1st Call Gas Services has been named Which? Trusted Trader of the Month for September 2025. 

The company, which has been a Trusted Trader since 2017, provides gas, plumbing and central heating support across Sheffield, including 24 hour emergency services. 

Stand out from the crowd and become a Which? Trusted Trader today.

Two decades of growth due to outstanding service

David Turner and Leon Stones founded 1st Gas Services over 20 years ago, in 2004. 

Having built the business from just two men to 24 employees, they understand the importance of building a customer base with brilliant customer service. 

‘We pride ourselves on our customer service offering,’ says Mel Rawson, Office Manager at 1st Call Gas Services. ‘We have dealt with some of our customers for nearly 20 years. 

‘Our engineers are always on hand to respond to emergencies as quickly and as efficiently as possible.’

These calls can range from frozen pipes in winter to ceiling leaks, or even simple issues with thermostat controls, but each issue is always addressed as soon as possible. Their engineers are all Gas Safe registered, and hold numerous health and safety accreditations. 

1st Call Gas Services’ all-round exceptional performance is reflected on its Which? Trusted Traders profile, with 5-star ratings for customer service, quality, and value for money across 250 reviews. 

‘The engineer was knowledgeable and patient with my lack of any gas knowledge,’ said one reviewer from Derbyshire. ‘They even managed to lower my price when the job wasn't as big as expected. Highly recommend.’

Another happy customer from South Yorkshire said: ‘Having used this company before I had no hesitation calling on their service again. Both members of staff were polite and friendly. The work was carried out efficiently and cleanly, leaving no mess inside or outside. They are competitive on price, arrive when agreed and do an excellent job.’ 

Charity and community at the heart of the business

When it comes to charitable work, the team at 1st Call Gas Services has plenty of experience. 

Leon recently completed a seven-day trek up Kilimanjaro with a group of friends, raising over £25,000 for Alzheimer’s Research UK. 

He aims to raise even more for the charity next year, including a charity golf event and The Yorkshire Three Peaks Challenge.

However, as well as these larger events, the company also takes part in numerous charitable initiatives across their local community. 

For example, their staff recently donated waste shredded paper from the office to a Guinea Pig rescue. When the company waived a fee for a 94-year-old client having difficulties with her thermostat, their client made a £10 donation to Children in Need instead. 

Not only that, during the pandemic they provided a free boiler to an NHS worker who couldn’t afford to replace her boiler and had no heating. 

The company’s commitment to charity wowed our judges: ‘They clearly have a strong sense of community,’ said one judge. ‘Donating shredded paper to guinea pig rescue is good for the pig and the planet!’

Another judge said: ‘This isn’t just a business that provides a service, this is a service that provides care. The 20-year anniversary is a big achievement and shows resilience and long-term stability.’

Which? Trusted Trader endorsement generates business

1st Call Gas Services uses the Which? Trusted Traders’ logo throughout their marketing materials, including on their socials, website, collateral and livery.

‘We ask all new customers how they heard about us and about 70% say they found us through Which? Trusted Traders,’ says Mel. ‘The reputation of Which? gives our customers the confidence that we can be trusted.

‘Which? stands out as a trusted source of information. Our customers believe what has been published about the traders, they know the reviews are genuine, and they understand that we went through a rigorous assessment to be endorsed by Which?.’

Congratulations to 1st Call Gas Services on winning September 2025’s Which? Trusted Trader of the Month award.

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