Which? Trusted Traders is delighted to announce that we have endorsed PPP Taking Care.
The company, which is the UK’s largest private provider of personal alarms and fall detectors, has more than 30 years of experience in helping people live independently at home. Its personal alarms will help to reduce anxiety among customers facing long periods of isolation at home.
A Which? Trusted Traders endorsement confirms that PPP Taking Care has passed our assessment process. This thorough process includes a credit report, customer satisfaction references, an examination of business procedures, and a face-to-face visit and interview carried out by a Which? trading standards professional.
PPP Taking Care follows the Which? Trusted Traders code of conduct, which details best practice in relation to handling consumer contracts, goods and materials and cancellation rights.
Caring for vulnerable customers during isolation
To give families some welcome peace of mind, PPP Taking Care sells a range of in-home personal alarms, mobile GPS alarms and dementia trackers on its official website.
PPP Taking Care also offers key safes that can provide some extra reassurance to family members that would potentially need access to a relative’s home in an emergency.
All of the company’s personal alarms are supported by its three UK-based Emergency Resolution Centres, which remain functional despite the coronavirus outbreak. These centres provide a 24-hour monitoring service, ensuring that no phone call is left unanswered.
PPP Taking Care has dedicated staff ready to install alarm systems and key safes at UK homes if needed. The equipment is covered by a lifetime warranty.
A trustworthy service
PPP Taking Care has become the first personal alarm provider to meet the standards set by the Approved Service scheme.
Steve Gates, managing director at PPP Taking Care, said: ‘Although we are already accredited by the Telecare Services Association, and we exceed its stringent requirements, we wanted our customers to feel assured that we are dedicated to offering the highest level of service in these uncertain times.
‘We pride ourselves on going above and beyond to provide service excellence, and the Which? Trusted Traders endorsement lets our customers know that we are trustworthy and reliable.’
Raj Kakar-Clayton, managing director of Which? Trusted Traders, said: ‘We're very pleased to announce that PPP Taking Care Limited has become the latest member of our Approved Service scheme.
‘We look forward to working with PPP Taking Care to reassure customers about the high level of service they'll receive when they need a personal alarm fitted. This is particularly important in an industry where many customers could be considered vulnerable.’