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Magnet kitchens review: units, service and installation
We put Magnet kitchens through our rigorous lab tests and also surveyed Which? members about their kitchens, including those who had bought from Magnet.
Magnet offers what it calls a Signature Service to help you through the process of buying and installing your kitchen. This includes a dedicated designer, home survey and aftercare service.
The brand has more than 30 kitchen ranges. We assessed two of them – Magnet's Factory Assembled and Simply Ready to Assemble kitchens.
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Magnet kitchens overall scores
We tested 19 kitchen ranges from various brands, giving them an overall score based on their performance in the lab and customer ratings.
The top-scoring kitchen achieved 81% overall, while the lowest-scoring kitchen earned 59%.
Log in now or join Which? to reveal the results for Magnet.
| Unit | Overall score | Lab assessment score | Customer score | Customer service | How well the kitchen lasted |
|---|---|---|---|---|---|
| Factory Assembled | |||||
| Simply Ready to Assemble |
Table notes: The overall score is based on the lab assessment of the units (60% weighting) and the feedback the brand received in our customer survey (40% weighting), which incorporates the customer score, plus ratings for the level of customer service and how well the kitchen lasted.
To see how Magnet's fitted kitchens compare with other leading brands we reviewed, visit our best and worst kitchen brands page.
Magnet kitchens lab assessment score
We assessed Magnet's Factory Assembled and Simply Ready to Assemble units in our lab to find out how well they stand up to everyday use.
Log in now or join Which? to see how Magnet kitchens fared in our lab.
| Unit | Lab assessment score | Quality of units | Loading shelves | Drawers and runners | Hinges |
|---|---|---|---|---|---|
| Factory Assembled | |||||
| Simply Ready to Assemble |
Table notes: Lab assessment scores are calculated based on a kitchen’s performance in 19 tests across four key areas - quality of units, loading shelves, drawers and runners and hinges. Ratings are combined to create an overall assessment score.
Find out how we test kitchens in our lab.
Magnet kitchens customer survey score
We also asked Which? members to rate their kitchens, and the standard of customer service they had received from their kitchens’ brand.
Log in now or join Which? to find out what Magnet customers told us.
| Customer survey category | Scores and ratings |
|---|---|
| Customer score | |
| Customer service | |
| Quality of cupboards, doors, drawers and worktops | |
| Quality of finish | |
| How well the cupboards, doors, drawers and worktops lasted | |
| Value for money |
Table notes: Based on the responses of 248 Magnet customers in an online survey of 4,378 Which? members conducted in January and February 2023. Customer score is a combined score based on customer ratings of satisfaction with their kitchen and likelihood of recommending to a friend. Customers also rated other aspects of the service, shown as star ratings.
How to choose the best kitchen worktops, cabinets and doors for your home.
Magnet kitchens installation
Fitting a Magnet kitchen yourself
Magnet's Factory Assembled units come pre-built. The Simply Ready to Assemble Range is flat-packed. We installed both sets of units in our lab so we can share some insight into how straightforward this was.
Log in now or join Which? to find out how easy it is to fit a Magnet kitchen yourself.
Does Magnet install kitchens?
Yes. There's an optional fitting service, whereby the entire process is managed and carried out by Magnet fitters. It offers different installation packages, depending on the extent of the work on your kitchen.
We asked Which? readers who used Magnet's service to rate their experience and the quality of the installation.
Log in now or join Which? to reveal the results.
| Customer score | Arranging | Speed | Installation quality and finish | Mess during and after installation | Keeping to arranged times | Communication | Resolving problems |
|---|---|---|---|---|---|---|---|
Table notes: Based on the responses of 248 Magnet customers in an online survey of 4,378 Which? members conducted in January and February 2023. Customer score is a combined score based on customer ratings of satisfaction with their kitchen and likelihood of recommending to a friend. Customers also rated other aspects of the service, shown as star ratings.
Compare kitchen installation services in our guide to the best kitchen fitters.
Finding a fitter for your Magnet kitchen
If you do not want to fit your kitchen yourself or use Magnet's installation service, you can buy your fitted kitchen from Magnet and hire your own installer.
To find a reliable kitchen fitter, use our free Which? Trusted Traders service.
Magnet kitchens: services and guarantees
Does Magnet have a kitchen planner/design service?
Yes, Magnet offers a free design consultation. You can choose whether you'd prefer to go in-store or have a virtual consultation.
In both, you'll discuss with a designer how to make the most of your space and budget, and they will create a 3D plan of your new kitchen. Afterwards, you'll receive your designs and a quote.
A designer will then come to measure up your kitchen, or Magnet will give you instructions for how to measure it yourself. If you're not able to see kitchens in-store, Magnet will send you samples of colours, handles and worktops before you order.
Does Magnet sell kitchen appliances, flooring and tiles?
It sells large kitchen appliances from a range of brands, all fitted at extra cost. However, Magnet doesn't sell flooring or wall tiles.
Visit our kitchen reviews and advice to find the best appliances for you.
Magnet Kitchen guarantees
Magnet has a 15-year guarantee on its Simply Ready to Assemble range, whereas the Factory Assembled units come with a 25-year guarantee.
You can read more details on Magnet's website.
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