Easystep Stairlifts Ltd has been named Which? Trusted Trader of the Month for June 2021. The judging panel were impressed by the company’s focus on creating the best possible experience for their customers, along with listening to feedback from their Which? Trusted Trader account manager. 

We spoke to Mark Barwell and Mark Ford, joint Managing Directors of Easystep Stairlifts Ltd, to find out more about their business and the benefits they get from being a Which? Trusted Trader. 

Stand out from the crowd and become a Which? Trusted Trader today.

Almost twenty years of excellence 

Nearly two decades ago, joint Managing Directors Barwell and Ford spotted a gap in the market and believed they could provide a better service than was currently available. Previously, they had worked for another company but were unhappy with the management team and business practices.

‘We decided things could be done so much better so we started on our own. Nearly twenty years later we’re now Which? Trusted Traders of the month.’ Barwell and Ford reflected on their business journey.

The extent of the business and the team have grown over time. Easystep Stairlifts has expanded to operate throughout most of England and Wales, and the company now employs eight full time staff members. 

A business priority for Barwell and Ford is customer satisfaction. They said: ‘To have our customers so happy with the services we provide makes everything worthwhile.’ In an industry that caters for customers who are often elderly or struggling with health problems, a positive, considerate customer experience is essential. 

Recommended by 100% of customers

Easystep Stairlifts has maintained a perfect record of being recommended by 100% of customers since becoming a Which? Trusted Trader back in 2014. The company has superb scores of 4.9 out of 5 for customer service, quality and value, which adds up to a very strong all round package. 

Being endorsed by Which? Trusted Traders reinforces the values held by Easystep Stairslifts, with Mark saying that: ‘Which? is a brand that people instantly recognise and trust. That fits perfectly with our ethos.’

A recent reviewer from January 2021 said: ‘I originally chose Easy step because after phoning several companies they came across as the most genuinely friendly and seemed very efficient and this was down to Sally. She dealt with everything very quickly and efficiently and the stairlift was fitted as soon as we needed it by Mark who was extremely helpful and removed a stair rail that we had fitted already. He fitted it all without any mess at all and explained carefully the details of how to use the stairlift ...and keeping his distance with a mask. The stairlift works brilliantly and is such a help to my husband, thank you all.’

It is immediately noticeable that Easystep Stairlifts take the time to reply to every review left on their Which? Trusted Trader page. These interactions help develop and maintain strong customer relationships.

Easystep Stairlifts impress account manager and judges

Across the seven years Easystep Stairlifts have been endorsed by Which? Trusted Traders, they have impressed everyone involved with running the scheme, including their account manager and the all-important judging panel for Which? Trusted Trader of the month. 

Which? Trusted Trader account manager Issy Player said: ‘Easystep Stairlifts are a pleasure to work with. They really care about promoting their endorsement and providing exceptional customer service is at the forefront of everything their business does.

Sally and the team have worked extremely hard to achieve this award, they are such a worthy winner and I couldn't be happier for them!’

In a previous month, Easystep Stairlifts came very close to being awarded Which? Trusted Trader of the Month. The company returned this month with an improved application that demonstrated they had really listened to the judges feedback. 

The judges comments were effusive in their praise: ‘Such a great application, it was good last time but not quite enough to win. It's great to see them implementing our feedback and suggestions and showing improvement. Loads of effort in the application but it all stems back to their customers and how they can improve their experience. Definitely a worthy winner!’

Which? Trusted Trader status gives customers faith and certainty

The managing directors of Easystep Stairlifts believe being endorsed by Which? Trusted Traders provides customers with certainty about the quality of the business. This has been particularly important in recent times, with the uncertainty created by the Coronavirus pandemic. 

Barwell and Ford said: ‘Certainly with the pandemic we have changed aspects of the way we do business. Reduced face to face meetings mean that customers need to put more faith in businesses. Having Which? Trusted traders reviews means that customers can be 100% certain of our company and previous installations.’

If traders are considering joining the Which? Trusted Traders scheme, the advice from Easystep Stairlifts is: ‘Do it!! The feedback from our customers that read our reviews is that they trust them 100%. They know reviews are verified so can completely trust them.’

Congratulations to Easystep Stairlifts Ltd for winning June 2021’s Which? Trusted Trader of the Month award. 

More on this

·       More on Easystep Stairlifts Ltd

·       Tips for traders on making the most of your endorsement

·       How to be the next Which? Trusted Trader of the Month