Which? Trusted Traders is delighted to announce Ideal Heating as the newest member of our Approved Service scheme.
Which? Trusted Traders has endorsed Ideal Heating under our Approved Service scheme for any out of warranty servicing and repair work that is carried out. The endorsement means that the servicing and repairs engineers in the network have undergone and passed our thorough assessment process to ensure that they meet our scheme requirements.
By adding Ideal Heating to our network of approved services we are continuing our mission to raise industry standards and reduce customer detriment within the home improvement industry.
Celebrating the endorsement, Chris Jessop, Customer Services Director at Ideal Heating talks about what the endorsement scheme has meant for their business -
“We are proud to be working with Which? to drive customer excellence. The Trusted Traders status provides customers with confidence and assurance that they will receive a consistently high level of customer experience, with repairs and servicing being undertaken from the moment of calling in, to the expert engineer visit.”
“At Ideal Heating, installers and consumers are at the heart of everything we do. So, having the endorsement that comes from being a Which? Trusted Trader will be an essential part of how we build long lasting relationships with our customers. Which?’s dedication to providing the highest consumer standards, and the benchmark it sets for its accredited traders, aligns with our own values and we’re proud to stand alongside other reputable organisations as part of this scheme”.
Speaking about the onboarding and assessment process, Chris, was impressed with the comprehensive checks:
“The Which? Trusted Traders logo is a sign of reputation and trust – so it’s only right that the assessment process involved in becoming an endorsed trader is comprehensive.
“The team at Which? were on-hand throughout, supporting us with regular meetings and providing helpful recommendations after their initial audit. This has allowed us to build on our internal processes and continue developing the outstanding technical service we already provide through our customer service, installer loyalty and training programmes, along with our extended warranties scheme.”
Raj Kakar-Clayton, Head of Which? Trusted Traders, said:
“We’re delighted to welcome Ideal Heating to our Which? Trusted Traders Approved Service Scheme. Only organisations that meet our rigorous high standards of quality of work and customer service receive this accreditation, so Ideal Heating can rightfully be very proud.
“Which? Trusted Traders is delighted to be working with IdealHeating - and all of the other members of our scheme - to help to drive up standards and set new service benchmarks for UK customers.”