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Symphony kitchens review: quality, value for money and customer service
When assessing kitchens, we typically examine them in two ways – via a lab assessment of the units and a customer survey. Unfortunately, we were unable to test Symphony kitchens in our lab.
We contact all the brands before testing to collect information about their units, and to organise the purchase of test samples. When we approached Symphony with a request to test its units, the company opted not to participate.
This means we are unable to provide test results for their unit ranges, and we cannot give any of the Symphony kitchen ranges an overall score.
However, we still received enough customer survey responses to report on the brand.
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Symphony kitchens customer survey score
We asked Which? members to rate their kitchens, and the standard of customer service they received from the brand.
We gathered enough data to assess 11 brands – the brand at the top of the table scored 86%, while the one at the bottom got 64%.
Log in now or join Which? to reveal the results for Symphony kitchens.
| Customer survey ratings | Scores and ratings |
|---|---|
| Customer score | |
| Customer service | |
| Quality of products | |
| Quality of finish | |
| How well your kitchen has lasted | |
| Value for money |
Table notes: Based on the responses of 57 Symphony customers in an online survey of Which? members conducted in January and February 2023. Customer score is a combined score based on customer ratings of satisfaction with their kitchen and likelihood of recommending to a friend. Customers also rated other aspects of the service, shown as star ratings.
To see overall scores and lab results for other leading brands, visit our best and worst kitchen brands page.
Symphony kitchen installation
Fitting a Symphony kitchen yourself
You can assemble and install Symphony's kitchens yourself. When we test kitchens in the laboratory, we also test how easy they are to install.
Unfortunately, because we were unable to test a kitchen from Symphony, we are unable to provide this information.
Does Symphony install kitchens?
No, not directly. You’ll need to buy a Symphony kitchen from an approved retailer. They may offer an installation service, or you will have to find an installation service yourself.
Before you commit to any fitter, we'd recommend you use Which? Trusted Traders to find a reliable fitter near you.
Our survey also revealed customer scores for the installation services of three well known kitchen brands: Wickes, Magnet and Wren Kitchens. See how they compare in our guide to the best kitchen fitters.
Symphony kitchens: services and guarantees
Does Symphony kitchens have a kitchen planner/design service?
Symphony suggests that you speak with your retailer when designing your kitchen.
The company also has an online kitchen design tool, so you can get a feel for different styles and combinations.
Symphony guarantees
As Symphony sells its kitchens through a network of independent retailers, you will need to check the details of the warranty with the retailer.
Find out more about the brand on the Symphony website.
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