Endorsed by Which?

Willis-West Plumbing & Heating Ltd

5.0

63 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Willis West Plumbing & Heating LTD
A small local business with over a decade of knowledge and expertise required to ensure that you receive nothing but the best service.
Mark has built the company reputation through safe and professional workmanship and high customer satisfaction. He strives on being loyal, committed and presently available on the job.

What keeps this small business a success is word of mouth which is reflected in the 5 star reviews over 3 platforms including; Which, Checkatrade and Yell.

Willis West Plumbing & Heating specialise in full central heating systems, general plumbing and maintenance and repairs of all gas appliances. After becoming a Worcester Bosch Accredited Installer, Willis West are able to offer the market leading boilers and accessories at the best price with long warranties as peace of mind.

For more information or to obtain a free, no obligation quote, please contact Mark and I will be glad to help.

What we do

  • Boiler, central heating and gas engineers

    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas cooker repair
    • Gas emergencies
    • Boiler installation
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Gas installers

    • Gas Fires

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
63 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Boiler replacement
Customer Service
Quality
Value
We were more than delighted with the service we received. Willis-West took full account of our needs and went far beyond the minimum to respond to them. The engineers were most punctual, most tidy and clearly were very expert in what they were undertaking. Various historical issues arose in the process of installation (our house is quite old) but they were addressed most professionally and with full consultation with us. I can fully recommend Willis-West without any reservation.
Customer in East Dunbartonshire Council Posted on 30/11/2023 , work completed 30/11/2023
Excellent service
Customer Service
Quality
Value
Mark’s responsiveness and communication were excellent. Arrived on time, quickly assessed the problem with our boiler and resolved it - something a number of other engineers, including from Scottish Gas, had failed to do. We are more than happy to continue to use his services and recommend him to others.
Customer in Stirling Posted on 12/11/2023 , work completed 09/11/2023
The trader replied (on 18/11/2023)
Thanks a lot for your positive review and so glad I could offer a solution to your ongoing problem. A pleasure to help and look forward to future work for you both. Thanks Mark
Totally satisfactory job delivered in a professional and friendly manner.
Customer Service
Quality
Value
Mark was asked to service our gas boiler and investigate the control system which had stopped working properly. He clearly communicated the issues he found and worked through a properly costed and commercial solution to them. He never overpromised and always turned up when he said he would - the live tracking of his arrival time was extremely helpful. Boots off at the front door was a good first impression and was a sign of how tidy he left things. I would have no hesitation in recommending Mark and will use him again.
Customer in Glasgow City Posted on 04/08/2023 , work completed 31/07/2023
Great work great communication
Customer Service
Quality
Value
Great communication before the job, excellent timekeeping and a really well done, very tricky job. Mark was very respectful and explained everything well before proceeding either the sort. The kitchen was left immaculate. 5 Stars!
Customer in Glasgow City Posted on 07/06/2023 , work completed 07/06/2023
Excellent work by professionals
Customer Service
Quality
Value
Mark and apprentice Michael carried out work on our central heating system This included a cleanse of the system, installing a magnetic filter and replacing a radiator Both had excellent communication, were punctual, respectful and professional. Mark was very patient and communicated with me before and after the job. Will certainly use this company in the future and would not hesitate to recommend to anyone.
Customer in East Dunbartonshire Council Posted on 26/05/2023 , work completed 23/05/2023
The trader replied (on 02/06/2023)
Hi, Thanks for your great review and glad we could help with your central heating issues. It was a pleasure to work for you and look forward to seeing you for the next job. Thanks again. Mark
Quick, friendly and efficient service
Customer Service
Quality
Value
This is the annual service to our central heating boiler which Willis West fitted in 2017 and has serviced each year since. As usual a prompt reminder and flexible appointment. A punctual, friendly and efficient operation. Excellent.
Jim in East Dunbartonshire Council Posted on 15/03/2023 , work completed 15/03/2023
excellent service
Customer Service
Quality
Value
I’ve found Mark of Willis West Plumbing & Heating to be someone you can rely on. He responds to phone and email messages in good time and does what he says he’s going to. He’s been very helpful with issues I’ve had in my property, willing to find a fix to trickier problems. Other tradesmen I’d spoken to were reluctant to take on a piece of work I needed done but Mark was able to come up with a solution and carry it out. Doing the job, he kept in mind the end result I was hoping to achieve and did this while keeping disruption to a minimum. The job required other tradesmen and Mark organised this too. I’ve been very happy with the support I’ve received from Mark and would continue to look to him in future.
Customer in Glasgow City Posted on 19/09/2022 , work completed 17/08/2022
Professional and efficient
Customer Service
Quality
Value
Excellent service offered by Mark and his colleague. Mark was quick to answer my email messages and very professional. I had my boiler serviced and Mark also took time to check a leaking radiator. Very happy with the service provided and will definitely be using Willis-West Ltd again.
Customer in Glasgow City Posted on 23/08/2022 , work completed 09/08/2022
Highly recommended! Excellent work and great communication
Customer Service
Quality
Value
Mark has provided a superb service. It was a long and complicated job - the old boiler needed changing along with the gas supply pipes, and the piping to the radiators. He also did a thorough check of the existing radiators. He removed all bathroom fittings so tiling work could be done, then reinstalled them, solving a problem with the position of the toilet cistern in the process. He also put in a new gas hob, kitchen sink and taps, and resolved a problem with the position of some of the kitchen piping. He installed new plumbing for a washing machine where there was none before. Mark has been reliable and flexible throughout, happy to co-ordinate his work with other tradesmen throughout the process. He's also been happy to accommodate changes to the original plan along the way. Where a small leak occurred into the downstairs flat, due to the old plumbing being replaced, he was proactive and quickly resolved the issue, communicating with all concerned and ensuring the problem was resolved. He's provided helpful advice along the way and his communication's been very good. I've been away for parts of this work and knowing I can rely on him has made a big difference. I'll be using his services again in the future.
Customer in Glasgow City Posted on 27/04/2022 , work completed 26/04/2022
The trader replied (on 09/05/2022)
Thanks so much for taking the time to leave this excellent and lengthy review. It has been a pleasure to be involved in this project of yours and although it has been long and complicated it has been very enjoyable and you have been a privelege to work for. I look forward to seeing you again and working for you again in the future. Cheers. Mark
Excellent service
Customer Service
Quality
Value
We had to upgrade our very old boiler in our flat so got in touch with Mark at Willis West to install a new one. I couldn't be happier with the quality of work done and the friendly service provided by Mark. An expert in his trade, always booked up (if your tradesman offers every available slot in the week then I'd be concerned!) and easy to work with. Highly recommend.
Customer in Glasgow City Posted on 09/03/2022 , work completed 18/01/2022
The trader replied (on 09/05/2022)
Thanks for taking the time to leave a review for Willis West and for myself. Always a pleasure to make customers happy and is part of the job satisfaction. See you for the boiler service if you don't need anything before then. Cheers Mark