DIY Kitchens review: units, service and installation
We put DIY Kitchens through our rigorous lab tests and surveyed Which? members, including those who had bought from the company, to see how happy they were with their purchase.
The online retailer says it supplies kitchens at lower prices than other major retailers by cutting out the expense of showrooms. It sells a huge range of door styles, cupboard designs and colours for its fitted kitchens, and create customised colours.
We assessed its Innova kitchen units in the lab.
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DIY Kitchens overall scores
We tested 19 kitchen ranges from various brands, giving them an overall score based on their performance in the lab and customer ratings.
The top-scoring kitchen achieved 81% overall, while the lowest-scoring kitchen earned 59%.
Log in now or join Which? to reveal the results for DIY Kitchens.
| Unit | Overall score | Lab assessment score | Customer score | Customer service | How well the kitchen lasted |
|---|---|---|---|---|---|
| Innova |
Table notes: The overall score is based on the lab assessment of the units (60% weighting) and the feedback the brand received in our customer survey (40% weighting), which incorporates the customer score, plus ratings for the level of customer service and how well the kitchen lasted.
To see how DIY Kitchens compares with other leading brands we reviewed, visit our best and worst kitchen brands page.
DIY Kitchens lab assessment score
We assessed DIY Kitchen's Innova units in our lab to find out how well the stand up to everyday use.
Log in now or join Which? to reveal the results.
| Unit | Lab assessment score | Quality of units | Loading shelves | Drawers and runners | Hinges |
|---|---|---|---|---|---|
| Innova |
Table notes: Lab assessment scores are calculated based on a kitchen’s performance in 19 tests across four key areas - quality of units, loading shelves, drawers and runners and hinges. Ratings are combined to create an overall assessment score.
Find out how we test kitchens in our lab.
DIY Kitchens customer survey score
We also asked Which? members to rate their kitchens, and the standard of customer service they had received from the kitchen brand.
Log in now or join Which? to find out what DIY Kitchens customers told us.
| Customer survey category | Scores and ratings |
|---|---|
| Customer score | |
| Customer service | |
| Quality of cupboards, doors, drawers and worktops | |
| Quality of finish | |
| How well cupboards, doors, drawers and worktops lasted | |
| Value for money |
Table notes: Based on the responses of 96 DIY Kitchens customers in an online survey of 4,378 Which? members in January and February 2023. Customer score is a combined score based on customer ratings of satisfaction with their kitchen and likelihood of recommending to a friend. Customers also rated other aspects of the service, shown as star ratings.
How to choose the best kitchen worktops, cabinets and doors for your home.
DIY Kitchens installation
Fitting DIY Kitchens units yourself
DIY Kitchen’s Innova units come pre-built, so you won't need to construct them.
However, you need to install them into your home. You can do this yourself – our labs tested and rated the ease of this process.
Log in now or join Which? to find out how easy it is to fit DIY Kitchens units yourself.
Does DIY Kitchens install kitchens?
No, DIY Kitchens doesn't offer installation services, so you'll have to find your own installer. Use Which? Trusted Traders to find reliable kitchen fitters near you.
DIY Kitchens: services and guarantee information
Does DIY Kitchens have a planning/design service?
No, but it does have an online planning tool. You can also send the company a plan or quote you have from elsewhere, and DIY Kitchens will give you a revised quote based on one of its own kitchens.
You can also visit the showroom in West Yorkshire, but you'll need to book in advance. Otherwise you can order door samples and tour its virtual showroom. It delivers to the UK mainland only.
Does DIY Kitchens sell appliances, flooring and tiles?
It sells large kitchen appliances from a range of brands, but not kitchen flooring or wall tiles.
Visit our kitchen reviews and advice to find the best kitchen appliances for you.
DIY Kitchens guarantees
All DIY Kitchens units have a 25-year guarantee, with the exception of the Innova doors, which come with a five-year guarantee.
This guarantee excludes appliances, sinks, taps and worktops; the guarantees for these items depend on their manufacturer.
You can see all the details on the DIY Kitchens website.
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