done during heavy snow, but completed on time. We are thrilled with the result. We sat in the warm in sub zero outside temperatures watching the snow fall. Exactly what we hoped for.
Customer in Norfolk
, work completed
Recommended
Fantastic service cannot recommend highly enough
Customer Service
Quality
Value
From start to finish a reliable, friendly and professional service. Lots of helpful responses to questions regarding the installation and the installers were so efficient and friendly. We would definitely use this company again.
Customer in Norfolk
, work completed
Recommended
New front door
Customer Service
Quality
Value
This is a highly professional company and I cannot fault their processes from the start to the finish. Everyone is courteous and professional and there is no ‘hard sell’ from them and no pressure to make a decision, The guys arrived on time, the door was fitted quickly, without fuss and everything was cleaned so no mess was left. I would recommend this company without hesitation.
Customer in Norfolk
, work completed
Recommended
Very professional company
Customer Service
Quality
Value
The quality of materials and workmanship was excellent and the whole process of measuring, quotation and fitting of our windows was very easy and efficient. All the staff were extremely friendly, courteous and professional, and took great pride in their work, so I would have no hesitation in recommending West Norfolk Glass Ltd. to other prospective customers.
Customer in Norfolk
, work completed
Recommended
Guttering replacement
Customer Service
Quality
Value
We have used West Norfolk Glass for work in the past so were aware of their attention to detail and standard of work. They arrived on time and completed the work in the time they said it would take. Their employees were courteous and efficient taking care on delicate services when replacing the guttering in those areas. They did not leave any mess behind and left the area clan and tidy. Highly recommended.
Customer in Norfolk
, work completed
Recommended
Outside Porch
Customer Service
Quality
Value
The design of the porch was tricky and I was impressed with their attention to detail. The installation was professionally carried out and the team even suggested a minor but important cosmetic change to the design which has markedly improved the exterior look of the porch. The installation itself did not go according to plan as several minor fittings were incorrect and a side double-glazed glass panel had got broken in transit. This did not faze the installers who merely made up and secured in place a temporary single glazed panel which did not inconvenience us at all. The new panel and correct fittings were delivered 2 weeks later and installed satisfactorily and quickly. We are very very pleased with the quality and overall look of the porch.
Customer in Norfolk
, work completed
Recommended
Replacement doors and windows
Customer Service
Quality
Value
We have used this company previously to do some repairs. When we decided to replace the doors and windows we obtained 3 quotes. West Norfolk Glass was the one we chose between 2. The other company we discounted quoted nearly £25000 to do the same job!!! From the initial call, representative coming round, surveyor and fitting teams have all been very polite and professional. Installation dates were agreed and fitters arrived on time. From start to finish of the installation, the fitters did their job professionally and with good humour. We are very pleased of the job that has been done and we would definitely recommend them.
Customer in Norfolk
, work completed
Recommended
A very professional job
Customer Service
Quality
Value
West Norfolk Glass replaced all the glazing and roof to one conservatory and replaced an old polycarbonate roof to a second conservatory room. They were very professional and helpful, from the initial quote to the final installation. Installation started on the day quoted and was completed with the time period estimated. The installation team was excellent, always keeping us informed on what they were doing and programming the work so as to cause the least disruption. We are very pleased with the result and would not hesitate to recommend them.
Customer in Norfolk
, work completed
Recommended
Satisfied customer
Customer Service
Quality
Value
I chose West Norfolk Glass Ltd because I had used them before and was completely satisfied with their attention to detail. Our recent full replacement windows and door purchase went without problems and was completed in accordance with the agreed cost and programme.
Customer in Norfolk
, work completed
Recommended
Excellent work
Customer Service
Quality
Value
Company arrived on date given, the two installers were very polite and removed my old front door. New double door installation was very smooth and professional, completed in one day, area was left clean and tidy. Communication was excellent. There was a small issue a couple of days after the installation, however, this was rectified straight away.
Customer in Norfolk
, work completed
Recommended