The very best endorsed Which? Trusted Trader businesses have been shortlisted for the Which? Trusted Trader of the Year 2017. The four shortlisted traders have worked hard to focus their businesses on what consumers want and have delivered consistently high standards of customer service. The Which? Trusted Trader of the Year 2017 recognises those traders who have gone that extra mile for their customers.
The Which? Awards were launched in 2007 to celebrate and reward the very best businesses in the UK. This year's winners will be revealed in a special ceremony in London on the 17th May.
Find out how you can apply to be Which? Trusted trader of the month. Read on for details of the shortlisted traders.
Picking the shortlist
We look at the trader's performance over a 12-month period and account for performance at assessment stage and engagement throughout the scheme. The criteria that the traders are judged on include:
- Progress: willingness to improve their business and customer service shown throughout the assessment process and beyond
- Engagement: trader interaction with the scheme and utilization of their endorsement
- Reviews: taken from the customer reviews portion of the website
- Community insight: including direct feedback from traders and customers
All traders were judged with the same shortlist criteria and represent some of the best companies on the Which? Trusted Traders scheme.
Shortlisted Which? Trusted traders
Finesse Windows Ltd
Despite having only been a member of the Which? Trusted Traders scheme for a year, Finesse Windows has already generated some excellent feedback and has personally responded to many of these reviews. Its customers have praised it for its 'excellent quality and customer service' and one customer commented: 'Excellent job done in an outstanding professional way. Nothing was too much trouble before and after the work was done.'
Homeglaze Home Improvements Ltd
Homeglaze Home Improvements was Which? Trusted trader of the month in April 2016 and has been endorsed by us since April 2015. It has a high volume of consistently great feedback and makes the effort to personally respond to the majority of its reviews. Customers have remarked on its friendly and hardworking attitude, with one customer commenting: ‘Good workmen. All staff are polite and courteous.’
Justin Bucknell Electrical Ltd
Justin Bucknell Electrical was Which? Trusted trader of the month in July 2016 and has a large volume of positive reviews and takes time to respond to many of them. Its customers have told us that it is tidy, punctual and friendly. One reviewer posted: ‘Job well done, and quick, with a meticulous clean-up afterwards.’
Proclene was the Which? Trusted trader of the month in November 2016 and has received some excellent consumer feedback. Customers have said that its staff ‘explain things thoroughly’ and ‘take pride in their work’.
Congratulations to all the shortlisted traders. We will let you know more about them over the coming weeks, plus we will give you all the details about the Which? Awards ceremony in May.