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1st Choice Stairlifts Limited

5.0

66 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed
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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

APRIL 2024

About

If it's an experienced, qualified lift company you want then look no further.

1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes for over 20 years.

Our Directors Coral and Colin Major have over 60+ years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.

We install stairlifts, Homelift Elevators and Wheelchair lifts, and we service, repair, maintain and remove lifts too.

We install new, reconditioned and Rental models for all stair types including Straight, Curved, narrow and even spiral stairs.

To try a lift out, call us to make an appointment to visit our Calne or Ferndown Showroom.

Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.

Dorset: Unit E6, 9 Nimrod Way, Ferndown Industrial Estate, BH21 7UH - Call 01202 873730

Calne: 25 Harris Road, Calne, SN11 9PT - Call 01249 814528

What we do

  • Disability and mobility

    • Stairlifts
    • Step Lifts

  • More Services

    • home lifts
    • wheelchair lifts
    • outdoor wheelchair lifts

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
66 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
Excellent Customer Care
Customer Service
Quality
Value
Having just read through 1st Choice's 20th Anniversary magazine, I just felt that I had to do a quick review. Since our first visit to the showroom in 2017 and meeting Lindsey we have been very impressed with such a professional company. A through the floor Wessex Lift was installed in January 2018 and we have been looked after throughout the years with services and any issues arising. Last Monday we had a power cut and my husband was stuck in the lift and very distressed. I could not remember how to bring the lift down! I called the office and within less than 5 minutes, Pete called me and talked me through what to do. It was so simple, just pressing one button but I was in a panic at the time! First class and an amazing company, who always go above and beyond. We definitely made the right decision to go with 1st Choice.
Customer in Wiltshire Posted on 04/08/2024 , work completed 29/07/2024
Recommended
Very pleased
Customer Service
Quality
Value
The installation of our stairlift was very good. All done and dusted on the day with no problems. We are very pleased with it.
Which? Trusted Traders Consumer Posted on 10/05/2018 , work completed 10/05/2018
Recommended
The trader replied (on 06/07/2018)
That's wonderful, so delighted that you are pleased with your lift. Thanks for your feedback.
Very good. Efficient.
Customer Service
Quality
Value
Very good. Were on time from initial contact. They were quick to come out and give advice. Service was fast and efficient.
Customer in Wiltshire Posted on 28/02/2019 , work completed 28/02/2019
Recommended
The trader replied (on 06/06/2019)
We are really happy that you are pleased with our quick service. Thank you for leaving your comments. Coral Affleck-Major, Director.
Brilliant
Customer Service
Quality
Value
We are absolutely thrilled to bits. They were great and we would recommend them to anybody.
Mr R Hatter, Whiltshire Posted on 14/06/2019 , work completed 14/06/2019
Recommended
The trader replied (on 25/07/2019)
Thank you so much for your comments. We are delighted that your experience has been a great one and that you would recommend our Company to others. Coral Affleck-Major, Director.
Well executed fitting - product works well
Customer Service
Quality
Value
Our stairlift was fitted within the estimated time and was done in a clean professional way. We are very pleased with its performance. The care and consideration from 1st Choice Stairlifts has been excellent.
Customer in Wiltshire Posted on 21/08/2019 , work completed 12/08/2019
Recommended
The trader replied (on 17/12/2019)
Thank you for taking the time to write us a lovely review, we really do appreciate it. We are delighted to hear that you are pleased with our service and rate us 5*. We do greatly value customer feedback and we are very grateful that you chose us to install your stairlift and look after you and your lift. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Prompt service and a great help
Customer Service
Quality
Value
I have had an issue with cancer over the new year which has rendered me unable to walk. We were put on to 1st Choice Stairlifts as they do rental packages which make their lifts more affordable. We took this up and a rep was out the same day to assess our requirements. He was very helpfull and understanding and there was no pressure to go for something more expensive he just focused on what we were asking for. He was able to sourcexa lift which could be fitted a few days later. We went ahead and sure enough the installer arrived on time and completed the job quickly and left no mess. He ran through all the features and use of the lift ensuring we had a full understanding before he left. Everyone we have encountered from 1st Choice whether face to face orxon the phone have been very friendly and helpful. I couldnt recommend them enough.
