1st Choice Stairlifts Limited

From my first contact with 1st Choice stairlifts until the completion of the installation this morning, this company has given me 5 star treatment throughout. Paul in sales met us at the showroom and nothing was too much trouble to show mum how everything worked and how simple it was to operate the stairlift. That was a godsend in helping us to convince her to get one! The installation carried out today by Jamie was 1st class, all done very safely and Covid compliant. His work was excellent, very clean and tidied & vacuumed up behind himself. His training instruction was very clear and easy to understand. Very happy to recommend and endorse this company to anybody with mobility issues looking for assistance.

We have a elderly mother who had a unfortunate accident,it was decided that for us to give her her independence back that we needed a stairlift,after some research we found 1st choice,we wanted a local company that would help if any problems later and we are so pleased to say1st choice have gone way above our expectations,it was a very complex stairlift but not a problem for them,they were on the ball,from start to finish they have been very helpful,and now our minds are at ease,many thanks to all the staff,very highly recommended regards Andy,Louise and of course mother.

My mother’s old stairlift had reached the end of its natural life and spares were becoming difficult to obtain. 1st Choice Stairlifts were the company that serviced the existing stairlift although they were not the company who installed it 15 years ago. We contacted 1st Choice to discuss a replacement, a representative of their company came out to see us and he was very patient and not at all pushy. We chose the stairlift that we wanted and everything was dealt with very swiftly. Within a week the installer arrive with the new stairlift and after introducing himself to my mother, started the work in taking the old one out. He was polite and very patient with my mother throughout his time with her. I would have no problems in recommending this company to anyone requiring a stairlift as they look after the recipient from start to finish. The stairlift is working well and is in fact better than the one that was removed. Fantastic company to deal with.

My parents finally gave in to the fact that they needed a stairlift. 1st choice have also provided someone I care for in my job with a stairlift so I had 1st hand experience if what a good company they are. My mum had a fall so was sleeping downstairs, my father unwell sleeping upstairs. Not the best way to be. From the first phone call I was so impressed with the care and understanding of our situation. Paul came out to measure up and he fully explained all options, from paying to renting.Paul explained about aftercare and service details and left my parents under no pressure to make there choice. Jordon and Adam fitted the stairlift with care, understanding, professionalism and courtesy. They were tidy, thoughtful and kind. Once fitted they showed my mum and dad how the stairlift works, charges etc and suggested that mum have a few goes on it, they wouldn't leave until they bot felt confident and happy. Since then we have had a follow up call to check that all is okay and to ensure that mum and dad have contact details if they needed to call them. Now my mum and dad are happily enjoying cups of tea and biscuits in bed together every morning, being with each other and feeling safe. I would highly recommend 1st choice stairlifts to anyone who needs a stairlift, such a caring company, they go that extra mile to ensure that customers are happy and feel safe, to give them the freedom to live there lives the way they should, it's so nice to know that my mum and dad are happy.

We were recommended to this company by two separate people and can see why. From start to finish they were Friendly, Professional and kept us informed of the process throughout. Our stairs are curved so we had to have the stair lift made to fit. A member staff came round and measured and showed us the type of stair lifts we could choose and quoted us a price, he was a lovely man, friendly and not pushy at all. We were left to make our decision. From start to completion we had 5 star customer service, keeping us informed all the way along by lovely friendly staff. The guys who came to fit the lift were very professional and worked hard and kept the place tidy, afterwards they showed me how to use the lift. I have had follow up calls to make sure I am happy with everything. Would thoroughly recommend 1st Choice, excellent company with outstanding customer serve, thank you.

Very professional service from initial contact to installation and commissioning. Would highly recommend as they take the time to understand the customers requirements and clearly explain the options, without any high pressure up-selling!

Very helpful throughout. I was particularly keen to have the lift installed rapidly, having been let down by a previous supplier, and you were able to get the lift constructed and then installed just before the Christmas break. Cooperated fully with the need to take health safeguard measures

1st Choice Stairlifts were the only company that were able to install a lift on a technically difficult staircase, which they achieved extremely efficiently, from the first contact.

I purchased a reconditioned stairlift from this company. From the official estimate visit to the fitting I was treated with respect, politeness and a full explanation of what was required and choices available while following guidance in light of COVID - 19. A company I would trust and recommend if asked.