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B&Q kitchens review: units, service and installation
We put B&Q kitchens through our rigorous lab tests and also surveyed Which? members about their kitchens, including those who'd bought from B&Q.
B&Q sells a wide range of traditional, contemporary and Shaker-style kitchens under its GoodHome brand.
We assessed two of B&Q’s kitchens – the GoodHome Caraway and GoodHome Caraway Innovo, which was created specifically for handleless kitchen cabinets.
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B&Q kitchens overall scores
We tested 19 kitchen ranges from various brands, giving them an overall score based on their performance in the lab and customer ratings.
The top-scoring kitchen achieved 81% overall, while the lowest-scoring kitchen earned 59%.
Log in now or join Which? to reveal the results for B&Q.
Unit | Overall score | Lab assessment score | Brand customer score | Customer service | How well the kitchen lasted |
|---|---|---|---|---|---|
| GoodHome Caraway Innovo | |||||
| GoodHome Caraway |
Table notes: The overall score is based on the lab assessment of the units (60% weighting) and the feedback the brand received in our customer survey (40% weighting), which incorporates the customer score, plus ratings for the level of customer service and how well the kitchen lasted.
To see how B&Q's fitted kitchens compare with other leading brands we reviewed, visit our best and worst kitchen brands page.
B&Q kitchen lab assessment score
We assessed B&Q's GoodHome Caraway and Caraway Innovo units in our lab to find out how well they stand up to everyday use.
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| Unit | Lab assessment score | Quality of units | Loading shelves | Drawers and runners | Hinges |
|---|---|---|---|---|---|
| GoodHome Caraway Innovo | |||||
| GoodHome Caraway |
Table notes: Lab assessment scores are calculated based on a kitchen’s performance in 19 tests across four key areas - quality of units, loading shelves, drawers and runners and hinges. Ratings are combined to create an overall assessment score.
Find out how we test kitchens in our lab.
B&Q kitchen customer survey score
We also asked Which? members to rate their kitchens, and the standard of customer service they had received from their kitchens’ brand.
Log in now or join Which? to find out what B&Q customers told us.
| Customer survey category | Scores and ratings |
|---|---|
| Customer score | |
| Customer service | |
| Quality of cupboards, doors, drawers and worktops | |
| Quality of finish | |
| How well cupboards, doors, drawers and worktops lasted | |
| Value for money |
Table notes: Based on the responses of 133 B&Q customers in an online survey of 4,378 Which? members conducted in January and February 2023. Customer score is a combined score based on customer ratings of satisfaction with their kitchen and likelihood of recommending to a friend. Customers also rated other aspects of the service, shown as star ratings.
How to choose the best kitchen worktops, cabinets and doors for your home.
B&Q kitchen installation
Fitting a B&Q kitchen yourself
Both of B&Q’s units come flat-packed. Our labs tried installing both kitchens to assess the ease of the process.
Log in now or join Which? to find out how easy it is to fit a B&Q kitchen yourself.
Does B&Q install kitchens?
Yes. B&Q has an optional fitting service, where the entire process is managed and carried out by B&Q fitters, at an extra cost.
Alternatively, you can buy your fitted kitchen from B&Q and hire your own installer. To find a reliable fitter for your B&Q kitchen, use our free Which? Trusted Traders service.
B&Q kitchens: services and guarantee information
Does B&Q have a kitchen planner/design service?
Yes, it has a free design service in-store. You can also book a virtual planning appointment online.
To get started, B&Q has an online Room Visualiser where you can try out different layouts, colours and styles. You can also look around its virtual showroom online.
Does B&Q sell kitchen appliances, flooring and tiles?
Yes. It sells large kitchen appliances from a range of brands, as well as kitchen flooring and wall tiles, all fitted at extra cost. Visit our kitchen reviews and advice to find the best kitchen appliances for you.
B&Q kitchen guarantees
B&Q offers a 25-year guarantee on its GoodHome kitchen cabinets. The guarantee also applies to door and drawer fronts, cabinet panels, cornices, pelmets, plinths, hinges, worktops and drawers.
It excludes appliances (manufacturer specific), taps, sinks, internal and external storage, bins, cabinet accessories, handles, under-cabinet lighting and cabinet hanging brackets. For details see B&Q's kitchen guarantees.
To find out more, visit the fitted kitchens section on B&Q's website.
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