Customer in Swindon Posted on 04/02/2020 , work completed 20/01/2017
Recommended
The trader replied (on 12/02/2020)
Thank you so much for leaving a review we really appreciate you taking the time to do this. We are delighted to hear that you are happy with your rental lift and hope that it has helped you to make life a lot easier. I will pass your lovely comments onto our team who will be really pleased to hear your kind comments. Best regards, Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts.
Brilliant company
Customer Service
Quality
Value
Every member of staff I spoke with was so friendly and helpful. So impressed with my stairlift it has changed my life, I’m no longer dreading climbing the stairs and getting back down was awful too but now there is no worry. Fitting the stairlift was very professional, friendly and very quick. I would highly recommend 1st Choice Stairlifts
Customer in Wiltshire Posted on 05/02/2020 , work completed 28/01/2020
Recommended
The trader replied (on 07/02/2020)
Thank you so much for your very kind review. So delighted to hear that the stairlift has been life changing. I've just passed your comments onto the team and they loved hearing your review and seeing how much the stairlift has improved your quality of life. Kind regards, Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts
Stair lift
Customer Service
Quality
Value
First Choice Stairlifts was amazing. Very tidy very professional. Due to covid19 the gentleman that fitted the lift was very professional with safe distancing, wearing ppe to protect himself and myself too. Also the gentleman that fitted the electric supply, and all that was involved with the telephone calls. I would fully recommend first choice stairlifts with a 5 star.
Customer in Bath and North East Somerset Posted on 22/04/2020 , work completed 01/04/2020
Recommended
The trader replied (on 01/05/2020)
Thank you very much for leaving us a review. We really appreciate all the reviews that are left for us and we love hearing about how you found our service. We are certainly operating (as key workers) in very strange times due to the pandemic, but we have adapted and changed our way of working in order to protect our customers and staff, both of whom are our number one priority. We are pleased to hear that you found our approach reassuring and very professional. Our team were really happy to hear your views when I shared your review with them. Most of our work is from personal recommendation, so we would really appreciate it if you were able to recommend us to others that may need our help. Best wishes, Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts
Very pleased
Customer Service
Quality
Value
Very impressed with the professionalism of the surveyor and installers from 1st Choice, who were recommended by an occupational therapist. Clear explanations and good advice. Definitely make an appointment to visit the showroom to try out controls. We had two stairlifts fitted. The whole process was much more straightforward than I had expected; I'd been sceptical about the feasibility and worrying unnecessarily about making the stairs difficult for ordinary use. Not so. It's also a much quicker process than anticipated. Despite both lifts needing curved rails, it took only three weeks from 1st Choice's first visit to installation (which took two men one day). Very definitely recommend the firm.
Customer in Reading Posted on 14/12/2020 , work completed 11/12/2020
Recommended
The trader replied (on 12/03/2021)
Thank you so much for your review, we really appreciate you taking the time to leave us your feedback. I passed your comments onto our team and we are all pleased that you are delighted with our service and that any worries you may have had about having a lift (or 2) fitted have gone. We hope it is making a big difference to your life. If you have any questions please don't hesitate to give us a call. Best regards, Coral Affleck-Major, Director & Owner at 1st Choice Stairlifts
Excellent service
Customer Service
Quality
Value
I am a carer. I had to help a new client. I had no clue on how to use the stairlift. I was helped straight away over the phone and could start using it immediately after I called. Excellent and fast customer service.
Customer in Wiltshire Posted on 16/06/2021 , work completed 16/06/2021
Recommended
The trader replied (on 23/06/2021)
That's great news, glad we were able to tell you how it works over the phone and get your new client up and downstairs safely. I will pass your great comments onto the team. Best regards, Coral Affleck-Major, Owner and Director
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.