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1st Choice Stairlifts Limited

5.0

66 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed
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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

APRIL 2024

About

If it's an experienced, qualified lift company you want then look no further.

1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes for over 20 years.

Our Directors Coral and Colin Major have over 60+ years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.

We install stairlifts, Homelift Elevators and Wheelchair lifts, and we service, repair, maintain and remove lifts too.

We install new, reconditioned and Rental models for all stair types including Straight, Curved, narrow and even spiral stairs.

To try a lift out, call us to make an appointment to visit our Calne or Ferndown Showroom.

Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.

Dorset: Unit E6, 9 Nimrod Way, Ferndown Industrial Estate, BH21 7UH - Call 01202 873730

Calne: 25 Harris Road, Calne, SN11 9PT - Call 01249 814528

What we do

  • Disability and mobility

    • Stairlifts
    • Step Lifts

  • More Services

    • home lifts
    • wheelchair lifts
    • outdoor wheelchair lifts

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
66 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
Challenging job, expertly delivered
Customer Service
Quality
Value
1st Choice had one of the most challenging tasks - steep, narrow staircase with overhang, 90 degree turn and more - and delivered a bespoke solution when other suppliers said it could not be done. Thoroughly recommended.
Customer in Oxfordshire Posted on 22/09/2020 , work completed 26/08/2020
Recommended
The trader replied (on 12/11/2020)
Thank you very much for your feedback. We love complicated stairs particularly when we get a lift in where others say it can't be done. We are so glad you were able to stay in your own home thanks to our ability to deliver a solution for you. Best regards, Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Now upwardly mobile
Customer Service
Quality
Value
Prompt, pleasant, courteous response from the first phone call to make an enquiry. I had been in much pain trying to manage the stairs which put me at risk of falling. 1st Choice Stairlift responded to the urgency with reassurance, quality products from Oto lifts and a clean, neat and strong installation by efficient engineers. We spoke to six different members of staff and all were most helpful; rightly described as a friendly family firm.
Customer in Oxfordshire Posted on 26/10/2019 , work completed 24/10/2019
Recommended
The trader replied (on 17/12/2019)
Thank you so much for leaving us a lovely review. We're so pleased you chose us to make your stairs a safer place and appreciate that you chose us to install a stairlift for you to help you get up and down stairs pain free. We do choose our staff very well because we want to deliver the very best customer service possible, so thank you for saying how wonderful our team are. We will pass your kind comments onto them. Thank you once again for taking the time to leave us a wonderful review, we really do appreciate it. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Upgraded stairlift
Customer Service
Quality
Value
I have used this firm for over 10 years and have found them thoroughly reliable and good value for money. The phone is always answered promptly too.
Customer in Wiltshire Posted on 07/12/2019 , work completed 31/05/1219
Recommended
The trader replied (on 17/12/2019)
Thank you very much for leaving us a review. So delighted to hear that you have been enjoying our service for over 10 years. We work really hard to achieve great customer service so our team will be delighted to hear your great comments. We really appreciate you being a customer and thank you once again for leaving such a wonderful review. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Rapid, efficient response.
Customer Service
Quality
Value
I needed to install a chair lift for my wife at short notice. From first contact to having a working stairlift was four working days. I was well advised on the model and it works fine and meets all our needs.
Customer in Swindon Posted on 25/04/2020 , work completed 26/03/2020
Recommended
The trader replied (on 18/06/2020)
Thank you very much for leaving us a review and taking the time to comment on our service. We are very pleased that you found the lift easy to use and that it meets your wife's needs. We hope that the stairlift has made a big difference for her and that she can get up and down stairs easily now. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Highly Recommendable
Customer Service
Quality
Value
From start to finish the service was fantastic. The installer Paul was pleasant and carried out the work very efficiently and without any fuss or mess. I would highly recommend using 1st choice stairlift to any of my friends as it has made my life a lot easier and safer.
Customer in Gloucestershire Posted on 30/05/2019 , work completed 17/05/2019
Recommended
The trader replied (on 06/06/2019)
Thanks very much for your comments. We are delighted to hear that your customer experience was great and that the stairlift has made a difference to your life. Coral Affleck-Major, Director.
Good & efficient service from start to finish.
Customer Service
Quality
Value
From the first contact 1st Choice were friendly, helpful & efficient. Our installation was carried out on time, and the work was carried out without too much disruption and noise. No mess was left behind and the engineers took care throughout. A few days after the installation there was a technical problem with our lift, but 1st Choice came out the same day to correct it and there have been no problems since.
Larry Posted on 20/11/2019 , work completed 04/11/2019
Recommended
The trader replied (on 17/12/2019)
Thank you so much Larry for your brilliant review. We are so pleased you are happy with our work and we will pass on your kind comments to our team. We do take great care in our customers homes and as you say, we even have our own vacuums and clean up after ourselves too. We were sorry to hear that you had a little technical problem, but we do pride ourselves on our aftercare service, so it's good to hear you were really pleased with us sorting it out straight away the same day you called. Thank you for taking the time to leave us a review, we really do appreciate your time. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Excellent and rapid response
Customer Service
Quality
Value
My stairlift suddenly became immobile today at 14.30. I rang 1st Choice straightaway, and was told they would do their best to get someone out to me, but that they were very busy. Nevertheless, a technician arrived at 15.15, got stuck in, and was finished by 16.00. First class service delivered rapidly and without fuss. 5 star service!
Customer in Wiltshire Posted on 12/06/2020 , work completed 12/06/2020
Recommended
The trader replied (on 18/06/2020)
WOW that was fast service on the doorstep within 45 minutes of making a call! We understand the urgency when customers need a repair to their lift and take pride in our quick and friendly service. Thank you so much for your review, we always aim high to make sure we deliver outstanding quality and 5 star service. We will pass your comments onto our office and engineer to let him know how thrilled you were with our service. Thank you once again. Best regards, Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Excellent
Customer Service
Quality
Value
They provided me with a stairlift, they were so quick and efficient, it's been my saving grace in getting up and downstairs. Completed the work within 3 days of the phonecall, and the stairlifts is excellent.
Warrick, Surrey Posted on 24/09/2020 , work completed 10/09/2020
Recommended
The trader replied (on 12/11/2020)
Thank you for your review, we are so happy that it has made such a difference to your life and the work was done quickly to your satisfaction. Thanks also for your 5* rating, we really appreciate it. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Purchase and fitting of stairlift
Customer Service
Quality
Value
Like to use local traders and found that 1st Choice were very helpful and polite with no hard sale. They were very efficient and kept to their schedule for delivery and fitting. The trades people who did the installation were pleasant, clean, tidy and efficient. Very pleased with the end product.
Customer in Wiltshire Posted on 19/10/2020 , work completed 16/10/2020
Recommended
The trader replied (on 12/11/2020)
Thank you for leaving your wonderful 5* review, we are happy to hear that you were very pleased with our service and engineers who fitted your lift for you. We really appreciate you using a local business rather than a national company for a more personalised service. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Superb Service
Customer Service
Quality
Value
First Choice provided a superb product tailored to fit our stairs. The company went above and beyond to achieve a fast installation. At all levels the staff were friendly and very professional. The stairlift has changed our lives at a very fair price. Thank you.
Customer in South Gloucestershire Posted on 22/10/2020 , work completed 14/10/2020
Recommended
The trader replied (on 12/11/2020)
Thank you for your wonderful review. We are delighted to hear that having your stairlift fitted has made such a big difference to your lives. Lovely to hear great feedback about our fantastic team too, we will be sure to pass this on. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
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029 2267 0040
Mon–Fri: 9:00–17:00
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.