I asked Mark at very short notice to fit a new boiler for my elderly parents when their original boiler failed the gas safety inspection. I have previous experience of Mark's excellent workmanship in our own home; hence, I trusted him to do the work for my parents. Mark rearranged his schedule to fit the new boiler as soon as possible. Mark and his team worked incredibly hard to ensure the work was completed within a day and with minimal disruption and stress to my parents. On completion of the work, a family member commented that "Mark has left the place spotless. You wouldn't know they'd been". The new boiler is working well, Dad is hugely relieved. Thank you Mark from Mum, Dad and all the family.

Excellent service. Have been trying to find a good plumber for ages and am delighted to have finally found one! Having come out to look at the job, he gave me a good quote which he kept to when he returned. Mark was tidy, informative, and did a brilliant job. Highly recommend this plumber.

Mark was reliable, courteous, tidy, and quick as ever - highly recommended. Job was to fix a problem caused by someone else's work and has been successful.

Mark worked exceptionally well to work out the best solutions to our need for a new boiler without disrupting the rest of the house and plumbing. This used a series of wifi units to great effect. The boiler replacement was not straightforward due to age and space constraints but the end result was excellent. Mark communicated well at all stages and was great at keeping the house clean and tidy. I think the key element for me in deciding on Mark for the work was the way he ensured he understood the system and my requirements. I would use mark again for any work required.

Good reliable service. Gives you confidence he knows what he is doing and explains things very clearly. Responds promptly to messages. Would be happy to recommend to anyone.

Mark regularly services our CH boiler and gas fire. He has also carried out repairs in the past as he did on this occasion. As always, his problem-solving skills came to the fore and he was able to diagnose the issue and come up with a simple solution which has been successful.

Came at short-notice. Simple problem to diagnose and fix, repaired quickly. Cost less than expected. Respectful, tidy, and good communication as ever. Even asked if I wanted to keep the old corroded parts of pipe.

Mark (Willis-West) impressed at his initial visit to the site with his knowledge of possible problems and solutions to the replacement boiler installation. He provided a variety of options in his quote which was helpful in informing my decision on which boiler would be best for our particular requirements. Mark organised the necessary scaffolding for the work and a timescale for its installation/removal, and the actual boiler installation itself. Mark was helpful in offering to chase up the scaffolding firm in the event of the scaffolding not being removed at the agreed time, although this wasn't necessary, as it turned out. Mark and his colleague Davie attended the site on the agreed date and worked steadily almost without a break to complete the work in 1 day rather than the 2 days which had initially been pencilled in. They were both pleasant and courteous and took care to keep the flat clean and tidy throughout. I was kept well informed before, throughout and after the installation and Mark was very helpful in resolving an issue with the payment for the job caused by me inadvertently making a duplicate payment which was refunded very soon after Mark's intervention. I am very pleased indeed with the new boiler and with Mark and Davie's efforts on the day. I wouldn't hesitate to recommend Willis-West to anyone considering similar work and I shall continue to involve Mark in the ongoing servicing of the boiler.

I have used Willis-West Plumbing for over 5 years and Mark provides nothing but excellent service. He is always professional, upfront and honest with the work being performed. On this occasion, Mark serviced the boiler and managed to fix the very annoying and persistent noise coming from my water heater - for free! Highly recommended!

Mark has been servicing our CH boiler and gas fire for some years now. He has also carried out another repair on our disappointingly reliable Vaillant boiler. On this occasion, there was a fault with the boiler that was not straightforward to diagnose but Mark and his colleague went through the possibilities systematically, identified the issues, advised what was required, gave a price for parts and labour, and as soon as the parts were available, returned to carry out a successful repair with the minimum of fuss. I would have no hesitation on recommending Mark for any CH-related work.